Action Lock & Door Co Inc

The service was well and they were on time. They did a good job and it was amazing.

They are always reliable and do a good job and very satisfied with there work.

Great. Thorough, neat, they cleaned up when completed. The tech explained how the doors worked abd how to change the codes.

It was gratifying that master craftsmen did the job. I would hire this company again for any home remodeling job.

The entire process was seamless, from the first call to the final result. Action immediately scheduled and sent a skilled technician who finished the work quickly and without issue. Very pleasant experience!

This company does not do internal doors. I had to find someone else.

It went very well. Chris and Rob did an excellent job sanding down all four of my doors. I can now open and close all of them very easily. They also did a great job with the clean up afterwards. I would definitely recommend them to anyone who needs their doors sanded down.

Came, measured but no follow-up or call back. I shouldn't have to chase you if you want my business, especially if I am told by your measurer to give you time to get back to me. Started out well but so disappointed and won't hire now.

Great service. Very prompt and professional. Would definitely recommend him.

My garage door rollers kept slipping off the tracks and getting jammed, keeping the door from opening and closing. The tracks were a little bent and I thought that was the problem. The serviceman Rob came for an estimate and determined that the tracks were not the problem, but the door hinges, which were broken or loose. He made the appointment, came back and quickly replaced the faulty ones. I will add that I previously contacted another company, which took my initial phone call and promised to send a serviceman, never followed up and ignored repeated phone calls and my visit to the company in person. Action Lock & Door and the serviceman Rob, on the other hand, responded promptly, committed to do the work, did it accurately and I was satisfied with the result. Good company and Rob was friendly and efficient.

The response time from Action Door & Lock is outstanding. They came out the same day I called and fixed what they could. They returned the next day to do more complicated work and completed in a timely manner. They were courteous, efficient and effective.

I got a call back within an hour and Rob arrived half an hour after that. Rob was very pleasant and explained up front what the cost would be for the service call, if a new cylinder was needed, and worst-case scenario if the entire lock (knob, deadbolt, etc) needed to be replaced. He tried VERY hard to salvage the existing set and didn't just give up and jump to the higher service, but ultimately there was too much damage between what I had done and the condition of the lock from previous owners (there were pins loose in the lock). He replaced the entire set quickly and made sure the door closed properly after the fact (it didn't right away but he resolved it). I really appreciated that he didn't immediately try to upsell me to a new lock and I know how hard he tried to save it. I will absolutely be using them again.

Action changed the lock, recutting it so our current keys (which also fit the back door) would still work. New door lock is smooth, secure and utterly perfect.

Meh. Guy had a chip on his shoulder service is patrons in Westchester. You know, we are all “bankers and lawyers.” yeah, no.

Richie (owner) picked up the phone and was professional. His guys showed up same day, on time, worked quickly. Courteous and professional.

Rob showed up on time and finished the work as promised. I had asked to check rubber seal and he did find it in good shape so did not unnecessarily change it. He could have easily done. Final price was exactly same as quoted.

Initial responsiveness was OK. Recently I called and left a message but he did not call back. I called again and luckily I caught him on his cell. A hinge he had installed had failed and I needed the part number (they had ordered all the hinges and locks in the house, a large job). They didn't keep the records which I consider unprofessional.

They were quick to respond, very professional, fair priced

It went really well. Rob was on time and did a terrific job. He had to order the garage door opener and came back out to install it. Everything went perfectly.

I can't praise this company enough. They came to give an estimate and checked out my garage door and all hardware to determine what was and wasn't necessary. Turns out other companies were trying to sell me stuff I didn't need. Action was honest, gave a fair price, showed up on time for installation, installed without any issues, and got my garage door humming like brand new. The guys were incredibly kind and respectful of my home and time. It was a great experience (which is so rare these days). Thanks Action!

Called them up this morning b/c my garage door wasn't sealing properly. The weather has been frigid the past week and was leaking a lot of cold air into the house. The team came over within a few hours and had the door readjusted and sealed properly within 15-20 minutes. Team was very courteous and even pointed out another unrelated issue in the garage I wasn't aware of. Would definitely hire them again.

Outstanding. We were replacing the front door lock after purchasing a new home. They were on the phone with me while I was at Lowe's advising me as to which lock was best for our needs, including me texting pictures to them make sure I was getting the right one. They went above and beyond. Very professional.

Excellent very professional arrived on time left garage immaculate!

Rickie did a great job. He came to take a look at our broken locks when I called, suggested a few options, ordered the parts for us which is the more economical way, and came to repair them when the parts arrived. He also helped oiled a squeaky swing door and adjusted patio doors for free. He's professional and amicable, the whole experience was very pleasant. Would definitely use them again, or recommend to friends.

Excellent. From the call to installling the lock was a little over an hour. Prompt, courteous and professional.