Action Lock & Door Co Inc

The service was great.

Fantastic and professional service

Work was very well done.

From the start it was good but we ended up with no follow through therefore it was a bad finish

Richie was very prompt and professional; immediately returning phone calls and arriving on time. All the work was done well, and with care. For the larger job of fixing the garage door, Richie sent out two guys who were just as careful and well-meaning. I did have a miscommunication/issue with this job where the door did not end up completely level with the ground even after replacing the springs (since it was an old door). Richie took the time to come back and figure out what was still keeping the door uneven; he fixed the problem.

They were reliable and pleasant to be around. I was impressed by there professionalism.

They did a great job on it and they were very professional but it wasn't exactly the lock we wanted. The lock works fine, there was a lot of time spent calling to see if they could find the right one. Also, the man did his job, was very professional and polite I just also thought they could of cleaned up better.

I called them around 10 am and Chris came at 1pm after first calling. He relaced two springs and the corresponding pulleys in about 40 minutes and did so very efficiently and neatly. He also reshaped a bent track on the second door, it now works very smoothly.I did not get any other estimates but I was I felt the price was reasonable, there was a 10% discount for Angie's list members.I was very pleased with the work and would definitely hire this company again.

Great experience from beginning to end. I first spoke to the owner Richie, who was professional, courteous, and friendly. He set up an appointment for the next business day at the time of my choosing. The technician, Chris, who was also extremely friendly, arrived on time. Inside of 30 minutes, he picked my locked office door and fashioned a new set of keys. I couldn't have been happier with the experience.

Came when they said they would, worked quickly and professionally, reasonable price. Who could ask for more?

The job was performed quickly and professionally, and he came within 1.5 hours of us calling to schedule an appointment. Overall we're very satisfied and would definitely use him again.

Richie the owner of Action Lock and Door is extremely professional. I contacted him to change a lock, he came same day, called to confirm he was on the way, extremely knowledgable, efficient. Absolutely an A rating, will absolutely call Richie for future service requests.

Chris arrived punctually, quickly diagnosed the problem, was easy going and friendly, finished on time and made sure the job was done correctly and with no residual mess. We'll use Action Lock & Door again in the future.

He was fairly professional and he pretty knew what he was doing. He was responsive. His mannerism was fine. A locksmith I used before him who was no longer in business at the same location and I don't even know if he is in the area. I went in to his store to arrange to have a lock installed. He came up, although his wife gave me a price inside the store and then in the course of the work at the bill time he added something like $15 on to the bill and when I asked about it, he said this is for the house visit. I said I stopped into your store and told you I needed somebody to come to my house and she said nothing about an extra $15 on top of the price that she gave me so I wasn't going to get into a whole bad with him over $15, but that was the kind of character he was. A lock smith that I used to install a couple of locks on the front and back door and the back door was giving him some sort of a problem in terms of it working correctly and he was actually about to pack up his things and leave before the lock was functioning normally and I said, wait a second? hold a second? I am not writing you a cheque?look at the way the door is working now?I am paying you $200 or $300 for the new locks and your professional services so it could be workable. He had to take his chisel so he could get it working correctly. He was ready to pack up and leave and that was another guy. Action Lock and Door Co has professionals I would expect. The lock is lockable and unlockable by a little thing that you can open and close from the inside and that is a little bit loose, but it just happens to be... I know there isn't anything that he could do about that. It works fine. It doesn't affect the functioning of the lock. He was the most responsible. I didn't compare his price to a number of other prices. He showed up on time and came within a reasonable amount of time. I would use him again in the future.

Multi-dwelling house in the Bronx broken into and robbed while sole resident was in hospice care. Called Action, met guy there, discussed options for securing premises. He installed lock on outer door. Completely satisfied with service.

He gave us a price but we found someone who could do a lot more extensive work. It was not his kind of work. However it was a good interaction. The estimate was for about $1000. He was great. There was no problem. He dropped off the estimate later. He did call for a followup. We will probably use this company in the future.

Excellent, prompt service. Richie came over to give me the estimate and was able to fit me in same day for the work. The repairman was efficient and clean. Great work.

I found Action Lock on this List and called. Rich called me back the same day and came over that afternoon with catalogs of doors to look through. He was very knowledgeable and gave me the pros and cons of different doors (wood vs. metal, etc.), but let me make my own decision. When I had questions on the specifics he called the door company right then. Rich told me it would take three weeks for the doors to come in. Three weeks after our first meeting he came with an assistant and installed the doors. It took about 5 hours, but was done perfectly! No more drafts! Both doors are level and swing closed easily. It was a very positive experience and in hindsight well worth the money.

I was very happy with the work. The owner came and supplied the estimate. He went over the work that needed to be done. He did not pressure us to do the work nor did he try and push the most expensive door. We had a very pleasant experience. The work was done in one day. The workers were punctual and clean. They cut the old door up for town pickup. We are completely satisfied with the product and the install.

I called to have them come over for an estimate, and the owner was very punctual. We agreed on a price and that he would call to set up a time. He lost my phone number, but made a point of coming by to leave his card and a note explaining. He and his assistant showed up on time, got the job done with no mess or fuss.

I went to the Yellow Pages and found Action; the company had (a) been in business for over 20 years and (b) was family-owned. I have found this to be the best criteria for selecting a company from the Yellow Pages, lacking any other references. (I had not signed up for Angie's list at the time.) I called, the call was returned within 2 hours, and we agreed a time for a visit. At the appointed time, Richie, introduced himself and reviewed the work to be done. He produced an estimate for my review and thought that he could do the work in three weeks' time. By then he expected to have the fire door in hand. And, three weeks plus a day later, he called and we set up a time for the work to be done. Richie and an assistant arrived on the dot and completed the work within a the number of hours estimated. I inspected the work and paid quite happily.

He came within an hour, was courteous and competent, fixed the door so it operates the way it should.

I had to change the locks on two of my doors. The gentleman came over on a Saturday and did a fine job. We're very happy with their services.

THEY CAME ON TIME. THE FELLOW WAS VERY NICE AND DID WHAT HE WAS SUPPOSED TO DO. HE EXPLAINED WHAT HE DID. I DON'T THINK YOU CAN ASK FOR MORE THAN THAT.

THE OUTCOME OF REPLACEMENT OF THE GARAGE DOORS WAS VERY SIMPLE. IT TOOK ONLY 1 DAY AND IT WAS VERY FAST AND EASY. THERE WAS A VERY GOOD SELECTION OF DOORS TO CHOSE FROM.