Action Lock & Door Co Inc

Received phone call about one hour prior to scheduled appointment asking to reschedule. We were unable to reschedule due to other obligations and company said technician would be about an hour later than scheduled. Showed up about 90 minutes late but at least he showed up. Initially job went very smoothly but technician encountered problems reinstalling lock assembly into door. Once he did, it didn't work properly and the handle was upside down. He finally was able to correct these problems but in doing so he chipped the paint on the door. Not a big deal, just frustrating. Because of the delayed arrival and problems with the door install, he wasn't able to get to the garage doors but he was quite helpful in reprogramming the garage door remotes with me and changing keypad code for exterior control. The technician was very nice and tried hard but overall not a bad experience but not a great one.

richie was very responsive and easy to work with. i would definitely call them again for any issues that arise.

Both jobs were well done. The first technician was unable to fix lock, but arranged for another person to try. Otherwise it would need replacing. Second person rebuilt the lock and it has worked perfectly. We have been very happy with the quality of storm door. I would definitely use them again.

All went well. Arrived early as planned. Had all parts needed and completed all work. Will consider for future needs.

He suggested a less expensive alternative but still utilizing a high quality lockset. He gets that not everyone wants or can spend $1,000 on a high-end lockset. He told me that he does these types of installations himself, rather than letting his guys do them, since they are easy to mess up. He saved me money and I was pleased with his work. It took him over 2 hours to replace the 2 locks and unlike other contractors he actually cleaned up, which in my experience is rare.

The day of the repair the installation and repair was finished within three hours. I was very happy with the overall work.

GREAT!!! Will def use again for locks and garage door servicing!! I have already referred my friends

Very professional and took the time to explain the problem and various solutions. I liked that they didnt charge for the first visit. They only charged for the repair. Plain and simple, nice guys and will use them in the future when my doors need replacing.

Went great. Timely response to initial inquiry. I set an appointment several weeks in advance and he arrived on time. Work was well performed. Overall just thrilled.

Arrived promptly and began work, Tested door several times to assure problem was solved. This involved taking door down a second time to trim again. Cleaned work area.

He was professional and punctual. I thought the price was high for the door knob.

It was a great experience. We talked the entire time he was here during the install. He explained what happened and showed me what to do if I needed to replace it down the road.

Overall experience was positive. Very professional and punctual. Price was very fair . I would defintely use them again

Richie was very responsive. He was able to tell me what was involved and give me a reasonable estimate over the telephone after viewing a cell phone photo I sent him by email. Despite being a small job, he worked with us on it to keep the costs reasonable. He was very professional and easy to work with.

He came and did a good job. The big thing is that he did come back for some reason when their locks didn't properly. It did when he left but then a couple of days later, it didn't. But, he came back and he fixed it. That is all I can ask. The man was most responsible. I was pleased with him. It seemed like it was a fair price to me.

For years I have been dealing with a front door that does not fully lock. I have paid countless locksmiths to fix the problem. The fixes were always temporary and shoddy. Action Lock and Door came and did the job properly. For the first time in years, I have a door that locks reliably. They took a completely different approach than the many other locksmiths I have used. The others all tried to do a quick fix and the lock always broke. Not this time. I am so thrilled with their work. This is a great company and I would never use anyone else now. They called me right back, arrived on time, completed the work in a timely fashion and for a reasonable price. They were very professional.

Chris arrived and went above and beyond my expectations. Not only did he give us sound advice on the door locks (which he changed without issue), but he also spent a while helping me to re-program the garage door key pad and even helped me sync the door to my new car! This would have probably taken me at least half a day to do if not longer, but Chris spent time on the phone with the manufacturer, helped to re-program and was all in all extreemely helpful and courteous. I will absolutely use these guys again!

Needed lock installed in new condo. They called to confirm appointment and to let me know when they were 1/2 hour away. Lock was changed quickly and at a very reasonable price. They probably could have upsold me but they didn't and told me what I needed which was less than I thought I did.

Terrific. On time, courteous, very reasonably priced.

Excellent, on time, accurate quotes, excellent work

They were responsible. They came on time. The work was done quickly and efficiently. The price was right. I have used them in the past and never had a problem. I thought they did a good job. I would definitely use them again and would recommend them highly.

We needed the service on the same day we called. They were able to accommodate me and arrived in the afternoon. He called from the car 20 minutes before he arrived to tell us that he was on his way. He worked efficiently and was very pleasant. I liked the fact that he took a credit card for payment.

My 3-year old son locked himself in his bedroom. After 15 minutes of guiding him to open the door I gave up and called Richard. He Came in 30 minutes, opened the door without breaking it! It was a complicated door with a key lock in it! After that Richard actually taught my son how to open the door all on his own. Richard was very patient and cheerful. He charged me less than i expected. The whole experience gave me an impression that Richard is very professional, responsible and punctual person. I definately recommend him!

He arrived at the appointed time. Looked at what had to be done , and did it.

The workmanship, professionalism and responsiveness were excellent. Perhaps not the cheapest option -- but I think the service was worth it. I'd use this locksmith again.