Absolute Comfort & Temperature Control, Inc.

They were very very good. He was absolutely phenomenal. When you call the guy and he is on time and he does his job well. Everything is good and there is no surprise there. We had no problem and everything was clean. He is very professional and had all the good idea and recommended about where to put the system in, I have no idea where to put it. He knew exactly what could be done, what makes sense etc. He executed the job very well. There was good attention to detail. One of the unit was not functioning I called them they came back the next day and fixed it and they apologized said they made a mistake and it is just a pleasure to deal with. I would use them again if needed.

We chose Absolute Comfort because they have extensive experience with installing Mitsubishi minisplits and we decided that a high efficiency minisplit was the solution for our family room which has always been a challenging room to heat and cool. The Mitsubishi Hyperheats are fairly new units that can provide heat to temps below zero, so there is no need for supplemental heat as there was with the older minisplits. Absolute Comfort's service was great from beginning to end - from emailing in advance with Paul the owner who responded promptly to all my questions, to the installation which was done by his team in a very professional manner, to the followup afterwards when Paul helped me with paperwork for Con Ed rebates on the unit.

Returned my call shortly after I left a message. Scheduled an appointment for an estimate the owner was very flexible with my schedule in making the appointment. I emailed the owner with questions about 8-10 times prior to the install. The owner always replied back in a timely fashion usually within the hour and answered my question. When the time came for the installation his workers were very punctual, neat, and respectful. I am very satisfied with the work this company has done.

They were very good on time. They were able to repair when others weren't able to. They were very easy to work with and had a good price.

I called and left a message and they got back to me in a reasonable amount of time which I appreciated. They arrived promptly and were polite and courteous. They spend about an hour trying to fix the furnace but were unable to get the downstairs zone to work. They were able to get one upstairs radiator to work but they were not able to fix two of the upstairs radiators. They explained that the wiring from the boiler to the thermostat was faulty. This turned out to be untrue. When I called another heating specialist, the other guy simply opened a valve and fixed the issue. He said there was no problem with the wiring. I understand if they aren't able to fix it, but I wish they hadn't told me information that wasn't true. I'm not saying they just made it up, maybe they just weren't as experienced - but I was worrying for quite a while about a wiring issue unnecessarily. I appreciated that they only charged me for an hour's work when they spent a bit longer. The story does have a happy ending though - the owner followed up and offered a full refund. It turns out the people who came to my house were cooling experts and that the guy in charge of heating was out of the country. So I do think this is a good and reputable company and would use them again, especially for cooling.

Our home is a two story colonial that has two AC zones; one for the lower level with the air handler in the basement and one for the second level with the air handler in the attic. The orginal systems were installed when the home was built around 1999 and both used Freon. This year we replaced both units. We compliled a simplistic RFP request and sent it to two companies we have delt with in the past and after their site visits, got rather aggressive quotes. There seemed to be a reluctance to bid for the attic replacement and the bids were in the $14'000 - $17'000 range for both zones using 16 SEER units that we needed. Not being comfortable with what we were seeing, we subscribed to Angie's List and completed more research. This research yielded Absolute Comfort and Paul Gomprecht. We found dealing with Paul on getting a bid and product information quite easy. He was very responsive to our questions. Of the three companies bidding, Absolute Comfort's bid was for Luxaire equipment which was an upgraded replacement for the same brand of equipment we had. The other two companies submitted bids on Carrier and Lennox brands. Our web research revealed that of the three products, Luxaire was not the higher rated (all brands were close to each other) but surprising, all three brands were not that well regarded by consumer postings. Most negative comments we read seem to be with installation issues and/or service issues. We reflected that for the past 12 years that we have owned the home (we are the second owners), we have not had any serious issues with Luxaire so were not influenced away from Luxaire. Paul's teams installed the two systems and modified the upstairs return to accommodate a filter (avoids having to climb into the attic to change filters) all in around 4 days. The work was done in a professional manner and left the work areas clean. So far we have been very happy with our new units and are very comfortable with our decision to use Absolute Comfort for the job. We would highly recommend Absolute Comfort based on our experience.

It could not have gone better. They were professional, efficient and honest!

Everything was done as promised and to our satisfaction.

From start to finish, including Paul's initial visit for the estimate, it was a pleasure to do business with Absolute. They were professional, neat, punctual and finished the in a reasonable amount of days as predicted. They went to great pains to match the drain pipes to our rain gutters which was most appreciated. We are just delighted with the units...they are quiet and efficient. It is a pleasure to return home to a cool comfortable house especially during the heat waves we have had since installation. One of the motors in one of the condensers was making a knocking sound and needed to be replaced. Paul had it ordered the day they left, and we were delighted to find a note on our door that it had been replaced while we were out. It did not in any way effect the functioning of the air conditioners. We would not hesitate to recommend Absolute Comfort to anyone. Although we don't anticipate any problems, we feel confident that Absolute will respond promptly if anything does occur.

Ever since we bought this house 13 years ago, the central air upstairs has worked fine but the main floor doesn't. We've had many people in to look at it - local people, larger companies. No one has made a bit of difference. Absolute Comfort tried a few things that didn't work, then tried more things, then after painstakingly trying everything, worked to correct the problem. It's still a problem, unfortunately, and the main floor STILL isn't cool, but their still working on it. They're the only company that hasn't given up. They answer every call promptly, show up on time every time, and take the problem seriously. I have no doubt that they will be able to diagnose and repair the problem soon.

Paul came here a year ago to give us an estimate to install Mitsubishi Split air conditioning throughout the house. He gave us separate estimates for the upstairs and the downstairs. I have to mention that the estimate process alone was a lot of work for Paul. Paul measured every room and looked at the basement and the attic. We decided against having the work done, Last month we decided we needed to replace our noisy window air conditioners so we contacted Paul to do the downstairs only. We specified that we wanted the work done at the end of April. As requested Paul contacted us in mid-April to notify us that the job was scheduled for April 24th. They came promptly at 9 AM on the 24th and started work. They were very conscientious and worked continuously. The technicians were professional, courteous, and friendly. They were very careful and neat. Cleanup was minimal. We were very impressed with all aspects of the job. Today we are using the unit to heat the 1st floor. It works great - it's so quiet too. I would definitely use them again to install the ac on the 2nd floor. It was a pleasure doing business with Absolute.

Paul came to our home to give us an initial estimate. Unlucky for him, it happened to be a day that my parents were over at our house as well as another couple (all 6 of us were doing some work in our new house). Not only did Paul have to answer my questions, but there were 4 other people drilling him with questions as well - he handled them all like a champ. Central air was a big investment for us so we had 8 different companies come to give us estimates. We were unsure if we wanted to do a full two-zone central system (one zone upstairs and one downstairs - all would be ducted) or if we were going to go with the split systems (Mitsubishi) that were more energy efficient and would also give us an alternate source of heat. The Mitsubishi split systems (21 SEER) were a little more expensive than the 16.5 SEER central systems we were looking at - the central systems we priced did not include heat. His pricing was cheaper than the other contractors who gave me estimates for identical work. As it turns out the only thing that took convincing was the look of the split system on my walls in the house. Paul referred us to another home that he worked on and we were able to visit and see the system. These people had nothing but good things to say about the system and added that their oil bills for the year dropped by over 50% since it was so efficient to run these units. Once I convinced my wife to get over the look of the units we called Paul to do the work. It has been about a week since the units were installed and I do not even notice them anymore - they are just another piece of furniture in the room. Now let's talk about the installation process. The job took 6 days - it could have been done in 5 if I wanted to rush them but I was in no rush and would not be home in time from work to walk through the system with them anyway so I told them to take the 6th day. The first day that the job started I stayed home from work just to make sure the proper equipment showed up and the placements were correct - plus I wanted to meet his two employees that would be in my house all week. I met Raj and Benjamin who are by far the most courteous and friendly employees of any contractor I've had do work in my house. They were polite and answered any questions throughout the process and most importantly I trusted them in my home for the remaining 5 days. They cleaned up any mess that was made from drilling etc and kept me updated throughout the process. I gave Raj my garage door remote to get into my house each day since my wife and I would be at work. They truly went above and beyond for me and did a phenomenal job - I can not commend them enough. My wife was home sick for 2 days during the process and she was surprised how quiet and friendly they were; for her to say that truly says a lot as she is tough to impress (trust me). Paul took care of registering my equipment with Mitsubishi and made sure that I knew how to apply for my ConEd rebate(s). Yes I get more then 1 rebate because I had more than 1 system installed. I have all manuals and documentation and have already recommended Paul to a few of my friends. I would highly recommend him to you if you are reading this - give him a call, he knows his business, and will be able to calculate what you really need. He responds very quickly when you call/email him and really is the contractor you are looking for to install an HVAC system in your home. Thanks Paul!

I contacted the company and the hourly charge seemed appropriate for the work that had to be done.

The guys, who came over to do the job, were fast, efficient and nice people. They did a good job.

Very well. On time reasonably priced. They were very skilled and efficient.

Called an left a message on their voicemail. They responded within 20min and were on-site within an hour after finishing another job. Pilot light on boiler wasn't working. They were able to fix it in under an hour and walked me through any questions I had on the boiler. Were very knowledgeable and helpful.

Great experience. See above comment.

They referred us to an excellent plumber to complete the work and they were very good!

They provided the service that I needed and they also had an Angie?s list coupon. I got a discount. I had baseboard water heaters that were not working in several rooms in my house and because of the system the head of the company came out because over the phone the problem could not be solved. I was happy with that. It was a problem with the baseboard and several of the baseboards had to be replaced.

My oil burner broke and was not able to be fixed. Paul came gave me an estimated, made many suggestions as to how the system would run more efficiently. We agreed on date to have it installed, he was prompt, installed with no problems, and system works great. I would definitely recommend him.

Prompt response, estimate over the phone, showed up on time and was professional and very helpful. Answered all of my questions about the system.

We had been using another company since we bought our home 11 years ago. They seemed expensive but reliable. We've had them back every year (or a few times a year) for the same problem for the past few years so we decided to try someone new and found good feedback about Absolute Comfort from Angie's List. Not only did he diagnose the problem, but he told us that the part that failed was under manufacturer's recall and he could get it to us for free. He also suggested more long term solutions to our cooling needs and intermediate steps we could take so we wouldn't need to spend a lot of money all at once. What a relief to deal with someone who treated our house like his own!

They did exactly what they said they would and we continue to use them

This was my second experience with them. They are totally reliable, responsive, and knowledgeable. They are cooperative and diagnosed the problem immediately. He was very agreeable and made an effort to take care of it right away since it was so hot.

Raj responded quickly to my call and came over to see what the problem was. He seemed to check all likely parts and determined that a new fan was needed. He ordered the part and called as soon as it came in to set up an appointment for installation. He was punctual and the system worked properly when he left. I have no means of comparison but the hourly fee for labor was $130/hour.