RUSSELL RENOVATIONS WNY INC.

Kitchen/Bathroom remodel

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I used Russell Renovations WNY for a major renovation at my home last year. I had a 1200 SF above the garage addition added to the home. This addition was an estimated 4 month project that was completed on time by Tim Russell and his family. I provided the design and blueprints and Tim went from there. Tim was willing to do all of the work or partial which was a nice option to have for the project. In order to stay on time and keep within budget Tim and his family would work nights and weekends. I never dealt with such a hardworking group of people. Any issues or concerns were brought to my attention throughout the process and together we would work them out. My concerns were taken and not ignored. What was most impressive with Tim was that you can call him anytime and he stands behind his work. This was probably the biggest reason I was glad that I selected Russell Renovations WNY. Your home is the largest investment that you have and Tim made sure I was a part of it. The end result was beautiful and my family was very pleased. I would highly recommend Tim for any project that you may have big or small. Tim truly loves what he does and has the knowledge and experience to back it up.

I emailed Tim and he got back to me the same day and scheduled an appointment. He arrived on time and it was obvious he understood what I was looking for. He uses an iPad which he takes pictures and writes all the information on. He provided a professional quote through a computer. Most contractors will only mention a price and the others if they get back to you may write something down on paper that you might be able to read. Tim says he will only provide the quote through the computer to protect the customer and himself which I appreciated. They are busy because they are great people and are worth the wait. Very easy to get along with. I am extremely satisfied with the cabinetry which was built at my house due to the amount of room to get the pieces in my mudroom. They used biscuits in all the joints to ensure the strength of my cabinets and bench. Tim and his son Seth are truly the greatest team. Seth is very young but it is unbelievable how talented he is with his craft. I think he must have been taught by Tim at a very young age. They have company T-shirts and are very professional. I trusted them to come and go from my house even when I was not home. These are contractors you can trust with a key or garage code.

We were very, very satisfied. Tim scheduled an estimate and promptly arrived. On the day we scheduled the work, he arrived on time and worked meticulously and quickly. The stairs turned out perfect. While this was a small job, you could tell that Tim takes pride in his work and pays attention to detail. We will definitely be contacting him again for other jobs, most likely bigger jobs!

As usual, it went well. I had used Tim last year for a deck tear down and installation and was very satisfied. The pocket door was very tricky (another vendor would not do it), and it turned out great. It required removing and restoring walls and electricals and furnace thermostat. Since the wall space was very limited it was necessary to construct 2 pocket doors and having them meet in the middle. He supplied all exterior, interior, storm and pocket doors. He and his son worked tirelessly and clean up was great. I will definitely use him again. Hopefully soon. I want a bathroom remodel.

I couldn't be happier with the service that Russell Renovations provided. To begin with, Tim came out to review my project and promptly returned a detailed and professional estimate. The estimate included various options for items we had discussed and broke out the cost for each of those separate items. He was happy to take my ideas and suggestions into account while also providing his own ideas when I asked for them. His expertise and knowledge was pretty clear right from the get-go. Tim was honest about his current workload and the lag time between when we signed the contract and his availability to start. However once he committed to that timeframe he was prompt about starting when he said he would and finished in less time than he originally estimated. Russell Renovations took a real interest in the quality of the products they used as well. While offering me the choice to purchase high priced brand name products they also found and installed very high quality but less expensive windows and doors that look great and saved us a few dollars. The care and attention to detail in this as well as the quality of work he did was very much appreciated! They were also able to easily roll with a few changes that made mid-project, including running an ethernet line from my main house to the out-building. It was no small project but they took it right on and didn't let it derail the overall project timeline at all. Lastly, Tim and his team were pleasurable and professional and courteous. I was comfortable with them working at my house and will happily be hiring them again for my next project.

He was reliable, responsible, and professional. The price was fair. He was a joy to work with

Turned out better than expected and went above and beyond expectations. I will send my friends and family to him in the future. Tim and workers use best products and offer great service.

Tim showed up on time for the estimate in early February and gave a quote on the date he said he would. He said he would give me a week to decide and if I went with him he would start on April 7 and finish by May. He met that deadline. He was flexible with changes and suggested some nice finishing touches that we hadn't thought of. He Always was clear about costs of changes etc with written and detailed estimates. He kept the work area and home clean . The quality and craftsmanship were also very high. He treated our home as if it were his. It was refreshing to work with a organized and professional contractor who kept his word about costs and time frames while remaining flexibility. It's clear Tim Seth and Anna really care about doing thing right for their customers. My wife and I highly recommend Russell Renovations

Tim and his son Seth did an amazing job. I couldn't have asked for a better contractor. I've used dozens of contractors over the years between my house and rental properties and I don't think I've met anyone that comes anywhere close to the quality of work they displayed. They worked their butts off to please my wife and I (and get the job done quickly), were more than pleasant to work with and overly accommodating. They also did a ton of little extras that were not in the contract, but did so to help out, from hanging a TV for me to touching up little scratches left by the carpet guy. I'm already looking at booking them early 2014 to do more work around my house. Top notch A+++

Absolutely wonderful - Tim and his son do a great job. They always showed up on time, worked very efficiently and did quality work. He is extremely responsive. He was also flexible with regard to our ideas. I would absolutely recommend them.

Did professional job. Did only what was necessary.

Russell Renovations was recommended to me by Peter Baier of PK Painting who has previously worked for me several times and whose opinion I respect highly. Tim Russell did not disappoint. He has the same work ethic as Peter. My experience with Tim from my initial meeting to my "job well done" goodbye handshake was excellent. You cannot meet a more pleasant and accommodating person. Since he does work with both composite and wood decking, I thought I wanted to go composite because of the upkeep factor. Tim ran around looking in stock for what I told him I wanted. He then offered to bring samples, but I wanted to then go there myself. I'm glad I did because the railing/spindle was only available in a smooth texture and I wanted the wood look. I do not care for smooth look which I had neglected to tell him. But he had no complaints. So after that I decided to go with wood, the look I really love. Tim was very meticulous in his wood selection and it shows. He also went with installing nailing from the side of wood as opposed to the top and it gives it a very clean look. So...the result was an awesome deck. I love it. What a difference. And the cleanup was just as awesome. He has that "can do" attitude and the end result shows it. I know I will work with him in the future for inside projects tool His experience ranges from "a to z". I have been with Angie's list for many years, both in Buffalo and Chicago, and it is so important to get the job done right BY THE RIGHT PERSON. I know Tim will be a great addition to Angie's list. P.S. My dogs loved him too!

Professional, competent, and friendly! Tim responded to messages in a very timely manner. He explained exactly what he was going to do and showed up when he said he would. He provided good suggestions regarding how to make the renovation look better than planned, and the final work looks fantastic. I have been planning my kitchen renovation very slowly and so after demolition he built a temporary sink and counter that allowed him to reach the walls and me to have some use of my kitchen during the renovation. He was very mindful of dust and disturbances. Overall, I think the cost of the job was very reasonable, the quality is exactly what I hoped for, and it was wonderful having such a pleasant person to work with. I would definitely hire him again and have requested an estimate from him for another job.