Response from GallettAir Inc
Unfortunately we cannot always meet everyones price point or budget. However, contrary to the customers post of us being high priced, we feel that our pricing is competitive with other companies in our industry or we would not be in business for 30 + years in a very competitive industry. The Carrier/ Tempstar and Fujitsu brands of equipment that we offer on our estimates are superior well known in our industry. At times -- the application of equipment along with installation procedures, efficiency and (code requirements) such as insulation factors of the duct system, can be a factor into the costs that are quoted in an estimate. It's clear that the system we offered was out of the budgeted amount the customer intended to spend, this does not make us a bad company or our equipment inferior. Regarding the customer statements of us not getting back with a price, I will look into the claim and address it if deemed factual and necessary. It's unfortunate that we could not meet this customers budget and expectations. I invite this member to contact me at 1-800-427-2653 ,so that we can compare apples to apples. As consumers, We all want the best bang for buck, but we all know that a low pricer or higher price, does not necessarily determine the quality of the equipment, because there are many other factors that determine pricing, such as labor, permits and energy efficiency code required related materials. I want to thank the member for taking the time to post their experience with our company. We take these posts very seriously. Respectfully, Carmine Galleta President/Owner