GallettAir Inc

Price was fair and on target for model purchased plus the install. Many local contractors were price gouging following the storm in New York. Gallett Air was fiar and reasonable and the work was completed as stated. I would use them again for future plumbing needs.

At the time, Gallettair was the only one installing systems in my area with the new coolant which replaced Freon. I chose to use them for that reason because Freon would not be available for much longer. I thought their price was high. I had a hard time getting a response to my request for a quote and to schedule an install. As a result, someone high up in the company added another year to the original 3 year service contract that was included in the price. The technicians that installed the system were very professional. No problems there. I did have a leak in the air conditioning and the coolant had to be replaced twice. They suggested I schedule a leak detection test. This cost $300 even though the first time I lost coolant the system was less than 18 months old. No leak was found and by now my four year contract was up. I received a renewal form for $200 to continue the service contract. This on top of the $300 was a bit much so I sent a letter requesting a discount of some sort. It took awhile before I actually got anywhere. Finally a supervisor contacted me and came to check out the system. He couldn't figure out what the problem might be but did offer another year of service free. He insisted on coming back himself to check the air conditioning to make sure I would not have any more problems but when I scheduled it, he cancelled the day of the appointment after I had stayed home waiting for most of the day. I re-scheduled it for the following week and once again he cancelled it, this time the night before. I decided not to renew my contract and then I sold my home in 2012. Bottom line, most of the technicians were great and very professional. In the beginning, the office staff was not very responsive to my request for information and the service supervisor left something to be desired. For that reason, I probably would not use them again.

They were very good. They were efficient and gave me a decent price.

The major lesson learned here is to read very carefully what is covered and not covered in a warantee. It comes down to more than just calling or referring to "appliances" in general. What has to be spelled out, as in this case, is to list exactly the names (appliance brands) which are not covered as the parts that have to be replaced are more than the cost of the warantee itself and the company will not pay (cover) for these replacements! It is just a lack of communication on both parts. The old adage is true__BUYER BEWARE!! It seems that the newer the appliance, the probability for coverage is much less!!

A great experience with this company. the tech was professional and knowledgable. He wore booties over his shoes as not to track dirt into the house which I thought was a nice touch.

Michael Fuller of GallettAir came to my home last week with a quote to replace entire system I will be getting a new A/C and gas furnace on Dec 11 I feel comfortable with this company and hope all goes well next week

Not too good yet-waiting for their final decision

I received a knock on my door at eight o'clock in the morning just as i was told. it was a nine man crew ready to install my heating and cooling system in my house. The crew was approachable, courteous, knowlegable and professional . they took no short cuts in installing my system. they made sure everything worked correctly and explain my system to me. I am very much pleased with the of quality of the unit and the expert installion installed of my unit.

Great, Professional, very pleased.

Like many other people on Long Island my house was devastated during Hurricane Sandy, over 4 feet of water in house, lost almost everything. We are turning to Angies List to help us wade through the shady tradesmen who look to make a buck in situations like this. We decided to call Galletair to get an estimate for replace our boiler system. Their listing states , Free Estimates call for details. I guess the detail for a free estimate is if you are in NEED expect to pay $50 for them to come out, see your house and give you an estimate. I understand they are busy but it is not a reason to gouge people in need. I need to let the other members of Angies list know about this practice. Good Luck

As is custom, whenever I am doing any substantial projects around the house, I do some basic research about the subject. I then interviewed seven HVAC contractors and considered two seriously but was still undecided. Then I saw the GALLETTAIR advertisement in the Angie's List magazine and made an appointment to get an estimate. The owner, Mr. Carmine Galletta came and evaluated the existing A/C system and suggested how he would approach the replacement. The system was installed prior to 1970 (still worked, though very inefficiently, and the fiberboard ductwork was broken apart) and located in the very cramped space of the attic in a Cape Cod style house. One contractor didn't even want to work in this space. Within minutes Mr. Galletta presented a detailed estimate identifying models of the Condenser, Fan Coil, Thermostat and additional registers and returns. He was the only contractor to suggest opening a service access entry point to facilitate any future service to the Fan Coil and ductwork located in the cramped attic space. With this, I was impressed. Mr. Galletta explained his estimate item by item including all pricing and available manufacturer's and utility's rebates. He even applied his own company's rebate and an extra cash incentive. On top of that, he more than tripled the service warranty that other companies were offering. All of this so far was impressive, but the most impressive aspect of my experience with GALLETAIR, was the honesty and integrity I felt in this transaction with Mr. Galletta: 1. He stated oh the estimate that there would be no extras; and at the end of the installation, there was none. 2. He presented all his company's business credentials; licensing,Insurance, references and customer reviews, etc. up front. 3. He said he would be present for the installation and even though he had a dental appointment on the day of the installation , he showed up as promised and worked, novocaine and all. The GALLETTAIR crew had showed up earlier and in a very professional manner covered all floors and work areas,ripped out the old unit, competently installed the new system in nothing more than a crawl space. Simply impressive! There was continuous clean- up during the process and at the end the operation was explained in detail to me. 4. He did not have the correct size for one of the return filters and one of his Project Managers; Michael, returned the following week, installed permanent filters and completed all the paperwork necessary to initiate the warranties and rebates from Carrier and Con Edison. It doesn't get any better than that! But wait it does. GALLETTAIR replaced my old less than 10 SEER A/C with a monster 17.7 SEER beautiful machine and to add the cherry on top, Mr. Galletta offered a custom cover to protect the condenser from the elements. OH! And by the way, only after all of this did Mr. Galletta write the invoice and collect the exact payment agreed to. He promised to return in April to start up for summer and the real cherry was, he presented a box of chocolate to the satisfaction of my sweet tooth. To my fellow Angie's List members I would say this; I have had many dealings with contractors over the years, but I can sincerely say that I have never had a better experience with a contractor. GALLETTAIR's professionalism, honesty and service exceeded my expectations and I highly recommend this company for any air conditioning and heating services you may need.

this is a followup to a previous review i gave this company which i have since rescinded . i'd called galletair in reference to possibly using them in a service contract on my heating. they provided someone to come and look at the furnace before hand (which it seems like no one else does) apparently to make sure they could service whatever it might need. the serviceman said he'd get back to me that day or the next after he checks to make sure he could provide all the parts whch might be needed. about 5 days went by without any call and i posted my review on angie's list expressing my dissatisfaction. i immediately received an extremely friendly callback from a lady in the office which i did not have to call, but did because she was too pleasant in her message not to call back. she apologized for someone not getting back to me as promised and admitted it was error on their part and that someone will be getting back to me as a followup asap. mike from the office their made numerous attempts to reach me and could not of been more pleasant and informative and explained the reasons for the delay (trying to find out if the certain parts would be available from the manufacturer). yes someone should of contacted me to let me know they were in the process of finding that out from the manufacturer and that was admitted by galletair. but their followup to the mixup was nothing but a+ in my book and needed to put in a review. the ladies i spoke to, mike a few times, all tried their best to rectify the situation to the customer's satisfaction and that shows why galletair has the rating they have and why i changed my review. mistakes in communication happen, but with excellent followup by a company it can change the consumer's opinion.

On time - fairly priced - work done well and courteously - very satisfied.

Did require one call back as the wire worked itself loose. They came quickly and at no charge for this. Very apologetic as well.

They found the problem was a leak and they were able to fix it right away! They were very professional and prompt.

We had to have our air conditioning heat pump replaced. They came and gave us an estimate and fit the installation to our time frame. Making a point of getting us taken care of as soon as possible. It has been quite hot here in New York for the past week and they were so compassionate to the fact that we were suffering. Use them. They are great!

Even after the service guys were held up at previous appointments, they still made it to my house to fix my air conditioning on the day they were scheduled to.

Great service would recommend

I realized that our "heat exchange" unit was not working properly. I called Gallettair. They have been our service provider for 15 years. They came, we talked, and they replaced the entire system. They were real pros. They were polite, neat, and The BEST!!!

Carmine Galleta arrived with 2 vans & 1 car. All very clean by the way. They started the work right away. In 5 hrs. I had a new system installed in Bedroom & living room. 6 men showed up. They were professional , organized, & extremely neat. I did not have to do anything after they left except connect my hose outside. I asked them to fix something outside that had nothing to do with the a/c & they did a neat & professional job of it. Also just so happened my attic fan broke & was rattling. He went up into the attic to disconnect it for me & said he will replace motor next week for me. I couldn't be happier with them. I have also recommended them to a friend I know looking to install ductless a/c, that is how happy I am with them. I felt totally confident in what Carmine said needed to be done. I interviewed close to a dozen a/c people before him. He was 1 of 2 installers that said they could use a split unit. Everyone else was trying to sell me a separate outside compressor for each indoor unit. Most people were not sure how many BTU's I needed. I should mention the other installers were not from Angie's list. They were people that people I know recommended to me. Carmine came over & told me everything I felt could be done. I researched on line & that is where most other installers made their mistake. Telling me things that I knew were not true. Carmine did not do this. I have exactly what I was looking for & at a reasonable price. Thank you Carmine & crew!

No complaints. Work done cleanly and efficiently.

He arrived a bit later than expected (30 minutes) and immediately got down to business and asked to see all of the AC units. Did a walk through of the house with me to identify where all the air vents were. Went outside and cleared all of the leaves from around my unit and cleaned the rolls as well. Did his check of the freon (all good - and first time I check since the Rudd system was installed in 2004!!). Then came in side and wen tup to the Blower unit and check that out and used some electrical tape to plug up some untaught areas.

I can honestly say this is one of the most professional companies I have ever come across (I'm a homeowner for 11 years). I actually had the pleasure of meeting the owner of the company who was on the work site. They quickly diagnosed my problem and ordered the parts I needed. The very next morning they arrived at my home with the necessary parts and rectified the situation. My problem was covered by the manufacturers warranty and GallettAir handled everything. The work was done right, neat, and the owner educated me along the way. It is so hard to find honest, professional people in any of the trades, but GallettAir has got it right. I will recommend GallettAir to everyone and they should know they earned a customer for life.

This was a great experience that saved me thousands of dollars. My central air conditioner was not working. I called GallettAir Inc. for an estimate on a new system. The owner Carmine Galletta came to my house to offer a price quote on a new system. I told him I had previously hired another company to fix the AC unit. The serviceman from the other company couldn't fix the air conditioner, and said the compressor was broken. As far as I was concerned, it was beyond repair. Even though Carmine Galletta was only at my house to give me an estimate on a new system, he wanted to try to fix my old air conditioner. This was on a rainy day, and Mr. Gallatta knew he was going to get wet while working on my air conditioning unit. He took everything apart on the AC unit, found the problem, and fixed it. What is so outstanding about this experience is not only was he extremely knowledgeable about fixing the unit, but he could have just sold me a new system without even trying to fix the old one.

Simoly stated, this is a professional company that values its customers and its reputation. I had a very good experience and will use this company again.