Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Napora Heating & Cooling

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

**Fast, Affordable Heating Repairs for Home & Business** Here at Napora Heating & Cooling in Rochester, our entire team is dedicated to making your experience as rewarding and affordable as possible. Whether you’re a homeowner, a property manager or the owner of a local business, there’s no room for compromise when it comes to your heating, cooling and plumbing needs. Napora is a family owned and operated HVAC company based in Webster NY, proudly serving the greater Rochester area.. Get in touch with us to learn more or schedule an appointment. **24 our emergency service available**

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

heating repairs, furnace maintenance, furnace installation/replacement; heat pump repair, heat pump maintenance, heat pump installation/replacement, air conditioner repair, air conditioner installation/replacement, air conditioner maintenance, Air duct cleaning, insulation, dryer vent cleaning, plumbing repairs, water heater repairs, water heater installation/replacement, exterior drain pipe installation, gas leak repair, drain cleaning, sewer cleaning,

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.8468 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
7%
3
1%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 76-100 of 468 reviews

Gary D.
10/2017
5.0
plumbing
  + -1 more
Great job. The toilet is new but the original plastic flange was cracked and caused the slightest leak. All fixed....great work.
Description of Work: The flange under the toilet in my master bathroom was cracked. Napora Plumbing removed the toilet, replaced the flange with a stainless steel ring and re-mounted the toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$289

Marianne N.
10/2017
5.0
plumbing
  + -1 more
They came the first time and the job was not completed because it required getting into a basement ceiling. I had to call to ask what we would need to complete the job and reschedule. We prepared the work area by cutting into the wall and ceiling. Then work was completed.
Description of Work: We needed to replace an outdoor faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Mark S.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything went fine. Yuri Napora even squeezed my appointment in the same day I called for it.
Description of Work: Annual furnace inspection and cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Lynne W.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Good. No problems with furnace but noticed a problem with a leaking air conditioner
Description of Work: Furnace check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Susan C.
09/2017
4.0
heating & air conditioning/hvac
  + -1 more
It went well I assume. The technician said it was ready to go for the season. He just went to the basement and did his work, no interaction with me other than to turn the thermostat up. It is hard to rate when you really don't know what was done and it isn't anything you can see like painting a room or something like that. He was professional and I gather he did the job. He did give me a business card and mentioned other services they provide. We spoke about a potential plumbing job.
Description of Work: Furnace check and cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike G.
09/2017
5.0
plumbing
  + -1 more
They confirmed my suspicions with one of my toilets and demonstrated what i needed to do to fix it on my own (replace water regulator). They put a new flapper in as part of the service call. It took me 30 minutes to do it myself, if that - easy. That also led me to fix another toilet on my own. Ended up solving 2 problems in 1 call with their guidance. They didn't try to oversell me like other plumbers have. Will definitely call them again.
Description of Work: They had a $49 special to evaluate issues with one toilet and perform a whole-house plumbing inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Daniel K.
09/2017
4.0
plumbing
  + -1 more
The Napora rep got it so the water would shut off once the tank was full and half the time I got a full flush. He said that I needed a new toilet. He also checked my water pipes and said they were OK. After the rep left I adjusted the float a hair and now I get a full flush AND the water shuts off after the tank is full. If this doesn't last then it's time for a new toilet as suggested.
Description of Work: Toilet would not give either a full flush or the water would continue to drip. When I got a full flush the water would drip and if I got the water to shut off once the tank was full I couldn't get a full flush.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Judith A R.
09/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Quick and efficient. Service provider even provided me with some helpful tips.
Description of Work: Furnace and water heater check up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Thomas L.
09/2017
5.0
appliance repair, heating & air conditioning/hvac, plumbing, water heater repair
  + 2 more
I'm first time to hired this service with member of Angie lists and I see they good work and personality!
Description of Work: Furnace- inspection and cleaning!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lou Anne J.
09/2017
5.0
plumbing
  + -1 more
I could not have asked for more. Although the service man did not arrive on time, he called me several times to keep me apprised of where he was and how long he would be. I am very thankful for that! He diagnosed and fixed the problem quickly!
Description of Work: I bought a "toilet tune up" service because my toilet was "running."

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$49

Paulette L.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Jbb went well. Men were efficient and took card of all the debri and old unit. Also, Yuri was very easy to contact and took care of everything.
Description of Work: New A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Annette M.
08/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Great. The technician, Myron, was very polite, friendly and knowledgable. He gave me some pointers but was not condescending at all. Before he left, I asked him to get me a quote for some maintenance on my water heater. I would be happy to use them again.
Description of Work: My furnace needed annual cleaning/maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

Adam B.
08/2017
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Great! Repairman was punctual and done in 20 minutes.
Description of Work: Fix a broken water hose faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David P.
08/2017
5.0
plumbing
  + -1 more
Myron came as arranged and replaced the two faucets. Both faucets he replaced leaked, and we were worried about the likelihood of them freezing in the winter. He also helped with taking down and replacing an air cleaner which was in the way of one of the shut-offs. That was service above and beyond the call of duty. (Thank you, Myron!)
Description of Work: Two outdoor faucets replaced with frost-free faucets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Vicky P.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Evaluating options that Yuri suggested before doing the work
Description of Work: Very courteous and punctual.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matthew M.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great. He was helpful, professional, and informative.
Description of Work: Furnace checkup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Janet M.
08/2017
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Great. They are nice people and I believe they care about the work they perform.
Description of Work: I have had my furnace cleaned by them twice, and also had them replace and outdoor faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carolyn M.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Competent, friendly, polite worker.
Description of Work: air conditioning maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David B.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent! This is the second time I've had Napora in to clear my furnaces/AC units. As he was the first time, Yuri was prompt, efficient and courteous.
Description of Work: A/C cleaning (two units). One ended up needing a capacitor or something since it was not blowing cold air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

John M.
08/2017
2.0
plumbing
  + -1 more
Poorly. Both toilets are worse off than when I started. One of them runs constantly instead of a couple times a day and the other one does a weird double flush.
Description of Work: Toilet Tune-up for two toilets in my house.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$100

Response from Napora Heating & Cooling
Sorry to hear of your bad experience with the toilet tuneups. normally everything works out well depending on the toilet age and condition however I would be more than happy to give it a second look to see if there's anything that we can do for you. please do give us a call 585-472-1164. No extra charge.

David P.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great. Representative was polite, efficient and very skilled. Quality if faucet is excellent.
Description of Work: Frost free outdoor faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Maurice D.
07/2017
5.0
water heater repair
  + -1 more
I have been doing business with them for a long time. Their price has always been fair.
Description of Work: The replaced a water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

KATHY S.
07/2017
5.0
plumbing
  + -1 more
Yuri looked at the situation and suggested a couple of different solutions. He was very conscientious about considering the costs of the various fixes. I have not had the work done yet but I will hire him when the time comes.
Description of Work: I have a sump pump hook up that does not conform to code.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael C.
07/2017
5.0
water heater repair
  + -1 more
Yuri came, replaced WH, with no fuss, no muss. Nice hot water in no time! Even got 10% Angie's List discount. Definitely would recommend.
Description of Work: Got up for work turned on the shower, and no hot water. Went to basement and sure enough, water heater let go. Checked Angie's List, Napora had great reviews so I called. They said they could replace that morning (Awesome!).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Michael C.
07/2017
5.0
water heater repair
  + -1 more
Yuri came, replaced WH, with no fuss, no muss. Nice hot water in no time! Even got 10% Angie's List discount. Definitely would recommend.
Description of Work: Got up for work turned on the shower, and no hot water. Went to basement and sure enough, water heater let go. Checked Angie's List, Napora had great reviews so I called. They said they could replace that morning (Awesome!).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Contact information

762 Maple Dr, Webster, NY 14580

http://naporaheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Appliance Repair,
Insulation,
Dryer Vent Cleaning,
Drain Pipe Installation,
Appliance Repair - Small,
General Remodeling,
Drain Cleaning,
Sewer Cleaning

FAQ

Napora Heating & Cooling is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Napora Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Napora Heating & Cooling offers free project estimates.
Yes, Napora Heating & Cooling offers eco-friendly accreditations.
Yes, Napora Heating & Cooling offers a 10% senior discount.
Yes, Napora Heating & Cooling offers emergency services.
Yes, Napora Heating & Cooling offers warranties.
Napora Heating & Cooling offers the following services: heating repairs, furnace maintenance, furnace installation/replacement; heat pump repair, heat pump maintenance, heat pump installation/replacement, air conditioner repair, air conditioner installation/replacement, air conditioner maintenance, Air duct cleaning, insulation, dryer vent cleaning, plumbing repairs, water heater repairs, water heater installation/replacement, exterior drain pipe installation, gas leak repair, drain cleaning, sewer cleaning,

Contact information

762 Maple Dr, Webster, NY 14580

http://naporaheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day