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Napora Heating & Cooling

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

**Fast, Affordable Heating Repairs for Home & Business** Here at Napora Heating & Cooling in Rochester, our entire team is dedicated to making your experience as rewarding and affordable as possible. Whether you’re a homeowner, a property manager or the owner of a local business, there’s no room for compromise when it comes to your heating, cooling and plumbing needs. Napora is a family owned and operated HVAC company based in Webster NY, proudly serving the greater Rochester area.. Get in touch with us to learn more or schedule an appointment. **24 our emergency service available**

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

heating repairs, furnace maintenance, furnace installation/replacement; heat pump repair, heat pump maintenance, heat pump installation/replacement, air conditioner repair, air conditioner installation/replacement, air conditioner maintenance, Air duct cleaning, insulation, dryer vent cleaning, plumbing repairs, water heater repairs, water heater installation/replacement, exterior drain pipe installation, gas leak repair, drain cleaning, sewer cleaning,

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.8468 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
7%
3
1%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 376-400 of 468 reviews

Gilbert S.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Jason S.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Kelvin J.
12/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Recommend services
Rating CategoryRating out of 5
$99

Kathy H.
12/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed a humidifier. He was training a worker on this job. I wanted one kind of humidifier ($400). Initially he agreed, however in the end, he said there wasn't enough room and he installed a more expensive one. What do I know? He said he also did plumbing. I'm having a problem with my hot water, and he agreed to fix it. We talked several times but he never followed through.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$800

PAUL M.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

George G.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: my furnace died. He came the next day and fixed it. I was so impressed with his work and professionalism that I bought a new furnace/AC from him. I knew the old one was worn out for 2 years. Installation for the new one is set for 12/10/15.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$81

Richard A.
12/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Replaced flapper valves on 2 toilets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$98

Margery M.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Thomas L.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$65

Christine R.
12/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The owner took apart my furnace to try to prove that the heater exchange was cracked, which it wasn't. Broke the seals to the furnace in the process, then insisted that my furnace was unsafe, in order to sell me a furnace. My furnace is 10 yrs old, in great condition, and the heater exchange is under warranty. He did not bring this up, but insisted that the best idea was to buy a new more efficient furnace from him. I had to hire someone else to put my furnace back together with new seals. I also paid for the shipping of another heater exchange which was automatically covered by the maker of my furnace, while the 1st heater exchange was returned to the company for examination. It cost me $480 to repair what Yuri damaged.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$480

Response from Napora Heating & Cooling
[Member Name Removed], I am sorry that you feel this way. I took furnace apart and showed you the cracks at which you have seen and acknowledged that the cracks were there. I do not force anyone to purchase a furnace from me. The fact that the heatexchanger is cracked in (4) places is the truth and I stand behind it. we both agreed upon replacement of furnace and that it's no point to put furnace back together since it was coming out in a few days anyway. If I was asked to put it back together, I would have with no hesitation. Your EX husbands heating buddy took ur side because you are friends and when he took heatexchanger back to supplier, I showed the manager the cracks and he aknowladged it as well. I also spoke to your EX and told him to send your heating buddy from Central heating to reexamine the part and he refused to do so. It was your EX husbands and your choice to hire someone else and then come back demanding I reimburse the bill threatening that if I don't I will get bad reviews on AL and social media... It's called BLACKMAILING. [Member Name Removed], it's too bad that you decided to do this and go this rout after calling yourself a Christian... Christians do not do this type of stuff. [Member Name Removed], I hope all the best to you. Sorry for all this, but I am not at fault and will hold my grounds. I will not allow to be badmouthed in person or on social media. Be blessed and hope you sell your home quickly ;) I can always be reached at 5854721164 if you have any questions. Don't let others fight your battle

Carolyn G.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: installed a new kitchen faucet and adjusted bathroom faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Margaret M.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I bought the deal that was posted on Angies List. I received an email to call for an appt. There was some difficulty setting up the appt but once it was set all went well with the service call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Lynne W.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Peter P.
11/2015
1.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Provider was told at time of order that service was to include checking checking of kitchen plumbing roof vent. Provider missed initial commitment due to difficulties with project before mine (understandable and acceptable). When provider did come to premises weather was heavy rain so provider could not get onto the roof. Note that he had fallen off a ladder on a previous job and was still in a cast. |We have had several exceptional days since the time provider was at premises and provider did not come back or even call. |While provider was on premises he spent as much time talking on phone as he did working on my problem. The only thing he did was verify the problem was likely the roof vent which which I had already advised as I stated above. |So bottom line provider did not meet expectations at all and did not do what I had asked for.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$99

Response from Napora Heating & Cooling
[Member Name Removed], I apologize for your dissatisfaction. It is not my intention to ignore and forget you as which I haven't. We did have a few good days but I wasn't able to stop by due to scheduling. I do feel that I did what was asked and promised to Come back to check vent on roof. This will still happen. Just had my cast removed last Monday and am able to perform job with out risk of falling or getting hurt on your premises. I try to keep everyone satisfied and on schedule but I'm a human and things don't always fall in line as planned. I am sorry I wasn't able to meet your satisfaction at time of service and would like to fix that. I will b in contact

Mark L.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,350

Dr. Ellen W.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent service to equip me with an outside tap that does not need to be shut off in winter. I was thrilled with every part of this service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Donna G.
11/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Basically determined the leak under our kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Sandy L.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Purchased as part of Angie's list promo. He was on time explained everything he was doing with suggestions without pushing for sale.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Gail H.
11/2015
4.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
It was fine.
Description of Work: I purchased a Big Deal for Napora Heating & Cooling for $49 for a 22-Point Winter Furnace Inspection and Cleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$49

Maurice D.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Good job for a fair price.
Rating CategoryRating out of 5
Yes, I recommend this pro

Mary N.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$39

gerald( jerry) S.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Inspected furnace/gave advice

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$50

Jacques D.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: This was a furnace inspection. The provider came on time on the arranged date and did the work promptly. He also suggested that our furnace was getting old and should be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Catherine C.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary R.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

762 Maple Dr, Webster, NY 14580

http://naporaheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Appliance Repair,
Insulation,
Dryer Vent Cleaning,
Drain Pipe Installation,
Appliance Repair - Small,
General Remodeling,
Drain Cleaning,
Sewer Cleaning

FAQ

Napora Heating & Cooling is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Napora Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Napora Heating & Cooling offers free project estimates.
Yes, Napora Heating & Cooling offers eco-friendly accreditations.
Yes, Napora Heating & Cooling offers a 10% senior discount.
Yes, Napora Heating & Cooling offers emergency services.
Yes, Napora Heating & Cooling offers warranties.
Napora Heating & Cooling offers the following services: heating repairs, furnace maintenance, furnace installation/replacement; heat pump repair, heat pump maintenance, heat pump installation/replacement, air conditioner repair, air conditioner installation/replacement, air conditioner maintenance, Air duct cleaning, insulation, dryer vent cleaning, plumbing repairs, water heater repairs, water heater installation/replacement, exterior drain pipe installation, gas leak repair, drain cleaning, sewer cleaning,

Contact information

762 Maple Dr, Webster, NY 14580

http://naporaheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day