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Napora Heating & Cooling

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

**Fast, Affordable Heating Repairs for Home & Business** Here at Napora Heating & Cooling in Rochester, our entire team is dedicated to making your experience as rewarding and affordable as possible. Whether you’re a homeowner, a property manager or the owner of a local business, there’s no room for compromise when it comes to your heating, cooling and plumbing needs. Napora is a family owned and operated HVAC company based in Webster NY, proudly serving the greater Rochester area.. Get in touch with us to learn more or schedule an appointment. **24 our emergency service available**

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

heating repairs, furnace maintenance, furnace installation/replacement; heat pump repair, heat pump maintenance, heat pump installation/replacement, air conditioner repair, air conditioner installation/replacement, air conditioner maintenance, Air duct cleaning, insulation, dryer vent cleaning, plumbing repairs, water heater repairs, water heater installation/replacement, exterior drain pipe installation, gas leak repair, drain cleaning, sewer cleaning,

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.8468 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
7%
3
1%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 176-200 of 468 reviews

RICHARD P.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Arrived on time and did a good job.
Description of Work: Furnace cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Gregory G.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Yuri Napora was wonderful. We normally use a large company for heating/ac, but decided to try Napora when they ran a special on Angies List for an annual furnace tune up. We were a little nervous trying someone new that once they were in the door for a low price they would then try to sell us parts and other services, but it wasn't like that at all. Yuri was prompt, responsive and professional. He answered our many questions about furnaces, ac, pool heaters, etc, and gave us helpful hints to care for these things. He even took the time to help us analyze and understand a duct issue we have, which was clearly unrelated to a furnace tune up, at no charge. At no time did he try to sell us more than the original Angies List deal. We will definitely begin using him now for our furnace and ac annual tune ups and other needs. He also does other things, like plumbing, and we hope to try him for that as well.
Description of Work: Annual furnace tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Paul W.
12/2016
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Very well, personable, knowledgeable. I would hire them again in a minute. Highly recommend Napora Heating and Cooling to anyone in the city in need of this type of service.
Description of Work: We had two water heaters replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,790

Maurice D.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Work done as scheduled and was well done.
Description of Work: Furnace checkup and adjustment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ISIDRO V.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
The job was done properly, he ask about doubtsome, always was professional
Description of Work: Furnace clan and tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$69

Sandra S.
12/2016
4.0
heating & air conditioning/hvac, water heater repair
  + 0 more
After serviceman left I realized he had not said anything about what he had done for service...only told me that I would need to replace furnace because blower bearings are noisy and need to change water heater venting.
Description of Work: Routine furnace and water heater cleaning/service. water heater is new so did not require much.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0


Joshua D.
12/2016
5.0
plumbing
  + -1 more
Yuri did an awesome job! He dealt with the water authority for us so we wouldn't have to, he replaced the valve, and he gave us some good tips. It ended up taking longer than expected, because of aforementioned water authority problems, but he was chill about it. He was very professional and knowledgeable.
Description of Work: The main water shutoff valve on our house was broken, and replacing it was a horrible headache, so we hired these guys to deal with it for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

John N.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
Yuri was able to schedule me in for an installation on short notice since my old boiler eas not safe to use. Yuri and Mike arrived about 9:15. They used drop cloths and extra footwear to protect my carpets. They started by draining the water from the system then inventoried the parts necessary to complete the installation. They returned and removed the old equipment. Installation of new equipment went smoothly with no surprises. A third tech came by to install the thermostats. Yuri came back on Thanksgiving morning to purge some trapped air out of 2 of the zones. All 4 zones are up and running normally.
Description of Work: Installed new gas fired forced hot water boiler. Installed programmable thermostats. Installed chimney liner. Brought hot water heater exhaust vent up to code (4"). Merged boiler and water heater exhaust vents at chimney (6"). Installed 4 new zone valves. Removed old boiler. Installed chimney liner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,115

Joe M.
11/2016
5.0
appliance repair
  + -1 more
Excellent attitude, workmanship, responsiveness and price. Nothing negative. Definitely recommended.
Description of Work: Installed furnace and hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Timothy M.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great! Yuri came out on a Thursday, quickly diagnosed the issue (a failing electrical connection in the gas valve) and gave me a quote for what it would cost to fix. When he found out that the gas valve our boiler uses is no longer made(furnace is ~30 years old!), he gave me a call and provided a couple of alternate options. We ended up upgrading the entire ignition system, and Yuri came out Monday night and performed the upgrade. Everything is now working great and I will definitely use Napora the next time I have a heating issue!
Description of Work: Our steam boiler was having issues consistently igniting the pilot light.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Thomas D.
11/2016
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Yuri called before noon said he would be at the location within 20 mins. He showed up on time. Looked at the water heater. He said it would be no problem but he would have to go get the right sized socket to take out the rod, since different manufactures use different sizes. He said he had to go get one. Within approx. 20 minutes he came back with what he needed. He repaired it in 10 minutes. Lit up the heater and I had warm water within 20 minutes of his leaving. He took the paperwork Rheem emailed me and is billing them as instructed.
Description of Work: Rheem sent a company to repair a newly installed water heater that had a leaking anode rod at top of heater. The company they sent showed up at my home stating they could not repair it since it was a new type of water heater and the rod was riveted into to the unit. They told me the whole unit had to be replaced and in addition they would have to remove the toilet to get to the closet where the water heater was. The would get the okay for the replacement but I would have to pay over and above for the removal of the toilet and also additional charges for the exhaust pipe out. The extra charges would amount to $400. The unit was installed without removing the toilet and I explained that to them and the the other charges seemed uncalled for also. I called the company (Rheem) to explain all that had happened with the company they sent. They verified it was all false info. They were glad I reported them. They said I could find any other licensed company call them in and they would pay the individual $125 for fixing. I called Napora 11/1/16. Yuri answered phone immediately. Said he could come tomorrow around noon but to wait for his call.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Patrick O.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Excellent!! Scheduled the day & time I wanted, Called ahead and arrived in time. Service was performed timely and Yuri was careful and clean in walking through our house and in the basement area where worked. Made specific recommendations to enhance the performance of our furnace, especially in light of its age (12 years old). Looked over, diagnosed and discussed our adjacent water heater as well. Replaced furnace and humidifier filters.
Description of Work: Furnace Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Kristen L.
10/2016
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
While doing the furnace inspection Yuri found cracks in my heat exhange which is extremely unsafe. We needed a brand new furnace and Yuri and his team was able to install the new furnace within an hr on the same day! All for under $2500! I would recommend Napora Heating and Cooling to anyone and I will continue to use them for future heating and cooling issues and maintenance!!
Description of Work: I purchased a special for a furnace clean and inspection and also a hot water tank inspection for only $59!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

CHRISTOPHER C.
10/2016
5.0
plumbing
  + -1 more
from call to completion 4 hrs very pleased
Description of Work: replace water hater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Kathleen P.
10/2016
5.0
water heater repair
  + -1 more
He arrived the same day that I called and got the job done quickly. He is very professional, kind, and cares about his customers. He will go above expectations to keep his customers happy which is so important. Please don't hesitate to give him a call. I can guarantee that you will not be disappointed.
Description of Work: Change a tankless hot water tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beverly D.
10/2016
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Great. Got right to work. My A/C unit was actually over charged and he fixed that. The HWH was in good shape, but glad I had it done because it hasn't been flushed in 9 years. Furnace all set and he noticed the distribution cap on the water panel was missing and ordered one for me. Total charge for the day including unplanned furnace check and water panel dist cap with tax was 123.56. Water panel dist cap has been missing for several years and no one had mentioned it before. No contracts needed, says starting up a new business and just wants loyal customers. Will cover emergencies 24/7 I'm keeping this guy!
Description of Work: HWH flush and plumbing check $49 special A/C tune up and cleaning $29 special Furnace clean and check--didn't buy the special and requested the added service. full price $75 I was going to make a future appointment for the furnace service, but Yuri was willing to do all at one visit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$123.56

Kathleen P.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
EXCELLENT!!!! Yuri himself and 2 of his workers completed this job on time as promised and exceeded above expectations. Very satisfied and I would highly RECOMMEND him without any hesitation. Thanks again Napora Heating and Cooling...YOU GUYS ROCK!!!!!
Description of Work: Called this company and spoke with Yuri who is the owner. I was looking for a new boiler system, gas furnace and air conditioning unit. He was extremely professional, polite, knowledgeable and took his time explaining everything in detail. His estimate was the best one out of three so I hired him to do the job:)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathleen P.
10/2016
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
AWESOME!!!! These guys are extremely professional and did an excellent job. I couldn't be more thankful for knowing that I can trust this company for all my heating and cooling needs.
Description of Work: Air duct cleaning. Called and spoke with Yuri the owner who was able to work me in with his busy schedule.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Margaret M.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
I didn't hear from them after I ordered the deal so I called and got a quick appointment. They were running late on that day but once they arrived the work was done quickly! They installed my humidifier and space guard filters too( I had them already to go).
Description of Work: We had our furnace tuned up by Napora last year and did so again this year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$65

Andrea P.
10/2016
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Very well. Mr. Napora came promptly on a Sunday and installed a brand new water heater and took care of my problem quickly and competently. He was respectful and kind, and I have been MOST PLEASED with how my water heater has worked since then.
Description of Work: My water heater broke and had started leaking onto the floor in my basement. I needed a replacement, stat!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Shirley W.
09/2016
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Excellent timeliness. Seemingly thorough. Explained findings with my equipment and answered all of my questions.
Description of Work: I purchased the furnace and water heater tuneup deal on Angie's list.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Jessica S.
09/2016
5.0
plumbing
  + -1 more
Great! Yuri was really responsive from the beginning of our interaction with him. There were some unexpected challenges with our job, and instead of taking the easy way, Yuri honored the original quote and did things the right way. He really went above and beyond to make it happen. Thanks, Yuri!
Description of Work: Replace septic and water lines

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Kate L.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
The service was excellent. I had a very bad experience with a prior company who was hired to look over the heat pump so I was hesitant and cautious with Napora. Yuri and Todd put me right at ease. They answered all my questions and explained what they were doing and why. We discussed what needed to be fixed and what didn't and it made me feel like they weren't out to make everything sound like an emergency just to charge more. The other company spent 4 hours accomplishing nothing but sitting on the phone with the boss trying to figure out what to do and changing a filter and I paid far more. Yuri and Todd were in and done in under 2 hours and accomplished 100x more than the other company and I paid far less for a much higher level of service and knowledge, can't beat that. I wouldn't hesitate to hire them again and plan to for jobs regarding the heat registers and plumbing.
Description of Work: Need my heat pump looked over, inside and outside units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MICHELLE G.
09/2016
5.0
plumbing
  + -1 more
We had a little miscommunication about scheduling but after that everything went well. Mr. Napora was pleasant and did some additional unscheduled work for me on the spot without me having to make a second appointment.
Description of Work: Toilet tune up, removal of unused basement toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Catherine V.
09/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
They did a great job. Very good customer relations -- they were on time and reasonably priced.
Description of Work: Outdoor faucet repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Contact information

762 Maple Dr, Webster, NY 14580

http://naporaheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Appliance Repair,
Insulation,
Dryer Vent Cleaning,
Drain Pipe Installation,
Appliance Repair - Small,
General Remodeling,
Drain Cleaning,
Sewer Cleaning

FAQ

Napora Heating & Cooling is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Napora Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Napora Heating & Cooling offers free project estimates.
Yes, Napora Heating & Cooling offers eco-friendly accreditations.
Yes, Napora Heating & Cooling offers a 10% senior discount.
Yes, Napora Heating & Cooling offers emergency services.
Yes, Napora Heating & Cooling offers warranties.
Napora Heating & Cooling offers the following services: heating repairs, furnace maintenance, furnace installation/replacement; heat pump repair, heat pump maintenance, heat pump installation/replacement, air conditioner repair, air conditioner installation/replacement, air conditioner maintenance, Air duct cleaning, insulation, dryer vent cleaning, plumbing repairs, water heater repairs, water heater installation/replacement, exterior drain pipe installation, gas leak repair, drain cleaning, sewer cleaning,

Contact information

762 Maple Dr, Webster, NY 14580

http://naporaheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day