Since 1993, the Crossfield Team has been committed to 100% customer satisfaction while providing and maintaining comfortable, energy-efficient home environments for our customers in Monroe, Wayne and Ontario Counties.To us, "100% Customer Satisfaction" aren't just words - it is the result of a customer-focused approach backed by honesty, integrity, attention-to-detail and team member training. It has led to our continuous growth, and allows Crossfield to provide a Lifetime Craftsmanship Warranty, Award winning, quality-driven and reliable products that are backed by 24-hour customer service every day of the year. Please see our Energy Auditing website for additional details: http://crossfieldhomeenergy.com/
Business highlights
32 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered
Services we offer
Residential and commercial installations, sales, repair of heating & a/c, tuneups, air duct cleaning, gas furnace, & energy assessment.
Their response time was phenomenal. Our furnace became unreliable. We scheduled a service call and then opted for a new installation. We were able to get it done quickly. All of their employees were professional, personable and very thorough. Great job!
Description of Work: Service call to troubleshoot problems. Estimate on cost of a replacement. New installation of a complete new heating and air conditioning system within an important time constraint.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Gerald F.
02/2023
5.0
heating & air conditioning/hvac
+ -1 more
We had a new water heater and a new furnace installed. I cannot say enough about Crossfiled. Rob S. and Brian arrived on time and were extremely professional. I could not be happier with the work they did. I would highly recommend Crossfiled to anyone who is considering service on their home. 5 stars for the excellent service they gave us.
Description of Work: We had a new water heater and a new furnace installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,431
James D.
02/2023
5.0
heating & air conditioning/hvac
+ -1 more
We've contracted Crossfield to replace the heating and air conditioning systems on two homes now. They did such a nice, professional job and we have been so happy with the Trane System they installed on our first home a few years ago that when we needed a new system on a second home this year we made sure to call Crossfield. Everyone we dealt with from the estimator, Jordan, to the installers, Rob L, Brian, and Ryan, were friendly and super knowledgeable of the job and what needed to be done. As a result, all of my questions were answered and everything was done on time - exactly as they promised. It pays to hire professionals and I would personally recommend Crossfield Heating and Air Conditioning. Jim D.
Description of Work: Installation of new furnace and air conditioning system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Greg R.
01/2023
5.0
heating & air conditioning/hvac
+ -1 more
Regarding our minisplit installation done by Rob L., Erich, and Brian L.. All three were very courteous and professional. They were friendly and kindly answered all of my questions. All work was completed in a neat professional manner. Care was taken to keep the floors clean (it was a rainy/muddy day) and everything was cleaned up completely afterwards.
Description of Work: Installation of a mini-split ductless heat pump system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Joe Z.
12/2022
5.0
heating & air conditioning/hvac
+ -1 more
They did a great job. Mike S., Matt S., and Rob S. were on time, polite and conscientious about creating a mess in our home. They took the time to explain everything and help us to set up the online controls.
Description of Work: Replaced furnace and air conditioner and added a humidifier, air cleaner and condensate drain.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$12,630
Vivian V.
12/2022
5.0
heating & air conditioning/hvac
+ -1 more
Eric and Mike S. Installed a new Trane furnace for me They were more than courteous, respectful of my home Took their time explaining how the furnace works and how to use the new thermostat Big thumbs up to Joe in sales, nicest salesman to come around here with no pressure, just here to help clients
Description of Work: Replaced an old furnace in my townhome
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mike H.
12/2022
5.0
heating & air conditioning/hvac
+ -1 more
Eric and Ryan installed a new furnace in our home, replacing a 26 year old unit that was in danger of breaking down in the cold weather of December. Crossfield was able to arrange for installation the next day after a visit from their sales consultant. Eric and Ryan arrived, as promised, at 8:30 and worked steadily until 3:00. They placed protective cloths over all relevant floor areas, removed the old furnace, set the new unit, did some needed on-site duct modifications, installed a new thermostat, and clearly explained the use of the new system. Everything was done in a professional manner and only minimal clean-up was needed after they left. We were very satisfied with the entire process.
Description of Work: Replace old gas furnace with a new unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,900
Jeff M.
12/2022
5.0
heating & air conditioning/hvac
+ -1 more
I researched many companies and HVAC systems prior to making a decision. Crossfield provided the best price and warranty. Not to mention, the awesome TRANE products. Plus, the installation happened within a couple of weeks of signing. Jordan came up with great options and worked with us to get us exactly what we needed. Todd, Rob and Brian did a great install. We hardly even knew they were there! Overall, a very professional team and I will highly recommend them to anyone that asks.
Description of Work: Replacement HVAC system
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ita L.
09/2022
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
Matt S, Mike S, Rob S and Breyn L did an amazing job. They were very professional and knew what they were doing! They were neat and careful with drop cloths everywhere. Cross field is lucky to have this team !!! And I am fussy!
Description of Work: New furnace, new AC, new waterheater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,800
Aretha T.
09/2022
5.0
heating & air conditioning/hvac
+ -1 more
It went well. They did a neat job. John & Julien were very punctual They were finished with in 1 and half hr. Very polite.
Description of Work: Spray foam basement
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Vivian V.
08/2022
5.0
heating & air conditioning/hvac, insulation
+ 0 more
Julian and Jon were friendly, professional, my home was respected before, during and after Special shout out to Mike for a touch up after , he was just as friendly and professional Wouldn’t hesitate to use Crossfield with employees as above
Description of Work: Blown in attic insulation and exposed basement cracks filled in
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ed G.
08/2022
5.0
heating & air conditioning/hvac
+ -1 more
Everything was done on time and as promised. Isaac T. Installed the unit with professionalism and care. The unit, which was sold to us an an exact replacement (the old unit was leaking refrigerant), but, in fact, the new unit works much better - better cooling and less noise. We are very satisfied.
Description of Work: Air conditioner replacement
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Bryan S.
07/2022
5.0
heating & air conditioning/hvac
+ -1 more
We had an excellent experience with Crossfield, from service through sales and installation. Our installation team of Isaac, Rob and Mike were great to work with. They were on time, the work was done within quote, and, the quality of work and clean up was above and beyond our expectations. We truly appreciate the teams work, and, service Crossfield provided.
Description of Work: New AC and Furnace Installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rohan K.
07/2022
5.0
heating & air conditioning/hvac
+ -1 more
Overall a very positive experience, free of surprises, misinformation, and anxiety. The job was replacing an old central AC system and thermostat with a new Trane AC system, on an existing non-Trane forced air heating system. My consultant Corey was easy to deal with, did a thorough job evaluating what was required before submitting a proposal, kept me updated on schedules, and provided all the information I needed promptly. In my town, a permit was needed for the work, and Corey provided documents I did not even know I needed, which made the permitting process a breeze. The Crossfield staff I dealt with, Maureen and Cassandra, produced and provided the correct supporting documentation I needed quickly with no problems. Installation by Rob L. and Mike could not have been better. They behaved as expected of well trained professionals who know their job. They arrived on time, did exactly what they said they would do, they were neat and tidy, and they worked efficiently to get the job done. At the end of the job, they went over what they did, answered all my questions, and I had no issues with their work. I would not hesitate to do business with Crossfield in the future.
Description of Work: Needed 20 year old central AC system replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Eric B.
07/2022
1.0
heating & air conditioning/hvac, water heater repair
+ 0 more
I was an existing Crossfield customer, they designed and installed my heating system and had previously serviced the unit. When I requested a visit to determine how the unit was leaking and then repair/replace the unit, they stated they would not be able to assist me and told me to find someone else.
Description of Work: MY combination domestic hot water and heating system boiler started to leak and the reason why needed to be determined and then repaired or replaced as needed
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
1.0
Response from Crossfield Heating & Air Conditioning
Mr. [Member Name Removed], Crossfield tries to strive for 100% customer satisfaction and unfortanely we are not able to do that in this circumstance. Since the last time you used us in June of 2017 we have worked on less of these types of systems. At this time we are booked out and not able to work on a project as demanding as yours. We were honest and up front in telling you that unfortanely we could not help at this time since we are in our busy season and wouldn't be able to do anything for months. We also tried to give you recommendations on who to call that might be able to best help your situation. We truly hope you find a company that can help you faster and complete the work you are in need of.
Marc L.
06/2022
5.0
heating & air conditioning/hvac
+ -1 more
We have used Crossfield for almost 30 years in four different houses. They have done a number of HVAC jobs for us including new AC, new furnace and moved ducts during a renovation. This summer we needed a new AC unit. It was 90 degrees on the day technicians Rob S and Tim W installed our new AC unit. They were fast, efficient and clean.
Description of Work: Replaced AC unit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MaryLou G.
06/2022
5.0
heating & air conditioning/hvac
+ -1 more
Crossfield recently responded to my house to service my AC unit. The technician, TY was prompt, courteous and thorough. Ty discovered an error made by Crossfield during a previous installation. He quickly corrected the issue. He contacted the installation manager to advise him of the situation. Within 24 hours Jason, the installation manager contacted me. He responded to my house made an additional repair and preformed an inspection of the unit. I am very satisfied with the service/response I received.
Description of Work: AC unit repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
J Anthony R.
06/2022
5.0
heating & air conditioning/hvac
+ -1 more
The blower motor on our 26-year-old Trane furnace died making the AC inoperable. Rob and Tim came out on a Saturday morning and installed our new furnace. They were neat and professional. Rob answered all my questions about the outdoor venting and helped me set up the Trane app for the thermostat on my phone.
Description of Work: Needed a new furnace installed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Marilyn C.
05/2022
5.0
heating & air conditioning/hvac
+ -1 more
Our home has no options for central air conditioning so we invested in a ductless system from Crossfield. From the process of getting the initial estimate from Jordan to the install date with Todd and Justin, we couldn't have more pleased. They are professional and courteous. Todd and Justin did the install without disruption to the daily activities in our home. They even went out of their way to make sure that doors and outside gates were closed to prevent our "escape happy" dog - Sammy - from getting out! As for the ductless system, we love it. It will make the hot summers much more comfortable for us now. It was a wise purchase. Thanks.
Description of Work: Purchase of Ductless Air Conditioning system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jan M.
05/2022
5.0
heating & air conditioning/hvac
+ -1 more
Steve helped me last fall make decisions on what unit and add ones we’re best for me and scheduled the installation for this May. Matt S. Was my installer and worked diligently through the project. When he was finished he cleaned up very well behind him. He then showed me all that he had done and explained my role in its maintenance. I have always used Crossfield for my heating and cooling needs and yearly maintenance and recommend them highly!
Description of Work: New air conditioner and scrubber
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,400
Stephen O.
05/2022
5.0
heating & air conditioning/hvac
+ -1 more
The whole experience from start to finish was outstanding! The installers (Justin V., Rob L., Isaac T. and Mike S.) arrived right on time and completed their work in a very professional, cordial and timely manner. The work site was left cleaner than when the arrived. The new system is expensive, but work like a charm. Very happy!
Description of Work: Crossfield Heating installed a new Trane HVAC
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gene G.
04/2022
5.0
heating & air conditioning/hvac
+ -1 more
Excellent company to work with. Everything was presented clearly. The installers Harry D., Rob L., and Erik H. were friendly and professional and they did a quaility install job and were clean. They also re-installed the existing central humidifier and dehumidifier which was tricky because it was in a tight space.
Description of Work: New 96% efficient furnace, central air conditioner, and tough-screen controller with app control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,800
Daniel C.
04/2022
5.0
heating & air conditioning/hvac
+ -1 more
On April 14, Crossfield Heating installed a new furnace in our home. Matt S. and Issac T. were the installation team. They were extremely friendly, courteous and professional. They were here on time, removed the old furnace, installed the new one, and cleaned up all in one day! Our new furnace, humidifier and thermostat were all explained to us before they left. Working with Crossfield was a very good experience all the way around from our salesman Dave to Matt and Issac. I recommend Crossfield very highly.
Description of Work: We had a new furnace installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan F.
04/2022
5.0
heating & air conditioning/hvac
+ -1 more
How did it go? Exceptional!! The entire Crossfield team were professionals and so talented! Extra thanks so very much to Eric, Corey, Rob and Mike for all you are truly my new heroes.
Description of Work: New furnance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Heather R.
02/2022
5.0
heating & air conditioning/hvac
+ -1 more
Matt and Harry from Crossfield Heating & Air Conditioning arrived to install our mini-split into our Bonus Room and it was an excellent experience. From the beginning they were professional, clearly explained the process, and got right to work. We were extremely satisfied with Matt and Harry's install process, showing us how to work the mini-split, and the timeliness of their work. Crossfield installed our home AC system several years ago and we knew when searching for an installer for this new project that they would be a good fit. Corey, the salesperson, was very helpful in explaining options for different units, pricing, and finding an install date that was most convenient for our busy schedule. Overall a great experience and highly recommended!
Description of Work: We had a Mitsubishi Electric Mini-Split installed in our Bonus Room.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Water Heaters,
Plumbing,
Energy Efficiency Auditing,
Insulation
FAQ
Crossfield Heating & Air Conditioning is currently rated 4.9 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Crossfield Heating & Air Conditioning accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Crossfield Heating & Air Conditioning offers free project estimates.
Yes, Crossfield Heating & Air Conditioning offers eco-friendly accreditations.
Yes, Crossfield Heating & Air Conditioning offers a 5% senior discount.
Yes, Crossfield Heating & Air Conditioning offers emergency services.
Yes, Crossfield Heating & Air Conditioning offers warranties.
Crossfield Heating & Air Conditioning offers the following services: Residential and commercial installations, sales, repair of heating & a/c, tuneups, air duct cleaning, gas furnace, & energy assessment.