B-Dry Systems of Southern New York, Inc.

Perfect and fast

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Very professional service represenative

They came out the day I called and replaced it. Had to come after 5:00 but they did seem to have a problem with that. Great folks to work with.

B-Dry Systems of Southern New York, Inc.did a good job it went pretty well. They had done it originally a number of years ago and we had some problems with backing up and they came back out to fix it which we appreciated very much. They were very knowledgeable and courteous and the pricing was very fair.

They were great but would not provide guarantee and system failed. We have had major flooding in the past few years, worse that we had before the system was put in. We have had a new system of interior french drains installed by another company this month that we hope will solve the problem.

They did a good job. They have made minor adjustments as needed. I would recommend them to anybody.

It took a while to get a B-Dry representative out to our house, which may have been due to them being off-season, or maybe just busy from the storms of the previous year, but we eventually had a visit from a representative who took measurements, asked questions, and drew up a very detailed proposal for a basement waterproofing solution. The pitch was similar to everyone else's, where it's explained how water gets into the basement, why it's bad, how their system is better than everyone else's, etc. We were very impressed with the stack of references that we were handed to look through, the thorough explanation of the warranty, and the presentation by the representative. The price was higher than anything else we had seen, but we were also completely confident that they would be able to do the work requested within the proposed time frame, and were also willing to do a gravity-fed system, which we had agreed was necessary for this investment to be worth it to us. When the pitch was over, there was no pressure at all, the representative picked up his things, said that if we want to have the work done, give him a call. To his word, there were no follow-up calls or any other annoyances. The work began several weeks later, and the crew was fantastic. On the first day, the ran through the plan to make sure we all understood the work being done. They warned us about the dust and noise, though we never heard the noise because they worked while we were out of the house, and our basement was so wet that the dust didn't become airborne. Each day, they came in and did exactly what they said they would. The workers were always sure to clean up after the day's work, be careful with any items that had to remain downstairs (furnace, washer, dryer, etc), and made steady progress every day. A few audibles were called, such as one proposed line that was re-worked because of worries about the oil tank falling over, and a cut that was supposed to go around the water tank, which the workers somehow managed to get behind it. By the fourth day, they had begun installing and backfilling the system. The day that we had been uneasy about was the excavation for the gravity-fed drainage system. Partially because the straight-line shot for the pipe would either end up in our neighbor's yard or go through our septic tank. The workers used a digger to trench out a line that went out and then back in, avoiding the tank and landing well within the confines of our property. They had to dig through some serious siltstone, rocks, and even a tree stump to get it, but they did it all in one day. By 5pm, they had backfilled on top of the dug-up area and the system was already draining water. They stopped by the next day to do some finishing touches and reseed the lawn. At the end of it all, they even pushed all of the dug-up stone to the back of the property around the exit of the pipe, which actually looks kind of nice, all things considered. It's also worth noting that the system works. When it rains, I'm out there with a flashlight watching water rush out, happy that it's not in my basement. We haven't had a big nor'easter or anything yet, but we have had some pretty strong storms where the water w

They were very professional and did a good job.

It was flooding up to my knees. They did it a 15 year ago and it is still working great. They also came out to do an addition last summer.