Kiefer-Randall Construction & Remodeling LLC

Started on May 8 2012. Removed bathroom vanity and toilet to lay new carpet tiles. Created water leaks in sink and toilet lines and didn't fix them until I brought it to their attention. Took me a while to clean it up and dry it out after the leak was repaired. New windows were not ?wrapped? on the outside until the second week after they were installed. The inside wall, of one of the new windows, had spray foam insulation on the wall. The trim will not cover, I?ll have to paint. Came home one day and found dirt tracked in my bedroom. There wasn't any work being done in my bedroom. They had also been in the upstairs and there wasn't any work being done there. Came home one day and found a bottle of Sports drink in my refrigerator. My livingroom ceiling fan was taken down and damaged in the process. I had to buy a new one, it was installed free of charge. New Bathroom door was installed and had to be adjusted three times so it would stay open. When the new bathroom window was installed the bathroom tub was chipped in the process even though I had asked them twice to be careful. I have a dark blemish where they tried to repair the tub. I'm not happy because this shouldn?t have happened in the first place. But now it's November and the biggest problem is I have mice running around in my livingroom ceiling. The livingroom ceiling is supposed to be insulated. If it is, why am I hearing mice running around in the ceiling? I contacted Jim Randall and his response is "I am not a rodent expert, but I do know they can and WILL burrow through insulation and other materials. You are going to have to call an exterminator." My feeling is if my livingroom ceiling is insulated, then someone has to prove it. Mice would have a very difficult time "burrowing" through insulation and it sounds like they have free reign. My Opinion of Kiefer-Randall: If I was at home when the work was being done, there weren?t any problems. It only happened when I wasn?t there. I want to be able to trust someone coming into my home. I don?t want to take time off from work to babysit. I expect work to be guaranteed. The job started on May 8, 2012 but never finished until August 16, 2012 for a job that was supposed to take 1.5 weeks.

From the first contact of setting up an appointment for an estimate to the completion of the 2 jobs, Tim and the assigned crew were professional, friendly and extremely efficient. Due to health issues we had to reschedule twice, Tim was so accommodating and there are no words to express my appreciation for that. My family would highly recommend Keifer Randall and we will be contacting them in the future. Thank you Tim and crew

They were good. We did not have any issues with them.

Working with Tim, Shawn, Tony and Randy was great. Everyone was very professional. Tony and Randy were always on time and did a fabulous job. I could not be happier. I will whole heartedly recommend this company to everyone I know and look forward to having them do all my future remodeling work.Thank You for a job well- done.

Our first hope was to add a shower to the room. Jim Randall and Tim Kiefer gave us very nice design options. They put a great deal of time and thought into it all. But my husband and I decided the additional cost wasn't in the budget. Keifer-Randall were okay and respectful of our decision, and retained their enthusiasm. Work started mid July 2011 and progressed around some unexpected circumstances within our family. Mark was fabulous. His work is beautiful and I absolutely love the tile floor!!! Also, in late September, we asked if they could install 'quarter round' on the baseboard in most of the house. At that time, the company was swamped with helping families recover flooded homes. We understood, purchased the wood, and patiently waited to fit in their schedule. Well, we didn't have to wait long, and Mark installed the trim in a few hours. Once again, beautiful work! Our experience with the Kiefer-Randall team was great! We have more remodeling ideas on our list, and we look forward to working with Jim, Tim, and their crew again. (p.s. Please forgive my procrastination with getting this review online. Thank you.)

Work was completed quickly and to satisfaction.

They were nice guys. I was quite surprised. They were on time, which is a shock for a contractor.

Initial work was to be performed in early Sept, 2011. The day the siding was delivered, rains from Tropical Storm Lee caused MAJOR flooding that essentially caused us to have to gut the house. Due to workload the contractor picked up from the flood as well as work I had to do on the house to clean up and get it in shape to be sided, work didn't start until early December. Flood damage caused additional work that was above the scope of the original contract to need to be performed so KR worked with me to develop a new estimate/contract to handle all of the work. Once the work started, the crew worked diligently to complete as quickly as possible, as I needed the outside of the house completed before the winter weather set in here in NY. There were several days where the temperature was so cold that i don;t know how they could work, but they did. Also, there were a few days where we had rain so they could not work outside. The work was performed in an excellent manner. The crew lead (Sean) contacted me every day they worked to give me a status update. Whenever I had questions he was very responsive, and was willing to look into any potential issues and resolve them before they became real issues. The working crew members were very skilled and were very accommodating when I stopped by the site to see how they were doing - particularly Anthony. This is the second job I have had KR perform (the first was also a result of the same flooding, but that was a drywall repair at my primary residence, that was performed primarily by Travis- which I am also very pleased with). What pleased me the most was the willingness of KR management to work with me and adjust our original contract to react to the changes caused by the flooding - what was originally expected to be a 1-2 week project actually took that amount of time, but due to the flooding, the elapsed time stretched to 4 months - and KR's willingness to work with me made a painful experience much more tolerable. Although the price was higher than competitors, that was made up for by the quality of the workmanship as well as the professional attitude from top to bottom on the KR team. I appreciate what they did for me and would not hesitate to recommend them.

the house was built with a large semicircular step in front but no roof to protect people/step from weather. K&R built semicircular roof with two columns and repaired damage to the step. The workers showed up on time every day despite working through the hottest time of the year. work was completed quickly and area was cleaned up. received many compliments from he neighbors

I contracted with Tim for some minor repairs. Tim was punctual and responsive throughout the estimate process. Before work was scheduled to start, my house along with my entire town and much of the region was indundated by the Tropical Storm Lee flooding disaster, and I had to gut my entire first floor. Tim worked with me to survey the damage, prepare an estimate for new repairs, work out financing and reschedule a complete remodeling. This was obviously a very stressful process in the post-flood chaos and did not go as smoothly on either of our ends as I believe it would have under more normal circumstances. After initial delays, work was performed as promised. Tim's crew worked hard and communications were good during a time when many contractors have been impossible to reach and uninterested in dealing with a small old house.

In all aspects of the job, from initial contact/estimating, through construction and final approval, they were prompt, courteous, efficient, and patient. Throughout the process, they kept us informed and delivered exactly what they indicated they would, when they said they would. We're extremely pleased with our new deck; the most impressive deck in our neighborhood (per neighbors' comments). We highly recommend Kiefer & Randall!

Overall my first experience with Kiefer-Randall was pretty solid. When we decided to get this roof fixed, we contacted at least half a dozen roofing contractors in the area, 5 of which would not return phone messages or E-mails, and one who told us "you picked a bad time to want a new roof." Anyway, Jim from Kiefer Randall responded in less than 24 hours from my first contact with them, was very professional and seemed eager and appreciative to receive our business. Jim came to the house less than a week later, was very polite, took a lot of pictures of our job site, provided us with references and again seemed eager to get our business. He provided us with an estimate with a few days after that, a contract was signed the following week and work began the week after that. If I ever had a question, Jim was quick to respond to my E-mails and answer them thoroughly even on a weekend. The office staff was very courteous and professional when I called them and you could tell both Tim and Jim wanted you to have a good experience with them and they wanted you to be pleased with your job. Overall the communication was great, from Tim and Jim at the office, to the project manager Shawn and the workers we had at the house. Everyone was polite in answering questions, respecting your property, your time, etc.

They were fantastic. They were doing several jobs at once but they fit me into their schedule when they could have just told me that they were too busy. They came over whenever they had extra time and did extra hours so that the job could get done. I am actually getting another quote from them right now.

Unable to get quote. ***UPDATE*** We have not contracted to have the roof work done at this time.

I think, because of all the rain we had during September, it was difficult for this company to keep people working. Flooding was not a problem at my residence; however, the first worker on the job said he "lost everything" in the flood but had to continue to work. He ultimately got promoted and headed up a two man team to take his place. This two man team found it difficult to keep working, see problems or handle solutions. I, as the home owner, needed to point out problems and suggest solutions on several occasions.This situation, after three weeks into the project, was resolved after I had a meeting with the owners. A new 2 man team was assigned to finish the job, and did so in only two days. And, the owners reimbursed me for the time I had to be off work to supervise the job to avert the problems encountered. It was ultimately done to my satisfaction. I think the owners would do anything to make sure the ultimate project would be completed to the owner's satisfaction. They did keep trying. I think the crew needed to be re-evaluated as to their compatibility and skills and I think the weather just didn't cooperate. This is a difficult critique.

Very professional, have managed to fit us in despite many people in this area needing contractors' services. Worked with our schedule and always have returned our phone calls. They have done exactly what they said they were going to do and were very efficient.

It was a pleasure to work with Tim. He was quick to respond to my calls and was very professional. His original estimate was much higher but he explained that he was including the cost of replacing siding if it was damaged while taking off the old vent. He said they would try to be very careful in removing it. They were, and as a result, our cost was much less. Absolutely would use them again. Beautiful job!

When I first called K-R, I was not in a rush to have the wall repaired as the rains had stopped. I should have been clear with my expectations for them to remain in touch with me. Four other companies either would not even return my call or came and said they couldn't do the job. That was my only problem. The job was just what I requested. I had no idea of the possible cost as I have never needed this type of work before; I accepted the cost was reasonable.

On August 8, 2010 I searched the web and came to Service Directory where they were listed; while I was still on the computer Tim Kiefer called me to set up a time to evaluate my plan.He was here within 3 days and had all his professional paperwork and tools to prepare an estimate to the job I was looking for. Another 3 days and he was back to discuss the job; I wanted it to be completed before September 21st and he was honest with me and said that October the first would be the earliest he could begin. Ok lets go with it I said !!!!!! On the 30th of September the supplies were delivered to my home and on October the first the work began. His workforce were here every day until the final inspection and it took the exact number of days estimated to accomplish the completion of the project. The workers were professional and when I had a question about the construction Tim always had an answer for me. The supplies that were used were only the best with no cutting of corners to not comply with the estimate that was given. The doors that were installed were of the best quality and nothing cheap was used for completion. It was the ONLY experience that I have had with any construction people that brought such a positive outcome.

We met with Jim Randall first on June 20 when he came to our home to discuss a kitchen remodeling project. He was about fifteen minutes late but called to alert us. He spent about two hours with us discussing our project. He made another appointment at the Kiefer Randall office for June 30. He prepared what seemed to us an excellent plan for our remodeling which solved the problems that we had pointed out to him. He went over the plan with us in detail. After thinking about it, we decided not to have a remodeling done right now as we are likely to be selling our home in the near future and just were not sure that we could justify putting that much money into it. When I called to explain to Jim what we had decided, he was very cordial and told us that if we decided to do a less extensive remodeling, they would like to be considered. He displayed the highest level of professionalism in every way in his dealings with us and we will certainly consider this company should we decide to do a remodeling of our kitchen.

They were very nice and did a very nice job. I was very comfortable with the person who came over. I was willing to work with them but I just didn't want to spend the amount of money that they quoted.

Overall, the job Kiefer-Randall Construction performed was excellent.

After Jim Randall, my husband and I discussed everything that we needed done, the work began almost immediately. Shawn arrived early and began working on our roof. Knowing the problem we had with leaking when it rained Shawn worked through terrible windy conditions to get enough of the roof done before the rain storm. How nice to cook in my kitchen that day without getting wet. Shawn arrived again early the next day to finish the roof for us. What a great job. Ryan arrived to remove the kitchen ceiling and plug the hole the skylight left. He also got the electricity working in the kitchen that had stopped working due to corrosion. Once the ceiling had been completed Ryan textured the ceiling. He then installed our new fluorescent lights. He came on the last day to make sure everything was to our satisfaction. Everything this company did was professional and detail orientated. The work was done precisely to what we wanted. Awesome job. I will recommend this company to everyone needing any kind of work done.

The owners participated in some of the work, and supervised the rest. Contact with me was on-going, to see if I was happy with the progress and how things looked. I have an old house, with uneven floors, walls that weren't plumb, and numerous other quirks. The end result after K-R was done was very professional, and the workers cared about the quality of the job they did. They took pride in their work, and took the time to do it well. Customer satisfaction is of primary importance to the owners and to their employees. I felt comfortable leaving the workers in my house while I went to my own job--it means a lot to me that I could trust them. The overall word that comes to mind when considering Kiefer-Randall is integrity.

From the start to the finish, Jim & Tim (and Ben and the rest of the staff) were VERY quick to respond to any issues/changes with nothing but a smile! I had specific ideas that they were willing to accomodate and expanded with their professional computer-designed prototypes before a single nail was removed. As the kitchen progressed, if there were any issues that came up, they were quick to call for permission or new twists to the project. The kitchen turned out GORGEOUS and they thought of every little detail regarding ways to even improve our original ideas.