Kiefer-Randall Construction & Remodeling LLC

We hired Kiefer Randall (KR) to do a remodel in our basement, which we were told by owner Tim Kiefer would take 3 weeks. The estimate was high, but we went with it, on the promise of high quality work and high standards and hoping that by hiring out, we would gain freedom from worry and hassle on this project. We paid KR over 90% of a project that cost as much as (or more than) a full kitchen remodel. Tim Kiefer was in our home nearly daily supervising this project, yet the work that was completed was sub-par and we are now in the position to do the work ourselves and/or to hire contractors to fix and finish the work. He told us, before and when signing the contract that we would get daily updates from him or his team, yet we had to continually reach out to him to get updates or to bring up concerns. We were seriously disappointed in this company for the following reasons: The work that they did was not completed to a professional standard. Examples: Excessive and noted pockmarks in drywall on finished, painted walls. Walls that have visible tape marks and cracks. Walls that were literally painted without using lighting. Both glossy and matte paint were used on trim work. No attention to dust/dirt remediation until we insisted about 9 weeks into the project and even then it was minimal. Tim dropped the ball on several items that required coordination for the project (that’s why we were paying the high price), then blamed us for the issues. At 14 weeks we summarized in an email the issues we had raised with him (and added a few additional concerns). He responded with the following: “I no longer feel that our professional relationship should continue due to a breakdown in good faith and trust, and that we should part ways now before the relationship deteriorates further.” He attached a final bill with this message (for the last 10%), for unfinished work! Since KR left about 3 months ago, the bathroom in the project area flooded and we had to tear up the brand new flooring. We discovered that KR, instead of getting the correct parts to fit our toilet, used caulk to try to make it fit, resulting in a slow leak that built up over time! We reached out to KR informing them about this issue, and they didn’t respond at all. Not worth the money or the hassle!

It was a positive experience. We’re very pleased with our new bathroom. They were professional, neat, & punctual. We had a time constraint & they completed the work on schedule.

I received a phone call back within hours of my call. Although they cannot take on any new work because of Covid 19 until after the first of the year, I can only say they made a wonderful impression on me-- consistent with the high marks I found for them on Angies List. Most of the calls I have made to contractors have not been returned. This is a nice company. I will call in January. Thank you

Our experience started with Tim Kiefer one of the owners of Kiefer-Randall coming to our home to give a estimate, he provided proof of insurance for his company and his employees no sub contractors were utilized. He also provided references. Tim spent a large amount of time with us, looking at what needed to be done, he also took time to look at our home and our style. Once the plan was completed he dealt with the insurance adjuster and suppliers. This took so much pressure off of us. Tim supplied us with a physical address for his company, as well as his phone numbers in the event that we needed him day or night. My husband has been involved in the construction business for over forty years he is the one who originally built our home. I have been involved with construction for over thirty years, We have never witnessed a owner of a large company supply customers with home phone numbers . The team arrived on the first day, after that we really only needed one installer. The slate tile flooring and marble tiles for the walls are perfection. The shower unit ( all glass) and the vanity looks and works wonderfully. I would recommend Kiefer-Randall for any project. We will be remodeling our kitchen soon, this is the only company that we will utilize. They may be a little more expensive than the guy in a pickup truck, but their quality and guarantee is worth it. If you would like pictures, we would be happy to provide them.

I've used them several times before on small jobs. This was a fairly complex and fairly high-priced job using unusual siding (Cellular PVC), an unusual structure and custom windows and doors. Also subcontracted roof work. The job manager was very responsive and willing to answer all my questions as well as address my concerns. I expanded the scope of work slightly, they ran into unforeseen problems on certain issued (solved them) and they handled it without issue and in a timely manner. The work crew was professional and courteous, also fielding my questions and passing along concerns. If you're reasonable, they are top notch and you WILL get your problems solved. Expect to pay a bit more for them but again, I consider it worthwhile given their reputability and what I see as a guarantee of (reasonable) satisfaction. My recommendation, hire them, be reasonable and don't penny-pinch. They charge more for a reason.

Excellent customer service. Prompt responsiveness. Highly professional. Work was completed to my satisfaction and problems along the way were addressed professionally. I have no problem hiring them again.

The repair was actually completed before I got the contract in the mail! The work crew noticed a loose board on a 3rd floor window and repaired THAT ‘just because.’ Cleanup was thorough and we are snug and dry.

Wrong size windows in contract. Request in writing to correct windows ignored. Wrong size windows installed.

It worked out great and they are wonderful. They were great to work with from beginning to end and the foreman was here almost every day and they are very professional.

It went great!! They were in contact with me every day- filling me in on the progress from the day and their plans for the next day. Their work is second to none! Of the highest quality and top notch.

I still have to get back to them for a an itemized quote. They were very responsive and came out in 2 or 3 days.

Kiefer-Randal provided a very thorough quote for finishing the basement. They were punctual and the only contractor that provided a date for when they would be sending the quote. They were very thorough taking measurements and provided valuable feedback and recommendations regarding the design. The excellent professionalism continued after the quote was submitted as they provided additional ideas on what could be done to reduce the the price of finishing the basement and what they would and would not recommend in regards to the design. Overall, it was a pleasure working with them but ultimately we decided not to finish the basement. We will however use Kiefer-Randall for any future contracting needs.

They did an awesome job!!! We decided to take down the sunroom and rebuild a new deck as well as a deck in place of the sunroom. They did an excellent job of both as well as put in a new sliding door . We will definitely use them again

Very happy with the work done, very professional and answered all questions we had-big and small! They were available every step of the way!

We had a positive experience start to finish. The renovations were completed in a timely manner and we were very pleased with the results. Everyone involved in the work was very friendly and professional. They did a good job at communicating during the quoting effort, orientation prior to starting the work, and throughout the renovation period.

I do not believe that this job could have run any smoother! From my first contact with the company, which happened to be with one of the owners (Tim Kiefer) to the project beginning on September 20th, and finishing up on November 8th, it was smooth sailing. When Tim first came, he arrived a bit early and spent over an hour with me talking about the kitchen project. He let me know that there was no question about the remodel project too small to ask. He also told me that if I selected his company, he would be available to answer any questions or concerns I had at any time. Yes, there would be a production manager in place, but Tim let me know that he could be contacted as well. The main crew of two were extremely well-qualified. They were top-notch craftsman who really knew their profession. They always arrived early in the day and productively worked until the end of their day. Also, they cleaned up their work space before leaving each day, and that was appreciated! The production manager (Cody) was also impressive! He contacted me almost daily to review the work that was completed, tell me what was coming next, and ask if I had any questions. He also checked in with the guys about the progress they were making. I am very pleased with the outcome of this project, and with the whole process of working with this company. When you are having a lot of work done like we were, and spending a good portion of your hard-earned money, it is gratifying to connect with a company of professionals. Everyone that I came in contact with from Kiefer-Randall was friendly, highly-skilled, knowledgeable, and approachable. I would not hesitate to use this company in the future, and as a matter-of-fact, I have requested an estimate for work in the family room and hallway. I would also not hesitate to recommend this company to anyone who asked, and know that I will be singing the praises of this company to one and all---even if I am not asked.

Quite well. The only issue is that the gutters still need to be completed (9/18). The supply company shipped the wrong gutter caps and I still have white end caps on my brown gutters :(

I contacted Kiefer-Randall for this project and unlike pretty much every other contractor I have dealt with in the past, they were prompt, responded to phone calls and always on time. The work they performed was nothing short of perfect. Very precise, skilled contractor and reasonably priced. I will recommend without hesitation and use for any future projects.

The consult never even occurred. I called on 8/2/16 and spoke to Tim Keifer. He scheduled an appointment to come out to my home on 8/4/16 between 9am-11am to see the bathroom for an estimate. I took off from work that morning. At 9:04 am I received a call from Tim, stating he was 'too busy' to complete the estimate. The worst part was he pretended that I could not hear him on my cell. I could hear him perfectly, crystal clear. He called back again twice and kept saying 'can you hear me...can you hear me?' I told him I could hear him fine. He sighed in tot he phone and said to someone 'she can't hear me' It is now 8/9/16 and he never returned the call. It must be great that he has so much business he can pick and chose and not call a potential customer back. Why bother to set up an estimate? Thank you for wasting my 1/2 day off. I called today 8/9/16 with no return call. I am not surprised and I am not interested in contracting with anyone that cannot properly communicate.

All went well, very responsive, very happy with the work! Thank you!!

We had a wind storm tear the siding 1/2 off the garage on Saturday night. I called their field manager on Sunday. He was there on Monday. The job (replacing the siding,) was done by Wednesday. You cant ask for better customer service than that!

They did a great job. The arrived on site every day they worked on time and ready to go. Within a week my entire basement was stripped down to studs. They rebuilt my basement including a full bathroom and laundry as well as the main entertainment area. They worked with me through the entirety of the project to work through details and questions that arose on a day-to-day basis. New floors, new drywall, custom walls for my entertainment center, new drop-tile ceiling, new lighting, new plumbing including the installation of all new bathroom appliances. Great job all around.

WOW!!!! Bob and Chuck from Kiefer and Randall were the best two guys I have had working on my home. I contacted Kiefer and Randall around the second week of February, 2016 to get an estimate to repair a ceiling in my study, due to a roof leak. Jim Randall was right on time, he went back to his business, emailed me a couple of days later with an estimate. I said ok and the work began the last week of February. Every meeting, and every day, everybody was on time to the minute. Bob and Chuck who performed the work were absolutely outstanding. Though I had covered the items in the study with plastic, they added a little more. In the kitchen everything was covered by them. They worked like two PROs, way beyond professional. They were quiet, attentive to the job, courteous, neat, orderly, and took their time. They kept me informed of everything they were doing and usually ended each day with a general recap. I emphasize the quality of work a bit based on the fact that I was not able to empty the study. This was discussed with Jim and he was ok with the situation. There was just too much stuff and literally no place to go with it. With those constraints that Bob and Chuck had to deal with they were masterful. No complaints or issues. They were like a well oiled machine. Just doing precise and excellent work. They cleaned up everything every day before they left. The two ceiling are perfect, just awesome. Just a masterful job. It is all most impossible to describe the great people at Kiefer and Randall. Jim, Cody, Bob and Chuck were a pleasure to work with. Actually, the study was the only ceiling to be replaced, but since the work was so good, I added the cabinets doors and kitchen ceiling. I do have another project, but I will have to wait to save up a bit. The icing on the cake, was I had begun some work repairing the window in the study. I had come home from food shopping and they had left for the day. I was sitting in the living room and thinking I might work on that window a little. I walked upstairs to the study, all the plastic was gone. Everything was cleaned up and they had placed all my tools, neatly on a piece of plastic, knowing I would need some floor covering to do my work. I stopped at that moment to write this review. I have used Angies List for several projects and I have been very satisfied with the businesses that are listed on the list. Kiefer and Randall were simply the best. I began using Angies List after an absolute total disaster with Home Depot doing a roofing job for me. To wrap this up, there were no problems, no issues once so ever. Kiefer and Randall and their crew were just a pleasure to have in my home working. I hope that they can assist me sometime in the future.

This is our second major remodeling project with Kiefer-Randall. Obviously, we were happy with the company the first time (see our Kiefer-Randall review on Angie?s List, dated October 17, 2013). We are just as delighted this time. They started the project on time; they performed the work just as we had agreed; they were done about when they thought they would be; and we are happy with the results. We would definitely hire Kiefer-Randall again and we would gladly recommend the company to others. What we like about Kiefer-Randall is how simple it all is: We just pay them the agreed-upon price and they show up every day and do exactly what they promised. No excuses; no hassles. That's worth something in the marketplace and it places Kiefer-Randall a step above many of their competitors.

It went very well. They were very courteous and professional. They were one of the few companies who returned my initial phone call for an estimate. They responded to all my questions promptly. They made an initial visit to the home and worked with us to make sure they understood what we wanted. They quickly sent us an estimate and we felt the price was reasonable. If they said they were going to turn up at 8, they were here promptly at 8. The day of the installation they made sure we inspected the finished work and it was to our satisfaction. My husband asked them to change something they had installed to handle rain runoff, and they made sure he was happy with it before they left. Overall we were very pleased with their work and their professional approach to our project. Very nice group of people. I would highly recommend them. I would definitely use them again for home improvement projects.