Kiefer-Randall Construction & Remodeling LLC

One of the co-owners, Jim Randall, did a marvelous job with the computer layout of the remodeling of the kitchen, which was the first project. Although they had a labor issue which delayed the initial start of the work, they were excellent at keeping me informed as to the new start-up date. The on-site team was excellent at answering my questions, advising me when I was thinking of future changes, and cleaning up at the end of each day. I would love to clone Joe so I could have a handyman around for all projects I come up with...this guy can do everything!! I was so pleased with the kitchen results that I added two more projects: finishing the basement, which was bare concrete, and adding a concrete driveway and extending the roof to include an attached carport. The basement now includes insulation, paneling, and a drop ceiling and the work resulted in a family room, laundry area, and lots of storage space. Joe did a fantastic job with hanging garment bags. The carport is a dream...it blends in so well with the original structure it appears to have been there always. I've already had several compliments on it from neighbors and family. I am so pleased with the results!! I would definitely recommend the K-R team!

Contract was finally ironed out and signed in August and work began in November. I custom designed the porch posts to be used and was told there would be 7 posts and only 6 posts were used. These posts were not cheap, 390 dollars each. I primed and painted the posts only to have them tossed around and now they will have to be sanded and redone in many places. One spot can not be repaired because the posts are round and there is now a flat spot on the turning. Anyway, the job went fairly smooth. I must say I have never used a contractor so I have nothing to compare this experience to

The whole process was great. He was very timely and efficient. His quote was just a little higher than the other ones that I got. I'm going with somebody else. He seemed very professional and he had everything. He was very creative. He was able to think outside the box on the problem which was nice to see.

It went good. Everything went good when they were doing the work here in the house.

Contractors crew was one (1) person. Workmanship was excelleny. Materials was low end. Issue on shower door verses curtain resolved at my additional expense. Contractor showed little/no interest in any negotiation regarding issuue, A full sized shower stall was installed but supporting accessories provided were bare bones.

They were very good and we were pleased. They made a room from some extra space that we have. We were satisfied and they did a good job. I had recommended them to other people already.

It went well. They came when they said and completed the project when they planned. They were there promptly and worked hard. The workmen were pleasant and easy to work with. They were responsive to my requests. On their own time they reinforced a flight of stairs. Their work is of excellent quality.

At the initial contract signing, with Tim Kiefer, I was given a time frame when they would be able to begin the front porch rebuild. They were right on schedule and I was contacted approximately a week before and given an update when to expect the work to begin. On day one, Cody, Tony and Matt arrived discussed with me what would be taking place and the demolition began. They cleaned up each day making sure no debris(nails etc) were left behind and they would update me each day as to their progress. Despite cold weather and a couple surprises (one where they had to get a jackhammer and remove some concrete from the original construction) they were on site each day, on time and would work right along. If I had any questions or concerns they were right there to explain fully to my satisfaction each process. The men are polite, courteous and very professional; their craftsmanship is beautiful. I am extremely pleased with my new porch and have received positive remarks from neighbors, family and friends. I will definitely go to them with future projects.

The entire project went smoothly from the initial contract to the completion of the job. All the Kiefer Randall personnel were honest, courteous and professional. The salesman was prompt in giving me an estimate. The actual sale was low pressure - more of a conversation than a sales talk. The written contract was very detailed and clear, so I knew exactly what would be done and when payments came due. The project manager and the site foreman both kept the lines of communication open all through the project. I always knew what was going to happen next and when I had any questions they were answered thoroughly. Once the job started, the crew was there every day until the job was completely finished. They cleaned up the job site at the end of every work day. As an added note, Kiefer Randall's workers are completely insured. That's an important issue when homeowners have workmen on their property. I am very happy with Kiefer Randall's excellent work and would use their services again.

We selected Kiefer-Randall to remodel our kitchen and bathroom because they had an excellent rating on Angie's List. Another important factor for us was that Kiefer-Randall is a somewhat larger company and we felt that they could do the job faster than a smaller organization. With a larger company, the work can proceed at your home, while elsewhere, company personnel are cutting orders, picking up and delivering materials, and generally taking care of all the tasks that keep the project moving but which, in a smaller company, can eat away at the time available for the actual work. Once our project began, it continued on with Kiefer-Randall staff on our property every work day. That Kiefer-Randall is a larger company turned out to be critical, at one point, when serious and extensive structural damage was discovered under the floor and the walls of the bathroom. City inspectors became involved, requiring an architect and a putting together of many heads to come up with a solution. Kiefer-Randall performed this task well and saved us many thousands of dollars in the process. In this regard, we were continually pleased to find that the Kiefer-Randall workmen were comfortable with the challenges that our 100-year old house presents to a contractor. We saw mention in another Kiefer-Randall review (here on Angie's List) of "Joe" and how pleased they were with his work. We also had the pleasure of having Joe do most of the remodeling for us. He is a gentleman who is also a hard worker, one who knows his business and is very careful with the details. There are many fine touches that he provided on this job; and his tile work is just beautiful. Given the quality of this company, we are certain that all Kiefer-Randall employees are equally competent; we just happened to have Joe and he was a pleasure to have on our property. We saw some reviews on Angie's List that gave Kiefer-Randall a "B" rating on price. We didn't find that to be true. While Kiefer-Randall was not the low bidder on our project, we already have plenty of horror stories from contractors who sold us their services based on price. We did not want to go through that again. We wanted this project to be done well, in a timely manner, and without hassles. We consider what we paid to Kiefer-Randall to be a fair price and money well spent. They listened to everything we said and then made sure we got what we asked for. As for concerns that arose during the project, all were addressed immediately and to our complete satisfaction. Kiefer-Randall is a solid "A" company. We would not have wanted to pay for less.

They showed me what I wanted. They tidied up and cleaned up the mess that they made. I chose them over other companies because of the Angie's List ratings. I was happy with the service, and everything looks just exactly as I wanted it.

I had only one contact with a representative for this provider. I was generally favorably impressed with everything except the price. The quote was higher than several others I had obtained and, therefore, I did not use this organization.

Every thing went smoothly. There was an issue with the ceiling tile glue not holding, but Jim was prompt in addressing the issue and fixing the problem (which really was no one's 'fault'). The skylight is not leaking and all the work was done professionally and courteously. The company was on the high end of the estimates we received, but then you tend to get what you pay for: It was definitely worth it to have it done properly. Additionally, the company stands by their work and fixes all issues if any arise. We would use them again and recommend the company to others. I 'liked' the company on Facebook, which is not something I normally do for ANY company, but; they are a local and independent small business who do quality work. Moreover, Jim takes the time to develop a relationship with his customers: Something unheard of in the world of mega-corporations and box-store chains.

Contractor appeared to be knowledgeable about the work necessary for the repair but the $1800 price tag was too steep. I worked in my father's electrical contracting business as a young man and I also know about the work that was necessary. I was interested in hiring a contractor because I had other more pressing remodeling work to do inside the house. If the contractor had offered a price I could swallow and if he proved to do quality work, I would have considered him for larger projects on the home remodel. I travel a great deal for my employer and I'm 51 years old. I can do the work myself but would rather hire a young buck to do it. In the end, I spent two and a half days digging the post holes, pouring the footers and replacing the rotted support posts. So it worked out to be 20 man-hours and about $300 in materials. I'm guessing the contractor could have done the job in less time and more efficiently. I don't believe the contractor wanted to be bothered with a small job. It might have been tough for him to turn a profit on this job and he didn't seem to be hurting for work. I can't give him a poor rating but I was disappointed that we were so far apart on expectations. I was looking to spend $1,000.

They're very friendly, easy to work with, very timely and punctual in getting back to us. We have a really limited budget and they were still willing to meet with us and go through everything to work it out and do everything what needed to be done. They did some works for my parents, and their quality was excellent.

The job went extremely well and I'm very impressed. They graciously added me to their already booked schedule sensing my fear that I had waited too long to have the steps taken care of. Cody was the contact man on the job and kept me informed of the start date and any other details and Tony was at my property first thing in the morning to get things done. They ran in to some difficulty when it was found that one side of the porch was lower but they quickly adapted and got everything level. The process only took one day from start to finish including cleanup and removal of the old steps. Everyone was so personable and kind; I would definitely like to have them return to do further work on my property.

Their work was excellent - very professional. They pointed out where all the problems were - I agreed with their findings - would certainly hire them again for any future work I may need done.

I can't say enough about this company and the terrific people they employ. I'm am so satisfied, that I am actually writing this "review" BEFORE they are finished with the project. They are punctual, polite, and really do care about doing the job to exceed the customer's satisfaction. I heartily endorse this company!

We have a multi-story older home situated on a somewhat steep street. On the lower rear corner of the house, the foundation is largely exposed but faced with stucco. A problem downspout at the lower rear corner resulted in water/freeze damage to the stucco and erosion to some of the old foundation blocks. We contacted Kiefer-Randall in the fall of 2012 and arranged a contract that would extend work through the end of June, 2013, since winter was rapidly approaching. Jim Randall was timely in responding to our call for help and throughout the process. He arranged to have the troublesome downspout replaced and had the damaged corner covered and protected during the winter months. In the spring we negotiated a change order to our contract, based on the workman's discovery that additional work would be necessary to repair the eroded foundation. The work was done in a timely manner before our contract due date and the quality of the work was excellent. Their unhesitating and prompt communication throughout the process was a tremendous plus.

Mr. Randall came out on time and discussed the projects I was looking for estimates. He was polite, knowledgeable, and professional. He assessed the jobs and said a written estimate would be ready in seven to ten days.

We chose Kiefer-Randall Construction & Remodeling LLC to do the work because he was very pleasant and very willing to work with us.

Everything was properly done so I don't have any problems.

The house was purchased knowing that two of the basement walls were in need of serious repair/replacement as they were taking in water and buckling in several places. We consulted with several contractors for suggestions and estimates of what needed to be done. Originally Kiefer-Randall suggested that we install new braces along the walls which might have allowed for realignment of the wall along with the installation of a drainage system at the bottom of the exterior wall that would exit to daylight and direct the water towards a nearby storm drain. After they brought in a concrete/masonry specialist, we were informed that one of the walls would need to be replaced and could not simply be braced. We decided to have both walls replaced as we suspected the same damage also extended to the second wall. The sub-contractor that was to do the excavation and concrete work indicated that they would also integrate a swale into the yard to help with the drainage. We agreed to the plan and made our first payment since it seemed sound and work was originally supposed to start around August of 2011. It was expected to be completed in approximately 6-8 weeks. The start got delayed because there was local flooding and the company asked if our project could be postponed so that work could be done for others who suffered serious damage due to the flood. We could not see fault in delaying the start to allow help to others less fortunate and so the project was moved to start early Spring of 2012 without a definite start date. We were eventually notified around March that work could be started. The first person to come out was someone to break apart a concrete slab with a jackhammer which was completed within one day. Next, the crew showed up that was to complete the support framing that would hold up the house while the old walls were removed. It was estimated that the work would be done within a day which was a Friday, however it did not get finished and was left over the weekend to be completed the following Monday. After this was completed, we were told that the excavation could begin and paid our second installment. Although the supports were in place, the excavation did not start until the end of that same week. Once the excavation was started, it took 2-3 days for the full trench to be dug around the walls and another 2 days for the old block walls to be removed. It was during this time that we were told it would be best if we did not stay at the house until the walls were completed. For the duration of this time, my wife and I along with our two kids stayed with her parents until we could be approved to return. Given the length of time that it had taken so far, we were expecting it to take approximately another 4-6 weeks before we could return. This would not turn out to be the case as we were not able to return until about mid to late June due to delays. Most of the work delays were weather related which I understand can impact concrete and masonry work. The majority of the delays started after the walls had been poured and we made our third installment payment which left us with only 10% left to pay on the contract. Periodically I would call to get progress updates but would not have my calls returned. My questions would generally only get answered once I placed a follow up call. All of the excavation and masonry/concrete work was sub contracted out and is part of why I believe there were delays in both work and communication. We had been informed that the remaining block that was to span the gap between the poured wall and the house could not be placed until the weather was warm enough. This would have been an acceptable reason except that once the outside temperature did warm up to the 50's-60's, there was no indication made as to when work would be resumed until about a week later. It was about this time that we also were informed that the drainage pipe was not be sloped in the direction as originally indicated but towards the neighboring property on the opposite side of the house. Eventually I was told this had to be since the slab the pipe was placed on is sloped in that direction. When I requested that the pipe be extended out towards the street in the same way it would had it sloped in the opposite direction, I was told this could not be done due to a buried gas line marked out next to the house. The options I was given were to allow the drain pipe to terminate to daylight directed towards the neighboring property, leave the pipe terminating and buried next to the basement wall, or to have the pipe extend away from the basement into a dry well next to the property line. The dry well seemed to be the only reasonable option. Since neither option was as originally promised and would only consider the dry well, the company agreed to provide a warranty assuming liability if the dry well failed. After weeks of waiting for the block to be installed, the house to be lowered back onto the foundation and the yard to be back filled to rough grade, we were able to move back into our home and were requested to make the final payment on the contract. After the yard had been back filled, the dirt was at a higher level than before. Not only was it higher but in one corner it came up over the siding of the house and up to the sill plate in other spots. It took some time to get the response that this was because they needed to grade the yard away from the house. It was also later that we were informed that a swale could not be worked into the yard because of tree roots for trees that have been on the property since the time we were told a swale would be created. Eventually I was able to get the sub contractor back out to regrade the yard so that it was not so high against the side of the house. This was done early to mid July. The primary issues that we had during this whole process were the length of time it took to get responses from the company about when work would be resumed and that some aspects were not completed as originally indicated. Much of the time I felt that I was responsible for making sure the work was getting done and that if I had not been calling, the project would have been forgotten. Other issues are with details like the lack of spray foam in the exterior cracks where the house was shimmed to the foundation and the lack of a missing swale that was promised. I would have been fine without the swale had we not been told originally that it would and could be done. The quality of the walls is good as we have not had any water in the basement since they completed the work. There is a minor vertical crack down the center which was indicated to be caused from the drying process, but no water has come through. The company had apologized for the delays and for the missing swale which is appreciated. They also came out promptly to inspect the wall when we informed them about the crack that had formed. Most of the dissatisfaction came as a result from the sub contractor. However, because it was someone that the company selected to do work on their behalf, I do hold Kiefer-Randall responsible. Things would have gone better had Kiefer-Randall held the sub contractor to the same standards of service, communication and professionalism that they hold to themselves.

Originally I needed to replace walls surrounding tub area. Also wanted to replace flooring. Met with Jim and we discussed options for a surround and new floor. Having a budget in mind, Jim worked with me and I was also able to replace the vanity with a new pedestal sink and have wainscoting installed on the bathroom walls. Unfortunately when the work was to begin, I was called out of town for a family emergency. Having contacted Jim he assured me the work would still be able to continue. Greg, Jim's contract manager, updated me on the progress while I was away. Having returned, I found everything to be in order in my home. Joe, the contractor who did all the work, was wonderful. Having only one bathroom in my home, he made sure I was able to use the facilities in the evening when I did return home. This involved having to remove and put back the toilet several times. His craftsmanship was excellent. There was an area above the pedestal sink where I requested a shelf and he built one that is perfect! He was very neat and you could tell he takes great pride in his workmanship. It took me awhile to save up for this bathroom remodel and I am very satisfied with the results. I would recommend Kiefer-Randall and will certainly contact them in the future for any remodeling needs.

The estimate exercise went well and professional.