William C Rott & Son Inc

Good; no concerns.

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They were very knowledgable, got on the roof and examined what needed to be done, and the proposal was very specific. They brought letters of reference and pictures from previous jobs, and actual material that might be used on the roof for us to see. They showed us the license proving they were bonded and insured. They also said they were able to get the job done in the next week.

The crews were terrific.....................Rott and Sons have been in the Tonawandas for 100 years - They have a family legacy of honesty and hard work that holds true today!! Good job everybody!!! Thank you Barb

As previous posters mentioned, gentlemen arrived and took measurements for my roof. I am a single lady and don't know much about roofing so he explained in depth what would be taking place to replace my roof. During the pitch (which lasted 2+ hours), the salesmen phoned his daughter and bad-mouthed other contractors. I felt as though he were trying to scare me into going with this company. Needless to say, he finally provided me a $20,000+ quote to tear off my old roof and put on a new one. My house is 1200 sq. ft. and this estimate was almost twice what my other estimates had been. It was easy to set up the appointment for the estimate, but I was not left with a copy to review. Rather I had to take a photograph of the document that was drawn up for my records. Overall, I decided not to go with this company.

I think that they were way overpriced. The gentleman came after two hours to price what he wanted to sell me and it was very aggravating. The salesman came out to give me the quote and he gave me a quote of about $13000 to replace an A Line roof on a small house. I felt that it was a bit high and that wasn't the issue but he just wouldn't stop talking and kept it up continually for two hours to tell me about his product. I do want to know about the materials but you should not take up my precious time on that and that is why I was a little bit aggravated. I talked to another person who dealt with them and thought the same way. It was just a little bit too much. They came out and made sure that they got my attention.

I contacted this company for a roof replacement after contacting several other companies that failed to show for estimates. I was anxious to get my roof replaced because it was leaking, and to the company's credit they sent someone over to do the estimate the day after I called. The sales pitch was very high pressure. They quoted a price of over $17,000 at first, and then lowered the price because of "discounts" that would only apply if I signed the contract that day. When I said it was too expensive the price was lowered to the 3rd different price offered and I was told that I had to sign it right at that moment to get that price. Reluctantly I signed the contract, knowing it was still too expensive at close to $15,000, but I wanted to get the roof done. I arranged for other companies to provide estimates and fortunately used a New York state law to cancel my contract after getting two more estimates for $5000 less. I went with another company who did a full roof replacement, including all new plywood (which was not included in the $17,000 estimate), for $10,400 who did an excellent job. This company is overpriced and uses high pressure tactics to get people to lock into a contract. They don't offer written estimates, which I found odd. A good deal is a good deal and will be available for more than a "take it or leave it" moment. I would avoid using any type of business that operates like this and will not be using this company for future services.

The salesman, Jerry Rott, was wonderful and I strongly identified with the way they approached their work in regards to trustworthiness, confidence, and quality. He was knowledgeable in the subject area which was probably due to the fact he worked for the company in labor prior to sales. This really helped quite a lot. Though this contractor's quote was nearly double of those given by others I really wanted things to be done right as I consider myself a perfectionist. I was convinced the method by which the work would be performed was both superior, justifying the higher amount of labor and cost. We signed the contract on 9/7/2010 which explicitly stated work would be completed within 30 days however unfortunately things went a little down from there. We did not receive the follow-up calls that were promised. Despite several calls to the business to try to get things moving, it took an entire month to even receive a call to finally schedule a date on which work would be completed for the roof. Later we would discover it was due to a tragic death in the family (it was even on the news) which is fully understandable. All would have been forgiven had the lack of punctuality stopped there but unfortunately it didn't. The work on the roof was completed in late October but the front door, again despite numerous calls and promises, wasn't completed until late November when it was already snowing and bristling cold. The quality of the work was excellent, I felt they stood behind their work and went the extra mile esp since they fell flat on their face in trying to get this worked completed in a timely fashion. It is only that reason I'd ever consider them again in the future. It was very unfortunate and frustrating that the communication and service left so much to be desired. If it was possible to give them a B- or a C+ I would, as neither a B nor a C really fit the bill. So I decided to side with the better of the two out of respect for their commitment to quality work. I've only contracted with this business once so I could have simply been one of those unlucky few that fell between the cracks. Afterall, mistakes do happen, nobody is perfect and we can't expect miracles. I just wish I didn’t have to feel like such a nag, but it seemed like it was the only way to ensure the job was actually ever done. Maybe had they actually been upfront about any delays I might have felt differently.

They were professional all the way..from getting the estimate to having the work done. They have teams with specialities...and a coordinator for the job. I found some nails in the grass and driveway when they were done....that's the worst I can say. Overall I was completely satisfied...the salesman gave me a lot of information about the project and the product and services they offered. I knew nothing when I started out but he answered all my questions and I felt confident once I chose them.

one of the owners came out and wanted us to sign a contract right then and there, even though he didn't give us an exact price. We said we wanted to wait until he gave us a contract with the exact price so he left and never called us back. We tried twice to get in touch with him and couldn't so we went with 5-Star who did a great job.

called for estimate - one of the Rott family came out and was very pushy, cutting down other contractors. He wanted us to hire him on the spot. When we told him we wanted to get a few estimates he said he would send us a quote. When we hadn't rec'd it a few weeks later, we called and again they said they would send a quote, but never did. Glad we didn't go with them!

Original estimate approximately $3200. Substantial additional work ($1800) required after old roof was partly removed. The extra work included larger ice shield, removal of gutters, and reinstalling facia. I believe this additional work should have been readily identified and included in original bid.

They were able to find what the problem was and explained what it was so that I could fully understand. They did a great job fixing the issue and the made sure they used their time wisely.

Overall, they did a good job. The clean up from the removal of the old roof was very good and they were careful of my yard. There are some places where the nails are visible, which I was not expecting and they had promised to clean out the gutters and down spouts, which they did not do. They have been in business for about 100 years and their prices are very fair. I am, as I said, pleased with the overall results.

This is absolutely a company I would highly recommend to others. They really did a very nice job for me. We have a split level house too so we did not give them an overly easy job. I think we got a fair price though and they did a very good job replacing damaged things on our roof from weather in this area. I was pretty impressed with them overall.

Hired another company to do this job.

We were contacted once by the company on 5/31 saying they would do the job the next day. We told them fine but they wouldn't get paid until after 6/15, to which we were told fine we will wait. Never heard from then again so we started calling weekly around the 7/17. Every week we were told next Mon or Tues. No one would show up so we would call again, told Thurs or Fri. Again no would show up. On 8/3 we were told Monday for sure. When no one showed up we called again and was told they were a day behind it would be Tues for sure. 8/8 we called at 8:30 am and were told someone was on their way. No shows. I called again and was told tomorrow for sure. I kept asking if we got anything off for them not keeping their end of the contract- nothing! When job was finally over, we had a 2" gash in our siding, gutters not put up properly, and our custom-made screen doors were dented, screens torn, and track cracked. Still waiting to hear what, if anything, they will do about all the damage!

I paid William C Rott a down payment, but they never came out to do the work. I had an overall bad experience with this company. I wouldn't recommend them to anyone.

I'm very satisfied with their work. We called William C Rott and sons because of the flier we received. They cleaned the gutters and the downspouts. The crew was clean and quick. I would recommend them to anyone.

I heard an advertisement for William C Rott on the radio. I hired them to do my roof and gutters. I was very pleased with their work and I would hire them again.

William C Rott and Son did a good job, and were always on time. I was satisfied with their work, and I would definitely recommend them to friends and family members.

William C Rott and Sons does a good job. They do a lot of different work, so it's not just windows they specialize in. They do a great job no matter what they are hired for. They arrived on time and cleaned up before they left.

I was very pleased with everything. I have no complaints at all. William C Rott and Sons was on time, did fantastic work, acted professionally and cleaned up everything after they were done. In plus, the price I paid exactly matched the estimate they gave me.