William C Rott & Son Inc

Scott was professional. His workmanship was excellent. The products used were of high quality.I would highly recommend Scott and the Wm.C.Rott and Son Co. Pam M

It went extremely well, from the initial contact by phone from the company rep to the salesman's visit to provide an estimate to the work done by two seasoned professionals. I am thrilled with how my new gutters look and work. The salesman also did an estimate on my garage gutters and repairing the flashing on my chimney. He said I could wait until after the winter for that to be done, and on his own time and without charge he nailed in some of the extruding nails. But yesterday I saw that the garage gutters are really pouring out rain in the wrong places, and I called to schedule to have the work done sooner than spring. Tomorrow I will sign the contract and I know they will do the work as soon as it is safe to do it (we have had a lot of snow and rain, and temperatures are in the low-to-mid-30's. But I was so pleased to learn that this company does this work year-round, weather permitting. Is A+ an option for me to give this company?

theguy showed up without a ladder i mean how do you give someone an estimate and you dont even go up and look. and the sales person was not very personable either.

I have been asking around and getting plenty of estimates for my job. I found Rott through an ad on Facebook after a recent wind storm and gave them a call. The man sent for the estimate showed up about 10 minutes early, so bonus points for that. However their estimate was outrageously high. I've had four estimates so far and Rott is $12000 higher than the lowest estimate I got. They are $8000 higher than the second highest estimate I received. I have spoken to several people online and in person and apparently Rott is known for their high prices. To be fair, I've heard they are quality roofers as well. Unfortunately for them, they are not the only quality roofers in town and their price is waaaaay out of my range. The guy never got on my roof to look, he just eyeballed it from my driveway and gave me an estimate. Maybe he could tell from my house his company would be out of my price range?

Last week a tree fell on my roof. I was told by my insurance company to get at least three estimates. When I called Rott, I was told that a written estimate would cost $75.00. The money would be credited toward the job if I chose them to do the work. I feel this company is happy to reach into the pockets of people who are already facing a bad situation. I have checked around and this kind of charge is NOT the standard of the industry. I wanted to stick with a local family-owned business, but I will take my business to people that do not take pleasure in kicking you when you are down. I plan to spread the word to avoid this company.

prompt, showed up when they said they would, stayed to estimate, listened, did what I wanted

We contracted with Rott for a full roof rebuild: removal of old roofing material, re-build of roof decking, extension of the eaves to add fascia venting, replacement of a skylight, and shingling. Rott's services are on the expensive side, but you get what you pay for: the work was very high-quality and done with impressive attention to detail. The work crew was punctual, professional, and hard-working. We were especially happy with the crew boss John, who was very responsive to questions, and made sure we were kept involved in the process. An especially nice touch was the daily cleanup: all debris was removed each evening, and our yard was left in perfect shape. Interior cleanup of the attic at the completion of the job was likewise extremely thorough. Our new roof is solidly built, and really adds to the cosmetic appeal of the house as well. Great job!

I will never EVER use this contractor. If this is the kind of Unprofessional Jerks that he employs. I'm supposed to let people like this in my house in my yard? Around my family? Thanks enough TRASH blows in my yard as it is, I certainly am not going to pay for the privilege. OK I'm done here, NOW off to YELP, and any other place I can leave a review.

It was a good service. They were professional and did a good job. There was nothing that I disliked about them.

It was a good service. They were professional and did a good job. There was nothing that I disliked about them.

Installed all 7 windows in a day. Came back to do the trim and insert the screens a week later because of weather conditions being bad at the time. They did a good job installing the windows and cutting and installing the trim. Cleaned up fairly well but they did leave a good amount of saw dust behind. They also scratched the bedroom doors of the rooms where the windows were installed. I didn't see how it happened but one of the doors had a really big gouge in it. Some of the screen were slightly damaged but nothing major.

It was about $800 because they go by hour and how many men. It took two men at least two hours to do it. I had real bad ice. That's why I wanted it done before something happened. They did a very good job. They cleaned up after themselves, which was great. They were right on time. I thought the price was a little bit high.

We have used William C. Rott and Sons for several years now as our go-to company for certain home needs. This includes a new roof, gutters, insulation in the attic and exterior trim work around our garage and fascia. They have always been extremely professional. By this we mean they do wonderful, thorough work and are very courteous and friendly and answer all your questions. This professionalism carries through from the owner to the office personnel, the sales reps and the technicians who do the actual work at your home. We would not hesitate to use them for future projects and we highly recommend them.

As far as the preparation for the roof cleaning and the roof cleaning, I was extremely pleased. A lot of the houses get these black streaks in the roof and it makes them look really bad. Some people replace the roof and you can actually have it chemically treated. It just kills the mold and makes it look brand new. The roof looks like it is brand new. They did a beautiful job. Price-wise, it is the most expensive quote I received, but what I liked about talking with them is they are a well-established company. It has been in the area for a long time. The other people that I had talked to had only been doing this for like about the last year or two years. A couple of the other companies I had contacted would not provide me a quotation in writing. They wanted to do the job and when I pressed them for the specifics of insurance, they do not have it while Rott and Sons provided me a written quotation and list of terms. So, everybody understood exactly what we were doing here. I had asked for some additional precautions to be made around my yard because they are putting chemical on the roof and there could be over-spray. They took care of it, no questions asked. So, as far as the job was concerned, I was very pleased. They listed on the quotation approximate time frame. They had called me ahead of time to say that because of the weather, they would be a couple of days delayed. I was pleased that there was good communication so I was not left hanging like when the guys are going to show up; that part was very good. Payment at the end of the job was very simple. You can give them a credit card number or write them a check. They also left with me a survey that they did not want me to fill out until 30 days after the job. They wanted to make sure I was fully pleased with the job. Overall from an experience stand point, it was very good. The only thing that was a little bumpy in the beginning was when we first sat down for the quotation. I do not know if it was the person they sent out or not, but he had a really hard time of quoting the job. He actually called the owner. He had to send them pictures using his cellphone of the house and the owner provided the quotation, but on the days said and done on my mind, it gets down to was the home owner happy with the job, and I was extremely happy with the job. I thought the price was high but on the other hand I was not going up there and try to tackle it myself. I was willing to pay more for someone who I felt was dependable.

They did not come for two months and we had to call them a couple of times. As far as the gutter cleaning, we were disappointed. They just did not come and did not let us know when they would come. We had to bug them down and we had finally somebody to come after the snow. The person who cleaned the gutter was not happy about that and we told him that we have been asking for the cleaning service for two months.

When I called, I asked to speak to Steve Rott, since I had been a longstanding customer and he was very familiar with my Tonawanda home. The receptionist said he was the General Manager now and I couldn't speak to him. I asked if they serviced the Lewiston area, and they said yes. I then agreed to have a salesperson come to our Lewiston home to give us an estimate. They sent a gentleman who took 3 hours to make his presentation -- even though I told him I was very familiar with the roofing process and products offered, and that I needed to get to my job; he just droned on with his script. When he finally came up with prices, it was approx $15K for the roof, and approx $8,500 for 10 windows. And he already had the paperwork filled out as if I was going to say yes automatically!! Having had both roof and windows done before, I felt those prices were outrageous. I then called Tuscarora Roofing, which is well-known in the Lewiston area and for $7,500 the roof was done with high quality architectural shingles (we researched the product) with an excellent warranty, and included new gutters and downspouts. Tuscarora was also able to do 10 windows; Alside UltraMaxx high efficiency insulated glass with tilt in windows for easy cleaning (again, we researched the product) for $4,000. I will be rating Tuscarora next but will tell you hear they rate an and quot;Aand quot; in almost every category. I was highly disappointed with the prices quoted by Wm C Rott's representative and wonder how much I overpaid all those years I worked with their company.

Do not waste your time!!!! A few months ago I set up an estimate with William C Rott and son they had to cancel the appointment when I tried to rescheduled they refused to come because my wife wouldn't be there even though I Ttold them my wife was not involved with this project. I was thinking of writing a review but I did not think it would be fair since I never met with them so when I was ready to do the project I did call them and make the appointment for an estimate however the salesmen showed up late and after touching and looking at my old vinyl siding he thought it was aluminum when I told the salesman exactly what I wanted he took measurements worte it all down but I never got a call or the estimate total waste of time should have realized when they want to speak to your wife that mean the want to upsell you and or sell you services do not need or want beware total waste of time. No pride or professionalism with this company!!!

I had heard good things about this company and I like to support local owned small businesses. I need to replace my roof, gutters, some soffit repairs and new soffits, all siding replaced, and replace a french door to the backyard. I have a 3200 SQFT house. I thought this was a nice job for them to look at. The sales person was late. The sales person talked A LOT about what was a good product and what was not a good product. The sales person left and said he would call back and return to measure the house to do an estimate. About two weeks later, I received some literature on siding in the mail. He never returned nor called back. We wanted the door replaced by the end of March. I contacted the company in January about the door. I contacted the company via telephone and e-mail, and the sales person never returned my call. The message I took from their non-response is that they don't need my business.

They were good. They are professional. They were helpful, and there when you call them.

They are a local company and I like to support them. When I called them up, they were out within a matter of a couple of days to look at the job. They did a nice job on the roof. When they completed the roof, they cleaned up after very themselves. There were no shingles or gutter pieces left around. There was one kink in the gutter and they came back and replaced it. When they put on the roof, it was a very hot day and they still did a nice job. When they were finished, you never even knew they were here.

It is safe to say that they made the problem far worse. Sunday, 3 days after his repair, there was a light rain. When we went upstairs that evening- we saw a huge new water spot in the bathroom directly under the new boot he had repaired- the ceiling was mushy and brown. Then we went into our bedroom and there was an even bigger spot in our ceiling where it was mushy and the paint was bubbling. We sent an email Sunday night and my husband spoke with the sales rep on Monday Morning, and she was nice and apologetic. She told him that the Owner Steve Rott would be in contact with him about the issue that day. Once again- we heard nothing. I sent another email, and the next day she said he wanted to come out in person. When we heard nothing Tuesday, he called and informed the company that it was geared to rain on Wednesday, and any damage that was caused by the rain they would be responsible for. Wednesday morning the sales rep, the worker and Steve the owner came to our house and for the first time in this experience went up into the attic with my husband. They agreed that the wood was rotten, and since it was when the worker did his work it destroyed the surrounding wood, worsening the leak. We expressed our disdain since we had been encouraging them to look at the wood all along. The sales man even remarked that usually when they know the wood is that rotten, they don't touch it without a complete replacement because of the damage it can cause. We expressed that we were also upset because had they looked in the first place, we would have had a discussion prior to their work- once again, the leak was not a bad one, we just wanted to take preventative measures. We were also upset that due to their lack of care, this job would now cost us thousands rather than hundreds. The sales rep Wayne was supposed to return later that evening with different options and prices. We decided it would probably be best to replace that 30 x 16 section of our roof since the wood was rotten. Wayne told us later that day he could not come, but gave us some prices over the phone. He said that to replace that 30 x 16 section of our roof... due to our inconvenience... our discounted price would be $5500 dollars, a discount from the $7200 it would normally cost. Absolutely bizzare! We said we wanted to meet with him and go over the options. The last time we had contact with them was Thursday of last week, and we have not heard from him since. We knew that price was way over the line, and we got a quote from another company for the exact same job, same materials, with a 50 year warranty for $3200. We are speculating but feel that they pulled the oldest trick in the book and avoided a smaller problem to create and overcharge for a larger project. I emailed our contact at the company telling them that we decided to go another route due to their unprofessionalism, lack of contact and blatant overcharging for services. We asked for our deposit back and have not heard from them since. If you are smart you will not do any work with this company, at least not before getting multiple quotes.

I did not go with Rott for two reasons; he did not provide me with a written estimate, and his price was close to $400 more than the (very well-reviewed) roofing specialist I decided to go with. When I balked a little at the price, he assured me my job was so very small and they weren't even making a profit on it. That rubbed me the wrong way.Since when is a grand nothing? Both contractors were professional and thorough, but I like a good deal and to feel my business is valued, however small.

WC Rott Co. was one of five companies I selected to give me a total tear-off estimate. On a Thursday, a company rep came out on time, but didn't go up on the roof, and did not provide a dollar estimate or written estimate. The rep told me someone would call the following day to give me more info. No one contacted me until the following Tuesday. That person apologized for late reply. I explained that I made decision the day before to go with Black Rock Roofing.

Rott fixed a leak that we inherited from the previous owner of our (now) 38-year old house. We purchased this house 20 years ago (before the lemon law), and specifically asked the previous owner (actually an assistant superintendent of our local school district) if there were any water problems. He told us there were not. When we went to replace the carpeting in the family room, we first saw a line of carpenter ants, then lifted the carpet to find a one-foot diameter hole in the plywood floor, that went right through to the basement, with carpet tacking around it, still continuing to rot. When we had the first drenching rain after we moved in, the leak appeared to be above the sliding glass door on the same side of the room as the hole. We started by having a window company re-caulk the door. When that didn't work, we replaced it. When that didn't work, we replaced all the windows on the back of our home. When that didn't work, we had a "new" roof laid over our existing roof. When that didn't work, we had Salem's Roofing in Orchard Park do a tear-off and start from scratch. (Salem's deserves a review of their own, but it definitely won't be a pleasant one!) Two weeks after they were finished, we had a driving, windy rain storm. Instead of the 3 or 4 trickles we'd had prior to that job, my teenage son ended up putting a 16-gallon fish tank under the sliding glass door, emptying it every 45 minutes. It literally looked like a waterfall. They did come back and re-did a section of the roof, which brought the leak back to about the amount of a faucet. We called them repeatedly for months, but they would not get back to us, and the person who answered the phone said she was just a secretary and that she'd give the messages to "Mr. Brown" or the owner, but we were NEVER called back again. So... since that obviously hadn't worked, we decided to replace the aluminum siding with vinyl. Our neighbor who was starting a contracting business did the job (and recycled our aluminum as well!), but did not fix the leak either. We tried to get him to come back for over a year, with no success. After that job, however, the water changed course. It came into the room through a double-walled pipe that ran out a chimney from a free-standing fireplace that the previous owner had installed. We had AAA Timberline Chimney Co. come and make a custom cap for the chimney. They were the first contractors we hired who actually said they couldn't be sure that's where the leak was coming from. Mind you, NO ONE guaranteed that they could fix the leak. AAA Timberline just told us up front that they couldn't be sure that it was coming from there. It wasn't! However, they did do a GREAT job with what they did, and they recommended Rott Roofing. They warned us that Rott was not cheap, but they felt that Rott would find and fix the problem. OK; now you have the history. Rott sent out someone (sorry, I don't remember anyone's names) to give us an estimate. I demanded that he run a hose and go into the attic (which others had already done as well, to no avail) and see where the leak originated. He did, said he'd found it, and said he'd send an estimate. We did, in all honesty, have to wait a while to get the estimate, and then had some difficulties getting them to call back with time and date arrangements (hey, they're contractors...). We also had some setbacks due to their busy schedules and inclement weather. HOWEVER...when they finally got here, they did the job, or at least thought they did. When they were finished, I demanded, once again, that they run a hose on the area and go into the attic and see if it was dry. It was NOT! They did tell me that they were SURE they'd found the leak and that this would be (at least) another whole day of work for 2 men, ripping apart everything they'd already finished putting back together, fixing the actual leak and putting everything back together again, intimating that this should be paid for. I explained that I had not told them what to fix; their employee had come to the house and told US what needed to be done. I told them that they were supposed to fix the leak and that he had decided what to work on. I don't remember what day of the week it was, but I did try to call the office later. It was closed, so I left a message. The next business day we were working, and when we got home, we noticed that the side of the above-mentioned chimney had been worked on. There was something that looked different about it. I don't remember what exactly it was. I just had to write this review. I joined Angie's List yesterday, and, out of curiosity, checked Wm. C. Rott's rating. I was appalled! This company charged us EXACTLY what they estimated ($2506.69), even though they had to do the work twice (perhaps it was more than twice the work, I don't know). THEY FOUND THE LEAK THAT NO ONE HAD IN 19 YEARS, AND THAT WE HAD SPENT $26,500 ON BEFORE THEY LOOKED AT IT! THEY WERE PROFESSIONAL, CORRECT, AND FAIR! I also want everyone reading this to know that I wouldn't have written a review for months anyway. I still go into that family room with dread every time it rains! But now when I go in there, It's completely dry, and it's been 7 1/2 months. (I did knock on wood after I wrote that last sentence, though...) Wm. C. Rott Roofing has my highest recommendation. I can't put into words the relief they've given us!

.Basically had no problems with the installation. Cleaned up well. During the first winter there was some leaking. They came back in the spring and re-caulked areas where there were problems at no charge. Have had no problems since then. Very happy to have the asbestos roof gone.