Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Potter Heating/A-C & Perrone Plumbing

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

Founded in 1944, locally owned and operated. Full service Plumbing, Heating, and Air Conditioning- Serving commercial businesses and residential properties in CNY. Potter-Perrone Heating and Plumbing is the only woman owned business in New York state that is 8A certified in heating and air conditioning with the federal government. Owner, Suzanna Konda-DeFuria, was the first woman to serve as President of the Syracuse Heating and Air Conditioning Contractors Association. Suzanne has proudly served as President for four years. Our company installs the BRYANT line of quality HVAC products and over the years has grown to become one of Bryant’s Premier Dealers. Services we offer include: -Heating Systems and Boilers -Radiant Heating -Dehumidification Systems -Ventilation and Duct Work -Air Conditioning -Maintenance Programs -Plumbing -Indoor Air Quality. Under Suzanne’s guidance, Potter-Perrone joined and/or qualified for credible organizations supporting their industry including: -Certified Woman Owned and Operated Business – City of Syracuse & State of New York & Federal Government -Member of the Better Business Bureau -Carrier Corporation’s Special Recognition for Continued Excellence in Sales and Services. -Member of the Syracuse Chamber of Commerce -Member of the Syracuse Builders Exchange -Member of the National Federation of Independent Businesses -Member of the Syracuse Heating Association. For more information about Potter Heating & Air Conditioning – Perrone Plumbing or to schedule an appointment call or e-mail us today! Additional contact name - Suzanne DeFuria, Dan Hanks.

Business highlights

81 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial plumbing, air duct cleaning, heating and A/C, water and smoke damage, drain pipe installation, water heaters, gas leak repair, remodeling kitchen & bathroom.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.451 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
12%
3
6%
2
2%
1
10%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.4
responsiveness
4.4
punctuality
4.7
Showing 26-50 of 51 reviews

Robert B.
10/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced furnace and air conditioning with new, more energy-efficient units. We were given multiple options, and not pressured into spending more money than made sense to us. The work was done as promised, and the new units are working well. The house was left acceptably clean, with no damage from removal of the old equipment or installation of the new. There really isn't anything I can complain about. I'd definitely recommend Potter to others.
Rating CategoryRating out of 5
Yes, I recommend this pro

Sheila R.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Ellen G.
03/2016
5.0
plumbing, water heater repair
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$700

Bob B.
01/2016
5.0
heating & air conditioning/hvac, plumbing, air duct cleaning
  + 1 more
unknown
Description of Work: Cleaned and vacuumed all air ducts. Personnel were prompt and professional, all planned work was thoroughly explained. Work was performed on time, as scheduled.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Deborah T.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: He was so outstanding and ethical! Very capable! He fixed a whole bunch of my toilets. We live in an area with a high mineral content, so showed me how to fix the problem vs. up-selling their services. Everything worked just as he said. He was a pleasure to deal with
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Potter Heating/A-C & Perrone Plumbing
Thank you or the wonderful review. We aim to please and always try to do the RIGHT thing!! We want to keep our customers happy and want them to stay our customer.

Linda G.
04/2015
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Installed Rinnai tankless water heater. Very good service.No problems with this. Can't remember the $ amt, but I know it has saved me money over the years. I had to replace a hot water heater almost yearly.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Potter Heating/A-C & Perrone Plumbing
Thank you for the positive review. I have a Rinnai on demand water heater and I have found it has save me quite a sum of money on my National Grid bill.

MArgaret L.
02/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: Bath tub faucet leaking behind wall. He replaced the parts and added new handles. He also corrected a problem with my utility sink where the faucet was fit with hard pipes that he changed to flexible so sink may be moved a little.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$400

Gregory B.
12/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Did an emergency water heater replacement on a Sunday morning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Cynthia B.
12/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Routine hvac maintenance and fixed one issue (from another co).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bradley B.
11/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Very pleased with them. Arrived when they said they would found the problem, fixed immediately and didn't waste anytime. Have had them twice and gave us good advice both times. Highly recommend them.
Rating CategoryRating out of 5
Yes, I recommend this pro

Eileen G.
06/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

patrick W.
02/2014
5.0
plumbing
  + -1 more
They are most reliable
Description of Work: We have used this company for many years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steven N.
03/2012
5.0
water heater repair
  + -1 more
The job went great.
Description of Work: They replaced our steam boiler and they added a hot water zone off of it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric P.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were very professional and knowledgeable. They gave timely service.
Description of Work: They fixed my furnace when I had a problem with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MIKE K.
01/2012
3.0
heating & air conditioning/hvac
  + -1 more
They had to come out a two times to complete the work correctly. The first person forgot to turn on the boiler. They came back with no problem.
Description of Work: Potter Heating And Air Conditioning replaced thermal coupler in the boiler.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$216

PEGGY L.
12/2011
1.0
plumbing
  + -1 more
VERY BAD EXPERIENCE
Description of Work: THE GUY NEVER GOT HIS HANDS DIRTY, DID NOT TOUCH A THING. SUGGESTED LEAK WAS COMMING FROM ROLL DOWN FROM TUB. HUNG AROUND ABOUT 1 HOUR CALLED IT AN ESTIMATE AND LEFT. OFFICE NEVER MENTIONED A ESTIMATE FEE . NEXT DAY REAL PROFESSIONAL FROM ANOTHER COMPANY CAME IN GOT HANDS DIRTY AND FOUND PROBLEM AND FIXED IT. DON'T THEY TEACH ALL PLUMMER'S THE SAME THING ABOUT, FINDING PROBLEM IN THE WALL WILL NEVER RECOMMEND TO ENEMY LET ALONE FRIENDS AND FAMILY PEGGY L.- SOUTH SIDE

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$91.8

maureen W.
06/2011
5.0
drain pipe, heating & air conditioning/hvac, plumbing
  + 1 more
Potter Heating-Perrone Plumbing were very good in terms of what they get to do. We had no problems with them doing the job.
Description of Work: Potter Heating-Perrone Plumbing hooked up our septic tank to a sewer. They had to dig underground.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

ROBERT C.
05/2011
4.0
heating & air conditioning/hvac, plumbing
  + 0 more
AFTER REPAIR FOUND IT WAS VERY DIFFICULT TO TURN OFF THE FAUCET.
Description of Work: REPAIRED OUTDOOR FAUCET THAT WAS LEAKING.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Anne H.
04/2011
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
They were available within an hour of when I called. The Serviceman was neatly dressed with a company shirt , He was very courteous and knowledgeable. I was very pleased with the experience. We are a church and when we accidently paid the tax they sent us a refund for the tax without us even asking! Now that is honest. We will call them again.
Description of Work: Leak in pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Wendy S.
03/2011
1.0
heating & air conditioning/hvac
  + -1 more
Came home on a Sunday night in mid-March to find that our furnace was not working. Since their yellow page ad said they were available 24/7 and they were not far from our house, we called them. Their answering machine said that if we did not get a call back in 30 minutes, we should call again and be transferred to another extension. We did that and left a second message. It is now 3 days later and we never received a call from anyone. (We had a different contractor come over the next day.)
Description of Work: No services were performed, since they never contacted us.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Potter Heating/A-C & Perrone Plumbing
Unfortunately, the change in time due to Daylight Savings Time caused a glitch in our phone system and our technicians were never notified of any incoming calls. Our records indicate we followed up with all customers the next morning (Monday) and left a voice mail message at 7:42 AM at the number left on the service by this customer. We apologize for the inconvenience and have taken the necessary steps to correct the problem.

George W.
12/2010
5.0
plumbing
  + -1 more
They were available when I called. Price was average. Workmen were very effecient and courteous. Stayed until they and I were assured that all was going well. Considering that this was an emergency plumbing problem (at least for me), I was very pleased with the experience.
Description of Work: Replaced sump pump, and made sure that cellar water got pumped out.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Suzanne S.
09/2010
4.0
plumbing
  + -1 more
The estimate process was done over the phone, since we had a history of previous installation with this company. They had previously installed a propane water heater and brought this manufactured home plumbing up to code with copper pipe. It should have been a simple installation. However on the first scheduled arrival they brought a heater that was the wrong size. They returned two days later with the correct heater and the installation went smoothly. The problem was not the installation, but the inconvenience of taking off two days from work. Pricing was fair, compared to competition. I have been very satisfied with their work in the past. This mistake was very preventable, we had a history with this company and told them the correct size over the phone.
Description of Work: Installed propane hot water heater and removed old heater.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$800

Sheila R.
07/2010
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
They are usually prompt. They will come out the same day. They do a good job. Their pricing is reasonable. They clean up after their work.
Description of Work: We use them all the time for both plumbing and heating repairs. Most recently they did an A/C repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

Roberta J.
04/2010
5.0
heating & air conditioning/hvac
  + -1 more
They came at short notice and did a good job. We thought that their price was fair. We would use them again if needed.
Description of Work: We used Potter Heating-Perrone Plumbing was within the last 2 years and they replaced a hot water heater for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sheila R.
08/2009
5.0
plumbing
  + -1 more
I have used Perrone Plumbing (and sister company Potter Heating and A/C) many times in the past few years and have always found their work excellent. In a rare instance when something was not done quite to my satisfaction, they quickly took steps to solve the issue. I have not compared their hourly rates, but have always thought that they were fair.
Description of Work: Replaced outside water pipe and hose bib that cracked over the winter. Received same day service that was courteous and professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110
    • 1
    • 2(current)
    • 3

Contact information

4004 New Court Ave, Syracuse, NY 13206

www.potter-perrone.com

Service hours

Sunday:
5:00 AM - 11:00 PM
Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
5:00 AM - 11:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Pipe Installation,
Air Duct Cleaning,
Natural Gas Lines,
Kitchen and Bath Remodeling,
Water & Smoke Damage

FAQ

Potter Heating/A-C & Perrone Plumbing is currently rated 4.4 overall out of 5.

Sunday: 5:00 AM - 11:00 PM

Monday: 7:00 AM - 4:00 PM

Tuesday: 7:00 AM - 4:00 PM

Wednesday: 7:00 AM - 4:00 PM

Thursday: 7:00 AM - 4:00 PM

Friday: 7:00 AM - 4:00 PM

Saturday: 5:00 AM - 11:00 PM

Potter Heating/A-C & Perrone Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Potter Heating/A-C & Perrone Plumbing does not offer free project estimates.
No, Potter Heating/A-C & Perrone Plumbing does not offer eco-friendly accreditations.
No, Potter Heating/A-C & Perrone Plumbing does not offer a senior discount.
Yes, Potter Heating/A-C & Perrone Plumbing offers emergency services.
Yes, Potter Heating/A-C & Perrone Plumbing offers warranties.
Potter Heating/A-C & Perrone Plumbing offers the following services: Residential and commercial plumbing, air duct cleaning, heating and A/C, water and smoke damage, drain pipe installation, water heaters, gas leak repair, remodeling kitchen & bathroom.

Contact information

4004 New Court Ave, Syracuse, NY 13206

www.potter-perrone.com

Service hours

Sunday:
5:00 AM - 11:00 PM
Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
5:00 AM - 11:00 PM