Response from His and Hers Fix Its, A Division of Reno-Build Services
We always appreciate any feedback and I have reviewed the notes we went over with you. As we mentioned the leak had been long standing and that plumbing parts number in the thousands. You acknowledged that we could not have known the exact part needed until we examined your ptrap- valves, supply lines and faucet brand and condition. My husband did mention he believed that your trouble stemmed from inside the wall as well, since the plumbing of the kitchen connected in the wall of the bath. You insisted that your trouble was under the sink, my husband agreed to go and get the part that would replace the wrapping that had worn under the sink (Fixed once before) and to tighten valves and anything he could to to alleviate your leak. When we left the leak, by your observance was repaired. My husband and I had asked for a return call and made tow calls to you that were not returned. My husband also suggested and your daughter was eager to help, that the frig had not been cleaned in a while, that also, some space needed to be and inside the breathing of the frig, so he suggested to you removal of some packed food items near the fan in the freezer might help. The back of the frig was vacuumed, but my husband nor I could attest to a permanent fix. There are also many things that can impact a frig to leak, so item by item these causes should be checked.Cleaning the back was the most immediate and proved necessary as it was in need of de clogging.. The weather stripping needed on the back door was for a metal door , and again, since your coupon for 2 hours at $79.00 covered only labor, it was necessary once our time was out to suggest this was a repair you could do yourself with your daughter. We pride ourselves on passing out education free of charge, and as you can see in many other reviews, informing the customer of how to handle some things themselves, saving money. I did attempt to schedule a return with you, but you had a trip and I was unable to rejoin for a return visit. Should you wish to follow up, the next trip would be a standard charge with a coupon discount because you are on Angie;'s list. Then our other causes for the leak must be investigated to success. I am sorry that there was an expectation you did not feel we met. however, a sign off was made by you, free advise and much consideration was given your long standing problems, and within the confines of the short coupon time, many items were addressed as well as could be done under your circumstances. Perhaps, you also might want to investigate another service provider. Many people feel completely comfortable with us, but of course not everyone can be pleased and some other contractor may be more to your liking. Our contact number remains the same and we have new offers and project illustrations on our website. Diane Bostick Business Manager His and Hers Fix Its