PAC Plumbing, Heating, Air Conditioning

John one of their service techs came out and did diagnosis the first day, which took over almost 2 hours. I have five zone heating and one zone hadn't worked right since moving in. At the same time a fuse was blown on one circuit board. The first service we called was Richmond Plumbing; $135 for their diagnosis. They wanted to charge $25 to replace an 86 cent fuse, I said I'll do it myself, thank you for the diagnosis. The problem was temporarily fixed. When John from PAC came over he realized there was a problem either with Thermostat or the board through testing and he actually reproduced the blown fuse... we went through 3 fuses. After narrowing it down we were able to see that it was the circuit board itself. One of the zones was causing an overload and blowing the fuse. He ordered the board and came back several days later to install. I know a TACO SR506 is around $200, the initial diagnosis was $90 (he was there 2 hours so it's expected), the rest of the labor for disconnecting and reconnecting the board with about 40 connections for all the thermostats and circulator pumps was $750. These prices are high but not higher than competitors. And for the amount of time, diagnosis and work it was a fair price. They also present you with a pre-printed manual of pricing for each type of service, so you don't feel they are fabricating some price on the spot. John was amazing and honest and I will definitely use PAC plumbing again if needed.

I used "P.A.C. PLUMBING, HEATING, AND A/C"

The woman in the office who takes calls and schedules appointments was very polite and efficient. The plumber the company sent, Bobby, was great. He did a neat and thorough job and we were impressed with the results. He even pointed out potential problems and told us how to avoid them. Unfortunately this terrific plumber was accompanied by his boss's price list. The boss must be a direct descendant of Robin Hood because his prices are highway robbery. I'm glad we decided to get the job done anyway since Bobby did such an excellent job but I will hesitate to call this company in the future due to the exorbitant prices.

Again, nothing since he never called me back. I read the reviews on Angies List and was hoping for a good outcome. My upstairs toilet isn't working, my shower faucet is leaking when the shower is on. My water bill was $380 for two people! I needed to know if I could get this fixed on Monday...I did not want to have to wait until Monday for a call back. I would have to take off of work, so I should not have been left hanging by this company. It really p***** me off.

After some initial difficulties and additional hands on to help - my system is working perfectly. This after two previous plumbers screwed things up.

We called several plumbers, and had a hard time getting someone. We called PAC, and they sent someone over to take a look at the problem on a Saturday morning. He was able to assess the problem and set up an appointment - it was a big job, and not an emergency, so I knew they would not be able to fix the problem right away. On the scheduled date, two men came over, including the original person who assessed the problem, and they were done in about 2 hours. They had to break up part of the basement floor and replace a few feet of pipe, as well as clean out the pipe. Everything was explained to me and the men were very professional - the area was left clean after they were done. The price was about what I had expected, and they also explained that the cost would be more if they had to go further under the basement floor, so I knew what the worst case/cost would have been as well. Overall, I was very satisfied and would call them again.

It went well. We had a very old furnance and hot water heater that hadn't been utilized for for at least 20 years. Therefore it involve additional testing and inspection by city. PAC helped us with all the paperwork and inspection type thing. They were very helpful. We plan on using them for 2 more jobs in the very near future.

It did not go well given that nobody showed up. Instead of rescheduling with this company, I decided to call another company that I found on Angie's list. They came within 45 minutes of my phone call the following day (Sunday) and did not charge a service fee (PAC's service fee would have been $99, which I would have been more than happy to pay if they would have come when scheduled).

Two men came to assess the problem on the day we called and completed the repair the next day. They worked efficiently and were very pleasant and professional. They informed us of a coupon on Angie's List for their service plus gave us a senior discount and another $10 off coupon. We would certainly call them again.

I could not imagine they want to rip you off. I am out of state, my tenants called me for leakage, service person called me and give price over the phone - $633 for changing pipe from dishwasher to drain. I refused and call other plumber. They did excellent job for $200. Now they charge me $107 for visit. I don't want anyone to work with this guys.

he was prompt, efficient and did a good job

They are good at what they do. I always have a pleasant experience with them and if there is a problem, they show up right away.

John was very honest and courteous and did an excellent job

The cost of the furnace and A/C and the installation was $9,000. They were very good, they came on time when they were supposed to, and they did a good job. They cleaned up everything, in fact they didn't even take a lunch break, they didn't break for lunch to get the job done. I thought the price was reasonable. I went on the other day to look for them and they have coupons now, you get 10% off for their service so I think that's a good deal too, because when you're doing something like for $2,000.

The only issue was a mix up with scheduling. They apologized for the error and gave an updated appointment time which was met. Otherwise it was great.

I called to get a price on condenser coil on the OUTSIDE unit which I knew was covered under warrantee and explained this to Kenny Schneider. He proceeded to ask me where the unit was; I said in my yard. He said no the inside unit; I said in my basement but the leak is in the condenser; he said oh outside. Yes; that is what I stated. I stated I knew I would have to pay for labor in which he stated he never worked on Luxaire units before and said it would be $2500. I clearly knew this was picked out of a hat and indicated I can see you don't want to even do this job since you did not ask for any information like model and serial number. Very weird conversation took place; like I was in the twilight zone with him. Would NOT recommend this company.

Showed up in an hour or so from our call. Extremely professional. They came in, assed the issue, explained it to us and then fixed it. They are now our plumbers of choice. We don't need to look any further. I highly recommend them.

Kenny, Mike and Anthony did a great job. They provided thoughtful solutions, used high quality materials, were always punctual, and were a pleasure to work with. They went above and beyond in helping us to get our restaurant open. Highly recommended.

I declined their services and found another provider.

The first step was to locate a reputable repair service from "Angie's List". We made an appointment and the plumber and his apprentice arrived on time. The agent readily shared his knowledge concerning our problem. He listened to what we'd been told by others and went about his own efficient evaluation. He searched the basement, kitchen and outside area. He tried to recreate the leak we were getting in the basement. Listening to our input he explained what would be involved in breaking the wall and we agreed to it. Once the back splash and back of the cabinet were removed the leak was accessible. He explained that a prior plumbing job was at fault. We chose to go with a temporary fix for now. I look forward to continuing my association with P.A.C.

My water heater went in the middle of the night. I checked with 3 places and found prices ranged from $900 to $1150. I thought it was a little expensive but after checking with 3 places, I figured that must be the going rate. The girl who answered the phone at PAC was great and super friendly. PAC was at my door with a new water heater in 2 hours. The installation was smooth and the installers were friendly and courteous. They work cleanly and took the old heater away. Maybe they were a little expensive but the service was absolutely fantastic, so it was worth it to me. One thing to keep in mind when choosing a water heater - some sit directly on the floor, and others have "feet". Keep this in mind and be sure to ask, if your room gets water from time to time.

They came right away - they were reliable. They did a decent job. I don't have anything to compare the price to so I'm not sure if it was a good price. I can't say anything negative about them. They didn't have a negative attitude either. Solved the problem and that was that.

They let me know that they would be a little late, they gave me a good estimate, and was very nice. They also let you know when they are on the way. They lied about how much they charged me. And there was no faucet replacement either.

Scheduled appointment for 8:30am . Received confirmation call the day before. Workers showed up on time. Work completed and tested in 2 hours. Professional, respectful, and cleaned up 100%. Very satisfied.

They were successful and cleaned up after themselves.