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Appliance R Russ Inc

Appliance Repair, Plumbing, Appliance Sales and Installation,

About us

Appliance Repair Company that knows what they are doing. Word of mouth is what we depend on "No fuss when you call Russ!"

Business highlights

19 years of trusted experience

Services we offer

Specializing in Themador, Bosch, Viking, Dacor, Asko, DCS , GE, Whirlpool, Jennair, Maytag, Frigidaire, Amana, and Wolf brand appliances.


Accepted payment methods

Check

Reviews

5.098 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
2%
3
0%
2
1%
1
2%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 76-98 of 98 reviews

Louise H.
06/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Russ is reliable and his repairs are solid. I always call him for any needs I have in appliance repair. He does good work, and is honest and fair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jim B.
05/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Irene K.
03/2016
4.0
appliance repair
  + -1 more
unknown
Description of Work: was very professional,, would use again, did not want to do repair to refrigerator due to it being complicated. respected his honesty but disappointed couldn't get appliance repaired.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ELAINE S.
01/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Excellent service - Fee more than reasonable-Will certainly use again.
Rating CategoryRating out of 5
Yes, I recommend this pro

John L.
11/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Knowledgeable, spot on diagnosis of a difficult repair. Prompt and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Leonard R.
10/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Russell fixed our refrigerator which was leaking. He showed up on time, worked promptly and showed me how to fix it myself if the problem ever recurred. His price was extremely reasonable. He was professional in every sense. We have utilized his services before with similar results. He is top notch.
Rating CategoryRating out of 5
Yes, I recommend this pro

Joanne B.
07/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Johanna M.
05/2015
5.0
appliance repair
  + -1 more
They were great.
Description of Work: They fixed my clogged dish washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William F.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: he is an owner opperator and I like using a business like that because his name is on dispaay as is his reputation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Ann G.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They were so nice and accommodating. I would surely use them again. I am very satisfied with how the whole installation went as well!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$600

Cat J.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Russ (owner) was very accommodating in that he called me an hour before he was going to arrive so that I didn't have to sit at home all afternoon waiting for service. This way I was able to stay at work as long as possible. That was very valuable to me. He checked out the washing machine which was making a lot of noise. Russ said it was more cost effective to replace it since the bearings were wearing out. At the same time I asked him to look at the dishwasher that hadn't been working for two years. A part was ordered and a few days later when he came back he found out that wasn't the total problem. The two parts that I needed were almost the cost of a new machine so he recommended that I get a new dishwasher as well. Not good news for me but I would use him again in a heartbeat! I was totally fed up with Sears repair people and have vowed never to use them again. Local is the way to go.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

barbara H.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: installed Apple TV and cut many wires that I was unable to

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$90

Lindsey S.
09/2014
5.0
appliance repair
  + -1 more
See abovr
Description of Work: Fixed the dishwasher. The wires were lose dnd he gave me s 90 dsy guAtsntee . He was very friendly and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Marty O.
07/2014
4.0
appliance repair
  + -1 more
unknown
Description of Work: We had a problem with our microwave. Russ came on time, was professional and told us he thought it was not worth repairing because he thought that the part that needed replacement cost more than a new microwave. However he said he would get back to us to confirm that. He never did.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0

$80

Justin L.
07/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Russ was great. He was in the neighborhood so contacted me and asked if I wanted to have the work done early (I did) so he came by to check out my dishwasher. Unfortunately, the pump was broken and was an expensive repair, so he recommended replacing the unit. Very professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Nancyann M. T.
07/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: My dryer stopped working. Russ came and told us the motor was gone. He suggested replacing the motor as we had a great machine and the cost to replace it would be triple the amount. He ordered the part for us and came within a few days to make the repair. He was knowledgeable and professional. Had the job done in 1/2 hour. He also checked all the other working parts to make sure we wouldn't have any other problems. I would recommend him to all my family and friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Johanna M.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: I call Russ about my Bosch dishwasher which had some food stuck in the filter that prevented the water from draining. He was very professional, and even kind enough to give me some advice over the phone about how to fix it beforehand to save me the expense of a house call. Unfortunately, it didn't work, but after Russ showed up in person he was able to diagnose the issue very quickly. He was on time and rates were as previously discussed. Definitely an honest broker and very knowledgeable!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Mary S.
04/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: My asko washer, which is under warranty, broke down. I was given two names, but after doing some research, I chose Appliances R Russ. I had to wait a week because he was booked, but it was worth the wait. Great job in every way. My washer was fixed in no time. I would highly recommend.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William F.
12/2013
5.0
appliance repair
  + -1 more
see above
Description of Work: oven was not lighting cleaned ignator and tested oven was working ok and only charged me 60.00 instead of the normal service call amt of 80.00. he is an owner operator of his business and takes pride in his work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Linda F.
11/2012
5.0
appliance repair
  + -1 more
Great!
Description of Work: We used the self-clean option on our DCS oven and after the cycle was finished, it turned off and tripped our fuse. Since we didn't realize this, we called appliance r russ over the weekend in anticipation of not having our oven operable for Thanksgiving! We received a call back first thing Monday morning and Russ came by at noon the same day. Although the problem was easy to fix, the professionalism and prompt response of this business owner is admirable and I would call him back again.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

David B.
06/2012
2.0
appliance repair
  + -1 more
unknown
Description of Work: I received a call from them early in the morning of the day that they had agreed to come. They indicated they were not coming because they did not have enough business to leave. However this ignores the fact that I took the time away to meet with them. This indicates a lack of respect for their customers time.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Appliance R Russ Inc
someone call in sick that day we call early that day try to set it the next day was in contact with you and said we were very sorry and how can we make it up

Lisa H.
06/2012
5.0
appliance sales, small appliance repair
  + 0 more
Prompt, honest, affordable.
Description of Work: Dryer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

RAY B.
02/2011
5.0
appliance repair
  + -1 more
Fine
Description of Work: Needed a new dishwasher. Got local quotes. These guys beat them by a bunch. Decent outfit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Contact information

231 Quintard St, Staten Island, NY 10305


Service hours

Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Plumbing,
Appliance Sales and Installation,
Wells and Pumps,
Appliance Repair - Small

FAQ

Appliance R Russ Inc is currently rated 5 overall out of 5.

Monday: 9:00 AM - 4:00 PM

Tuesday: 9:00 AM - 4:00 PM

Wednesday: 9:00 AM - 4:00 PM

Thursday: 9:00 AM - 4:00 PM

Friday: 9:00 AM - 4:00 PM

Appliance R Russ Inc accepts the following forms of payment: Check
No, Appliance R Russ Inc does not offer free project estimates.
No, Appliance R Russ Inc does not offer eco-friendly accreditations.
No, Appliance R Russ Inc does not offer a senior discount.
No, Appliance R Russ Inc does not offer emergency services.
No, Appliance R Russ Inc does not offer warranties.
Appliance R Russ Inc offers the following services: Specializing in Themador, Bosch, Viking, Dacor, Asko, DCS , GE, Whirlpool, Jennair, Maytag, Frigidaire, Amana, and Wolf brand appliances.

Contact information

231 Quintard St, Staten Island, NY 10305


Service hours

Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM