All Furniture Services® Repair & Restoration

I purchased a warranty for my furniture through Macys and Worrynomore (which I believe is now Uniters or my warranty has been assigned to them) which is who put me in touch with this business. When I booked the appointment, I was told they would arrive before 12:00, not a problem. The day before the appointment, I was told the delivery window was between 12-3. First strike. At 3:00, still a no show, I called to see what was going on. Second strike. Before I could even say a word, Mia put me on hold for over 8 minutes. Third strike. She then called the technician, Karen, and he told her he would not be able to arrive until 5:00. Fourth strike. Then, I was told there'd be no guaranty that he would actually arrive at that time and when I asked Teresa, the manager, if she would make certain that he would arrive by then, she told me that she leaves at 5 and couldn't do that. Fifth strike. So to summarize the awful experience, I took a day off work and waited the entire day for the technician to show who never showed up, I wasn't given adequate customer service and Karen, Mia and Teresa had zero respect for my time, yet there time was clearly valuable. I would NEVER ever recommend this business to anyone, the communication between the office and technician is nonexistent and they made absolutely no attempt to right their wrong. Despicable. UPDATE - the day after I posted this review I received a voicemail from Michael (spelling might be wrong), operating manager of the company. He informed me that that were assisting to schedule an appointment with the warranty company's subcontractor, not with their employee. He told me that my review was wrong, that I was very wrong, and threatened to take legal actions several times in this message. One of the threats I found particularly ridiculous was telling me that he would 'probably' make me pay for all the losses they have due to my review. This is not a scam posting, this is a valid review. I will certainly not be bullied into taking this review down as my review IS regarding the poor customer service I received from employees in your office in New York.

Everything went well. They arrived on time. They did what they were supposed to and were efficient.

Went excellent! Alex was extremely knowledgeable and took his time. He was a true expert.

Arko arrived promptly and with a smile on his face. He is softspoken and respectful. He needed to replace/repair the tracks of the armoire drawers which had broken through the years. He completed the job in 45 minutes and explained everything that he was doing to my husband and myself. He double checked everything before he left. We were extremely satisfied with everything and are so happy that we checked Angies List!!

Work was done in-house in two sessions taking about five hours in total. Technician "Alex" was a master at his art. He was on time, pleasant, and very neat in his work. The jobs did were very expert and in the end saved us money by not having to do replacements of the furniture. Best I can say is that he left the pieces he worked on in as "as new" condition.

Alex from All Furniture Services was amazing! He called and arrived when he said he would. He looked at our college and gave his recommendation - to replace the leather seat on one section. He assured me he would find a match for the color and quality of our couch, which is 13 years old. He said it would take 3 weeks. After a week, I received a call to schedule Alex to come back and install the leather. He came when he was supposed to and completed the work within an hour. The couch looks like new - amazing!! Great job All Furniture Services!!!

Two workers arrived on time, worked non stop, were friendly and completed promptly. They cleaned up the doors, they look wonderful.

Mikayel and his team were wonderful! So professional and always kept in contact with me as to the status, pick-up and delivery. They also were great about sending samples of fabric for me to choose from. The prices were great as well! I would definitely use them again!

All went wdell. Everything is still working fine. We are very happy.

I found All Furniture Service and Mikayel to be extremely professional and knowledgeable in all areas related to this repair.Gagik was here today and installed the repaired recliner mechanism. It is not often that I get to compliment a company or service however I must say that GS did a great job. I also want to thank Mikayel as the principal of the company as he handled the entire matter in an honest and straightforward manner. From the person who takes the calls in the office to Gagik the technician to Mikayel all was done professionally, courteously and in a timely fashion. Thanks for doing such a great job.

I found All Furniture Service to be an excellent source for furniture repairs. Gagik was here today and installed the repaired recliner mechanism. It is not often that I get to compliment a company or service however I must say that GS did a great job. I also want to thank Mikayel the main principal of the company as he handled the entire matter in an honest and straightforward manner. From the person who takes the calls in your office to Gagik the technician to Mikayel, everything was performed professionally, courteously and in a timely fashion. A very pleasant experience! Thanks for doing such a great job.

The phone contact with the company was helpful and accurate; they worked around my very packed schedule; arrived with materials in hand based on photos I had sent ahead and completed the work in a timely and aesthetically pleasing way. They were also helpful in preparing documentation for insurance.

I called All Furniture Services and set up an appointment for a specific day. They called me the day before to let me know the three-hour window they would be there. Scott, the technician showed up right on time, took pictures, and told me the price to repair the dresser. He was very professional and told me the price (quite a bit of money) and we discussed the pros and cons of repairing versus discarding the dresser. Because the dresser has sentimental value to me I had it repaired. Scott did a really great job and the dresser is now solid and usable. He did explain that the casters are old and I should be careful when the dresser is moved. While pricey the money was worth it.

They called me on 9/10 the day after I placed my request. We made an appointment for 9/11/14. The reparman arrived on time. He was very personable. He looked at the problem, gave me a fair estimate, and then did an excellent job of repairing my sofa.

The company was immediately responsive to our request for time and cost estimates and always responsive and courteous in subsequent contacts by phone and email. Replacement would have cost at least $2,500-$3,000. The chair looks brand new thanks to the beautiful job done by technicians from All Furniture. The cleaning and recoloring was done with meticulous care and attention to detail. The technicians are real artisans in their commitment to quality and thoroughness. I would happily recommend them and would certainly seek their services again if necessary.

They were on time, fast and did fabulous work. You can't even tell where they made the repairs. The final price was less than their estimate.

I selected this vendor on Angie's List. It was very easy to schedule the repair on line by emailing the company and sending a photo. The repairman showed up as scheduled, examined the damage and explained the repair. Everything was completed in about and hour although the refinishing had to dry for about 12 hrs. They were very efficient and cost effective.

Excellent service. This repair required a little ingenuity on the part of the repair man. He did a beautiful job and was very quick. It's been about three months since the repair and it's perfect. He came to my home to pick up and deliver the job. Will definitely use again.

The guy was really courteous. I really had a great experience with them. They communicated well, they showed up when they said they would show up, and the guy actually gave me tips if I wanted to redo it. He wasn't trying to make a little bit more money by saying we need to redo the whole table. He just touched up the spot without having to do the whole table, and I felt that he was very honest and very helpful. He told me he would call me before he would show up, but he didn't, which is just a minor detail. He did a wonderful job.

The worker was prompt, efficient and very professional. I added additional work to my original order while he was here, as the price was so reasonable.

He did a good job. The scratch on the table was pretty deep and might actually require refinishing the entire table. But this was a less expensive alternative. My issue with the price is that there was a $40 service charge just to show up at my house. That, on top of the $45 labor+ $75 charge for the part on the recliner gave a total of $160.00 If the work is actually done, there shouldn't be an additional service charge, and certainly not for $40. If you want to charge for gas/transportation, etc.,. seems like a service charge of $10 would be more fair, provided the work is done and money is still made. Other than that, I was pleased with the work

They did a great job - have not had any problem since. Courteous, professional, punctual and thorough. Price was not cheap but quality work was done and I would certainly use them again.

I was very satisfied with the work provided to me by All Furniture Services® Repair & Restoration.

The first technician that came to repair the 2 items that were damaged during transit did a very good and professional job. The finishes and structure of the items were of good quality and finish. The second technician that came out did not do a high quality job - slap dash repair and poor quality of finish to the furniture. I did not let the second technician finish the items that I had originally planned to be repaired. The work that this company does is restoration. It is not museum quality "conservation". That said, if the items you want repaired are in active use in your house, you do want restoration, otherwise they will not be able to hold up to the wear and tear over time. I would not use this company for very valuable antiques/items, though they are fine for many pieces. One of their advantages is that the technicians come to you and work at your place so there is reduced cost in transporting the items to a workshop. Obviously, the quality of the repair depends on which technician you get.

My husband was the one who dealt with the person who came but everything went well. I assume that there were no issues. The price of the service was somewhere between $150 and $200. I would recommend him.