HSM Piping & Heating Inc

Plumbing, Water Heaters, Heating and Air Conditioning,

About us

We have been in business for around 8 years. Our goal is to provide our customers quick and quality service to help maintain the maximum comfort in their homes.

Business highlights

13 years of trusted experience
Emergency Services Offered

Services we offer

Residential Plumbing, Heating, and Air Conditioning

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa


Photos of past projects

Reviews

4.546 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
7%
3
2%
2
0%
1
11%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
4.5

Filter reviews by category

Showing 26-46 of 46 reviews

Olin W.
08/2024
5.0
plumbing
  + -1 more
Very well. I'
Description of Work: Replaced pipes

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,700

Chantale B.
08/2024
5.0
electrician, plumbing, home remodeling, interior painters
  + 2 more
Everything came out beautifully
Description of Work: Remodeling - bathroom Painting - Plumbing, Electrical
Rating CategoryRating out of 5
Yes, I recommend this pro

Jason B.
10/2023
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Good job, neat,
Description of Work: Plumbing, Heating
Rating CategoryRating out of 5
Yes, I recommend this pro

Deborah A.
02/2022
1.0
plumbing
  + -1 more
He came and did an initial assessment of the job. He said that it would cost $175 and that it would be altered when he do the job. The service was not great it was catastrophe! He was deceitful, the problem is above where he was trying to check it to. I knew what the problem was, but he was trying to sell us something. We stopped the job, when he came back I told him again and where it was coming from is not the area where he said it was coming. He is not listening to what I was saying. I am just a little upset about that because he was lying to us. REBUTTAL TO PROVIDER RESPONSE: Correction: The job that was completed was not a separate job. It was part of the first job, thrown in as an incentive, when in fact he knew that that was the true origin of the leak. (Visible stains on ceiling tile and rusted pipe) Ackeno intentionally misguided us by diverting the problem to a lower stack pipe which reportedly would have to partially be cut and replaced. (A difference between $250 and $1100. Time elapsed because we questioned his assessment: it was not plausible. In hindsight, water travels down not up! Now we are left with repairing a wall which did not have to be cut. It's a question of integrity. The plumber's dishonesty is disheartening.
Description of Work: a leak coming from the second down to the basement
Rating CategoryRating out of 5

Response from HSM Piping & Heating Inc
On Monday February 7th, at 3:00 p.m we attended a service call to the above client(s). Upon arrival we discussed that there was a service charge of $175 (which will be included in the cost to do the job if they agreed to use us) both parties (clients) agreed. After completing the diagnostic (3:40 p.m) and informed the client(s) what the issue was, we then discussed a price of $1250 to do the job; which we discounted to $1100 to suit the client(s). Even after the negotiation the client(s) were still undecided about giving us the green light, and time was against us to complete the job. Client final made a decision at 5:15 p.m (made a $250 deposit) that we should do the job. At this point the supply house was closed, however we rescheduled for February 8th to start & complete the job. Five(5) minutes after leaving, the customer called to cancel the job noting that they would like us to do another job. This job could have been completed while we were there. The items for this job didn’t required us to go to the supply house, as they were on the company vehicle. Upon receiving the cancellation phone call we reschedule the job, and refunded the $250 deposit(in full). We returned to client(s) on Friday February 11th to do the second job they requested( which is change toilet wax ring $250, toilet speedy valve $85, discounted service charge $125 from original $175=$460 +taxes=$500.83) client(s) paid $500 via zelle. ***Please note that the $125 discounted service charge was added to the last quotation, because the job could have been completed on the first day Monday February 7th if client(s) were concrete on what they wanted to be done. We were there from 3:00 p.m - 5:15 p.m waiting on an answer in regards to getting the job. By being clear on the February 7th would have saved us the additional overhead extended to February 11th.

Robert D.
02/2022
3.0
plumbing
  + -1 more
Worked fast, on the phone the entire time. Left an O ring out knowingly and a leak developed. Not the best work and overpriced. Also would not accept angi coupon
Description of Work: Plumbing
Rating CategoryRating out of 5

Linda J.
02/2022
5.0
plumbing
  + -1 more
My husband and I were very impressed by Keno. It’s a pleasure to find someone so savvy in all kinds of plumbing. He took care of most of our problems and will be back to finish the other. As soon as we’re able to decide what we want. Great experience.
Description of Work: Plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

David E.
12/2021
5.0
plumbing, water heater repair
  + 0 more
Very professional, fast and efficient
Description of Work: Water Heaters, Plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,385

Michael B.
12/2021
4.0
plumbing, water heater repair
  + 0 more
Good job friendly workers
Description of Work: Plumbing

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$10,125

Lynn T.
09/2021
5.0
plumbing
  + -1 more
It went really well. Timely response for an emergency situation and they were able to squeeze me into a busy weekend schedule and perform the work at a great price.
Description of Work: Unclogging a sink drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$150

Bamitale J.
09/2021
5.0
plumbing
  + -1 more
They did a good job. They were very patient and came on time as promised.
Description of Work: Plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lynn T.
05/2021
5.0
plumbing
  + -1 more
Great! Fast to schedule and professional job.
Description of Work: Plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Larisa G.
05/2021
1.0
water heater repair
  + -1 more
The company is unlicensed he has no right to work with us, he gave a different name and gave his personal number. He showed up until we send money to his personal account instead of the company's account. He said that we will not pay tax so we send it to his personal account and the the price is twice than the one he told me in the initial. He refused to return my money back, this way he can make estimate a day and leave very nicely and its a scam.
Description of Work: Water Heater Estimate
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

Response from HSM Piping & Heating Inc
I’m sorry that you feel that way. I pride myself in excellent customer service as you can see from my previous reviews. I collected a non refundable service fee of $150, only AFTER coming to your home and accessing the job. I was honest from start to finish. Customer insisted on an estimate PROR to me seeing what needed to be done. I advised her the service would be $1200 or MORE depending on the amount of work that had to be done. I gave her a fair price. Again, I’m very sorry that you feel my non refundable service fee, that we spoke about beforehand, was unfair. Have a wonderful day. Thank you.

Roger P.
04/2021
5.0
water heater repair
  + -1 more
Very knowledgeable. was easy to talk to and very trustworthy. Plus he was on time and estimated cost before work and delivered as promise. I would highly recommend his service.
Description of Work: Water Heaters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Stella A.
12/2020
5.0
plumbing, drain cleaning
  + 0 more
Quite well
Description of Work: Plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Christina V.
11/2020
5.0
plumbing, drain pipe
  + 0 more
The plumber Asheno was the most respectful person I have come across in many years. Every-time i called he was helpful and replied immediately. He wire his PPE equipment at all times. Though there is more work to be done he was honest to chart out prices, immediate needs, and those that could wait which as a single mom on a budget was a relief. The work and attention to details was adhere to at all times. I called many of those discount or nationally known plumbing companies that not only took advantage of me they also said i would have to break walls however Asheno did all the work without having to break any walls not to bad for a house with 1930 plumbing.
Description of Work: Plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Nora F.
11/2020
4.0
heating & air conditioning/hvac
  + -1 more
Acheno came promptly same day he called. He was very respectful and professional and practiced safety precautions while doing work in this pandemic time. I am very happy with job well done.
Description of Work: Plumbing, Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Erez H.
10/2020
5.0
plumbing, water heater repair, drain pipe, drain cleaning
  + 2 more
Perfect. Wish I had more work I could hire these guys for. Real attention to the detail. Highly recommend.
Description of Work: Plumbing / washer dryer hookup
Rating CategoryRating out of 5
Yes, I recommend this pro

Julie C.
09/2020
5.0
plumbing
  + -1 more
They were amazing. They did an amazing job. They were professional, on time and clean. They did everything right and I was happy with the service
Description of Work: They did a full installation of piping I my house.
Rating CategoryRating out of 5
Yes, I recommend this pro

Joesph D.
09/2020
5.0
plumbing, drain pipe
  + 0 more
They did a fantastic job and everything was good. They were on time and professional. They got the job done and they were punctual. They had a good customer service.
Description of Work: They fixed our main sewer line and installed new toilet.
Rating CategoryRating out of 5
Yes, I recommend this pro
$7,100

Lenita H.
09/2020
5.0
plumbing
  + -1 more
It was very good. Everything is up and running.
Description of Work: He connected a gas line.
Rating CategoryRating out of 5
Yes, I recommend this pro

Bryan H.
09/2020
4.0
plumbing
  + -1 more
The service was pretty good! He was professional, knew what he was doing, knowledgeable, and did a pretty good job. I never had any problems.
Description of Work: He replaced the bathroom sewer pipes from the 3rd floor to the basement.
Rating CategoryRating out of 5
Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

137-36 220th, Springfield Gardens, NY 11413


Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day


Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Heating and Air Conditioning,
Drain Pipe Installation,
Drain Cleaning,
Natural Gas Lines,
Interior Painting,
Kitchen and Bath Remodeling,
Electrical,
Sewer Cleaning,
Water Filtration and Softening

FAQ

HSM Piping & Heating Inc is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

HSM Piping & Heating Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, HSM Piping & Heating Inc does not offer free project estimates.
No, HSM Piping & Heating Inc does not offer eco-friendly accreditations.
No, HSM Piping & Heating Inc does not offer a senior discount.
Yes, HSM Piping & Heating Inc offers emergency services.
Yes, HSM Piping & Heating Inc offers warranties.
HSM Piping & Heating Inc offers the following services: Residential Plumbing, Heating, and Air Conditioning

Contact information

137-36 220th, Springfield Gardens, NY 11413


Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day