Response from Hi-Lo Gutters
First off, this woman, I have never met and dont know of her.The woman who hired me was a different woman and in her 80's. I quoted her $75-95 over the phone because she was unclear in describing her home.When i arrived that day i found a huge house with 3 story gutters in the rear and steep unwalkable roofs. I noticed screens in all the gutters and told her i would have to remove them which would be xtra (because most are impossible to remove sometimes).The screens were not functioning and sunk in the gutters with debris over them.I told her i would remove what ever ones were bad and leave the ones that were functioning.i had to remove the entire front and left them in a pile in the driveway,asked her to open the garage door for her refuse container so i could throw them out and proceeded to the rear. The rear was worse and i also removed two .I then laddered the third story gutter and watched her reading a book as I moved my ladder across and cleaned the ENTIRE gutter as she glanced at me occasionally.Then i gathered the screens from the rear to bring them to the front to find the garage door closed and my 1st pile of screens gone! I then asked her to open the garage door again so i could throw out the remainder of screens and gutter debris, and she said its o.k. just leave them in a pile next to the door she'd take care of it. I asked," Are you sure," she replied "yes". I told her I was finished she said that was fast and said i'll write you a check.I told her with the removal of the screens being xtra and her house neglected for years in the rear uppers, i wouldn't charge her the xtra $15 but her price was as quoted... the high end of $95 as agreed before i came.( this house without the screens was worth $110 ALL day long! She said ok thanks and was satisfied with that and gave me a Bogus check with insufficient funds.I didnt try to cash it for two days because i wasn't worried with her being a senior and didnt have the time, with commitments.Finally after two attempts to cash,multiple calls ,I reached her.I asked if there was a problem with her bank?, not thinking she had no intention of paying me,and she floored me with her dissatisfaction of my work and accused me of leaving a mess and skipping 2 gutters and wasnt paying til I came back and cleaned up. I insisted to her i cleaned every gutter and tried to put the debris in the garbage and she called me a liar! I said I would be right over to remedy this and make her happy! I showed up 30 mins later in a light rain and she yelled,"Why are you here? I told you not to come ! I asked where the screens were, i would take care of them to satisfy her and put my ladder up and have her neighbor( who was listening to the whole discussion from his porch), check the two gutters to prove to her they were cleaned and then she freaked out on me and called me a foul name! I then realized she NEVER intended to pay me. After two trips to her home and two trips to cash a check,i was for the first time ever,... PLAYED by a woman who again had no intention on paying. It's a shame to be leary on accepting a check in the future,(because of one Bad Apple!) ,but my customers,my reputation ,and my 2011 Service Award hopefully speak for itself !