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PROFESSIONAL CHIMNEY SERVICES

4.8(
90
)

Chimney Repair, Chimney Caps, Chimney Sweep,

... +3 more

About us

Professional Chimney Services was established in 1986 and is a basic family owned and operated business offering a variety of chimney services at a very affordable price to the Schenectady, New York area. Serving the capital district of NY, we do it all when it comes to chimneys. No amount of chimney work is too tough or too small for us to handle. We are fully insured with workers compensation and liability. Our goal is to perform the highest quality of work, leaving the customer telling their co-workers, friends, and relatives about us. Many homeowners may not be aware that the chimney's interior, when not maintained, will decay and break down - just like neglecting your teeth and not having them checked annually may result in cavities. It's the same thing with your chimney. The incomplete by product of combustion is soot, which contains carbon and sulphur. Sulphur, when mixed with rain water (from a missing rain cap) or moisture from the flue gases themselves is absorbed into the flue tile and starts a deteriorating process called flaking or spalling. Just like tartar on your teeth, annual brushing will remove these soot deposits and keep the deterioration process to a minimum. Annual visual inspection by Professional Chimney Services will find these problems and give you recommended corrective actions. When we arrive at your home to do the annual visual inspection and sweeping of the chimney, we will set up our equipment (vacuum, etc.), remove and inspect the connector pipes (the pipes from the oil furnace to the chimney) - careful as not to spill soot into the home. The chimney connector will be cleaned and closed off so that when the chimney is swept, no soot will enter the home. A visual inspection of the exterior chimney will be made, the chimney swept, and then the interior of the chimney inspected for deterioration and soundness. The sweep completes the exterior work and next returns inside and removes the soot that was brushed down the chimney. When the connector pipes are re-installed, the furnace will be restarted and checked for proper chimney draft.

Business highlights

39 years of trusted experience
Emergency Services Offered

Services we offer

Chimney Sweeping, Chimney Relining, Chimney Repairs and all other Masonry, Animal Removal and Guards, Smoking and Blockage Solutions, Wood Stove and Gas Insert Installations. As a courtesy we always provide free estimates.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

Check

Reviews

4.890 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
2%
3
2%
2
7%
1
4%
Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Write a review
Showing 76-90 of 90 reviews
Werner H.
06/2016
1.0
chimney sweep, chimney repair
  + 0 more
The service was not performed
Description of Work: The provider did nothing after several attempts to arrange for service
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$159
Response from PROFESSIONAL CHIMNEY SERVICES
We tried to set up an appointment but could not agree on a time and date. I explained that we are in the middle of chimney repair season and they would have to wait until we had an appointment and the trucks set up for chimney sweeping. I have records of the times and dates I left messages. It seems that no matter how hard we tried we could not accommodate this customers needs. PCS Staff
Walter S.
06/2016
5.0
chimney repair
  + -1 more
unknown
Description of Work: Cleaned out chimney. Repaired old chimney that was leaking. Lined the chimney.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from PROFESSIONAL CHIMNEY SERVICES
thank you for the work and the review . we really appreciate both. Doug
Dave L.
05/2016
5.0
roofing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Sandra M.
04/2016
5.0
chimney repair
  + -1 more
unknown
Description of Work: Very helpful and professional, would use him again without reservation.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from PROFESSIONAL CHIMNEY SERVICES
thank you very much for hiring us Doug
Erin R.
04/2016
3.0
chimney repair
  + -1 more
unknown
Description of Work: Provider was very difficult to get in touch with and schedule an appointment with. Wound up canceling.
Rating CategoryRating out of 5
responsiveness
2.0
Yes, I recommend this pro
Response from PROFESSIONAL CHIMNEY SERVICES
Angie's List Members, The above review is not quite accurate. Our company is an Angie's List "A" rated company. With SUPER SERVICE AWARDS : 2011, 2012,2013,2014 and currently 2015. In this case we just couldn't both agree on a time to provide service. We are open Monday -Friday 9am to 4pm. This customer requested a weekend date which we are closed. Below is what transpired. We received the customer's request on 3-9-16 We replied to the customer's request on 3-9-16 with a date and time for y the service. That date came and went without a reply from the customer. We then replied again on 3-15-16 to set up a date. Customer did not reply until 6 DAYS LATER on 3-21-16. Then they only offered us two options to provide service. One week day and the weekend. We explained that we do not work weekends and would reply of we could accommodate the one and only specific date they offered. No reply implied that we still looking at options. Poor weather conditions and a snow storm played havoc with overall general scheduling across the board. Respectfully Submitted, Doug Bergen Owner PCS
Wendy B.
02/2016
5.0
chimney repair
  + -1 more
.
Description of Work: Service provider was on time and got right to work. He left everything very nice and clean.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from PROFESSIONAL CHIMNEY SERVICES
thank you very much for calling us to service the chimney. we appreciate the business Doug
Linda G.
12/2015
4.0
chimney repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Donna M.
01/2015
5.0
chimney repair
  + -1 more
unknown
Description of Work: Replaced chimney liner @ pointed up chmney. Doug Bergen was very knowledgeable @ professional @ personable.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from PROFESSIONAL CHIMNEY SERVICES
thank you very much for calling our company doug bergen
Volina D.
10/2014
5.0
chimney repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Victoria V.
10/2014
2.0
chimney repair
  + -1 more
unknown
Description of Work: Never returned multiple calls for an estimate.
Rating CategoryRating out of 5
responsiveness
1.0
Response from PROFESSIONAL CHIMNEY SERVICES
yep I dropped the ball on this one. no real excuse. just got too busy too quick. should have taken the time to return a phone call. let the customer how busy we were. working on getting better at this.
Charles W.
08/2014
5.0
chimney repair, masonry
  + 0 more
.
Description of Work: Replaced damaged bricks & installed a chimney liner.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$1,700
Jay N.
06/2014
5.0
chimney repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from PROFESSIONAL CHIMNEY SERVICES
thank you for choosing our company. sorry for the delays. we are working harder to be more efficient. doug
Amy T.
01/2014
3.0
chimney repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$160
Response from PROFESSIONAL CHIMNEY SERVICES
angie's list members: we were called to do a visual chimney inspection after a chimney fire. our fee for this service is 175.00 and was explained to the customer. they agreed to the price on the phone and set up a service date. we performed the service that included a written report and invoice. this report was followed up with a chimney repair estimate. we were clear that this service call fee would be deducted from the estimated work once completed. after the inspection was done the customer stated that they wanted time to think about the repair options. all physical work and follow up paper work was completed in 5 business days. please note that we also discounted the initial service call price by 15.00 bringing the price down to 160.00. respectfully doug bergen
Gary B.
01/2014
1.0
chimney sweep
  + -1 more
.
Description of Work: I called them twice. They never called back
Rating CategoryRating out of 5
responsiveness
1.0
Response from PROFESSIONAL CHIMNEY SERVICES
I could not get your number off the answering machine. I played it back many times and couldn't understand you. just could not get the exact numbers. I even called what I thought it might be and bothered some people. sorry about this. I do not have called ID. doug
Laura K.
11/2013
5.0
chimney repair
  + -1 more
.
Description of Work: The came out to see if they could get our fireplace working. The guys were very thorough and explained everything they were doing. They weren't able to get it working because they had to price out some parts for us that needed replacing.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170

Contact information

2322 HARRISON, Schenectady, NY 12306

http://prochimneyservices.com

Licensing

Bonded
Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Chimney Repair,
Chimney Caps,
Chimney Sweep,
Masonry,
Fireplaces,
Roofing

FAQ

PROFESSIONAL CHIMNEY SERVICES is currently rated 4.8 overall out of 5.
PROFESSIONAL CHIMNEY SERVICES accepts the following forms of payment: Check
Yes, PROFESSIONAL CHIMNEY SERVICES offers free project estimates.
No, PROFESSIONAL CHIMNEY SERVICES does not offer eco-friendly accreditations.
No, PROFESSIONAL CHIMNEY SERVICES does not offer a senior discount.
Yes, PROFESSIONAL CHIMNEY SERVICES offers emergency services.
No, PROFESSIONAL CHIMNEY SERVICES does not offer warranties.
PROFESSIONAL CHIMNEY SERVICES offers the following services: Chimney Sweeping, Chimney Relining, Chimney Repairs and all other Masonry, Animal Removal and Guards, Smoking and Blockage Solutions, Wood Stove and Gas Insert Installations. As a courtesy we always provide free estimates.

Contact information

2322 HARRISON, Schenectady, NY 12306

http://prochimneyservices.com