Fovama Oriental Rugs & Carpets of Westchester

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I received a call from Cyrus a day or so after my rug was picked up for cleaning asking me to come into the showroom. It felt like a patient being called by the doctor's office to discuss medical problems and procedures !! Cyrus went over just about every inch of my 8 x 10 rug showing me the damage caused by cumulative water leaking in from my terrace. He gave me 2 options and explained them in detail without any pressure to pick one over the other or choose quickly. I wound up picking the more expensive option (and, yes, it WAS pricey) as Cyrus reassured me that I had a beautiful unusual rug and the re-weaving of the damaged part would extend the life of the rug. He explained the process of reparative weaving, why he had chosen those particular weavers and how confident he was that I would be very happy with the results. Throughout this whole process, both in the showroom and over the phone, I was treated with the utmost courtesy and good humor, not only by Cyrus but by the associates picking up the phone when I called. I was made to feel like Queen Elizabeth dropping off her rug from Buckingham Palace. End of story: My rug was delivered 2 days ago and I was absolutely thrilled. It definitely looked cleaner and brighter and the 2 men who delivered it were so accommodating, moving it from one spot to another until it was perfectly placed. I could not tell which part of the rug had been repaired. I asked one of the men to fold the rug over and both he and I had trouble finding the rewoven section. Whoever did the work was absolutely meticulous - I was so happy ! Based on my experience and what I have written, I would recommend Fovama for carpet/rug issues (purchase, repair, etc.) without hesitation. Thank you, Cyrus (and crew) for making the whole process so positive.

The offer was for a 5 X 9 rug. My area rug was much larger which would have resulted in additional charges of close to $200. Since I am not currently working I decided that at this time I could not afford the additional amount. The owner was very pleasant to work with.

Fovama retrieved my rug and did a fabulous job cleaning it. Return delivery and setup also included.

I needed a carpet for a small room roughly 10x18. After looking up carpet stores on Angie's list I came across Fovama. I called with a few questions and made my way to the store. Everyone was super friendly. I felt more like I had friends helping me choose rather than sales people trying to sell me. Once I decided it was a simple streamlined process and before I knew it they were knocking on my door to install. The two installers were polite and neat and very professional. I truly appreciate it when people are highly skilled at their craft. These guys were just that. The carpet was a beautiful wool berber. Overall it was a great experience and I look forward to more carpet from Fovama in the near future.

The price was $99.00 for $200.00 worth of Oriental or Area carpet cleaning with pick up and delivery. When I asked them to be specific they said it was $4.00 per square ft and and $1.00 sq ft extra for curb side delivery. This would make an 8x10' rug. this would make the cost be $299.00 ($400.00-200.00 +99.00) I can have this same rug cleaned locally for less, so the deal is not better than the normal cost with many restrictions on appointment dates and not in home, by curb-side delivery, which is a real hassle.

Very good job on carpet. Very pleasant and knowledgeable owner!

Carpet looks great....it just took a lot longer ...approx 3 weeks to dry ...and was more expensive than I originally thought....but the workmanship was first rate

The experience was good. It was a good price and a good install.

Great! They were excellent to deal with & did A terrific job cleaning the rug.

It went incredibly smoothly. They worked around other contractors. They were neat, professional, punctual, pleasant and did an absolutely beautiful job. They also ordered just the right amount that I have left over but not too much (an issue I have had in the past with other contractors). The area they worked on had just been painted and there is not a mark anywhere. I have also used Fovama in the past for area rugs and also once had a runner made for a curved staircase where they actually pieced together area rugs with a pattern. The result was just incredible. Fovama is the place to go. They are delightful to deal with.

Everything went wery well. The only point is they left water on the floor around where the rugs were cleaned, which we easily wiped off.

Robert came to the house to give us an estimate exactly as our strict timing dictated. We selected a carpet that while in Canada and could not find it when searching locally at Home Depot. Robert took the time to drive with me to the store to help find the exact carpet we wanted and his attention to detail and time commitment were the reasons we trusted Fovama from the start. They did not disappoint! They came to the house and removed carpet and underpad from the entire 2nd floor and were able to meet their commitment to complete the installation the same day and allow our furniture to be delivered the next day. The workmanship and professionalism were great!

They are good. I didn't actually in the end buy from them and it wasn't their fault. I was actually in the Oriental rug business and I know those guys. This guy who happens to be like a personal dealer is totally fantastic. He is great in an industry of not very many great people. He is easy to work with.

Excellent communication; professional service and timely delivery. Great - and I will certainly call them again.

An all-around A+ experience! I was referred to Fovama by an interior designer who told me that Fovama is where she refers all of her clients. Cyrus, the owner of Fovama, was a pleasure to deal with from the second I walked into his showroom: personable, professional, knowledgeable and witty. I told him what I wanted to do and my budget, and he showed me several options which I immediately loved. Caesar came over later that afternoon to take detailed measurements. After I placed my order, Cyrus kept me updated on when he would receive it from the manufacturer. Once it arrived, Caesar called to schedule the installation for a few days later. On installation day, Caesar and Marvin were prompt, professional, and extremely hard-working: they worked from 11am to 4pm non-stop with only a few short breaks to drink some water. The carpet looks truly amazing -- we love it! We will definitely work with Fovama again and will not hesitate to refer our friends to them.

Our oriental rug was damaged when a tree came through our roof. It sustained a gash about one foot long on one side along with several smaller cuts nearby. The cleaning company that came and cleared out all of the debris took the rug and had it cleaned. I then brought it to Fovama to see if the rug was worth repairing. All I knew was that my mother in law had bought it at an auction many years ago. I was informed that it was a 1920 antique sarough and well worth repairing. Besides the new cut and damage Fovama also repaired the frayed fringe edges and a smaller cut in one corner. When I picked it up today there were three oriental rug salemen trying to figure out where the repair had been made. It was literaly impossible to tell! Fovama did a beautiful job. It was a pleasure working with Cyrus. He clearly cares about his work and loves his oriental rugs.

I didn't use them. The owner was lovely. He discouraged me from doing the work because it would be very costly and not worth the cost to do it right. Otherwise he would have to cut down the rug, which would ruin it more, so I didn't do the work. He kind of tried to sell me something instead. I am not accusing him of anything. I don't want to misinform anyone. He seemed like an upfront guy, but I wanted to run it by another company to see if it would be so costly to fix. His demeanor and his customer service were good. He was very polite and personable. His helper was very nice and helpful. He seemed very knowledgeable about his work and his field. I haven?t done anything with the rug yet.

The experience was excellent from start to finish. Wonderful service, it was a pleasure to work with everyone at Fovama. I found the perfect rugs for my space. They look and feel rich in the space. Fovama had thick padding for under the rugs that not keeps our neighbors downstairs from complaining, but also feels wonderful to walk on. I was looking for two rugs for an L shaped living room/dining room. I did not want the same rug in both places but wanted rugs in the same color palette that would work together. I first found the rugs on Fovama's very user-friendly web site. They did not have them in stock, but, at no charge to me, ordered small ones that I could look at so I could check the color and see how they worked together. (I was looking for oversized rugs.) The delivery men laid the padding and rugs for me, moving some furniture that was too heavy for me to move alone and carefully measuring to ensure proper placement. I would definitely work with Fovama again.

I THOUGHT THE PERSON WHO OWNED THE CARPETING PLACE WAS TERRIFIC, BUT THE PEOPLE WHO LAID THE CARPET WERE JUST A B. THEY WEREN'T EXCELLENT, BUT THEY WERE GOOD. THE PRICE WAS GOOD.