Response from Dragons Electric
I am sorry you were without heat or hot water for 5 days. We did give you the opportunity to get heat and hot water sooner and you choose to wait, which we appreciate and know was a huge inconvenience for you. We completed your panel change on a Wednesday. You called on Thursday saying you had no heat or hot water. We immediately sent our technician back over. He figured out that we accidentally sent 240 volts to your 120 volt heating system. The normal rule in wiring is if something has a red and black wire the it is 240 and the red and the black are hooked to a breaker. Somewhere along the lines someone junctioned the white wire with a red wire so you were left with a red and black instead of a white and black in the panel. Once we realized the heating system did not have the right power we called the heating contractor we use. He was buried and could not get up there. He did offer to walk our technician through diagnosing and repairing the system. Our technician spend all day at the problem, we replaced two parts on the furnace, and by the end of Thursday everything appeared to be working. On Friday you called back and said that the system went through its cycle and would not refill on its own, but if you hit a reset button it would go through its cycle again. You said there was no rush and I said I would get the actual heating contractor over there because we are electricians and not heating guys, I put a call into the heating contractor. He was not able to get back to me until around 5pm. By that point I had 2 missed calls and messages from you saying that the reset technique was not working. The heating contractor could not get there until Monday. I called you back and said the heating contractor we use cannot get there until Monday. You can use your own and send me the bill or wait until Monday. You said a weekend call would be at the emergency rates and you were willing to wait until Monday. I said thank you and we set up the call for the heating contractor for Monday. The heating contractor went on Monday and found a bad ignition coil, which he replaced. I talked to the contractor to make sure everything was ok. I did not have time to call you again, which I should have made time. As it was we paid more for the parts and labor to fix your heating system then we charged to do your panel swap. By all rights we should charge for the heating work, as it was not wired by the normal methods to start with and that is what generated the issues, but we will not however because we stand by our work. Again we apologize for the situation and thank you for your patience.