Bi-County Garage Door is owned and operated by John and Bill Malone. They have been in the garage door industry for over 20 years each. At least one of them is on every installation. Bi- County Garage Door is licensed and insured in both Nassau and Suffolk Counties and has an excellent record in both
Bi-County Garage Door is a family run business with more than 20 years experience in sales, service, and installations. We carry and service many different manufacturers including Amarr, Hormann, Clopay, Genie, General Door and others as well as automatic door opener manufacturers Lift-Master and Genie. Bi-County Garage Door also stocks many repair parts and most repairs are done within 24 hours. Bi-County Garage Door provides quality service at a reasonable rate. Additional email - themalones@live.com.
Excellent service. Exactly on time. Great communication with customers. Always responded personally to my calls and were very professional. Very prompt respond even after the job was completely, great follow up. Excellent people, honest and good quality. Very satisfied and strongly recommend them.
Description of Work: Replaced the broken coil/spring on my 10x10 garage door with upgraded one 20k cycle, lubed all three doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Alesia S.
06/2015
5.0
garage doors
+ -1 more
On time - new opener is perfect - friendly family oriented business
Description of Work: New garage door opener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Irma G.
04/2015
5.0
garage doors
+ -1 more
They were very efficient. professional and prompt. Highly recommend.
Description of Work: Removed old doors and carted them away. Installed 8 x 7 white vinyl Wayne Dalton door with track extension and inside slide lock. Installed chain drive opener with 2 remotes and one keypad.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,275
Response from Bi-County Garage Doors Inc
Thank You
Richard D.
02/2015
5.0
garage doors
+ -1 more
Great. No problems to date.
Description of Work: Replaced and installed 2 automatic Garage Door openers
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Bi-County Garage Doors Inc
Thank you
Ken K.
12/2014
5.0
garage doors
+ -1 more
Went well. Fixed the garage door. He was prompt and got the door repaired in a timely manner.
Description of Work: Replaced garage door cable. Adjusted the motor chain, lubricated rails
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Bi-County Garage Doors Inc
Thank you for the response, I am not sure why we received a D overall rating when you gave us all A's in each of the categories. Thank you anyway
Barbara B.
12/2014
5.0
garage doors
+ -1 more
appointment was for 12/17 between 10:00 & 11:00 A.M. They arrived about 10:30 A.M. knew immediately what needed to be done & told me the cost & promptly did the work . Very efficient.
Description of Work: replaced springs & lubricated garage doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Bi-County Garage Doors Inc
Thank you
Leslie M.
10/2014
5.0
garage doors
+ -1 more
The purchase and installation went very smoothly from start to finish. They are the ultimate professionals in addition to being pleasant, kind, and friendly. The doors were installed in about an hour or so. They look beautiful and operate efficiently. We would definitely recommend them and we would call them again if the need arose.
Description of Work: Replaced two separate garage doors with inserts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from Bi-County Garage Doors Inc
Thank You
Sandra D.
09/2014
5.0
garage doors
+ -1 more
He is very helpful, had a small job to do and he came and took care of the problem. Also went out of his way to make my door run smooth. After calling others he was the only one I got ahold of.
Description of Work: I hired him to fix my garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Bi-County Garage Doors Inc
Thank You
BARBARA G.
08/2014
5.0
garage doors
+ -1 more
Knowledgeable, timely, totally professional. Came when they said they would, did a fantastic job installing two new garage doors and the price was the cheapest. Totally pleased with this company and wouldn't hesitate to recommend them.
Description of Work: Replaced two old wooden garage doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Bi-County Garage Doors Inc
Thank you, I am glad you were satisfied with the installation
Margaret G.
07/2014
5.0
garage doors
+ -1 more
These guys were great! They were accommodating to my schedule . They were at my house when they said they would be and the job took just as long as they said it would. There was an additional expense due to wrong springs from another company but they worked with me on the price. They made sure I understood how to work everything before they left. Very happy customer.
Description of Work: Installed new motor with remote and keypad. Also replaced springs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Bi-County Garage Doors Inc
Thank You, I am glad you were happy
Ravena V.
07/2014
5.0
garage doors
+ -1 more
They repaired an old garage door system, so old it wasn't recognizable to them. The garage door dragged along the system itself, having been ill-fitted probably when initially installed but even still, they didn't try to upsell me on a new door. John acknowledged that it's an old, but solid door. Top of the line door in it's day when it was built and there's still plenty of life left in it. Therefore, he just recommended replacing the actual mechanism and giving me two wireless reports and a keypad system. I was VERY pleased with the services and would absolutely recommend them to anyone and when I do replace my garage doors, probably in two years - I will be calling this family. Thank you John & Bill!
Description of Work: I met with John on June 20th who managed to keep our appointment, despite having a death in his family literally that morning. Great guy. He spent a lot of time with me, analyzing my problem, explaining the various mechanisms and components to the garage door we inherited in our new home and then of course, presenting me with the solution. Given the events in his family, he asked me for an extra week in order to complete the job. Well he delivered!! I was very pleased with the level of professionalism he exhibited during the estimate process and then his brother came out today as promised to do the work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Bi-County Garage Doors Inc
Thank You, I am glad you were pleased.
PACO C.
05/2014
5.0
garage doors
+ -1 more
John answer called in the morning and showed up in early afternoon. He spend 10-15 mins to fixed the garage door issue, lubricate the roller and adjust the garage door. Everything seems working fine now. Thank you, John.
Description of Work: replaced broken safety sensor and lubricate the roller
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Response from Bi-County Garage Doors Inc
Thank You
Phillip V.
05/2014
5.0
garage doors
+ -1 more
John provided me with a job quote and an estimated time the work would be completed and his brother Bill did the actual installation. The job took an hour longer than expected because of some issues caused by the installer of the original garage door, but the price was still exactly what was quoted to me by John and the quality of the work performed by Bill was excellent. I would absolutely recommend them to anyone looking for the services they provided.
Description of Work: Installed new garage door and opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Response from Bi-County Garage Doors Inc
Thank You [member name removed], I am glad you were happy with the job.
Cheryl S.
05/2014
5.0
garage doors
+ -1 more
John answered the phone right away even though it was clear he was not feeling well. He said his brother would be over the next day at a particular time, and he was! Bill couldn't find a specific reason the door would reverse...of course when he was there, it didn't do it as much...you know...like when you make that dentist appt and the pain goes away. Anyway, it appeared it was just leaves blowing around and cob webs, so he raised the "eyes" to prevent the mechanism from triggered at low blowing debris. It works fine now...as long as I'm sure to not stand too close when I press the outside button. Those eyes see everything! They were very nice and I thought reasonable as well.
Description of Work: One of my automatic garage door openers would be triggered to stop and reverse. Couldn't figure out why, so I called this company based on the other positive reviews. John answered the phone right away even though it was clear he was not feeling well. He said his brother would be over the next day at a particular time, and he was! Bill couldn't find a specific reason the door would reverse...of course when he was there, it didn't do it as much...you know...like when you make that dentist appt and the pain goes away.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Bi-County Garage Doors Inc
Thank You
Barbara L.
03/2014
5.0
garage doors
+ -1 more
Bought and had installed a triple insulated steel door and auto opener. The trick here was that I have a brick chimney that prevents the track from going all the way back and a door going from the house into the garage right in the middle of the back wall. When I first found them on Angies list, I called them. John (owner) came over that day and examined the situation. He said they could install a new energy efficient door and install an opener and alter it to where it would not interfere with the chimney. Next next day his brother Bill and a worker showed up. It was done in two and a half hours. The door is beautiful and it works perfectly. They came up with a solution. They even off centered the mechanism to where it is off to the side and doesn't interfere with the door from the house into the garage. Both John and Bill were very courteous and personable. They were clean and took the old door away. Installed a nice, bright light. Gave me two remotes, a keypad, and a button on the side of the inside door to open the door or turn on the light. I am so glad I found them. They were upfront, and honest. I would highly recommend them. I don't know if the price was good, but they were able to do what others said couldn't be done. It was worth it.
Description of Work: They replaced new door and custom installed auto opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Response from Bi-County Garage Doors Inc
Thank you (Member name removed), I am glad you were happy with the job.
Lorraine W.
03/2014
5.0
garage doors
+ -1 more
They were very good. I am going to call him soon because I am going to have another garage door lock put on another garage door. They are really nice people. The price was fair. They are very good and are not as expensive.
Description of Work: Bi-County Garage Doors Inc. changed garage door locks, fixed some other things that were not doing so right, and put everything up to code.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Colleen M.
02/2014
5.0
garage doors
+ -1 more
Called for repair late on Thursday, Bill showed up early Friday afternoon. Took 15 minutes. Bill was polite and fast and I would definitely recommend Bi-County Garage Doors for any future repairs.
Description of Work: Repair Springs on garage door opener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Bi-County Garage Doors Inc
thank you
Beth B.
01/2014
5.0
garage doors
+ -1 more
Excellent work. They adjusted the height of the tracks to accommodate for our low garage ceiling. They definitely knew what they were doing.
Description of Work: Hung two garage doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Bi-County Garage Doors Inc
Thank You!
James M.
01/2014
5.0
garage doors
+ -1 more
I called for an estimate and was able to set an appointment with John. He arrived on time and provided a specific price proposal after showing me the various options. I selected the Stratford 3000 insulated steel door with a Lift Master opener. Just as scheduled this morning at 8:00 am, with the temperature at maybe 15, Joe and Bill arrived to remove my old door system and install the new one. They were done by 10 am and the system works great. It's much quieter and heavier. The short pane windows are an added plus. I could not be happier and now will highly recommend Bi- County to my neighbors and friends. Thanks John, Joe and Bill.
Description of Work: Installed new Statford 3000 garage door system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,225
Response from Bi-County Garage Doors Inc
Thank You
Anthony and Barbara N.
01/2014
5.0
garage doors
+ -1 more
We heard of this company through Angie's list. I was concerned if it would be neat, as it is a new garage door. They were very neat.They explained how the opener works, as well as the safety features.It is great not having to manually lift that heavy garage door anymore. Thank you Bi- County.Thank you Angies list!
Description of Work: They were offering a special on a Liftmaster garage door opener that ended at the end of the year.I e-mailed for an estimate and John promptly called the next day and made an appointment to look at the job.It was scheduled within a few days and completed to our satisfaction.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Bi-County Garage Doors Inc
Thank You!
ERIC F.
01/2014
5.0
garage doors
+ -1 more
great, arrived early. Repaced both sides of mechanism. Took them 15 minutes
Description of Work: Fix one side of garage door mechanism
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from Bi-County Garage Doors Inc
Thank You!
Idris M.
01/2014
5.0
garage doors
+ -1 more
Things couldn't have gone more smoothly. I called these guys on a Saturday morning, and they showed up about 3 hours later, ready to install the new door. The two gentlemen who showed up were pretty gruff, but I'll take a job well done over great small talk any day. I originally considered installing the door myself. But I estimated that it would take me at least 4 hours to go through the instructions and fiddle with the device to get it up and working correctly. Doing the math, I decided that I could put my time to better use doing plenty of other things and outsourced the job -- a brilliant decision in hindsight. The crew ran into an initial snag as a heat duct in my garage hangs a bit lower than the top thresh hold of the door frame. They took a closer look and decided that even with a belt-drive system, they could adjust the height of the motor to accommodate the headspace. Had I run into this issue on my own, it may have taken me 24 hours to research the issue, buy some additional parts, and maybe get to the same result. Instead, even with this hiccup, the guys had the opener up and running in 45 minutes, including the access panel that sits on the garage door frame. These guys were efficient, effective, and very reasonably priced. I'd definitely use them again.
Description of Work: Installed a new belt drive garage door opener. The cost includes installation only -- I purchased the opener from another retailer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Bi-County Garage Doors Inc
Thank You [member name removed]
Paul D S.
12/2013
5.0
garage doors
+ -1 more
No details to speak of. It was a simple job done well by John.
Description of Work: inspected doors, replaced weather stipping on both doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Bi-County Garage Doors Inc
Thank You Mr. Skoglund, I am glad you were happy
Marlene R. S.
12/2013
2.0
garage doors
+ -1 more
I called on a Saturday evening of a holiday weekend, I did receive a call back a few minutes later - but not from this company. By the time this company did call back I had already taken another (wonderful) company and my job was completed by them, not this company. Lesson: The early bird catches the worm, but his wife is not happy to have her holiday weekend cut short with work? Happy wife-happy life. But I am a very happy client of "the other" company.
Description of Work: Used someone who returned my call almost right away...
Rating Category
Rating out of 5
$100
Response from Bi-County Garage Doors Inc
Unfotunately, we do not have evening or Sunday Hours, But I am glad you were able to have your problem addressed quickly.
Roseann R.
11/2013
5.0
garage doors
+ -1 more
Everything went very well. Called Bi County came the same afternoon to look at door and discussed different types of doors and options. The new door and tracking was installed by week end with no problems. Would recommend
Description of Work: Replaced old garage door with new vinyl door.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors
FAQ
Bi-County Garage Doors Inc is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 1:00 PM
Bi-County Garage Doors Inc accepts the following forms of payment: Check
No, Bi-County Garage Doors Inc does not offer free project estimates.
No, Bi-County Garage Doors Inc does not offer eco-friendly accreditations.
No, Bi-County Garage Doors Inc does not offer a senior discount.
No, Bi-County Garage Doors Inc does not offer emergency services.