Carpet Doctor

carpet installer, floor cleaner, upholstery cleaner,

About us

Carpet Doctor will help improve the overall look and environment of your property's interior with our full line of services. Since 1972, we have specialized in residential and commercial carpet installation and repair, carpet and upholstery cleaning, tile and grout cleaning, and disaster damage restoration. All of our technicians are certified, screened and trained to provide you with first-class service, using only the latest proven techniques to achieve the very best results possible. Having served this community for 40 plus years as a family owned business, we've had the privilege of building long term relationships with both residential and commercial clientele. See for yourself why we are considered one the best cleaning companies in the Central New York area.

Business highlights

47 years of trusted experience
Emergency Services Offered

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.6166 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
13%
3
4%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.5
responsiveness
4.6
Showing 101-125 of 166 reviews

Cathy M.
05/2019
5.0
I was called promptly by the owner, and his workers were at my house within 2 hours. They were neat, polite, and kept busy to get the job done in a couple of hours. What a great relief! Thanks very much for a job well done.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

andrea a.
05/2019
2.0
Was unable to complete my scheduled move out inspection due to CD not showing up until 426 and then the job took them less than 30 mins and no receipt was able to be provided in a timely manner for my proof that I had, had the carpets cleaned....phone calls were to the owner or manager(whoever) were unanswered and when calls were returned I felt blown off and rushed off of the telephone. I will definitely not reccomend to any other military personnel here at Fort drum

Rating CategoryRating out of 5
quality
2.0
value
1.0
responsiveness
3.0


Shell R.
05/2019
5.0
We are very pleased with the work and professional service.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Diane R.
05/2019
5.0
Efficient full service - personable quick response - exceptional job!! I would highly recommend Dave for any carpet work - very conscientious!!

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Pam K.
05/2019
4.5
Great guy worked, quickly and efficiently.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

greta o.
04/2019
3.5
fine rug cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
3.0

Yes, I recommend this pro

Randy M.
04/2019
5.0
Excellent communication they call back promptly when you call them and they show up exactly when they said they would. Job looks great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

David R.
04/2019
3.0
I hired the to pump out water from my basement. Two young gentlemen showed up after lunch smelling like pot and not really professional. They were not able to suck up much water at a time. They had to keep leaving to empty their truck. I was not informed when I hired that they only take bank checks or cash. It worked out. The owner is s good guy. But it is what it is.

Rating CategoryRating out of 5
quality
3.0
value
2.0
responsiveness
3.0

Yes, I recommend this pro

Fran F.
04/2019
5.0
Dave was great to work with. He responded right away and I had an appt for carpet repair within a week. I'm very happy with the quality of the work. Will be calling Dave again if need arises.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jim B.
04/2019
5.0
Dave arrived as scheduled and performed the work by himself. He was personable and contentious. When he completed his work our wrinkled carpets weren't wrinkled anymore. He did a great job and we were quite pleased with the results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Betsy D.
04/2019
5.0
They really came through for us when we were in a bind time wise and did great work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jin H.
04/2019
5.0
Professional, knowledgeable excellent customer service and easy to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ken F.
04/2019
5.0
Carpet Doctor re-stretched our carpet today. Great communication before the job. On time. Very professional. Knew exactly what had gone wrong with original installation by someone nine years ago, Brought the kind of equipment to fix it. In and out this morning. First class job with careful attention to details and really wanting us to be satisfied with his work. We could not have had a better experience. Ken

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joan C.
04/2019
5.0
The you man who did the work was very polite and friendly. He did a great job and the carpets look very good. I have a dog and most of the spots were from her accidents. I would recommend Carpet Doctor and will use them again in the future. The price was very reasonable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$265

David P.
03/2019
5.0
Everything was on schedule & well done. My wife is housebound & they took great care in keeping the disturbance to a minimum . Great Job by all. Thank You

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Joseph P.
03/2019
4.5
Very courteous and efficient. Very good job and I will use them again when needed.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro
$224

may j.
03/2019
5.0
The two young men that came to my home, were professional and courteous. The did a great job and when I asked them to touch up a few spots, they were more than willing. They cleaned my grout and my floors look like new. The did a great job on the carpets. I highly recommend them for any floor and carpet work.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$1,000

Maureen B.
03/2019
5.0
Saved me my security deposit in my rental. Great service, fast, reasonable. Awesome that this exists for pet owners like me whose dogs find carpet amusing and tasty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mike M.
03/2019
5.0
No comment.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
4.0

Yes, I recommend this pro

Marie S.
02/2019
5.0
Carpet Doctor I give them.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Debbie D.
02/2019
5.0
Prompt, attentive, efficient, and successful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

6490 Pilmore Circle, Rome, NY 13440

http://carpetdoctorofcny.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Service Categories

carpet installer,
floor cleaner,
upholstery cleaner,
ceramic tile installer,
carpet cleaner

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Carpet Doctor accepts the following forms of payment: CreditCard
No, Carpet Doctor does not offer free project estimates.
No, Carpet Doctor does not offer eco-friendly accreditations.
No, Carpet Doctor does not offer a senior discount.
Yes, Carpet Doctor offers emergency services.
Yes, Carpet Doctor offers warranties.

Contact information

6490 Pilmore Circle, Rome, NY 13440

http://carpetdoctorofcny.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day