Carpet Doctor

carpet installer, floor cleaner, upholstery cleaner,

About us

Carpet Doctor will help improve the overall look and environment of your property's interior with our full line of services. Since 1972, we have specialized in residential and commercial carpet installation and repair, carpet and upholstery cleaning, tile and grout cleaning, and disaster damage restoration. All of our technicians are certified, screened and trained to provide you with first-class service, using only the latest proven techniques to achieve the very best results possible. Having served this community for 40 plus years as a family owned business, we've had the privilege of building long term relationships with both residential and commercial clientele. See for yourself why we are considered one the best cleaning companies in the Central New York area.

Business highlights

47 years of trusted experience
Emergency Services Offered

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.6166 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
13%
3
4%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.5
responsiveness
4.6
Showing 1-25 of 166 reviews

David W.
11/2024
2.0
One of the cleaners moved a TV console table and broke off one of the legs. The owner was contacted by phone about the incident, and he stated that they would send someone to fix the table. No one ever showed up. I had another person fix the break.

Rating CategoryRating out of 5
quality
4.0
value
2.0
responsiveness
1.0


Christine S.
09/2024
5.0
Requested capet traffic area cleaned 3 rooms , hall , and stairs.....Very Professional , Finished project was as promised from the beginning to the end...... I would recommend them to anyone and would call them again without a doubt............

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kris G.
04/2024
5.0
So glad they were able to get the job done in the quickest way possible. They worked for hours until our emergency was over and then some.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

sherwin p.
12/2023
5.0
Excellent work with fast response

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$635

Robert F.
11/2023
5.0
Professionals all the way

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$180

albert d.
10/2023
5.0
They know what they were doing,price was good

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Leslie M B.
08/2023
4.0
I needed furniture moved. There were 2 people scheduled. Only one came. He did an ok job, but very little furniture got moved. Took about 4 hours.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0


Mike L.
05/2023
5.0
Good service. They arrived on time and did an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$350

Annette B.
03/2023
5.0
David the owner came to stretch a carpet in the bedroom and also to replace a carpet on the landing. He also had to replace some tacking. David is a very pleasant man to work with. The job was completed to my utmost satisfaction. The carpet stretching was superb and the replacement carpet that he placed on the landing looked fabulous. He had to do some special work where the carpet met the bathroom tile and I must say that it looks amazing. He didn't use any of those ugly gold strips that you see where carpet seams meet; the transitions were perfect. He is a craftsman in his profession. And the price was exactly right. I highly recommend David and his company for any carpeting needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$420

Sarah M.
03/2023
4.0
The owner (I think) who came by the first time was great, but a different fella came by to do the work and was ... less professional. He got the job done (patching carpet dogs chewed up) though not exactly as the owner described, but still a great improvement upon it's condition before. Carpet has been patched for slightly under the price the internet told me to expect so ultimately 4stars.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
3.0

Yes, I recommend this pro
$275

Denise O.
03/2023
5.0
He did a great job! ! Took his time and made my sofas look brand new!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$305

Patrick K.
09/2022
4.0
N/a

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
4.0

Yes, I recommend this pro

Sandy H.
06/2022
5.0
Project repaired..stretched carpet in 4 rooms and hallway. Amazing job. Extremely friendly and professional. Definitely recommend them. Sandy

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$650

Marianne B.
10/2021
5.0
Easy to work with. Did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rosario M.
08/2021
3.5
They did not arrive as scheduled. Were to arrive at 9-10 AM. Called them,was told they had schedule for 10-11 AM ,but were behind schedule.They finally arrived at 1:30 PM.

Rating CategoryRating out of 5
quality
3.5
value
3.5
responsiveness
2.5

Yes, I recommend this pro
$275

Sandra S.
06/2021
5.0
Extremely friendly and competent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ronald c.
06/2021
5.0
Everything went well. The owner was very easy to work with. They showed up when scheduled

Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
4.0

Yes, I recommend this pro
$290

Virginia S.
06/2021
5.0
Carpet Doctor does his work well. Great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

Lynn B.
05/2021
3.5
Just too chatty... took too long to do the job!

Rating CategoryRating out of 5
quality
3.5
value
2.0
responsiveness
2.5


larry K.
03/2021
5.0
Great Job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sabdra H.
03/2021
5.0
My furniture was cleaned in a professional manner and my input and preferences were implemented. Very happy with the results!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$170

Gordon B.
03/2021
5.0
Our carpet in a couple of bedrooms is about 8 years old and they developed unsightly "wrinkles". When the team was done re-stretching the carpet my wife commented that it looked better now than when it was installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$265

Rowena K.
02/2021
2.5
They missed some corners and, overall, the grout was not as clean as I had expected. They used soap and high-pressure hot water. I guess I got what I asked for because I did not want toxic fumes in my house in the middle of their winter. Nice people to have in my house, but I think I could have done as good a job.

Rating CategoryRating out of 5
quality
2.5
value
3.0
responsiveness
4.5

$1,251

Tracy C.
02/2021
4.5
Excellent job cleaning my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Loretta Q.
02/2021
5.0
Very happy with the results

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

6490 Pilmore Circle, Rome, NY 13440

http://carpetdoctorofcny.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Service Categories

carpet installer,
floor cleaner,
upholstery cleaner,
ceramic tile installer,
carpet cleaner

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Carpet Doctor accepts the following forms of payment: CreditCard
No, Carpet Doctor does not offer free project estimates.
No, Carpet Doctor does not offer eco-friendly accreditations.
No, Carpet Doctor does not offer a senior discount.
Yes, Carpet Doctor offers emergency services.
Yes, Carpet Doctor offers warranties.

Contact information

6490 Pilmore Circle, Rome, NY 13440

http://carpetdoctorofcny.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day