Deep Freeze Refrigeration, A/C & Heating LLC

We had deep freeze come to our new home to service our ac units. We got a few quotes and they were the most reasonably priced. It took about a week to get back to me when I left a message regarding getting an estimate. However, once they got back to me i was able to make the appointment in relatively short notice and everyone was really nice. 2 people came to service our units (father and son) and they seemed to be knowledgable but also seemed to be a little rushed (i guess it is the peak season for them right now).

There was no problem with Deep Freeze Refrigeration, A/C & Heating. My AC unit was not working, it would auto shut off and they helped me with that. They are professional.

They did good. They came in and checked the stuff. I thought they were going to change the filter but they just sprayed. They didn't do anything impressive. You pay for what you get. The guy did great. It wasn't worth the price they charged.

Tony was nice, but I found his estimate way overpriced. Ended up going with someone else for half the cost.

I had to get a refund because they were unable to come out for several days when I needed them. I ended up using someone else. They were very professional and responsive, though.

I called one evening when I realized my heat wasn't working, They Came very quickly. Got my heat working, but needed to get a part. Got the part and came back the next day. Tony had also serviced my central air in June 2013. Easy to get an appointment.

Our boiler stopped working the first week of sub zero temperatures. We looked on Angie's List and found a $95.00 deal for boiler cleaning, etc. They were a family business. I believe the woman who answered the phone was a family member; she was really nice and helpful. The technician came with his son and they were quick, efficient, and diagnosed the problem accurately. With that information, my husband was able to install the valve, and voila! We have had great heat ever since. Thanks so much!

On 3/3/2014 I called Deep Freeze Refrigeration to schedule a appointment so that I could get an estimate on installing a center air unit in my home. I called around 10 am and spoke with a women and explained to her what I was looking for. She took down my name and phone number and told me I would be receiving a call from someone later that night. Unfortunately, I did not receive a call that night or the day after. I was very displeased with Deep Freeze Refrigeration, as you only get one chance to make a first impression, and they made a bad one with me! I'm sure after this review I will be receiving my call back, but unfortunately I will not be picking up as they lost a customer!

They did a good job, it's just that it took so long. Replacing the tray took forever to get back from them. It took them three months to do it, but they were very nice guys and did a good job at the end. We did have to call them many times to do it. We had to buy the parts extra. Every time I called them they said they were ordering the part. I finally told them I was going to call Angie's List and the next day we had the part. However, now the humidifier is in working order. They were very well known, worked very well and we were very happy at the end to have it installed. I think they were usually here at the times they gave us. I did not have to wait an entire day because they came out within the time they set.

I was very happy with the service after being refused by several other companies. Deep Freeze took my information, dispatched a worker quickly and the job was done. The workers knew exactly what to do and got right to work. I recommend them highly and would suggest you ask for Tony if you do need their service.

I’ve called several times. They never returned a single call, and I have no idea why. I would never recommend them to anyone. I requested to have a refund processed.

The provider was very professional. It seemed that the problem was fixed (no heat getting to the bedrooms - I have baseboard heating, and one of the circulators isn't working) when he installed a new thermostat. However, the heat only lasted a few hours. I called him about this and he said that there must be a different problem... and to solve it would be expensive. I still need to follow up on this, as I wasn't home when he came back the second time, and my son told me what he said about the box.

Everything with the service was perfect, we encountered no problems. They arrived on time and did what they were supposed to do. He provided me with an estimate for a new furnace. I felt he was pressuring me to get it done before the end of the year because the laws were changing which I did not like. I called a few other providers who said there are no such laws that were passed so there is no hurry to get a new unit.

I was very satisfy with the the staff at Deep Freeze Refrigeration. The process was accurately and thoroughly explained to me, Not only do I recommend this company but I will also be using them in a future project installing the central AC in my house.

They were really really late. The job before mine took much longer than expected so I can't ding them for that. My job ended up being a little more difficult than they originally anticipated but at the end of the day, my problem was fixed and they stuck to the price given in the estimate. I would use them again.

I recently bought a $95 furnace tune up coupon from them. I got a response that told me to call the office. When I called around 9am, a women on her cell phone answered, I could hear a GPS talking in the background so I knew she was in her car. She told me she would call me back later then didn't call me back until 830pm when I was trying to put my kids to sleep. We set an appointment for Wednesday 11/20 but they showed up on Tuesday 11/19 in error. I called the women back and she said she screwed up and thought today was Wednesday not Tuesday. Then, unbelievably, she said she had to call me back because she was cooking her breakfast! If they are this incompetent with scheduling I can't even imagine what they will do to my furnace.

We discovered after we moved into our new home that the whole system was being run without a proper filter in place, and the screen at the intake was at an angle and was covered in about one inch of dust and dog hair. We contacted Deep Freeze hoping that they would be able to address the filtration problem, which they couldn't. We realize that it is a very old system and needs to be replaced, and that there wasn't much that they could do. However, it would have been nice to get some more helpful advice about how to provide better filtration until we could afford to replace the entire system.

Deep Freeze installed and maintains my home a/c unit (I found them on Angie's List). When we needed emergency service on the commercial walk-in freezer at the sandwich shop our family owns, I did not hesitate to contact Deep Freeze! Tony arrived a short time later. Diagnosed the problem (leak), and repaired same day. We have used him several times since then for our walk-in refrigerator and a/c and heating unit. He is responsive, incredibly honest, reasonably priced. A true professional!!

Their communication was not good enough to get me an estimate, so how should they be trusted with a $15,000 job? I just bought a house, and am looking to install a new heating cooling system (or at the very least install some ductless units and do some duct work with the existing furnace). I called on Monday, 11/4 to schedule an estimate. I spoke with Denise, who told me she would contact Anthony (company owner) to get back to me regarding the time of an estimate. That call never came. I should have stopped there. I called back on Tuesday, 11/12, and was offered vague excuses as to why I was never called back ("Oh, you didn't call to cancel?"/ "Miscommunication with Anthony). Denise said she would call Anthony and get right back to me. I didn't hear from them for the rest of the night, and figured I would stop bothering with this company, but I finally received a call the next evening, and scheduled an estimate for after 4 on Tuesday, 11/19. As I was leaving work at about 3:30 on the 19th, I noticed a missed call from 3:15 on my cell phone from a 516 number. No voicemail or anything. I scrolled down to my previous calls and recognized it as the number for Deep Freeze. Strange, I thought to myself, that they would call without leaving a voicemail. I called them back twice and nobody picked up, so I left a voicemail and headed to the house (where I am not yet living--I was going there specifically to meet with Deep Freeze). When I arrived at the house without hearing from Deep Freeze, I called a third time, and nobody picked up. At 4:30, I finally received a call from Denise stating that Anthony was stuck at another job and could not make it. I told her I had noticed the missed call, and asked why she did not leave a voicemail. "Uhh, the phone just rang and never went to voicemail" was the response I received. I asked why she didn't call back a second time and try leaving a voicemail. "I'm sorry sir" was the response I received. I told her that I had specifically driven to the house in rush hour traffic to meet with Anthony, and told her I'd wait there a while for him if I had to. "He's stuck in Suffolk County. Is there another day he can come?" At that point, I left her know that they had lost out on my $15,000.

I called other companies come out to fix my motor that burnt out in my HVAC system and they all wanted me to pay them to come "diagnose" the system, even though I knew the motor was shot. Deep Freeze not only took my word that the motor was the part that was broken, but came with the part ready to install on the first session and didn't charge me for the first "diagnostic" visit. The owner of the company spoke with me over the phone to get to the heart of the problem and explained in simple terms everything that I needed fixed and what I needed to do. He also came himself on a holiday and didn't charge me extra or an arm and a leg for the service. Truly wonderful service and I will definitively be using Deep Freeze again for annual service as well any problems that may arise in the future. The most important thing though was that the owner didn't try to upsell me on a thousand things or extra service contracts or cleanings. He only came to fix the problem, and was very professional. Great service all around.

He never reschedule appointment and I ask for refund of coupon.

I noticed my hot water heater was leaking and called Deep Freeze on a Friday. I was very politely greeted and scheduled an appointment for the following Monday for an estimate. With no issues the owner, who is also a hands on guy, came right on time and was very easy to deal with. I received a proposal shortly after, but unfortunately I lost my hot water right after the inspection and has to act quick. I needed some clarification on the estimate I received but I only had one day to make a decision. I was I formed that someone would get back to me that evening or the following morning, which turned out to be that same evening as promised. At this time I was already in the process of having another contractor provide the service I needed so I didn't peruse Deep Freeze anymore. I would definitely recommend Deep Freeze for being very responsive and professional even though I did not end up using them

Well, After laying out money to join Angie's List for the specific reason of finding a Good Reliable AC/Heating Company/installer and going through the motions of how the list and the system works I located one of the premiere companies that has one of the highest ratings on Angie's List Made the call and explained to Xenise exactly what I needed and that was to completely replace my existing unit. I was told I would be getting a call later on Friday to let me know when the available date would be for the salsperson to come and inspect my home and give me an estimate. Received a call from Denise late Friday evening informing me that the salesperson could be there on Saturday. I informed her I would not be home until after 3PM and if that was ok with them. Absolutely, no issue and I was called back with a confirmation somebody would be here between 3PM and 6PM Saturday August 17th. I left my event at 2PM to be sure I made it home well in time for the salesperson. I arrived at 2:40PM to find the business card stuck in my door and a voice mail asking if I was home and to confirm my appointment that was set up the previous day for between 3 and 6 PM. The voice mail asked me to call the office and let them know when I would be home. I was there and ready at the confirmed time waiting till 6PM to be sure no one arrived during that time. I called to inform them that I was home and 3-6PM was the correct time and why did they come early. They knew I would not be tghere and I was upset as I had to leave what I was doing adn come home to be there for the estimate. So lines gets crossed and misscommunicatios sometimes happen but I still have not received a call back from them. While they may have a good rating from previous jobs, they failed on this one and I will not be using them even with their good rating. If they cant follow their own schedule how will they be after the fact. Makes me wonder sometimes why we spend money to find a good reliable company when they end up just like most of the others.

Great they were in the house for 45 minutes as well as out side I thought they did a good job.

1. gave quick estimate. 2. performed work very well. I am very satisfied. 3. Removed the old boiler and cleaned it nicely. 4. Gave extra time to pay without asking for it. 5. I called him back for my A/C 6. Came on the same day and fied it at very reasonable price. I will always do do business with Toney.