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Deep Freeze Refrigeration, A/C & Heating LLC

Heating and Air Conditioning, Water Heaters, Appliance Repair

About us

Deep Freeze is a full service contractor celebrating ove 35 years of operational excellence. Our company has extensive experience, along with a strong reputation for complete attention to detail and well thought out designs to meet our customer's needs. We are continuously improving our offerings and researching new products to provide unique, customized solutions for every home comfort need. In addition to our exceptional customer care, we are always available to answer any questions or assist with your home comfort and design needs. Visit our website www.deepfreezehvac.com or Call us at 516-599-0421 or 516-216-3664

Business highlights

41 years of trusted experience
Eco Friendly

Services we offer

Sales, service & installation -central heating & cooling systems, commercial refrigeration, walk-in boxes, freezers, deli cases, ice machines, soda cases, frozen food display cases, roof-top heating/cooling units, water heaters, gas furnaces, high efficiency equipment, , mini-splits, ductless systems, Boilers, steam, hot water, heat pumps, hot water coils. Duct work, gas fireplaces, check our website.

Services we don't offer

Oil burners, wall or window air conditioning units, roofing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6224 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
10%
3
4%
2
5%
1
9%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 1-25 of 224 reviews

Dan C.
10/2021
5.0
heating & air conditioning/hvac
  + -1 more
Tony and Jr. are excellent to deal with. They are very reliable, knowledgeable and very consistent as we have known them for years now. They never make promises that they can't keep and always give their honest opinions without the fluff. In today's market, it is really hard to find good, old fashioned workers like these guys who are knowledgeable, reliable and easy to work with.
Description of Work: Repairs for boiler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Deep Freeze Refrigeration, A/C & Heating LLC
Thank you very much for the review.

DANNY M.
05/2020
1.0
heating & air conditioning/hvac
  + -1 more
Shortly after submitting my review last year, the a/c started to run hot. I called tony and after he cancelled 2 appointments, he finally came over. Spent 2 hours here and said everything was ok. It was not ok. He came back about 10 days later and again spent about 2 hours here, He said system was fine and that maybe I needed to put a curtain up at room entrance or buy a second unit to place in room. A/C ran hot all summer. Last week I had another company to come over and examine a/c. In 3 hours they diagnosed and fixed problem. Appears that I had a leak in one of the units and deep freeze did not want to want to spend the time needed to fix it.Do no waste your money on deep freeze.
Description of Work: Ductless airconditioning

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$10,000

Response from Deep Freeze Refrigeration, A/C & Heating LLC
I installed a ductless air conditioning system for Mr. [Member Name Removed] but unfortunately, the system began to have some problems (not cooling). I responded each time he called and got the system running. I explained to him that there was probably a leak and that I would keep him comfortable for the remainder of the summer and return in early Spring to search for and repair the leak at no charge to him. Because of the current pandemic I thought it best to wait but he never contacted me and instead he chose to call another company without even giving me the opportunity to resolve the issue.

Abbie R.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
We have been dealing with Tony over 10 years. He has always done a great job. When our burner went he replaced it without delay. We recently had him change our thermostat and flush out the water heater. Every summer he checks the central air to make sure its maintained.
Description of Work: Had gas burner replaced 5 years ago, had water heater replaced and central air maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leslie F.
08/2019
5.0
heating & air conditioning/hvac
  + -1 more
Very nice company and very nice people. Used the twice. Recommend them to friends.
Description of Work: repair our A/C and maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for the review

DANNY M.
05/2019
5.0
heating & air conditioning/hvac
  + -1 more
Job was started and completed on time. Tony was very cooperated with my requests. Would hire again. Cost was 9700. plus electrical.
Description of Work: ductless air conditioning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,700

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review

anthony F.
09/2017
2.0
heating & air conditioning/hvac
  + -1 more
I use this company because they had so any positive reviews- First I'll say Denise, who answers the phone, was a sweetheart and the owner and his helper were personable as well. They came on a Saturday and looked at all 3 units although there was no actual servicing performed, just a visual examination. I pointed out the unit that was burning up wires and was advised it would need a hard start kit. I was quoted an additional $550 for parts and labor and when I asked, I was told the part alone was $350.The owner came back a week later to install the part at which point I googled the part by brand and part # and discovered it was a $13 part. After the install was complete I let the owner know that I knew this and he dropped the price by $150. All of this would have been OK (I guess...) except the unit continued to fry wires so I called them back again and this time was advised the problem was the windings in my condenser (?) and that the unit needs to be replaced at a cost of roughly $1200-$1500. I didn't get a refund for any of the ineffective "service" that had been performed. If you use them just be aware...
Description of Work: I purchased a $200 deal to service up to 3 HVAC units (I have 3). I was experiencing a problem with 1 of my units burning up wires that I wanted addressed as well.

Rating CategoryRating out of 5
quality
2.0
value
2.0
responsiveness
3.0

$600

Response from Deep Freeze Refrigeration, A/C & Heating LLC
Upon inspection I advised this customer that the compressor should be replaced. The repair was done on 2 of the 3 machines; one unit needed a contactor and one required a "hard start kit" which does not cost $13.00. We went back a second time and found burnt wires on the compressor. We removed all of the burnt wires and installed a compressor terminal kit at NO CHARGE to customer. Unfortunately, the customer purchased this deal which is strictly for maintenance and annual check-up of equipment that is working (clearly stated on my Angie's List profile). If he knew there was a problem (burning wires) he should not have purchased the deal (3 unit check-up) and simply called for service. I think he was under the impression that this deal was for repairs (including parts). The price he was given ($550.00) was for both parts and labor on 2 units and he was not charged for the initial inspection. The only reason I agreed to reduce the price was to appease this customer (due to his own misunderstanding) and not anything more than good business practice.

Herbert A.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very happy with the new units and his services.
Description of Work: Tony advised me we needed to replace at least one condenser unit, as we have 2 zones. He looked at the second and advised it would be less costly to replace both at the same time, as they were 13-15 years old and the second unit would be going shortly. He advised me which were the better manufacturers and what would be best for the main burner I have. I looked at products and made a decision. Tony ordered the units and installed them. This was 3 years ago and no problems His price was fair and I did shop around. We have called Tony several times and he always showed up when he said he would, very polite, honest and fair and the parts arrived quickly! I will continue to work with Tony at Deep Freeze Heating and AC.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Deep Freeze Refrigeration, A/C & Heating LLC
Thank you for your review.

Stanley A.
06/2017
2.0
heating & air conditioning/hvac
  + -1 more
5 weeks later 2 lbs needed again. provided by another company. Price for coolant was less. Second company's service person said that the coils needed to be cleaned. As a result unit was overheating which may have resulted in need for additional coolant. Service person said that whoever serviced the unit should have cleaned the coils. The additional coolant may have been need because the leak sealant didn't work. I will test it again in 5 weeks and know for sure.
Description of Work: A/C unit was not working. Called for service. Recommended sealant for leak and 3.5 lbs of coolant. Work was done.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$575

Response from Deep Freeze Refrigeration, A/C & Heating LLC
At the time of service unit was short refrigerant and the coils did not need cleaning. We injected EZ-Seal (leak sealant) into the system. It's not uncommon for some refrigerant to leak out while it's sealing internally. Unfortunately, you felt the need to call another service company before we could come back to complete repair.

LISA M.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
I found my guy on Angie's List and I just love him. He's always fast response, incredibly honest. I even had him do my nephew's (this was 2 years ago, though) Subway restaurant. Honest as the day is long. His work is incredible. He gets an "A"+ for everything: price, response, customer service, everything. His name is Tony and once in awhile he brings a helper. He knows us now.
Description of Work: He did the beginning of the year service. A couple of years ago, they are the ones who replaced my A/C unit and repaired it in between. But not in the last year, because he's so good he doesn't have to come back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review

shmuel B.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic. They showed up on time, wasted no time to diagnose the problem. Before I turned around they had the problem fixed. would definitelyyou again. A++
Description of Work: Central air

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review. there is a mistake on the date of this review, the proper date for this service 8/3/18.

Chantal T.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
It was a great experience Anthony explained to me what was going on with the boiler what needed to be fixed,& replaced. Very happy with the service provided. Will use again for my yearly tune-up.
Description of Work: I had some issues with my boiler where I was without heat,& my boiler kept making loud noises. I purchased an offer from Deep Freeze. Even though the offer I purchased was not what I needed Deep Freeze still honored it. I was very pleased with the service. Anthony,& his son did a great job cleaned up everything,& removed the trash. Now my boiler comes on at 70 degrees unlike before where it Only came on once you turn the thermostat to 80. I needed a new pump,& a new tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review

Frank F.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
It was good. We were satisfied with the work he did, it has been working since. He came when he said he would and cleaned up afterwards. There were no problems. He explained everything to my husband and he was doing it, I think the quality was excellent. The owner and his son came. He explained everything and was punctual. He diagnosed the problem right away and checked the whole system. He did not come with just a part and put it in, he was here for quite some time. He was here at least 2 hours.
Description of Work: I used Deep Freeze Refrigeration, A/C & Heating LLC to take care of the furnace. There was more extensive work then the Big Deal. He replaced the ignitor.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$595

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review

ed S.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
It was fine, no problem. They followed up. When they were doing the installation, they called up and explained. They were responsible and reliable. I think it was a good cost. They came on time.
Description of Work: They installed and replaced the old humidifier with a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for the review

Wayne D.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
I would recommend Deep Freeze without hesitation. They replaced one of my central A/C units and have also done routine service on both of my units, and have always been professional and responsive. They also performed hours long work on a blower unit in my non-standing attic on an extremely hot day. Nevertheless, they were courteous, expertly completed the work, and cleaned up after themselves. Thumbs up Deep Freeze!
Description of Work: Replacement of a central A/C compressor and repair of blower unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review

marilyn R.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
They came and evaluated that everything was in working order and that it needed no updates or repairs at this time.
Description of Work: A few years ago, Deep Freeze installed our central air conditioning system and we needed them to check out the system before turning on for the season.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review

Marie B.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
On 10/15/16- I called Anthony @ Deep Freeze, he came out the same day and identified a lot of issues with this OLD furnace. He had to ORDER several parts, including a new thermostat. He came back within a few days with a helper to complete the job. They did an excellent job. They were punctual and very professional. The system is up and running again, the house is warm and comfortable. We are very pleased, and would recommend them to others.
Description of Work: Called Deep Freeze to inspect an old furnace blowing cold air during a cold snap.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review

Cathie D.
10/2016
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
All went well. Having a heating system service call this coming week.
Description of Work: AC and heating system serviced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review

Cyndee D.
10/2016
5.0
electrician, heating & air conditioning/hvac, water heater repair
  + 1 more
Tony has always been very responsive to our calls. He is very professional and provides quality work at reasonable prices. He is also willing to provide a temporary fix when a permanent solution is not immediately available. We will continue to call Tony as needed, and I would highly recommend him and his company to anyone in need of HVAC services.
Description of Work: Tony has done a lot of work for us. The previous homeowner owned an HVAC company and you would think that he would have wired his own home correctly. Tony has responded to our needs for a hot water heater when we learned that the previous homeowner installed a damaged one. He has also fixed our thermoregulator when we learned that it broke as a result of shoddy wiring; this had caused our 2nd floor to get to 85 degrees if we were not diligent about monitoring the temperature. He also fixed our burner several times when the pilot light broke and we needed an ignitor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for the review

Stephanie L.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
I called Deep Freeze when my heat wouldn't come on. I have a ductless system and it was the first time I tried to use the heat this year. They found an electrical problem and repaired it on the spot. They were extremely knowledgeable and courteous and I would highly recommend them.
Description of Work: Heat Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review

Frank O.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
I called Deep Freeze because my central air wasn't cooling. They found and repaired a leak in the system. They were polite and very professional and cleaned up after they were done. They were a pleasure to deal with and I plan on calling them back to check out my heat.
Description of Work: Central air conditioning wasn't cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for the review

Catherine P.
10/2016
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Fine. Anthony and his assistant were pleasant and courteous. They explained the work they were doing and also gave me some tips about how to maintain the furnace.
Description of Work: Drain water heater and furnace maintenance and cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for the review

Steven D.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Work was completed quickly and thoroughly
Description of Work: Unclog a/c drain

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for the review

Marc G.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
They have done a nice amount of work for me over the past few years (above 15k worth). I would definitely recommend them.
Description of Work: Replacing 4 air condensers main work done.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review

Patricia S.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
My AC stopped working, and they were able to come later that same day. They kept in touch and let me know within the hour when they would show up. The technician was very professional and polite. He replaced the relay and added Freon. They were just great and I was very pleased. I would recommend them to anybody.
Description of Work: They serviced my central air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you review

Ronen Y.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
Anthony was very courteous and professional, and he did a great job on the wiring problem. My AC is now running just fine and cooling properly. I am glad I called this company from the recommendation, and highly recommend him to others for HVAC services.
Description of Work: My AC had issues and was very sluggish not cooling properly. We noticed it was an electrical wiring issue so a friend referred me to Deep Freeze. The office staff was very helpful and polite and they got me scheduled in right away. He came out on time, inspected the AC unit, let us know what it needed, and fixed it with no problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deep Freeze Refrigeration, A/C & Heating LLC
thank you for your review

Contact information

265 Sunrise Highway, Suite 1-249, Rockville Centre, NY 11570

http://www.deepfreezehvac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Appliance Repair

FAQ

Deep Freeze Refrigeration, A/C & Heating LLC is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Deep Freeze Refrigeration, A/C & Heating LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Deep Freeze Refrigeration, A/C & Heating LLC offers free project estimates.
Yes, Deep Freeze Refrigeration, A/C & Heating LLC offers eco-friendly accreditations.
Yes, Deep Freeze Refrigeration, A/C & Heating LLC offers a 10% senior discount.
No, Deep Freeze Refrigeration, A/C & Heating LLC does not offer emergency services.
Yes, Deep Freeze Refrigeration, A/C & Heating LLC offers warranties.
Deep Freeze Refrigeration, A/C & Heating LLC offers the following services: Sales, service & installation -central heating & cooling systems, commercial refrigeration, walk-in boxes, freezers, deli cases, ice machines, soda cases, frozen food display cases, roof-top heating/cooling units, water heaters, gas furnaces, high efficiency equipment, , mini-splits, ductless systems, Boilers, steam, hot water, heat pumps, hot water coils. Duct work, gas fireplaces, check our website.
Oil burners, wall or window air conditioning units, roofing.

Contact information

265 Sunrise Highway, Suite 1-249, Rockville Centre, NY 11570

http://www.deepfreezehvac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM