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Wagner Carpets

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Previously known as Cliff Kemp Carpet and Flooring, Wagner Carpets has been in the Carpet Industry since 2002 and is known in Rochester as the go-to installer for difficult jobs. With an eye for detail and a drive for excellence that is unsurpassed in the industry, Andy's success as an installer has brought him to owning his own business. And when the installer is the sales person, you know you can trust the quality of the product you are choosing. At Wagner Carpets, we know what types of flooring work best in each and every environment and will only provide you with samples to choose from that not only fit your budget but will look beautiful for many years to come. We'll come to you or give us a call to stop by our showroom!

Business highlights

23 years of trusted experience

Services we offer

Carpet Sales, Installation & Repair. Flooring Sales and Installations. Carpets, Hardwood ( New as well as Sand and Finish) , LVT and LVP, and Waterproof Flooring. Commerical Carpets and Flooring, Broadloom/Carpet Tiles Restretching and repairs to exisiting carpeting.

Services we don't offer

Carpet Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9119 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
1%
2
3%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 76-100 of 119 reviews

Margaret N.
01/2015
5.0
carpet installation, flooring contractor
  + 0 more
The owner, Cliff Kemp, came to the house on a Tuesday to give us an in-home estimate on carpeting for a 10x24 room, had samples with him so we picked one out quick and easy. He called that same week on Thursday to let us know carpet was in, scheduled the install for the next day, Friday at 9am.... talk about A to B! Two guys, Joe and Jason, showed up promptly on Friday to do the install, and they were friendly, efficient, and within 3 hours we had the carpet in! It looked great, they cleaned up everything behind them and left the place in great shape. Also Cliff came to the house during the install, per the request of his installer, to trim the bottom of a door that wouldn't clear the new carpet, and did not charge us. We really appreciated the extra service and effort! Would definitely recommend and use this company again.
Description of Work: Cliff Kemp, owner, came to the house twice, once to give us a free estimate and again during the install to trim a door that would not clear the new carpet - this was very appreciated since we would not be able to get into our garage from the house and would have had to handle this with another contractor. So we really appreciated his extra service, care and effort! Job was complete!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Wagner Carpets
Thank you for using my service. Thank you also for the great review. Sincerely, Cliff Kemp

Matthew M.
11/2014
5.0
carpet installation, flooring contractor
  + 0 more
We've used Cliff before for a Kitchen vinyl install and were happy with his service. When we wanted to replace the flooring in our bathroom, he was the first call we made. He brought flooring samples to our house, measured the space and scoped out the job to provide an estimate. I planned to remove the previous flooring and attend to some plumbing issues that needed resolution prior to putting the new floor in. When we were ready, Cliff installed the new floor and was in and out in a day. Bottom line, the floor looks great and Cliff's service was professional, neat and met our budget. He even did some extra work leveling the floor where we had to do some plumbing repairs without any adjustment to the job cost. I'm always a fan of working with a local business when I can and I would encourage other Angie's List users to at least give him a look. Thanks!
Description of Work: Cliff installed vinyl flooring in a second floor bathroom in our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$465

Response from Wagner Carpets
[member name removed] thank you, it was a pleasure working with you and your family. Cliff Kemp

JENNIFER Z.
09/2014
5.0
carpet installation, flooring contractor
  + 0 more
Very professional and on time! Got the job done in one day! First time doing business with Cliff! If I need work done to my house again I will choose him to do the carpet!
Description of Work: Just bought a house needed the whole upstairs carpeted! Approximately 686 square feet!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,812

Response from Wagner Carpets
Thank you for the great review !, It was a pleasure doing business with you. I do not get a lot of jobs in Holley. P.S. I wish I had found that house on the canal before you did, it is great place. Cliff Kemp

Sharon M.
09/2014
5.0
carpet installation, flooring contractor
  + 0 more
Went very well. They spread the work over two days, and were super nice and friendly the whole time.
Description of Work: Cliff came to my house and gave us an estimate on three bedrooms, halllway, and stairs. He brought samples with him that were very nice quality, and he worked with us to find something that was in our budget. He was not pushy at all, unlike other estimates I got. In fact, I felt he really didn't care to up sell us-he wanted to sell us something that we were comfortable with. The cost included rip out, but not haul away (my trash service will pick that up over the next few weeks at no charge, compared with the huge cost I was quoted by another place). They also ripped out the carpet from my basement, which was old and smelly from the previous owner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Response from Wagner Carpets
Thank you for the great review. It means a lot to us to know we were successful in our work. Cliff Kemp, owner.

Allie P.
08/2014
5.0
carpet installation, flooring contractor
  + 0 more
Cliff showed up on time and he had samples of exactly what I was looking for - pet proof carpeting! I narrowed down my color choices to one I thought would match the coming new paint job and made my deal with Cliff. My dogs seemed to approve of my choice, they both laid down on the sample! The installers were on time. They even helped me move the three pieces of furniture out of the Living room that I needed help with. They then got right to work pulling up the old , nasty carpet and horsehair padding! (Eeww) As soon as they were finished installing the new padding, Cliff showed up with the carpet and they got it installed. The installers then helped me move the furniture back in. The furniture glided over the new carpet, no bunching, which showed the carpet was stretched properly! The new carpet is gorgeous, even my cats approved of it by bringing their toys in on it.
Description of Work: Replace Living room carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Wagner Carpets
Thank you for the favorable review ! I love it when my customers are satisfied. Cliff Kemp, owner

GARRON D.
08/2014
5.0
carpet installation, flooring contractor
  + 0 more
Located the provider via Angie's List, and gave a call. He answered his cell and was more than willing to help. Made an appointment for him to meet me at my house and he got right to work. Professional at all times; explained what he was doing and why. So, if I have another flooring project, I will for sure give him a call.
Description of Work: Carpet stretching of entire upstairs. Master bedroom along with 2 other bedrooms and a loft.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

PETER S.
06/2014
5.0
carpet installation, flooring contractor
  + 0 more
Came to my house to show samples beat other dealers prices installed bedroom carpets kitchen floors Will. Install remainder of home. Family owned operation. I dealt with owner and his wife Grace. Both friendly and easy to deal with
Description of Work: Install carpeting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

James T.
06/2014
5.0
carpet installation, flooring contractor
  + 0 more
Saved approximately $1000 relative to next lowest quote for same carpets and installation. Cliff was a pleasure to work with and is a perfectionist. He came back when I called and notified him there was a barely noticeable small lump in the carpet. He spent a couple of hours lifting the carpet and pad to discover the plywood floor underneath had an uneven seam causing the lump. He then reinstalled the carpet perfectly. His attitude and demeanor was 100 % positive throughout this work. Cliff's wife Grace runs the office for him and was also a pleasure to work with in setting up appointments and communicating quotes. Great family business I would recommend to anyone and I look forward to doing business with them again in the near future.
Description of Work: Installed carpets in Office and Master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,838.05

Lorelei S.
03/2014
5.0
carpet installation, flooring contractor
  + 0 more
WOW!!! I found Cliff's name on Angie's List at noon on Monday, and by 2 pm that day, he was repairing the ripples in my carpeting. Extremely fast, VERY reasonable! It couldn't have been better. I HIGHLY recommend Cliff.
Description of Work: Fixed ripples in my carpeting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Wagner Carpets
Thank you for using my service. I am placing you as "customer of the month" Cliff Kemp

ANDY P.
02/2014
4.0
carpet installation
  + -1 more
Overall, we were pleased working with Cliff and would use him again. We are happy with our carpet and although we did not shop around, felt the price was very fair.
Description of Work: Installed carpeting on staircase and landing

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$700

CRAIG W.
01/2014
4.0
carpet installation
  + -1 more
did a good job, still has the line in them but he said they would fade shorty. much better than what it was. very satisfy with his work.
Description of Work: he took the hump out of the carpet in three rooms

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Wagner Carpets
thank you for being my customer !

Armour M.
01/2014
5.0
carpet installation, flooring contractor
  + 0 more
They came at the time and day that they said. They were very professional and cleaned up after they were done.
Description of Work: Tore out the old carpet and install new carpet and padding. ( Living room and 2 bedroom and the hall. )

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,665

Jun Z.
01/2014
5.0
carpet installation
  + -1 more
Originally we preferred big stores like Lowes and Homedepot. But both of them proceeded extremely slowly. It cost me $37 and one week to get a measurement from Lowes, and another three weeks to get an estimate (yes, just an estimate). After that we decided to take a chance with Cliff, and it proved to worthy every penny. Cliff did the measurement on 12/14, we picked out the carpet in his showroom on 12/16, and he finished installing them on 12/20. Simple and easy, with a price $300 less than the Lowes' estimate. My only complaint is on both of his visits to our house, Cliff were at least two hours later than the scheduled time.
Description of Work: Install carpet on the floor of my three-season room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$1,025

Response from Wagner Carpets
I am sorry for being late two times. I didn't even realize it, I always call when I am behind schedule. Thank you, I'll do better next time ! Cliff Kemp, owner

leo V.
01/2014
5.0
carpet installation, flooring contractor
  + 0 more
Cliff did a great job and in a very timely manner. He made an appointment to meet with us within a day of contacting him. He knew we were on a tight time schedule in getting our house ready to sell and he was able to complete the job quickly just before Christmas. He made sure everything was completely accordingly and when my husband found a couple of places which needed tightening he fixed them right away. He did have an assistant who was also very nice and hard working. We would definitely recommend Cliff and use him again in the future.
Description of Work: Removed all old carpeting and replaced it with new.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Wagner Carpets
Thank you for the very timely good review. It is a great feeling for myself and my family to know that we are appreciated. SAy "hi" to [member name removed].

Ann Marie G.
10/2013
2.0
carpet installation
  + -1 more
You get what you pay for. He was almost $1,000.00 less then other estimates. Should have been a red flag. Our entryway grey tile look linoleum that we installed in Feb. and was not damaged before he came to do the job, but was damaged right in the middle about an inch away from the step when he finished the job and showed up as a white gash. I noticed the damage when cleaning up carpet debris after they had finished the job and left. The new carpet is light beige, which had camouflaged the damage. As a flooring company I would think that you'd notice this damage to preexisting flooring right away and bring it to the homeowner?s attention to be sure that your not responsible for previous damage before you take on a job. Didn't happen and he got huffy when it was brought to his attention and asked me if I was accusing him of damaging the linoleum. He came back to "fix" it and upon closer inspection he just put brown stain on the damage. Handprints were left on walls as well as visible seems in the hallway that he attempted to fix but they are still visible. Seems are inevitable in carpet install, but you should never see them. He did say that if I ever had any issues he'd come back and take care of them, but when I originally brought up my dissatisfaction with the carpet seems and linoleum his attempts to fix them came along with him telling me that it's the best that he could do. Lesson learned: I would not hire him again and you get what you pay for.
Description of Work: Removed/installed carpet in bedrooms, hallway, living room, stairs and removed kitchen flooring and replaced with product we provided.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$3,500

Ann Marie G.
10/2013
2.0
carpet installation
  + -1 more
You get what you pay for. He was almost $1,000.00 less then other estimates. Should have been a red flag. Our entryway grey tile look linoleum that we installed in Feb. and was not damaged before he came to do the job, but was damaged right in the middle about an inch away from the step when he finished the job and showed up as a white gash. I noticed the damage when cleaning up carpet debris after they had finished the job and left. The new carpet is light beige, which had camouflaged the damage. As a flooring company I would think that you'd notice this damage to preexisting flooring right away and bring it to the homeowner?s attention to be sure that your not responsible for previous damage before you take on a job. Didn't happen and he got huffy when it was brought to his attention and asked me if I was accusing him of damaging the linoleum. He came back to "fix" it and upon closer inspection he just put brown stain on the damage. Handprints were left on walls as well as visible seems in the hallway that he attempted to fix but they are still visible. Seems are inevitable in carpet install, but you should never see them. He did say that if I ever had any issues he'd come back and take care of them, but when I originally brought up my dissatisfaction with the carpet seems and linoleum his attempts to fix them came along with him telling me that it's the best that he could do. Lesson learned: I would not hire him again and you get what you pay for.
Description of Work: Removed/installed bedroom, hallway, living room and stairway carpet. Removed kitchen flooring and installed flooring that we provided.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$3,500

Response from Wagner Carpets
When I left the job [removed member name] paid me and said thank you. I told her if she had a problem to call me, she has not. Bummer. Please consider my other 15 reviews, sincerly. Cliff Kemp

Nagesh J.
09/2013
5.0
carpet installation
  + -1 more
very competitive pricing. Cliff was punctual. installed carpet on time. Answered all our questions and gave his honest opinion. Talks straights and no gimmicks.
Description of Work: installed carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

Sandra S.
09/2013
5.0
carpet installation
  + -1 more
Cliff did a great job! He was on time and ready to work. He was focused and professional! I ordered a plush carpet, color mink. This type of carpet was recommended by Cliff and I am glad that I went with his professional opinion. It was installed in a very busy part of the house, the family room where wear and tear are sure to happen. The room looks beautiful, even though we weren't able to get our furniture yet we don't mind sitting on the floor with large pillows because the carpet is so comfortable. He was gone in no time and every thing was in order. I would highly recommend him.
Description of Work: Lay carpet in family room and hall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Brandon W.
09/2013
5.0
carpet installation
  + -1 more
We had carpet installed approximately four years ago by Home Depot that begin to wrinkle and warp due to an improper installation. I contacted Cliff Kemp and was able to speak with him directly. He set up a time to come over and re-stretch the carpet and was punctual and professional. Cliff and his co-worker were both friendly and cognizant of the fact I had two napping children in the house. The men completed the repair job in about an hour. Will hire again!
Description of Work: Carpet repair (stretch).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Kimberly C.
08/2013
5.0
carpet installation, flooring contractor
  + 0 more
Cliff was very responsive. They were able to fit us in the day after I called them. Their cost was also so much better than the other place that gave me an estimate (they weren't even in the same ball park!!). They showed up on time, checked out the areas that needed to be stretched, then got right to work (including moving any furniture that needed to be moved). We were hoping that this would keep us from having to have our flooring replaced in the near future and it was obviously a good fix. The carpets look great!
Description of Work: Stretched carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Brian I.
06/2013
5.0
carpet installation
  + -1 more
Arrived on time. Performed required repairs. Was pleased with service
Description of Work: Repaired carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Olivia M.
05/2013
5.0
carpet installation, flooring contractor
  + 0 more
Cliff was prompt, and he brought help. Cliff was also precise and said that if we weren't satisfied, to call him back.
Description of Work: They came in and stretched our carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Matthew C.
04/2013
5.0
carpet installation
  + -1 more
Cliff of Carpet Carpet is not only the owner but also does the in home measurements and carpet installation also. He provided an excellent quality carpet @ a reasonable rate. Had several other quotes and found Cliff @ Carpet Carpet was the cheapest. Ive used Cliff several times in the past and has always been excellent! He had the entire job complete in a day. I reccomend Cliff @ Carpet Carpet.
Description of Work: Carpet/Pad purchase & installation of upstairs hallway & 3 large bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Chad H.
04/2013
4.0
carpet installation
  + -1 more
Cliff Kemp Carpet! Carpet! was responsive and did good quality work.
Description of Work: We used Cliff Kemp Carpet! Carpet!. They installed carpeting in the basement area.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,400

Sandra C.
01/2013
5.0
carpet installation
  + -1 more
Cliff installed about 90 square yards of carpet and pad, and even helped with furniture moving. He will be installing Luxury Vinyl Plank flooring in my kitchen, hallway, powder room and laundry room in February. This will include moving and reinstalling the toilet, removing and replacing the moldings and removing the old flooring.
Description of Work: Installed 90 yards of carpet and pad. Ripped out all of the old stuff and rolled it up so the trash company would accept it. Helped move and replace heavy furniture. Restretched a bedroom carpet that had wrinkled badly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Contact information

720 Jefferson Road Suite 800, Rochester, NY 14623

http://www.wagnercarpetsroc.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile

FAQ

Wagner Carpets is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Wagner Carpets accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Wagner Carpets offers free project estimates.
Yes, Wagner Carpets offers eco-friendly accreditations.
No, Wagner Carpets does not offer a senior discount.
No, Wagner Carpets does not offer emergency services.
Yes, Wagner Carpets offers warranties.
Wagner Carpets offers the following services: Carpet Sales, Installation & Repair. Flooring Sales and Installations. Carpets, Hardwood ( New as well as Sand and Finish) , LVT and LVP, and Waterproof Flooring. Commerical Carpets and Flooring, Broadloom/Carpet Tiles Restretching and repairs to exisiting carpeting.
Carpet Cleaning

Contact information

720 Jefferson Road Suite 800, Rochester, NY 14623

http://www.wagnercarpetsroc.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day