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Wagner Carpets

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Previously known as Cliff Kemp Carpet and Flooring, Wagner Carpets has been in the Carpet Industry since 2002 and is known in Rochester as the go-to installer for difficult jobs. With an eye for detail and a drive for excellence that is unsurpassed in the industry, Andy's success as an installer has brought him to owning his own business. And when the installer is the sales person, you know you can trust the quality of the product you are choosing. At Wagner Carpets, we know what types of flooring work best in each and every environment and will only provide you with samples to choose from that not only fit your budget but will look beautiful for many years to come. We'll come to you or give us a call to stop by our showroom!

Business highlights

23 years of trusted experience

Services we offer

Carpet Sales, Installation & Repair. Flooring Sales and Installations. Carpets, Hardwood ( New as well as Sand and Finish) , LVT and LVP, and Waterproof Flooring. Commerical Carpets and Flooring, Broadloom/Carpet Tiles Restretching and repairs to exisiting carpeting.

Services we don't offer

Carpet Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9119 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
1%
2
3%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 119 reviews

David M.
08/2017
5.0
carpet installation, flooring contractor
  + 0 more
All went well from start to finish. Huge selection, accommodating scheduling, willing to get any product and any custom installs. Have used before and will use again. Thanks Cliff for another great job!
Description of Work: Carpet and vinyl installed in large basement remodel area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Wagner Carpets
You always make me work for it, We had to beat both Pro-Source and Victor Furniture to get your job. It was worth it as we have done your house (es) before. Plus....just about all your friends. You have been great customers. Thank you! Cliff

Joseph K.
08/2017
5.0
carpet installation, hardwood floor
  + 0 more
Cliff and his associates provided exceptional customer service across multiple jobs including both carpet and hardwood flooring. When the initial hardwood flooring appeared different than the sample, Cliff went out of his way to ensure that we had a product installed that we were happy with. Planning to hire again on future jobs.
Description of Work: Carpet and hardwood flooring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Wagner Carpets
Thank you for taking the time to review us. It was a pleasure to work with your family, we [Member Information Removed] you enjoy your new home in the Rochester Area. Cliff Kemp

Michael Z.
07/2017
5.0
carpet installation, flooring contractor
  + 0 more
Results look great. Work was performed quickly. Area of carpet is somewhat intricate, including corner of stair and railing post. Repaired piece blends excellently.
Description of Work: Damaged section of carpet on staircase needed to be cut out and replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Wagner Carpets
Thank you for the excellent review! Cat and (or) dog repairs are our specialty. We love animals, especially puppy's. Cliff

Matthew P.
07/2017
5.0
carpet installation, flooring contractor
  + 0 more
Emailed Cliff (using his website) describing the work. Had an 11 year old carpet where 2 rooms and a hall way had started having some "bubbles". Within 1 hour of sending the email he calls me. We talk for about 15 minutes (mind you he was on vacation) and come up with a plan. He gives me a window for a specific day and says he will call 30 minutes before. He does EXACTLY that, shows up smack in the middle of the window, surveys the work, and goes about it. He and another gentlemen were at the house for maybe 45 minutes. He was able to fix the carpet perfectly (without having to re-arrange the rooms). It was exactly liked I hoped it would go. Without any hesitation I would call Cliff again.
Description of Work: Carpet stretching

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Wagner Carpets
Thank you for taking the time to review our work. If anything goes wrong with our repair. just call. Cliff Kemp

Roger P.
06/2017
5.0
carpet installation, flooring contractor
  + 0 more
Very well. I was in a hurry to get this done, so I can't say that I got a good or excellent price, but the price was fair for the excellent service and quality work done. Unlike so many contractors, Cliff was responsive, dependable, and wanted to provide me with good service. He asked if he could do the work sooner than we had scheduled, which was great for me. I would recommend him to anyone needing such services. Thank you Cliff.
Description of Work: New carpet and new vinyl floor. I was in a hurry to get this done, so I can't say that I got a good or excellent price, but the price was fair for the excellent service and quality work done. Unlike so many contractors, Cliff was responsive, dependable, and wanted to provide me with good service. He asked if he could do the work sooner than we had scheduled, which was great for me. I would recommend him to anyone needing such services. Thank you Cliff.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Wagner Carpets
Thank you for reviewing our workmanship. The price we give will always be better than those big stores. If you ever go into one of the retailers that are located on the main road, just guess how much the rent would be. Plus, with me on the job I can control the workmanship. Our jobs always come out great. Cliff Kemp

David P.
06/2017
5.0
carpet installation, flooring contractor
  + 0 more
Workers showed up on time. They were polite and skilled. The wrinkles were removed, They cleaned up after themselves and helped me move some fragile pieces of furniture. They asked me if I was satisfied and did I have any questions. Cliff, the owner, arrived and checked the work and asked me if I was satisfied. I was. He also guarantees his work. If that rug gets wrinkles they'll fix it for free. Very reasonable and way cheaper than others who don't guarantee their work. This is the guy to get!
Description of Work: My dining room and living room had large wrinkles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sandra S.
05/2017
5.0
carpet installation
  + -1 more
Cliff responded quickly to my request for an estimate, brought samples and made suggestions. His price was very reasonable. On the day of installation, he was on the job and it was done efficiently and professionally. The installation included closets and stairs, which couldn't have been easy, but it looks great!
Description of Work: Carpeting for basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Wagner Carpets
Thank you for the great review! It was a pleasure working with you. Cliff Kemp

Ed C.
04/2017
5.0
carpet installation
  + -1 more
I have used this service before but was worried if this job was too small to handle. Because it was bathroom it had toilet and washer and dryer that needed to be moved and put back in place after the flooring was installed. Cliff and his team again were very professional and on time took them about 3 1/2 hours to finish cleaned up and put everything back to its original place. I like the fact they he quoted me the exact amount I paid and followed up the next day to see if I was completely satisfied. I had one small thing with the border and he sent someone out the same day and took care of my concern. Great customer service!
Description of Work: Needed new flooring in powder room and entrance to townhouse

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Joe H.
03/2017
5.0
carpet installation
  + -1 more
Cliff, his wife and crew did a great job! Cliff and his wife were great to work with on choosing the carpeting. Once that was done, we set up a time for Cliff and his guys to rip out and install carpeting throughout our entire home. It was quite an undertaking, but they were done in 2 days. They also moved any larger or heavy furniture at no charge. I would definitely work with Cliff in the future for any flooring needs.
Description of Work: Carpet installation for entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Response from Wagner Carpets
Thank you very much! It was a pleasure to work with you and your wife. I am sorry we ran short on materials and took a little longer to complete your job. Thank you for choosing our small company. Cliff Kemp

Sally C.
02/2017
5.0
carpet installation
  + -1 more
Cliff and his guys removed all the old carpet and did great job installing the new carpet. They had to move a lot of very heavy furniture in order to make it work. Great job, on time and on budget!
Description of Work: We have a 2 story building with offices that had to have new carpeting. Old carpet also had to be removed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Patrick K.
02/2017
5.0
carpet installation
  + -1 more
Cliff was fantastic. He showed us a wide variety of carpet and made recommendations based on our needs and budget. Cliff promised a start and finish date and stuck to it. He cleaned up nicely and was willing to field multiple phone calls when we had questions.
Description of Work: Wall to wall carpet in upstairs of our house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Response from Wagner Carpets
Thank you for the great review! It's always a pleasure to see jobs go exactly as planned. We wish you good luck in your new home. Cliff Kemp

Meghan M.
02/2017
5.0
carpet installation, flooring contractor
  + 0 more
He has been very accommodating with our schedule and had great recommendations for us--really willing to work with us to find the perfect solution. The carpeting he installed is fantastic, it feels great under foot. He is a pleasure to work with! We will absolutely call him the next time we need any flooring solution. Highly recommended.
Description of Work: We have used Cliff for several projects--carpeting in our master bedroom, the full attic, and two sets of stairs, as well as vinyl flooring in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Response from Wagner Carpets
Thank you [Member Name Removed], and to your husband also. It was a pleasure to work with you on your new home! Each great review like yours is the future of my small business. Cliff Kemp, owner

Ed C.
02/2017
5.0
hardwood floor
  + -1 more
At first I was a little skeptical and worried but he walked me through each step of the process. My fear was we would not have something I liked at the end of the installation. What I'm amazed at is how wonderful the job turned out and his craftsmanship and professional team which finished within 3 days as promised. This small businessman knows his flooring and how to delight his customer. I am customer for life now thanks to his experienced team of fine craftsmanship. Highly recommend this business if you are in the market for hardwood in your home.
Description of Work: Installed hardwood replacement for my townhouse downstairs apprx 500 square ft

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Wagner Carpets
Thank you Mr. [Member Name Removed]. It is always a challenge to change a persons house completely and have it come out great. The new "engineered Hardwood Floor" products are better than the solid ones. Unfortunately, few people are willing to believe me on this. Thank you for the great review! Cliff Kemp, owner

Fred F.
01/2017
5.0
carpet installation
  + -1 more
Cliff did the entire job within 5 days He measured the area on Thursday, showed me carpet samples and wrote up the Sales Order He scheduled the work for the following Tuesday and did the entire job in 3 hours . He took the old carpet to the street and left the area clean and neat He had 2 people helping that were also very polite The carpet looks great
Description of Work: Installed a large basement carpet and removed the old one

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Wagner Carpets
Thank you very much. Great reviews like this one are my plan for the future. Cliff Kemp, owner

Jackie S.
01/2017
5.0
carpet installation
  + -1 more
Cliff and the rest of his team are phenomenal to work with. They went above and beyond in getting the carpet I wanted and installing it on a very tight timeframe. The price was very competitive with the other quotes I received and they don't nickel and dime you for moving the large furniture, etc. Their customer service really puts them over the top - they even shoveled my walkway to ensure they wouldn't track snow in the house.
Description of Work: Re-carpeted the whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Wagner Carpets
Thank you [Member Name Removed]....thank you very much! Cliff Kemp

Clifford M.
12/2016
5.0
carpet installation
  + -1 more
Found Cliff on Angies List and because of the great reviews, I used him and the reviews were accurate. He and his crew of Jason and Isiah were great to work with. The willingly moved our furniture and put it back. They communicated well and were always here when they said they would be. I would certainly use them again.
Description of Work: Needed to carpet two entire floors. Found Cliff on Angies List and because of the great reviews, I used him and the reviews were accurate. He and his crew of Jason and Isiah were great to work with. They moved all the furniture and did it willingly. They communicated great and were always there when they said they would be. I would certainly use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Wagner Carpets
Thank you [Member Name Removed]! I love saying that because that's my name too. Anyway, it was a pleasure working with you and your wife. I have to admit....you guys have a lot of furniture but every thing went well. Thank you both, [Member Name Removed] Kemp

David A.
11/2016
5.0
carpet installation
  + -1 more
From initial phone contact, Cliff personally brought samples of carpet to our home and scoped the work we wanted. When the carpet was ready, Cliff and his crew arrived on time and completed the job in an expert manner. They did a very good job in all respects, including cleanup. All were courteous and respectful. We are sure we received a lower price, as well as more personal attention, than would be expected from any of the big box stores. We will gladly give a "two thumbs up" recommendation to others.
Description of Work: We wanted a new carpet and pad installed in our master bedroom, plus existing carpets in the other two bedrooms and in the living room stretched.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$860

Response from Wagner Carpets
Thank you for reviewing my work. I wish everyone I did work for would review us also. I would have more great reviews, because we work hard for them. Cliff Kemp

Donna C.
11/2016
5.0
carpet installation
  + -1 more
Went off without a hitch. Because Cliff does not have a lavish showroom, he can offer better prices than other carpet dealers. Plus, there is the convenience of his bringing samples to your home rather than driving around town to visit various showrooms. He and his installers moved all the heavy furniture for us, a service no one else had offered. And as a bonus, he used left over carpeting and made them into 2 bound runners for us at no extra charge.
Description of Work: Complete bedroom wing needed new carpeting--3 bedrooms and shared hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Response from Wagner Carpets
Thank you very much! We enjoyed working with you. If you ever have any problems with your purchase be sure to call me. Cliff Kemp

Ernest D.
11/2016
4.0
carpet installation
  + -1 more
Was done in a timely matter. Asked them to come back and fix a seam. They did come back and look at it but have not fixed it yet. I was not pleased with their cleanup.
Description of Work: New carpet in living room.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

Coralyn W.
10/2016
5.0
flooring contractor, carpet installation
  + 0 more
It went well. After a couple calls they came back to change an area that I was not happy with at no extra charge.
Description of Work: Carpet repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Wagner Carpets
nice lady, nice customer. Thank you, Cliff Kemp, owner

steven L.
10/2016
5.0
carpet installation
  + -1 more
Called and made an appointment for carpet stretching. Warned them it was a big room. (I should have given measurements, and/or they should have asked.) Upon arrival they looked at the room and said it was too long for their equipment and they had to get more "bars." Said they'd call when ready. 1.5 weeks passed without hearing from them. Finally I called - they'd been away on vacation. Cliff apologized for the silence, said he'd get back to me to make appointment. Called within a day or two we set up a date. Showed up reasonably on time and worked hard for about 1.5 hours. Carpet was *very* wrinkled and now it looks great!! Price very reasonable. I would hire them again.
Description of Work: Carpet stretching.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Wagner Carpets
Thank you for using our service, that was one BIG room. Too bad it wasn't installed properly in the first place. Lousy carpet installers are our "bread and butter". Thank you

Rob E.
09/2016
5.0
carpet installation
  + -1 more
Cliff was great. He responded quickly, came over twice with samples before we had an agreement for services, and told me flat out what the price would be. The price was for everything and there were no hidden add-ons after the fact. Cliff was very direct and no nonsense. The carpets look great and the turnaround time was quick. The only thing I was hesitant about was not having a detailed estimate initially. However, when the time came to sit down for the service agreement, the price was exactly what he had quoted verbally. The price was also thirty percent less that what we were seeing from other installers. We even received a compliment from our house cleaner after the install.
Description of Work: Rip out old carpets and install new carpet and pads in two rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Wagner Carpets
thank you! That's what were all about. Cliff Kemp

Richard C.
09/2016
5.0
carpet installation
  + -1 more
Went very well. Workers and owner very professional. One spot where seam was unusually placed. Came back twice for questions, even attempting to rectify an stain issue that was caused by customer after Cliff left.
Description of Work: Recarpeted 1400 square feet including stairs on two floors

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Wagner Carpets
Thank you for the great review! Now we have done half the houses on that street....and they are all happy with our work. The misplaced seam you mention was a seam in the wood sub-floor left by the builder. We pulled up the carpet and made repairs, we then re-installed the carpet. All at no charge. Cliff Kemp

Gary L.
08/2016
5.0
carpet installation
  + -1 more
Excellent, after the buckles were pulled taught, the geometric pattern stayed straight and matched nicely at the seems.
Description of Work: Carpet stretching of my patterned carpet (3 rooms & hallway)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Wagner Carpets
I can't believe Lowes would not fix that carpet. Only 1 1/2 years after the [Member Information Removed] every room was wrinkled, and they wouldn't even come and look at it! I'm sorry we could not fix the steps, they were just too poorly done, a million staples and no skill-installers. Thank you for the tip of $50.00, It was a pleasure to work with you. Cliff Kemp

Margery B.
07/2016
5.0
carpet installation
  + -1 more
Cliff came out and brought samples, we chose a carpet that he had in stock and he was able to do the work within a week. Everything he said happened. He came when he said he would, did the job quickly and efficiently and did a fine job and at a price we were comfortable with.
Description of Work: Replace carpet in our family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Wagner Carpets
thank you for your great review. You were a pleasure to work for! Cliff Kemp

Contact information

720 Jefferson Road Suite 800, Rochester, NY 14623

http://www.wagnercarpetsroc.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile

FAQ

Wagner Carpets is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Wagner Carpets accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Wagner Carpets offers free project estimates.
Yes, Wagner Carpets offers eco-friendly accreditations.
No, Wagner Carpets does not offer a senior discount.
No, Wagner Carpets does not offer emergency services.
Yes, Wagner Carpets offers warranties.
Wagner Carpets offers the following services: Carpet Sales, Installation & Repair. Flooring Sales and Installations. Carpets, Hardwood ( New as well as Sand and Finish) , LVT and LVP, and Waterproof Flooring. Commerical Carpets and Flooring, Broadloom/Carpet Tiles Restretching and repairs to exisiting carpeting.
Carpet Cleaning

Contact information

720 Jefferson Road Suite 800, Rochester, NY 14623

http://www.wagnercarpetsroc.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day