Rochester Hardwood Floor Inc

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Overall, it was very good. They were very efficient, they did excellent craftsmanship and they stuck to their quote. It was not a necessarily straight forward job and lesser workmanship could have messed it up and they did a really good job in that regard. In the end the price was competitive, although the original bid was 30% over someone elses bid and then they adjusted it. What we paid in the end was good, it took some work to get there. They were very punctual. There was a couple of things that we weren't impressed with but the craftsmanship was excellent. They didn't give us their best bid upfront, they clearly tried to get more out of us. It wasn't until we almost went to someone else they dropped their bid 30% so I thought that was a little disingenuous. I would use them in the future, but I'd get other competiting bids. I don't trust them to give me an estimate, but their work is excellent.

They were a pleasure to work with- start to finish. They gave me an informal quote by email just to see if it was doable, based on my measurements. They then came and gave an official quote. Service was performed exactly as expected with minimal mess, was on-time, and the results are excellent - the stairs and the floor look great. Did a fair job blending the old wood with the new in the area it needed to be replaced. Staff was friendly. Always guided us with what to expect. Would highly recommend.

The foreman quoted the job and was one of the men who did the initial sanding. They use the newest sanding equipment and vacuum attachment which minimized the dust level. They were quite meticulous in taping painted trim and draping the steps to contain loose dust before starting the job. All workmen were punctual and courteous. I was satisfied with the job and the cost to me was 30-40% less than the other two job quotes I obtained.

I am very impressed of this company. The staff were knowledgeable and professional. The job was done promptly and neatly. I needed some unexpected wood replacement, Kelly was very accomodating and completed the job very well. Thanks.

I had 3 large rooms refinished so I did have to move out for several days. Then an extra day had to be added when the stain didn't completely dry. They sealed off the other rooms while they worked, leaving very little sawdust for me to clean up. They were prompt and courteous at all times. My floors are beautiful and I get loads of compliments.

Did good job. Right on with estimate. Very professional.

Needed work done with less than two weeks prior notice. Availability was the deciding factor between this company and another service provider with same price quote. Workers showed up on time, worked hard, cleaned up, and came back daily as scheduled. Work was completed on time, and quality is beautiful. I would highly recommend this company, and would hire them again.

Work was done well, on time, and no up charges.

The first contact was with an answering service. However, we recieved a call back on the same day. The do free estimates and it was a postive experience. We contracted with them and they completed the work as scheduled and within the estimate. The work was very good quality and we have been happy with the floors. They even came and did some minor repair work several months later for free. I would recommend them.

The whole process was very simple. Donna came and estimated the work and called to confirm times the day before installation. On the first day the crew turned up on time and removed the existing carpet, installed, sanded and stained the hardwood. They returned each of the next 3 days to urethane the new floor and installed the new shoe molding on the final day. There was a minimal amount of dust as they contained the room while they were working. Everyone was very professional and polite. I have used this company before and would recommend them highly.

They were very neat and clean. Their work was excellent.

Donna, who did the estimate, was quick to respond and knowledgeable. We did have to re-estimate details later after we learned more of how our floor had been constructed. The work was done quickly, within a few weeks. The re-finishers met with us to explain our options on repairs and we were asked to leave the house for the three day process. We came home to a relatively dust free, excellently finished floor. The best surprise was there were no surprises.

The people that they sent out did a terrible job, they didnt even know what they were doing. I had to fire them on the spot to get them to stop what they were doing. They ruined my hard wood floors and had to hire a different company to come back in and fix their mistakes.

It was a very good experience. Rochester Hardwood Floor Inc was professional and respectful. They did a beautiful job.

Rochester Hardwood Floor did a great job. I called and they came right out to start the job it only took a day or two to get it done. I felt that they were very nice people and did a good job. They take great pride in their work.

I have recommended Rochester Hardwood Floors many times. They are very responsive. I have hired them many times. They completed the job in a timely manner. Very polite and trust worthy.