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Pro-Tech Appliance

Appliance Repair, Dryer Vent Cleaning, Appliance Repair - Small,

About us

Please do not use the CALL button on this page. Call 585 377 3177 for faster service. ALL CALLS ARE $79.95 PLUS PARTS PLUS TAXES. Most Appliance repairs are $79.95 labor and trip and parts plus tax extra. Installations of dishwashers and microwaves are $149.95 plus parts plus tax. Disposals and waterlines for ice makers are $99.95 plus parts and tax. Gas lines and sump pumps are by free estimates. Dryer vent cleaning $79.95 Dryer vent replacement $79.95 -$99.95 plus parts and tax. hi Most calls are done the same day depending what time you call and calls are scheduled for AM between 9-1 or PM between 12-5. I DO NOT WORK ON FRONT-LOADING OR HIGH EFFICIENCY TOP LOADING WASHERS OR COMPUTER CONTROLLED DRYERS OR REFRIGERATION, TELL MY SECRETARY LISA IF YOU HAVE A COMPUTER CONTROLLED UNIT AND SHE WILL INSTRUCT YOU FROM THERE. I also DO NOT do any type of refrigerator work !!!!!! Except ice maker water lines. I would like to clarify something about my pricing structure. For appliance repairs I charge $79.95 plus parts and tax and that includes the trip charge to your home, the diagnosis and the repair. If I cannot repair your Appliance the fee is the same because it's still cost me to come to your house and diagnose your machine. I am basically fixing your Appliance for FREE. Other companies will charge you a service call to come out to your house and then they will charge you a diagnostics fee and then they will charge you a labor fee. That can add up to who-knows-what? I understand why everyone asked how much is this going to cost me? With my company you don't need to ask you will already know. The parts of course are what they are. And there is no upcharge on those parts. So I don't make it back on selling you expensive parts. I know that Appliance companies get a bad rap because of the things that they've done and still do. I have never done that I have been in this business for 48 years and have always charged a flat rate fee. So I just wanted to clarify that issue so that you have a better understanding, so you know what the fees are going to be if there are no parts involved. There is no fine print. This is how I do business. :-)

Business highlights

40 years of trusted experience

Services we offer

Appliance repair, Dryer vent cleaning, Dryer vent repairs, Dryer vent installations, Garbage disposal installations, Dishwasher installations, Gas line installations, Microwave installations, Refrigerator ice maker water line installations & Hot water dispenser installations and Sump pumps.

Services we don't offer

**PLEASE READ BEFORE MAKING AN APPOINTMENT ** REPAIRS ON FRONT-LOADING WASHERS AND TOP LOADING HIGH EFFICIENCY, WATER SAVING, LOCKING LID, WASHERS AND SOME STOVE REPAIRS AND ALL REFRIGERATORS, ICE MAKERS AND MICROWAVE REPAIRS ARE OUT SOURCED.Just call my very friendly secretary Lisa and she will advise you on who to contact about those appliances or to make an appointment with us. Call 24 hours Monday - Saturday WE DO NOT SERVICE SAMSUNG OR LG OR BOSCH PRODUCTS, CONTACT MANUFACTURER

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9208 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
7%
3
1%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 201-208 of 208 reviews

JAMES L.
12/2012
4.0
appliance repair, dryer vent cleaning
  + 0 more
Overall it went very well.
Description of Work: Our old dryer was not working. We were wanted to have it repaired. Pro-Tech said it was not worth repairing. We had the dryer vent cleaned on the same original visit.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Eileen H.
11/2012
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0


Rebecca W.
07/2012
5.0
dryer vent cleaning
  + -1 more
unknown
Description of Work: I called to get the dryer vent cleaning, but also had some concerns about the positioning of the dryer vent on the exterior of our home's foundation (it was REALLY close to the ground). When he came out to the house for the vent cleaning I talked to him it and he agreed it shouldn't have been installed that way, so we decided to expand the scope of work and have him come back another day to install a proper vent on the exterior of our home, clean out the duct work, AND cut our gas line so that we could reposition our washer and dryer so that the washer would be on the left and dryer on the right (which would have been the logical installation in the first place, but due to special circumstances we were sort of forced into it). While he was here he also happened to notice some weird piping in the basement and expressed an interest in looking at our dishwasher. Apparently our dishwasher wasn't plumbed correctly and dirty water from our sink was going into the dishwasher (explaining the putrid smell and mold growing inside of the machine). Anyway, we could not be happier, he took care of so many things from our "to do" list and he was extremely professional and there was no pressure to get us to do things we didn't want to do, I'm afraid the expansion of the scope was really all my idea.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pro-Tech Appliance
Member, it was a challenge figuring out exactly how and what I wanted to do to solve your problem but after studying the situation I found a wonderful solution with a special dryer vent tower that wouldn't allow animals to enter your vent at ground level. Then repositioned your front loading appliances so the doors would open more conveniently for you. I always love a challenge so I can figure out a solution to make my customers happy.. and moved

Dorothy C.
09/2011
5.0
appliance repair
  + -1 more
See above.
Description of Work: Repaired the oven on my gas range. Called in the morning--came the same day. I will definitely call him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Pro-Tech Appliance
THANK YOU SO MUCH FOR USING MY SERVICES AND FOR THE COMPLIMENTS ON MY BUSINESS. I KNOW WHAT THE CONSUMERS ARE UP AGAINST OUT THERE AND I TRY TO MEET THEIR NEEDS IN THE REPAIR BUSINESS AND DO IT AT A FAIR PRICE AND EXCELLENT SERVICE. 98% OF MY COMPLETED CALLS WITH PARTS ARE UNDER $100 IN MOST CASES.

Katherine B.
05/2011
5.0
appliance repair
  + -1 more
See above
Description of Work: Our dryer was not working. We called, described the problem, set a date for a visit (the next day!). Rod, the owner, was there right on time, diagnosed the problem as a thermostat. He replaced it and the dryer works PERFECTLY. Such a different experience from the first two businesses we called. Thank heaven for business people like Rod. We'll definitely call him with any future problems with our appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Response from Pro-Tech Appliance
THANK YOU SO MUCH FOR USING MY SERVICES AND FOR THE COMPLIMENTS ON MY BUSINESS. I KNOW WHAT THE CONSUMERS ARE UP AGAINST OUT THERE AND I TRY TO MEET THEIR NEEDS IN THE REPAIR BUSINESS AND DO IT AT A FAIR PRICE AND EXCELLENT SERVICE. 98% OF MY COMPLETED CALLS WITH PARTS ARE UNDER $100.

melvin C.
08/2010
1.0
appliance repair
  + -1 more
they don't
Description of Work: this company does not repair refrigerators
Rating CategoryRating out of 5

Response from Pro-Tech Appliance
We most certainly do!! I just do not do them myself, I contract a colleague of mine to do them for me. I have many contractors I refer people to in all types of fields and never had a response like this before?

wanda L.
01/2010
5.0
appliance repair
  + -1 more
very trustworthy person
Description of Work: Very honest, didn't charge due to the fact he said it would cost me more to fix verses buying another stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pro-Tech Appliance
THANK YOU SO MUCH FOR USING MY SERVICES AND FOR THE COMPLIMENTS ON MY BUSINESS. I KNOW WHAT THE CONSUMERS ARE UP AGAINST OUT THERE AND I TRY TO MEET THEIR NEEDS IN THE REPAIR BUSINESS AND DO IT AT A FAIR PRICE AND EXCELLENT SERVICE. 98% OF MY COMPLETED CALLS WITH PARTS ARE UNDER $100.

Robin D.
11/2009
5.0
appliance repair
  + -1 more
Very well.
Description of Work: I have a 27-year-old gas range and wanted to make sure it was in safe working condition before I started using it. I was concerned about a gas odor which the technician assured me wasn't gas but the smell of the combustion, and described in detail what a gas leak would smell like. He then checked the appliance carefully, cleaned some of the pieces, and fixed a burner that wasn't lighting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$76

Response from Pro-Tech Appliance
THANK YOU SO MUCH FOR USING MY SERVICES AND FOR THE COMPLIMENTS ON MY BUSINESS. I KNOW WHAT THE CONSUMERS ARE UP AGAINST OUT THERE AND I TRY TO MEET THEIR NEEDS IN THE REPAIR BUSINESS AND DO IT AT A FAIR PRICE AND EXCELLENT SERVICE. 98% OF MY COMPLETED CALLS WITH PARTS ARE UNDER $100.

Contact information

120 Villa Nova Rd, Rochester, NY 14617

http://www.protech-appliance.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Dryer Vent Cleaning,
Appliance Repair - Small,
Appliance Sales and Installation,
Natural Gas Lines

FAQ

Pro-Tech Appliance is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Pro-Tech Appliance accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Pro-Tech Appliance offers free project estimates.
No, Pro-Tech Appliance does not offer eco-friendly accreditations.
No, Pro-Tech Appliance does not offer a senior discount.
No, Pro-Tech Appliance does not offer emergency services.
No, Pro-Tech Appliance does not offer warranties.
Pro-Tech Appliance offers the following services: Appliance repair, Dryer vent cleaning, Dryer vent repairs, Dryer vent installations, Garbage disposal installations, Dishwasher installations, Gas line installations, Microwave installations, Refrigerator ice maker water line installations & Hot water dispenser installations and Sump pumps.
**PLEASE READ BEFORE MAKING AN APPOINTMENT ** REPAIRS ON FRONT-LOADING WASHERS AND TOP LOADING HIGH EFFICIENCY, WATER SAVING, LOCKING LID, WASHERS AND SOME STOVE REPAIRS AND ALL REFRIGERATORS, ICE MAKERS AND MICROWAVE REPAIRS ARE OUT SOURCED.Just call my very friendly secretary Lisa and she will advise you on who to contact about those appliances or to make an appointment with us. Call 24 hours Monday - Saturday WE DO NOT SERVICE SAMSUNG OR LG OR BOSCH PRODUCTS, CONTACT MANUFACTURER

Contact information

120 Villa Nova Rd, Rochester, NY 14617

http://www.protech-appliance.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed