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Pro-Tech Appliance

Appliance Repair, Dryer Vent Cleaning, Appliance Repair - Small,

About us

Please do not use the CALL button on this page. Call 585 377 3177 for faster service. ALL CALLS ARE $79.95 PLUS PARTS PLUS TAXES. Most Appliance repairs are $79.95 labor and trip and parts plus tax extra. Installations of dishwashers and microwaves are $149.95 plus parts plus tax. Disposals and waterlines for ice makers are $99.95 plus parts and tax. Gas lines and sump pumps are by free estimates. Dryer vent cleaning $79.95 Dryer vent replacement $79.95 -$99.95 plus parts and tax. hi Most calls are done the same day depending what time you call and calls are scheduled for AM between 9-1 or PM between 12-5. I DO NOT WORK ON FRONT-LOADING OR HIGH EFFICIENCY TOP LOADING WASHERS OR COMPUTER CONTROLLED DRYERS OR REFRIGERATION, TELL MY SECRETARY LISA IF YOU HAVE A COMPUTER CONTROLLED UNIT AND SHE WILL INSTRUCT YOU FROM THERE. I also DO NOT do any type of refrigerator work !!!!!! Except ice maker water lines. I would like to clarify something about my pricing structure. For appliance repairs I charge $79.95 plus parts and tax and that includes the trip charge to your home, the diagnosis and the repair. If I cannot repair your Appliance the fee is the same because it's still cost me to come to your house and diagnose your machine. I am basically fixing your Appliance for FREE. Other companies will charge you a service call to come out to your house and then they will charge you a diagnostics fee and then they will charge you a labor fee. That can add up to who-knows-what? I understand why everyone asked how much is this going to cost me? With my company you don't need to ask you will already know. The parts of course are what they are. And there is no upcharge on those parts. So I don't make it back on selling you expensive parts. I know that Appliance companies get a bad rap because of the things that they've done and still do. I have never done that I have been in this business for 48 years and have always charged a flat rate fee. So I just wanted to clarify that issue so that you have a better understanding, so you know what the fees are going to be if there are no parts involved. There is no fine print. This is how I do business. :-)

Business highlights

40 years of trusted experience

Services we offer

Appliance repair, Dryer vent cleaning, Dryer vent repairs, Dryer vent installations, Garbage disposal installations, Dishwasher installations, Gas line installations, Microwave installations, Refrigerator ice maker water line installations & Hot water dispenser installations and Sump pumps.

Services we don't offer

**PLEASE READ BEFORE MAKING AN APPOINTMENT ** REPAIRS ON FRONT-LOADING WASHERS AND TOP LOADING HIGH EFFICIENCY, WATER SAVING, LOCKING LID, WASHERS AND SOME STOVE REPAIRS AND ALL REFRIGERATORS, ICE MAKERS AND MICROWAVE REPAIRS ARE OUT SOURCED.Just call my very friendly secretary Lisa and she will advise you on who to contact about those appliances or to make an appointment with us. Call 24 hours Monday - Saturday WE DO NOT SERVICE SAMSUNG OR LG OR BOSCH PRODUCTS, CONTACT MANUFACTURER

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9208 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
7%
3
1%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 208 reviews

Eugene M.
05/2017
5.0
appliance repair
  + -1 more
Rod came promptly and was efficient in detecting the problem. His pricing was fair and consistent with his advertising.
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Greg D.
04/2017
5.0
appliance repair
  + -1 more
If I could give a grade higher than "A" on this site I would. 8:30am Saturday morning I noticed my dryer was not running anymore after I had just started it ten minutes earlier. Looked over the power and saw that was working so I knew I had to call Pro-tech to have them look at it. I First went to a near by laundromat to finish drying my clothes and run some errands but after that I called Pro-tech expecting to make an appointment for Monday or later that week and the lady informed me she could have a man out there later that afternoon. Around 2:30pm a Pro-tech representative arrived and got right to work. Took my whole dryer apart and found the problem with a sensor near the back of the dryer and he went to his truck, got a replacement, cleaned out the lint from inside the dryer and then put everything back together all within an hour! The whole time he was very courteous and professional. I wish I could call him for every repair my house needed! Bottom line, if you need your dryer or other appliance fixed, call pro-tech you will not be disappointed!
Description of Work: Dryer Would not start

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Pro-Tech Appliance
Thank you so much for your comments as I really do appreciate hearing from customers that appreciate what I do for them also. I am the owner, there is no one else that works for me, So you're always dealing with the owner personally. I always try to take care of my customers the best I can and have the parts necessary on my vehicle and my 45 years experience also helps. But the biggest part of all this is having customers like yourself who really are the ones that made myself and my business what it is today, Because without my customers there would be no business. Thank you again for your kind words. Rod

Wendi W.
04/2017
5.0
appliance repair
  + -1 more
Rod was wonderful. He was able to remove the old cooktop, trouble shoot issues created by the previous installation, and successfully install the new cooktop. He is friendly, confident and a true professional. I will definitely call him for all future installations. Thank you Rod!
Description of Work: New gas cooktop installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Pro-Tech Appliance
Thank you so much [Member Name Removed], it was my pleasure to help you now and in the future.

Louis N.
01/2017
5.0
appliance repair, electrician, plumbing
  + 1 more
He was knowledgeable, experienced, friendly and did good work at a fair price.
Description of Work: Needed a gas line run. I purchased an Angie's List Coupon for an eval that could be put toward cost if I hired them. He also had to do some electrical work to change 220 to 110.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Michael B.
01/2017
5.0
dryer vent cleaning
  + -1 more
Excellent job by Pro-Tech Appliance. Service was timely and professional. Explained options and completed work.
Description of Work: Dryer vent cleaning, replacement of vent hose

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.39

Benita G.
12/2016
5.0
appliance repair, dryer vent cleaning
  + 0 more
Rod was great. He discovered that that the vent from outside was too short and fixed it. He told me it wouldn't need cleaning for five years. He also looked at my dishwasher, and when he couldn't fix it, took information about to see if he could find information for me. He called the next day.
Description of Work: The dryer vent needed cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patti P.
12/2016
5.0
appliance repair
  + -1 more
Professional, knowledgeable and helpful. Will call again if appliance repairs are needed.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas B.
11/2016
5.0
appliance repair
  + -1 more
Fix quickly and for a very fair price.
Description of Work: Dryer mae loud noise.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Adele C.
10/2016
5.0
appliance repair
  + -1 more
Excellent. Rod quickly understood the problem, and went to work. Within the hour both were repaired.
Description of Work: Washer & Dryer--both needed repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Johann B.
10/2016
5.0
dryer vent cleaning
  + -1 more
Cleaned out the vents, but also repaired the vent tube which was discovered damaged.
Description of Work: Cleaning of dryer vents

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Gary E.
10/2016
5.0
dryer vent cleaning
  + -1 more
Great job! Thorough and conscientious.
Description of Work: Dryer vent cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Karie D.
10/2016
5.0
appliance repair
  + -1 more
He came to give us an estimate on Saturday afternoon. Lisa, his secretary, called Monday and let us know he could install later today after hours. Gas line was installed at 5 pm Monday. Very prompt! Cost was exactly as estimated. Clean, professional installation. Even took the time to research where the most common placement was for the lines on gas stoves since we hadn't had time to purchase a new stove yet. Also said he'd come back and move it if for some reason it didn't work. I highly recommend!!!
Description of Work: We hired Rod to install a gas line to convert from an electric to gas stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOYCE P.
07/2016
5.0
appliance repair
  + -1 more
Excellent, Lisa in the office is so helpful and personable. Ron who came out to service dishwasher was great. We were very pleased with the job he did and the cost.
Description of Work: Repair spring on dishwasher door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan P.
05/2016
5.0
small appliance repair, dryer vent cleaning
  + 0 more
Our job presented a challenge: no obvious way to get to the broken and horrid plastic dryer vent, which snaked under the floor and out the side of our log home. Rod spent lots of time problem-solving the access and replacement situation. He finally had to remove some ground floor ceiling for access. From there, it went smoothly. The dryer vent was replaced and everything was put back neatly the way it was. He was awesome and we were thrilled with a job well done, at a very fair price.
Description of Work: Replace broken dryer vent, which was embedded in the floor between 1st and ground floor (like a mummy in an ancient tomb)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Lucy H.
04/2016
5.0
appliance repair
  + -1 more
He found the problem (stone in the pump). A few months later the dishwasher began to leak. He came back and fixed the problem without charging me. The leak was not his fault but related to the fix he had done before.
Description of Work: Dishwasher wouldn't drain properly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Chen Y.
03/2016
5.0
dryer vent cleaning
  + -1 more
He came to dryer vent cleaning, but noticed that the pipe was disconnected outside. He fixed the pipe and did not charge extra. He is very professional and worked very hard.
Description of Work: Dryer vent cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Laura M.
12/2015
5.0
appliance repair
  + -1 more
He was able to diagnose the problem immediately and had it repaired quickly. He was friendly, polite, and I would definitely recommend him to others.
Description of Work: Repaired the coils in gas dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

umasankar G.
11/2015
5.0
appliance repair, dryer vent cleaning
  + 0 more
He is very nice and responsive. I requested specific time slot and he came before 15 min. Very nice spoken and decent work. I recommend all my friends.
Description of Work: Cleaning washing dryer vent and fixed back outlet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Glynnis K.
11/2015
5.0
appliance repair, dryer vent cleaning
  + 0 more
Very professional and prompt.
Description of Work: Cleaned the dryer vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Tom S.
09/2015
5.0
appliance repair, dryer vent cleaning
  + 0 more
Cleaned dryer vent and made sure dryer was in working order.
Description of Work: Cleaned dryer vent and made sure dryer was in working order.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Kelvin J.
09/2015
4.0
dryer vent cleaning
  + -1 more
Serviceman said it was in good shape prior to cleaning, and that it should be very good for awhile.
Description of Work: Cleaned the dryer vent, with specific attention to the vent from the outside.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Kathie S.
08/2015
5.0
dryer vent cleaning
  + -1 more
The provider did a great job. He explained what and how he would perform the work and how it was necessary to repair the back of the vent going into the dryer. I would use this provider again in the future.
Description of Work: Clean Dryer Vent and replace back of vent near dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Valerie B.
08/2015
5.0
appliance repair, dryer vent cleaning
  + 0 more
I was amazed at the responsiveness of Pro-Tech Appliance. I bought a Big Deal though Angie's list, heard from Rod immediately. Scheduled the appointment on Monday and Rod came the next day!!! Boom, boom, boom!!! Rod quickly evaluated the job, explained the process and got right on it! Very helpful and friendly! I will use Pro-Tech Appliances for other services in the future!!
Description of Work: Rod cleaned my dryer vent that has not been cleaned out in 10 years!! Rod was quick, efficient, throughout, and very professional. I would not hesitate to ask Pro-Tech Appliances to come out again for other services and of course for cleaning the dryer vent again!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Judy C.
08/2015
5.0
appliance repair, gas leak repair
  + 0 more
i got Rod's name from my aunt, and he knew exactly what to do. He is very confident in his knowledge to repair appliances. Since he was at my house, I asked him if he could replace the ignltor for my gas Again, Rod took care of the problem. When you call Protech, Lisa will answer and she is so friendly and accommodating with the scheduling of the day and time. I would definitely recommend Pro-tech to family and friends.
Description of Work: My gas dryer had a gas leak and ( I did call RGE when I smelled the gas) A family member replaced the selonoid coil a couple weeks ago but didn't install it properly. i got Rod's name from my aunt, and he knew exactly what to do. He is very confident in his knowledge to repair appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97.15

Scott C.
05/2015
5.0
appliance repair, dryer vent cleaning
  + 0 more
Great! He was very thorough and he explained everything very well. It was pouring rain and he still went right to work cleaning the outside vent.
Description of Work: Not really sure of the date, but it was last year. Cleaned out our dryer vent which was so clogged the dryer no longer could dry the clothes!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Contact information

120 Villa Nova Rd, Rochester, NY 14617

http://www.protech-appliance.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Dryer Vent Cleaning,
Appliance Repair - Small,
Appliance Sales and Installation,
Natural Gas Lines

FAQ

Pro-Tech Appliance is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Pro-Tech Appliance accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Pro-Tech Appliance offers free project estimates.
No, Pro-Tech Appliance does not offer eco-friendly accreditations.
No, Pro-Tech Appliance does not offer a senior discount.
No, Pro-Tech Appliance does not offer emergency services.
No, Pro-Tech Appliance does not offer warranties.
Pro-Tech Appliance offers the following services: Appliance repair, Dryer vent cleaning, Dryer vent repairs, Dryer vent installations, Garbage disposal installations, Dishwasher installations, Gas line installations, Microwave installations, Refrigerator ice maker water line installations & Hot water dispenser installations and Sump pumps.
**PLEASE READ BEFORE MAKING AN APPOINTMENT ** REPAIRS ON FRONT-LOADING WASHERS AND TOP LOADING HIGH EFFICIENCY, WATER SAVING, LOCKING LID, WASHERS AND SOME STOVE REPAIRS AND ALL REFRIGERATORS, ICE MAKERS AND MICROWAVE REPAIRS ARE OUT SOURCED.Just call my very friendly secretary Lisa and she will advise you on who to contact about those appliances or to make an appointment with us. Call 24 hours Monday - Saturday WE DO NOT SERVICE SAMSUNG OR LG OR BOSCH PRODUCTS, CONTACT MANUFACTURER

Contact information

120 Villa Nova Rd, Rochester, NY 14617

http://www.protech-appliance.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed