Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Pro-Tech Appliance

Appliance Repair, Dryer Vent Cleaning, Appliance Repair - Small,

About us

Please do not use the CALL button on this page. Call 585 377 3177 for faster service. ALL CALLS ARE $79.95 PLUS PARTS PLUS TAXES. Most Appliance repairs are $79.95 labor and trip and parts plus tax extra. Installations of dishwashers and microwaves are $149.95 plus parts plus tax. Disposals and waterlines for ice makers are $99.95 plus parts and tax. Gas lines and sump pumps are by free estimates. Dryer vent cleaning $79.95 Dryer vent replacement $79.95 -$99.95 plus parts and tax. hi Most calls are done the same day depending what time you call and calls are scheduled for AM between 9-1 or PM between 12-5. I DO NOT WORK ON FRONT-LOADING OR HIGH EFFICIENCY TOP LOADING WASHERS OR COMPUTER CONTROLLED DRYERS OR REFRIGERATION, TELL MY SECRETARY LISA IF YOU HAVE A COMPUTER CONTROLLED UNIT AND SHE WILL INSTRUCT YOU FROM THERE. I also DO NOT do any type of refrigerator work !!!!!! Except ice maker water lines. I would like to clarify something about my pricing structure. For appliance repairs I charge $79.95 plus parts and tax and that includes the trip charge to your home, the diagnosis and the repair. If I cannot repair your Appliance the fee is the same because it's still cost me to come to your house and diagnose your machine. I am basically fixing your Appliance for FREE. Other companies will charge you a service call to come out to your house and then they will charge you a diagnostics fee and then they will charge you a labor fee. That can add up to who-knows-what? I understand why everyone asked how much is this going to cost me? With my company you don't need to ask you will already know. The parts of course are what they are. And there is no upcharge on those parts. So I don't make it back on selling you expensive parts. I know that Appliance companies get a bad rap because of the things that they've done and still do. I have never done that I have been in this business for 48 years and have always charged a flat rate fee. So I just wanted to clarify that issue so that you have a better understanding, so you know what the fees are going to be if there are no parts involved. There is no fine print. This is how I do business. :-)

Business highlights

40 years of trusted experience

Services we offer

Appliance repair, Dryer vent cleaning, Dryer vent repairs, Dryer vent installations, Garbage disposal installations, Dishwasher installations, Gas line installations, Microwave installations, Refrigerator ice maker water line installations & Hot water dispenser installations and Sump pumps.

Services we don't offer

**PLEASE READ BEFORE MAKING AN APPOINTMENT ** REPAIRS ON FRONT-LOADING WASHERS AND TOP LOADING HIGH EFFICIENCY, WATER SAVING, LOCKING LID, WASHERS AND SOME STOVE REPAIRS AND ALL REFRIGERATORS, ICE MAKERS AND MICROWAVE REPAIRS ARE OUT SOURCED.Just call my very friendly secretary Lisa and she will advise you on who to contact about those appliances or to make an appointment with us. Call 24 hours Monday - Saturday WE DO NOT SERVICE SAMSUNG OR LG OR BOSCH PRODUCTS, CONTACT MANUFACTURER

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9208 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
7%
3
1%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 176-200 of 208 reviews

Jackie M.
09/2015
4.0
appliance repair, dryer vent cleaning
  + 0 more
fine, but a bit messy
Description of Work: cleaned dryer vent

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Pro-Tech Appliance
I have to agree with you it is a bit messy. Lol unfortunately sometimes if the vent is right above mulch or gravel it's very difficult to try to sweep or pick up. Fortunately it is just lint and is biodegradable and either the birds will steal it or the wind or rain will get rid of that pesky residue left behind. I'm glad you brought that up so my other customers will understand the repercussions of the environment sometimes.

Kathleen O.
08/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Rod was very helpful, sharing information and tips about various appliances, even though he came solely for the dryer duct cleaning service. We were very satisfied.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kim M.
07/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: He was not able to perform our job but was very helpful and refered us to someone whi could. he also followed up to ensure that we had suceeded in gitting the work taken care of.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Doug N.
04/2015
5.0
appliance repair, appliance sales, dryer vent cleaning
  + 1 more
good
Description of Work: replaced dryer vent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Ned S.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I have used Pro-Tech for about 10 years for washer, dryer and dishwasher repairs. Ron arrives promptly, diagnoses problems quickly and completes repairs for a very reasonable price. He is always the first man I call when these appliances need repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Sandra D.
04/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Barbara D.
02/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Marie W.
01/2015
5.0
appliance repair, dryer vent cleaning
  + 0 more
unknown
Description of Work: Cleaned my dryer vent and replaced the part that attaches to the wall vent. Was |prompt, professional, very reasonably priced and gave me lots of good advice! |Highly recommended!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marc M.
01/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Douglas N.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Having never had a drier vent cleaned before, I have no idea what is a normal cost for the service, but this was an Angie's list deal. Service was excellent. Made me wonder if the drier vent had ever been cleaned. Also looked at what sounded like a bearing problem. Learned about the change trap and also got the problem, a flat metal piece with a curve at one end functioning as a belt pulley fixed by replacing it with a real pulley, so the belt runs around a free-turning wheel rather than sliding along a metal tab. | |Wasn't expecting to be charged tax as another Angie deal provider said that tax was included in the price.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$74.52

Response from Pro-Tech Appliance
Dear Member, New York state does charge sales tax for service. Angie's List cannot collect the tax from every state so they leave that up to us to collect it. Some states do not charge sales tax unfortunately New York State does. But I'm glad to hear you were happy with my service.

Eleftheria E.
10/2014
5.0
appliance repair, dryer vent cleaning
  + 0 more
unknown
Description of Work: The technician did an awesome job cleaning the lint out of the clothes dryer and long hose that leads from the basement to the outdoor vent. I couldn't believe how much had accumulated. I feel better knowing everything is clean. They told me a thorough cleaning once every five years is a good idea. The technician was prompt, efficient, and respectful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Michael S.
10/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Mary D.
10/2014
4.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$70

Response from Pro-Tech Appliance
[member name removed], I am a bit confused about your response as I looked through my May orders and I did not find you? I also googled your address and it came up as a cornfield on four corners in Victor. I also do not remember being out there as I do not go to very often but I did not recognize anything about that call. If I am mistaken please respond back with more pertinent information about the call and what I supposedly did there and why you were unhappy. if not I will have Angie's List remove itas some kind of mistake. Sincerely, Rod

Karla L.
10/2014
5.0
appliance repair, dryer vent cleaning
  + 0 more
unknown
Description of Work: Cleaned my parent ' s dryer vent in their new condo. They arrived when they said they would, we're polite, neat and gave good information to my parents regardingththeir dryer vent which is vented out the roof of their two story condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Cheryl P.
08/2014
3.0
appliance repair
  + -1 more
.
Description of Work: Unable to repair. Said Timer discontinued.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$70

Laura T.
07/2014
5.0
appliance repair, dryer vent cleaning
  + 0 more
unknown
Description of Work: Pro-Tech Appliance cleaned my dryer vent. The technician was prompt and professional. The work was done well. I would recommend this service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

francis B.
07/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Pro-Tech Appliance
THANK YOU SO MUCH FOR RECOMMENDING ME FROM ANGIE'S LIST AND FOR THE COMPLIMENTS ON MY BUSINESS. I KNOW WHAT THE CONSUMERS ARE UP AGAINST OUT THERE AND I TRY TO MEET THEIR NEEDS IN THE REPAIR BUSINESS AND DO IT AT A FAIR PRICE AND EXCELLENT SERVICE.

marilyn L.
06/2014
5.0
appliance repair, dryer vent cleaning
  + 0 more
very well.
Description of Work: cleaned my dryer vents and cleaned everything about the dryer. very good service. on time. friendly....would use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Mark D.
06/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Hannah B.
04/2014
3.0
appliance repair
  + -1 more
unknown
Description of Work: AS yet I have not been able to communicate with them. Should I call them? |I am not sure if they tried. If they did I am not sure they left a message because I have a problem with understanding messages (I wear hearing aides) they must speak SLOWLY.
Rating CategoryRating out of 5

Response from Pro-Tech Appliance
I'm so sorry you're having this issue one of the problems is that Angie's List does not allow my customers to call my number directly and I have to respond through email through this site. We always get back to our customers in a very timely manner so this is extremely unusual I have no idea how you could not be in contact with us. So please call us at our number 585 377 3177 and speak to my secretary Lisa and she will make an appointment for you.

Suzanne C.
04/2014
5.0
appliance repair
  + -1 more
Very professional and helpful.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Julie G.
03/2014
5.0
appliance repair
  + -1 more
They were great.
Description of Work: I called to set up an appointment, and they offered to come the same day, even though it wasn't an emergency. I was using an Angie's List coupon that made the service $69, instead of $149. I had to pay an additional $32 for the part required to fix the heating element on my clothes dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

joseph I.
04/2013
5.0
dryer vent cleaning
  + -1 more
*Went very well
Description of Work: *Vent cleaning and cleaning, check of dryers condition.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pro-Tech Appliance
A pleasure doing business with you!

Karl H.
12/2012
5.0
appliance repair
  + -1 more
unknown
Description of Work: Washer was broken Called on a Sunday and someone did pick up. And was able to make an appointment for Christmas eve. Rod showed up within the time window and got right to work. He knew exactly what to do and within minutes had the broken part out and was well on his way to replacing it. I asked about some other work and was given great advice about my washer and dryer and what I should do moving forward. Honest, fast, and trustworthy. Rod was great and would call them anytime I had an appliance issue. The only thing that was a bit off was the hour of operation says Sunday hours but the company web site says they aren't open on Sunday. Either way someone answered even on a Sunday.
Rating CategoryRating out of 5
Yes, I recommend this pro

Marc I.
12/2012
5.0
appliance repair
  + -1 more
unknown
Description of Work: Came and did an excellent job of cleaning the vent lines for the dryer. We saw a good improvement in efficiency and appreciated his professional and polite manner. He also dropped off a recommendation list of other tradesmen in our area in a variety of specialties that we have had good experience with as referrals.
Rating CategoryRating out of 5
Yes, I recommend this pro

Contact information

120 Villa Nova Rd, Rochester, NY 14617

http://www.protech-appliance.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Dryer Vent Cleaning,
Appliance Repair - Small,
Appliance Sales and Installation,
Natural Gas Lines

FAQ

Pro-Tech Appliance is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Pro-Tech Appliance accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Pro-Tech Appliance offers free project estimates.
No, Pro-Tech Appliance does not offer eco-friendly accreditations.
No, Pro-Tech Appliance does not offer a senior discount.
No, Pro-Tech Appliance does not offer emergency services.
No, Pro-Tech Appliance does not offer warranties.
Pro-Tech Appliance offers the following services: Appliance repair, Dryer vent cleaning, Dryer vent repairs, Dryer vent installations, Garbage disposal installations, Dishwasher installations, Gas line installations, Microwave installations, Refrigerator ice maker water line installations & Hot water dispenser installations and Sump pumps.
**PLEASE READ BEFORE MAKING AN APPOINTMENT ** REPAIRS ON FRONT-LOADING WASHERS AND TOP LOADING HIGH EFFICIENCY, WATER SAVING, LOCKING LID, WASHERS AND SOME STOVE REPAIRS AND ALL REFRIGERATORS, ICE MAKERS AND MICROWAVE REPAIRS ARE OUT SOURCED.Just call my very friendly secretary Lisa and she will advise you on who to contact about those appliances or to make an appointment with us. Call 24 hours Monday - Saturday WE DO NOT SERVICE SAMSUNG OR LG OR BOSCH PRODUCTS, CONTACT MANUFACTURER

Contact information

120 Villa Nova Rd, Rochester, NY 14617

http://www.protech-appliance.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed