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Monroe Rochester Residential

4.2(
43
)

Roofing, Roof Ice/Snow Removal, Handyman Services,

... +4 more

About us

Monroe Rochester Residential has been in business since 2001, and the owner, Robert Dates, has over 21 years of experience managing roofing crews and solving roofing issues for other companies from Syracuse to Rochester. We have full New York State workers compensation, full New York State disability insurance, and $2,000,000 of liability insurance. You have the peace of mind that if anything unfortunate were to occur, we are completely covered! Trust, integrity, and craftsmanship. We are entrusted by women, seniors, and all homeowners with a proven 100% customer satisfaction track record with referrals upon request. We provide a complete start-to-finish photo portfolio of your new roof project upon request. 10 Year Fully Transferable Warranty! Monroe Rochester Residential offers a 10 year market transferable labor warranty. The homeowner receives a 30 year factory warranty on shingles from Certaineed, the manufacturer. We suggest the installation of “Certainteed” products. However, any company that advertises that they are an authorized installer of any manufacturer’s products simply means that they have a purchase agreement with that manufacturer. It does not mean that they are a better installer than any other company that is not an authorized manufacturing installer.

Business highlights

23 years of trusted experience

Services we offer

roofing, siding, windows, skylights, and sunrooms.

Services we don't offer

Ask For Details.

Amenities

Free Estimates
Yes
Senior Discount

5%

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.243 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
51%
4
21%
3
14%
2
12%
1
2%
Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.1
responsiveness
4.4
punctuality
4.5
Write a review
Showing 26-43 of 43 reviews
Mark L.
11/2015
5.0
roofing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$108
Gail H.
11/2015
4.0
roofing
  + -1 more
They got the job done.
Description of Work: I purchased a Big Deal for Monroe Rochester Residential for $49 for Roof Inspection. I wanted my gutters cleaned and that's what I used them for.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$49
Linda C.
09/2014
4.0
roofing
  + -1 more
.
Description of Work: Consultation for roof
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$108
Response from Monroe Rochester Residential
I met with you and your husband because you had a severe leak into your living room given to you by a roofing company that I would not hire to finish off my dog house. I am sorry for the problems they gave you and consulted with you and your husband how to remedy this situation. Once again a consultation on how to get out of this problem is much better money spent than thinking that an Angie's List tune up package will correct your financial fiasco. I did all I could to ease your pain of you hiring an inferior company.
Virginia H.
09/2014
2.0
roofing
  + -1 more
unknown
Rating CategoryRating out of 5
professionalism
2.0
responsiveness
5.0
punctuality
4.0
$149
Response from Monroe Rochester Residential
I tuned up you shot full of holes roof as well as I could from the circus act you hired to put it on. I tuned up everyone of your concerns and patched the holes in your porch roof. We showed you exactly what we were doing and why as you hung out the bedroom window watching us. In fact your re-roof (a roof on a roof) is so poor its rotting out your post pillars. The best time for me to help you was 12 years ago when you were hiring the wrong low ball company.
Eric T.
08/2014
3.0
roofing
  + -1 more
unknown
Description of Work: The vendor came to my house, walked around and looked in the attic. He did not get on the roof or perform any services. He made an effort to sell me a new roof, but did not perform any services. The deal was "$89 for $375 in Roof maintenance" and all I got was a sales pitch for a new roof. He was a nice guy, and professional, but I don't think I should pay $89 for the equivalent of a free estimate.
Rating CategoryRating out of 5
Response from Monroe Rochester Residential
(Member name removed) You have the original cedar shake roof from the 1920's as well as 3 layers of asphalt shingles on your house. You have close to 100 years of roofing abuse. I cannot solve your 100 years of abused house on a $89.00 roof package. Instead what I did for you from inside the attic and from all around the perimeter of the house, I scouted out for you this obvious roof project you have looming. I did not give you a sales pitch, I gave you sound advice and a very good consultation on how you will need to go about a $15,000.00 roof. My professionalism and knowledge of a consultation for $89.00 is a sound investment for you when you need to spend thousands of dollars. This roof will need to be done I guess I could have squirted $7.00 worth of caulk on a roof in disrepair and told you everything was ok and you would have never known the difference. However I do. Once again, I get an average rating from a homeowner who has no clue as to how much I've helped them.
James D.
05/2014
4.0
roofing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Monroe Rochester Residential
This homeowners skylight is a severe leaking mess. He got me over to his house to pick my brain as to how he can fix it. Good Luck
William H.
04/2014
2.0
roofing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$89
Response from Monroe Rochester Residential
[Member Name]: I came to your house around Thanksgiving 2013, to give you your Angie's Roof Tune Up package. I caulked all flashings, all pipe boots, all openings, checked your roof with a fine tooth comb. Took pictures as you stood in the back yard watching me. I came down and showed you the pictures and gave you a full evaluation of the problems of your roof and how your multi layer roof was in disrepair of any tune up package, but I did it for your anyhow. I told you what was more important was a scouting report on your roof and that in my opinion this roof would have a hard time surviving the winter. You scoffed at my opinion and after spending an hour and a half with you on advising you about the troubles and a good battle plan to make this roof right, you accused me of trying to do nothing more of selling you a roof after I told you this tune up package is not what your roof needs to survive the winter. So at the end of April 2014, after the worst Rochester winter in 20 years, you give me a poor Angie's list review because your roof leaked in the winter just like I told you it was definitely going to do so. You also advised me as I called you back to address your concern that you just had a new roof put on in April of 2014 because you were due to have a new roof. So therefore, I must suffer a poor Angie's list review from an Angie's list member that I satisfied fully through my Angie's list roof tune up and over an hour of giving you an education on how this roof will leak in the winter. You told me you had a new roof done in April of 2014. So therefore it is my fault that your badly damaged, outdated roof did not last the winter like I told you it wouldn't. You proved to me that you will not need a new roof, by installing a new roof! Seems to prove my point that I was trying to advise you correctly. Once again, I need to start a web site that rates the understanding ability of potential clients you try to help and they just can't comprehend themselves.
DeLois C.
03/2014
5.0
roofing
  + -1 more
They were great.
Description of Work: I used the Big Deal and roofing service of Monroe Rochester Residential. They did some inspection, point out some things and put some pictures to show what is going on. They took the vents off the roof and installed new ones.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$639
Response from Monroe Rochester Residential
Thank you for the review. I hope to hear from you about your overall roof project. I'm sorry it was poorly done a couple of years earlier by a company that did not care. We will make it right.
Leon G.
12/2013
5.0
roofing
  + -1 more
.
Description of Work: They went on my roof and inspected it. They caulked areas that were potential trouble spots and gave an estimate for a roof replacement.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Monroe Rochester Residential
It was nice meeting in tuning up your roof. If you have yet to undergo a new roof on your house, I would love to speak to you about it. Its getting to be about time. Thank you Robert Dates
John A.
10/2013
5.0
roofing
  + -1 more
Robert came over and explained the condition of the roof. He was very thorough and looked at problem spots. (around chimney and dormer) He inspected the chimney brick as well. He explained what he would do to help the roof breathe and made suggestions about venting the roof better.
Description of Work: Inspected roof, caulked chimney flashing, caulked the valleys near a dormer.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$149.99
Response from Monroe Rochester Residential
We gave this Angie's list member every bit of tune-up that we could for his Angie's List Fee. Once again, we gave the homeowner not a free estimate but a professional consultation on how he should go about his roofing project in the future and why it needs to be done in a particular way. He is a homeowner that understands a consultation for his money instead of making sure a nail is pounded down. Some homeowners don't understand this.
Fran K.
09/2013
5.0
roofing
  + -1 more
I've been treated very well and I was impressed because he answered all my questions. He told me exactly what they were going to do and all the equipment was delivered on Friday and they are to start tomorrow.
Description of Work: I've got an estimate for Monroe Rochester Residential for roofing.
Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from Monroe Rochester Residential
Thank you. Your brownies are the best. You have a very physical tough house to make right but we got it done.
Nick W.
09/2013
4.0
handyman service, roofing
  + 0 more
My husband worked with them and they determined that we needed repair work done. They did give a quote on that service. He liked the guy that came out.
Description of Work: They inspected our roof on a two story home through a Big Deal. They caulked roofing vents as well.
Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$149
Response from Monroe Rochester Residential
We tuned up a 6 year old roof as much as a 6 year old roof should need tuning up. If properly installed there is no such thing as tuning up a 6 year old roof. There was however rotted wood at the gutter area that should have been addressed when the roof went on. I showed the homeowner how to make this repair for himself and save money.
Marilyn R.
09/2013
3.0
roofing
  + -1 more
he basically wanted to sell me a new roof.
Description of Work: ground inspection of roof, tacked a loose shingle
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$149
Response from Monroe Rochester Residential
I performed exactly what the homeowner instructed me to repair. I nailed down loose flashing, secured some shingles, and walked out on a high roof line to knock down a giant hornets nest. I never tried to sell the homeowner a new roof, I suggested that she be prepared for what a home inspector will tell her when she puts the home on the market. That the new buyer will complain about a price for a new roof.
Deborah H.
09/2013
5.0
roofing
  + -1 more
GREAT!! Much advice was given. I learned a lot about what is going on with my roof/ and why. He explained in detail what/ how/ & why things should be done. He gave me a ballpark estimate in a very LOW pressure way. I paid for the Angies list assessment & since little "work" was done Robert offered to apply that as credit for upcoming roof job. He is an expert, professional & I look forward to working with him.
Description of Work: Robert provided a roof/ indoor inspection to address water leaks. Minimal repair was needed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$167
Response from Monroe Rochester Residential
Nice selection on the color of your new roof. You are a great customer and everything went very smooth. Thank you for your business
Jennifer H.
09/2013
2.0
roofing
  + -1 more
Honestly, not well. It took over a week to hear from them originally, and then he had to call me 3 times at work because he forgot what time the appointment was scheduled for, then he couldn't find where he put our address, then he couldn't find our house. Then, he gave my husband a thorough inspection, but this is offered free on his website. No repairs were performed, he said he couldn't repair our roof, he would have to replace the entire roof at a cost of $12-14K.
Description of Work: I purchased a Big Deal from Monroe Rochester Residential.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Response from Monroe Rochester Residential
We never met the person giving us a D rating. The homeowners are both deaf and communication through the phone interpreter was very rough. It took a week to get an address and on top of that the house is very secluded. The husband and I spent 2 hours communicating through handwritten notes I still have the 10 pages of notes and I don't know of any other roofer who would have done this for this gentleman. Yes my website offers free estimates but not 2 hours of free consultation which I gave them for their Angie's list fee. I could not repair the roof due to the fact that the repairs would be just as costly as a new roof. To repair it would have been bad money spent. The area of concern for the homeowners was in the same condition as the rest of the roof waiting to have 3 months of snow and ice sit on it. I wish the wife were there to judge my professionalism before she gave me a D. I cannot waive my magic hammer and fix a $12,000.00 problem for a $149.00 Angie's List Fee. These homeowners got the best advise as what they need to do to protect their investment from a top professional.
Linda P.
09/2013
4.0
roofing
  + -1 more
He came out today and inspected my roof. He seemed very knowledgeable. He answered my questions. He didn't rush me. He took pictures of different areas of the roof so I could actually see the condition. He actually wasn't able to do any caulking or anything on my roof because of the condition he said it was in. He recommended a complete tear off. If he doesn't have to replace the flash it would be $11,000 and if he does have to it would be $11,750.
Description of Work: I purchased a Big Deal for $149 for Roof Maintenance Package
Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0
punctuality
5.0
$149
Response from Monroe Rochester Residential
Yes your roof is completely shot. It is one of the better examples of complete disrepair with evidence of sunken wood rot and rusted out flashings. There is no ventilation of the attic areas to even speak of and a roof tune up just cannot help your situation.
Erik R.
04/2013
5.0
roofing
  + -1 more
Robert did fantastic work, and is easily the most professional and careful contractor I've ever hired to do work on my home. The original roof was covered with rolled shingles that were cracking and separating. In contrast to a previous bid where the contractor wanted to merely replace the rolled roofing (which clearly did not work), Robert recommended re-pitching the roof, adding a second deck to vent it properly, and re-shingling with architectural shingle. Not only does the result look better than the previous roof, but it works better too. Robert is a craftsman, and I would recommend him highly to everyone I know.
Description of Work: Tear off, redeck, and re-roof low-slope roof on back office of home.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Monroe Rochester Residential
Here is an example of a homeowner that understands what he needs to be told to fix his problem as opposed to a homeowner who hires a contractor to tell them what they want to hear.
steve P.
12/2012
5.0
roofing
  + -1 more
unknown
Description of Work: "I was told by the insurance co. That my problem was a leaking flashing around my dormer was the problem and that the roof was in good condition. I spoke to Bob of Monroe Rochester Residential and was told that there were 3 layers of shingles on the roof and that to just repair the flashing would be throwing money away. We agreed to do a reroof. 2000 sq. for $8000.00. The problem was not the flashing as told by the insurance co. but rotted boards in the roof. Bob and his crew did a great job. Start on time and finished as stated. I would and have recommended them to family and friends. Great job and great price. "
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Monroe Rochester Residential
This multi layered roof was in poor condition and the flashing at the dormer was the least of the problems. This house had a major ventilation issue that we corrected while constructing the new roof. It's a good thing insurance companies don't carry around hammers for this homeowner would still be having a problem.
    • 1
    • 2(current)

Contact information

40 Delta Terrace, Rochester, NY 14617

www.monroerochesterresidential.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 9:00 PM

Licensing

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Roofing,
Roof Ice/Snow Removal,
Handyman Services,
Gutters,
Skylights,
Windows,
Siding

FAQ

Monroe Rochester Residential is currently rated 4.2 overall out of 5.

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Monroe Rochester Residential accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Monroe Rochester Residential offers free project estimates.
Yes, Monroe Rochester Residential offers eco-friendly accreditations.
No, Monroe Rochester Residential does not offer a senior discount.
No, Monroe Rochester Residential does not offer emergency services.
No, Monroe Rochester Residential does not offer warranties.
Monroe Rochester Residential offers the following services: roofing, siding, windows, skylights, and sunrooms.
Ask For Details.

Contact information

40 Delta Terrace, Rochester, NY 14617

www.monroerochesterresidential.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 9:00 PM