Monroe Rochester Residential

My daughter bought a house that had a “new roof” but I saw curling shingles where the garage met the house and called Robert Dates to inspect the roof. I have used Robert in the past and been extremely pleased with the work he has done for me. The prior roof job on this house was a mess, they left some areas of friable sheathing, the shingles were curling and pulling away in areas and the ridge vent wasn’t done properly. We contracted with Robert for a total tear off and new roof. When the job was underway Robert saw where the previous roofer tried to reconnect the original rooted furnace exhaust pipe; it didn’t fit and was not a sealed system. Robert let me know about the problem and went and bought the new pipe while I called Canterbury Chimney Sweeps who came and properly installed it. Robert came back after the roof was finished and hand crafted a “wire mesh window” for the entrance into the attic crawl space in the garage. This will keep critters out and allow more ventilation. Robert makes sure you get a top notch roofing job and takes care of any extra issues that are found during the process. I trust and highly recommend him to anyone who needs a new roof, inspection of a roof or for diagnosis and repair of roof problems.

I was in the process of buying a house and a home inspection pointed out a broken roof rafter. Our real-estate agent sent over a roofer but he felt the issue was beyond his experience and suggested we have a structural engineer take a look. In the past I hired Robert Dates to assess and fix a roof leak we had that two other roofers tried to fix over a two year period, unsuccessfully. Robert found the problem immediately and fixed it at a reasonable price. I found him to be more knowledgeable and experienced than the other roofers so called him to assess the roof on this house and am I glad I did! He was through in his investigation and found major issues that weren’t pointed out by the home inspector or the other roofer. I am impressed with the knowledge and experience this man has accumulated over the years and highly recommend him.

The winter during 2014-2015 was a horrible one and my gutters were full of snow and ice. I gave Bob a call to come take a look at it and he came over, went right up on the roof and started clearing the snow away for me. He takes care of his clients no matter what. His service is exceptional and he always answers when you call. All I can say is call Bob if you need anything done, he's your guy!

I'm so thankful that I got Bob's number because he took care of me from day 1. Gave me straight answers to all of my questions, no funny business. My roof was started on time and done quickly and when he said it would be done. If anything comes up, I can call Bob and he comes over to check it out. He has great customer service and I would recommend him ten times over. Thank you Bob, you are the best!

I cannot say enough how wonderful Bob is. He put my new roof on back on 2014 and was wonderful then, too. I had some leaking into my bathroom due to a faulty pipe connection and he came out the same day I called him to take a look and fix the issue. I know I can count on him to do a job right the first time and he takes great care of his clients. I would recommend him over and over again.

Robert was very polite, professional and the communication was great. His price was very reasonable. Hopefully, the ice he removed from our roof will make a difference. Time will tell. He was very quick in responding to our phone call.

They were okay. There was one person here doing the work. He came back out twice to finish everything.

It didn't go well. Additional cost came into factor. It was very frustrating for me but I must still have work done. His prices are high and did not include a complete start to finish price. You still have to add on additional. He also is not listed among the city rehab contractors. I also became very ill and had to have surgery.

They came out today for the consultation. At that time they advised me that the Big Deal would not fit my needs. They were very knowledgeable, professional and honest.

Left provider a message of preferred time. He did not get back to me for at least a month. When he arrived, he said that all the Angie's list listed services for the deal (sealing cracks, etc) were bogus and he doesn't do them. Came in and said the whole roof needs to be replaced. Didn't give a needed timeframe, just a high price and some scare tactics.

The job that was performed was excellent. The errors from previous jobs were corrected i.e. nailing down the plywood underlayment and the flashing and gutters were replaced. He kept me informed of every part of the work and any work delays because of weather. The site was kept very tidy. He also took pictures of the poor job that was done before on his cell phone which was very helpful.

He was very knowledgeable and explained some issues I may have in the future. Overall very satisfied.

Made the fix and and evaluated overall roof condition; pointed out some possible future issues with the shingles and also showed some shortcuts the previous roofer took.

It took awhile to get them back out to our house. The provider, Rob, seemed to be a nice person - but his finance guy gave us a hard time because we were still waiting on another company for their estimate. The guy didn't want to talk numbers anymore until we had the other companies quotes. This took my husband and I aback and even though they many do nice work we decided that we didn't want to work with anybody with that attitude.

Nothing was done for me or my roof - cost $149.00 and what I got was a proposal for new roof

He found my roof to be solid with need for new shingles. He was very thorough and honest about repair costs.

I met with Robert Tates shortly after purchasing this offer. Robert did not think he could do anything to fix the problem we had. (A pest control contractor had recommended we repair some roofing flashing, etc.) To his credit, Robert advised that would not help -- it would do no good. I do not disagree with him. I just don't have any other work for him to do. The building does need a new roof. I asked if he would like to prepare a bid (quote) for us. He said he would but I would have to spend another $100 for a satellite image or measurement /survey of the property and he would generate a quote from that. I'm sure that you could understand that being into this deal for $150 with nothing to show for it, I did not want to put in another $100 for a quote. (Sure the satellite measurements are mine to keep, but I don't want them.) I have no fault with Robert. I respect his honesty. I did not actually have Robert perform any service for me, but I respect his honesty and integrity.

They would take cash only -- Check I wrote had to be written to Premier Sunroom Solutions --this co. has a bad reputation, & it was a shock to find out they were involved. It was dishonest and deceptive advertising. For that reason I would't deal with them again. My home is a cape cod -- I'm not even sure it was a fair price.

Robert was great- he came when agreed, removed the ice, and provided solutions on how to remedy the problem in the future.

I was left with the feeling to shop around for other quotes, which is what I will do.He did do a good job of explaining issues.

I called because I noticed my roof lifting in a specific area. We just purchased this home and were told the roof was 4 years old. I purchased a $89 Angie's list deal for roof maintenance. Robert came out and noticed the spot I called about immediately. He walked us around and pointed out areas of concern. Got on roof and took pics of issues. Emailed me a bid for a new roof for $8,500. No repairs were done. He informed us that re roofs are no good and the home owner we purchased from did a horrible re roofing job. Moisture, rain, snow, etc. is basically going between the old roof and the new roof which is causing the lifting. Says he sees this a lot. People selling their homes do the bare minimum repairs to sell the place and then the new owners are left with the actual cost of a new roof. Not much a new home owner can do since re roofs are legal in New York State.

I knew that we need to have a new roof put on which is why I spent the money on the deal. I thought it would be good to get someone up on the roof to check it before we replace the roof in the spring. Robert discussed the current condition of my roof, pointed out problem areas, and gave me advice and an estimate for a roof replacement. He went out on the porch roof, inspected the moss that is there, and gave me advice about what to do. Robert appeared to be very knowledgable and personable, but I do not feel that I spent my money well. I was told that none of the $149.00 that I spent went to the contractor, and that all of the money went to Angie's List. I have been very satisfied as an Angie's List member until now. I will be wary of purchasing any more Angie's List deals in the future because of this experience. I have spoken with other contractors regarding roof work, and I believe that I essentially paid for an estimate on roof work. It has been my experience that estimates are free.

Bob was willing to show me first hand what was needed and the end results. I really appreciated that. I feel like they did a good job. I think the price is about average.

Disappointed as what I got could have easily been obtained by contacting a roof installer for free. Waste of my $149.00. Disappointed with Angie's listing and the service provider.

It went very well. He caulked around the chimney. He contacted us within a week or so after I purchased the deal and I didn't spend anything extra. He is very straightforward and does only the work that is needed.