John Betlem Heating & Cooling Inc

Description of Work: John Betlem Heating and Cooling, Inc., 898 Clinton Avenue South, Rochester, NY 14620 Phone: 271-8888 The pricing is very confusing. Between the Government program making changes in midstream, Harvey, Kathy Betlem, interest, no interest etc. I signed the first agreement: Total cost: $9,317.50 it includes a price of a furnace for $3,195.00 = $6,122.50 being the cost of the windows. But at the time we only talked about the Grant program NYS (NY Performace with Energy Star) that was going to pay 50%. Well, I'm thinking with the 50% grant the most I would have to pay is $4,658.75. This is for 9 windows and the furnace. But then the government wouldn't or Betlem wouldn't get the approval. They had help that seemed to be having a difficult time and I blamed the secretary at Betlem and State Program. JB in-turn blamed the government program. Jan 1, 2011 a new program came out and everything changed. The actual cost of $7,576.50 is much more than $4,658.75 I originally thought my mother would have to pay for the furnace and windows. I watched the cost inch up, up and up. Betlem took it upon themselves to write 2 contracts and signed my name to them. I was told, "I okayed the signatures over the phone." But I don't think I would ever okay something that was an increase unless I was confused and we didn't have a meeting of the minds in contract law. I would only hold them to the original agreement. I wouldn't sign something totally different and costing mom more. I never get a copy of the 2 contracts until the end when I had to go to Rochester to speak to an attorney, William Deedes, for review. He said John Betlem usually has a great reputation and he would not do anything for me. I left feeling they weren't all that great to me. So, I decided to negotiate it myself. I believe I was told by the salesman I had to agree to the new contracts or the program would just drop me. I asked more direct questions as to the cost of the each window written. So, I knew exactly what the new prices would be. Harvey said there were mistakes in the figures and he would call with new figures. I never got a figure to the cost of each window. But they said I agreed to 2 new contracts: 1. $4,060.00@10% grant=$460.00 (this check was given back to John Betlem, RGE cut it to my mother, but she was told to pay it to John Betlem) 2. $ 4,555.00 @30% grant = $1,366.50 1st payment: 9/21 $1,500.00 check 9922nd payment: 9/26 $2,000 check 5263rd payment: 10/4 $995 Money Order at M&T 5006577304th payment: 11/4 $995 check 5275th payment: 12/20 $400.00 531 (paid the RGE check back)6th payment: $320 made by the salesman where he gave up his commission due to telling me he thought I got a raw deal. 7th payment: $1,366.50 30% grantTotal Amount Paid: $7,576.50 less furnace cost : -$3195.00 Total Amount Paid for windows: $4,381.50 Total for Furnace and Windows 1st contract: $9,317.50Total for Furnace and Windows 2nd - 2 contracts: $4060.00+4555.00=$8615.00 (I never had a copy until the end of completion of job and after I complained that I was never given a copy of the 2 contracts I never signed.) By this time and just like when working with them I'm so confused. I don't know if I'm coming or going. The government said: The tenant hadn't presented enough information, but I called and the first contract started 8/4/2010. My calls to the gov't program started exactly 30 days from signing application. So, although the government said they had a fast turn around on the applications, I didn't get this from them. I contacted the gov't again, again and again. I have emails, documents, dates, etc. 1/1/2011 came and the government had a new program. I found the government got all the information, but later would ask for something different. Or say they didn't get it from Betlem. I was faxing everything directly to Betlem and the Government because they said Betlem wasn't doing their job. I got the feeling they wanted to put me in the following year and were dragging their feet, but they did have a secretary problem with paperwork at Betlem too. I was given the comment "new girl". Later John Betlem came and told me the 50% grant was 30% due to mother having a living will meaning she didn't own the property, but her kids did. But I didn't get 30%, but the program changed in Jan 1, 2011 and I only got 30% and 10%. Which meant my mother who is 83 years old is going to have to pay more because 30% decreased to 10% was finally approved. NY Home Performance with Energy Star: Signature Page- Contract copy: I wrote: I will sign this when job is complete. 1. bowed window in kitchen and will not close. 2. part missing (latch) due to being broken. 3. kitchen handle needed to be tighten. I hope there will not be a continuous problem with the handle falling off. This form is dated by the contractor Ian Grady ??? on 9/13/11. The secretary wanted me to sign it. I wouldn't until they made repairs. I signed it on 9/21/11 and asked Harvey exactly what will I be paying for the furnace and windows the whole job. He quoted: $6,532.00 I wrote it on this paper. This is yet another figure. But this is what I believed I was to pay in full. NO MORE, NO LESS on that day, but as you can see I paid $7,576.50 if you include the saleman's commission and grant paid and RGE reimbursement. Looks like Kathy Betlem Wells Fargo interest at 25% and she got it and in a shorter period of time. At this point, I just wanted to put space between me and Ms Betlem. Enough for the money.

Description of Work: Their first visit was to identify and resolve problem with A/C unit. A 2nd visit was to clean air ducts. Each visit cost $495.

Description of Work: Replacement of fan motor capacitor on heat pump.

Description of Work: We use John Betlem Heating & Cooling to clean our system.

Description of Work: They were here to install an air conditioner for us in our home.

Description of Work: I used John Betlem Heating & Cooling for a problem with the spark ignitor in the heater and they also provided a normal service.

Description of Work: They come twice a year to check the heating and air conditioning system.

Description of Work: They did maintenance on our furnace and air conditioning.

Description of Work: Betlem installed central A/C in our house and we have been under contract with them ever since for heating and A/C system.

Description of Work: I used the services of John Betlem Heating & Cooling Inc. for a maintenance check 2 years ago.

Description of Work: I used the services of John Betlem Heating and Cooling Incorporated in August 2011 for putting in a central air for me.

Description of Work: John Betlem Heating & Cooling performed an annual service and inspection on my furnace.

Description of Work: We've used their heating and air conditioning service for several years.

Description of Work: I used John Betlem Heating & Cooling for furnace repair.

Description of Work: I used John Betlem Heating & Cooling last year.

Description of Work: We used Betlem Heating & Cooling for our heating and cooling.

Description of Work: I used John Betlem Heating and Cooling in May 2011. They came back and replaced a blower motor.

Description of Work: They came out about a month ago and they completed a home energy audit. They replaced our Air Conditioning unit, our Hot Water, Heating and Humidifier.

Description of Work: I used John Betlem Heating & Cooling two years ago in September for preventive maintenance on the furnace and air conditioning.

Description of Work: We had a whole house generator installed plus all the duct lines for the hot air removed and larger size installed.

Description of Work: My heat went off in the middle of November! I am a new homeowner in a very old house so I looked at previous records and found that the previous owners used this company. I called them they responded right away and came out that day to figure out and fix the problem. The technician was professional and courteous. He found that the power to my heating unit was shorted due to old wiring and fixed the problem and the heat came on. He also made sure the unit was functioning to specifications. Great company. Very responsive!

Description of Work: I hired John Betlem heating & Cooling Company about a year ago. They did air duct cleaning for me.

Description of Work: We used John Betlem Heating & Cooling to look at our heat pump to make sure that everything was working well. Our furnace wasn't kicking on when our heat pump could no longer supply enough warm air.

Description of Work: John Betlem Heating & Cooling put in a new heating system and a humidifier. They first did an energy audit. They took off the old system.

Description of Work: I used John Betlam Heating & Cooling, four months ago. They did the general maintenance on my furnace.