John Betlem Heating & Cooling Inc

It took several phone calls to actually get the guys to our house. Our A/C was not working properly and leaking all over the basement. When we called, our info was taken and A/C issues recorded and told we'd get a call back with an appointment time. Nobody called and when we called at least 24hrs later, they said our name and info wasn't in the system. This happened twice. Once the appointment was made, the A/C guy arrived on time and did a respectable, professional job. At the end, he told us about an annual program but was not pushy which I appreciated. When we had the air ducts cleaned a few weeks later, the guys were on time and did a thorough job. It would've been nice if they explained what they were going to do, especially since I have a baby in the house. They just started walking around the house and after ~15 minutes, I went ahead and asked for a brief description of what they were going to do, how long it would take, etc.

I was properly charged $79.00 for service/diagnostic charge, but was not given an estimate of the total repair cost. I was then charged $228.12 for a Turbo 200 Capacitor that retails for less than $74.50. When I questioned Mr. Betlem about this charge, he stated that this is normal business practice. He also stated that his repair rate is $225.00/hour, but admitted that the service person was only here for 15 minutes. I asked for a price adjustment on this part, but Mr. Betlem refused to adjust the price. None of these rates or amounts are stated on his invoice. I offered to return the part installed, but Mr. Betlem refused to refund me the cost of the returned part. I feel that this is a customer price gouging for the simple repair of a motor plug-in capacitor.

They did the initial installation for our heating and air system. Their service is well priced, they are very professional, prompt and courteous. I will continue to use John Betlem Heating and Cooling.

They gave us excellent service. We will continue to use their services in the future for our air conditioning system.

I highly recommend them. We have been dealing with them for quite a few years now. We have a furnace with them and our air conditioning. They are very prompt and very helpful. They stand behind their work.

We have had good luck with them. I have an annual contract with them. They have good people working for them. The service engineer that comes is very well-mannered and we trust him coming into our house for the service.

They did routine maintenance on our furnace and air conditioning.

The people who come to the house were super nice, but from the beginning we've had several miscommunications with the front office and the sales department, which is why they did not get an A. First, the salesperson made a promise when we signed the papers that either could not be honored or was miscommunicated to us. The quality of the system has been good, and the people who came to the house to do the installation were wonderful - knowledgeable, nice and professional: we had a small problem which they came back to fix it immediately. Later, they sent us several reminders that we needed to "check" our system, which we assumed meant the yearly check-up, but this turned out to be simply someone coming to the house to ask if we had any carbon monoxide detectors. Overall, we have been fine with using Betlem.

The thing with me is that if I find someone reliable I stick with them, that's why I continue to use them. I will continue to use them in the future.

I was happy with that as it worked out well and everything went well. They did a central air installation. I found them to be professional and clean. They did the work within the time they said that they would do it. It was a good experience.

They were on time, professional and didn't try to up sell me. I'll call them next year to do the same.

They're always on time and very professional. I like are they are willing to answer any questions in detail, and we'll continue using their service going forward.

They did good work, and I would rate them highly.

He was very thorough and professional. I will continue to use this provider in the future.

They are quick to respond to our requests and they are very professional. We haven't compared their prices to others.

I am very happy with them. I have used them for the regular service for my furnace and air conditioner. The blower motor was under a manufacturer's parts warranty and so, it cost me $225 to put it in. They have been around for a long time which you could tell if you look at their website. They only do incidental plumbing for hooking up a water heater and things like that. Their price is competitive. I have a contract with them and I am not about to change them.

Overall, they were great! They always showed up on time. They had great communication with us and always cleaned up after themselves.

I've been doing business with them for thirty years and they are very dependable. They've always treated me very well.

They arrived promptly and completed all the work in a timely fashion. They cleaned up all the mess that was made during the installation and left everything in excellent condition. The generator required a building permit and the work passed inspection with flying colors. We also have used this company for the follow up yearly maintenance and have been very happy with their performance. I would like to point out that the generator was installed in the cold weather of February and involved a lot of outside work on their part. I heard no complaints from any of the workmen and the work they did was excellent.

Everything went smoothly right after I called.

John Betlem heating & Cooling Company did an okay job. They broke something so I wasn't happy. I didn't call them about it though. They were pretty responsive. I would not use this company again in the future.

They are excellent. They were professional. The technician that came out was familiar with our heat pump and furnace. They did a fine job and corrected the problem. They did a good job. The price was fair. The service was excellent so it was worth the price. We didn't have to wait long for service. They came when they said they would. We have a big dog and they navigated that and did the work.

They came back and checked to make sure if the heater was working properly. They did a second energy audit to see how the new heater had improved the situation. John Betlem has been reviewed very positively many times on Angie's List. My experience was as excellent as everybody else's. They were very competent and patient. They were clean. They worked quickly. They sold a good product. I was in contact with them recently about a service program. I was a little confused about whether I had to buy it now or when I had to start paying for the service program. The woman I spoke with was very clear in explaining that I didn't need it yet and that they would call me when it was time to consider the service program. They treated me very well. The price was high, but I chose a high quality heater.

I use them regularly. I pay $196 a year for their maintenance program. They do heating and cooling. They give me a discount if I need a part. My experience with them has been good. I had purchased a generator from them, 3-4 years ago. I travel a lot. So, I am very diligent on doing the updates on all. I am having difficulty with the generator starting sometimes. It starts and cuts off sometimes. It uses a great deal of oil. I am currently working with them to see if the generator company will back it anyway. Unfortunately, a week after the first problem, the warranty ran out. So, the generator company will not do anything. Fortunately, when these guys came out for a weekly check, the generator sounded great. However, sometimes, it has great difficulties. I think their prices are competitive and fair. I had stopped using them for a while, but the service personnel of the other company were not good. So, I switched back to them. I have been pleased with these guys. The problem with the generator is not their fault. I will use them in the future.

Techs are well trained, professional, and easy to have in your house. I think they are not looking for problems to fix, but doing what is required.