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Isaac Heating & Air Conditioning Inc

4.8(
554
)

Heating and Air Conditioning, Water Heaters, Air Duct Cleaning,

... +10 more

About us

When it comes to heating and cooling your home, you’re not just buying a furnace or air conditioning unit; you’re buying a company, a customer service team, the quality and integrity they represent. Whether it’s an emergency repair, an upgrade or replacement, or a brand-new installation, it’s the total experience that counts, and that’s where Isaac excels! Whatever your situation, Isaac’s highly trained professionals will educate you about your options and help you decide which solution is best for your needs and budget. We’ve been part of the local community for more than 70 years. And we’re proud to stand behind our heating and air conditioning products and our work.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

HVAC, Heating and Air Conditioning, Standby Generators, Home Energy Audits, Handyman Services, Duct Cleaning, Insulation, Electrical, Plumbing, Water Heaters & Softeners. Home Automation.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8554 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
9%
3
2%
2
2%
1
2%
Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Write a review
Showing 526-550 of 554 reviews
Fred F.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$15,000
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank You for trusting Isaac with such a large investment in your home! We greatly appreciate your business and we will continue to work hard at maintaining the trust you have put in us. Also, thanks for taking the time to submit a positive review of your experience with Isaac. In a day and age when people are very quick to criticize or submit negative comments, it's always encouraging when our valued clients take time out of their day to support our work and our efforts. For this we are very grateful. Thanks again and please let us know if there is ever anything we can do for you. Comfortably Yours, Ray Isaac President Risaac@IsaacHeating.com
Jennifer W.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for both your business and for the positive ratings. We appreciate the opportunity to serve you and we look forward to working with you again! Ray Isaac President Risaac@IsaacHeating.com
Mark F.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$546
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your business and for the "A" rating! We appreciate you taking the time to review us and we look forward to serving you again in the near future. Comfortably Yours, Ray Isaac President Risaac@IsaacHeating.com
sonia L.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Air conditioner wasn't functioning, prompt service
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for the positive rating on Angie's List and especially for your business. We appreciate the trust you have placed in us and we look forward to serving your needs in the future. As always please do not hesitate to let us know if you should ever need anything - we are happy to help. Thanks again, Ray Isaac President Risaac@IsaacHeating.com
Bonnie S.
06/2015
5.0
water heater repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$900
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for the overall "A" rating and for your business! I'm happy to see that you will hire us again and please know that we will continue to work very hard to keep your business. If there is ever anything we can do to improve on our services, please let us know. Comfortably Yours, Ray Isaac President Risaac@IsaacHeating.com
Timothy H.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
It went well.
Description of Work: Annual A/C maintenance.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angle's List Member, Thank you for the straight "A" review and for your business. We appreciate that you put your trust in us to serve you, and we are always looking to improve. Please let us know if there is ever anything we can do to improve your experience with Isaac. Thanks Again, Ray Isaac President Risaac@IsaacHeating.com
James U.
05/2015
4.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Repaired minor gas leaks
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$133
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your business and for your review on Angie's List. We appreciate the trust you have placed in Isaac and we look forward to serving you in the future. Please let us know if there is ever anything we can do for you. Comfortably Yours, Ray Isaac President Risaac@IsaacHeating.com
Sally B.
05/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: My furnace died and Issac came quickly, the repairman was professional and I believe the price was reasonable. My only reservation is that he tried to sell me a guarantee and it always bothers me when I feel as if someone is pushing me to buy an unnecessary upgrade. I don't like companies forcing repair personal to become salesman- the two jobs should be separate in my opinion.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$782
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your business and for the feedback on Angie's List. I apologize that you felt pressured to buy the Gold Seal Agreement for that is not our intent at all. Our technicians do not sell equipment, repairs, or upgrades, and the only product that they do offer is the Gold Seal because of their knowledge and experience with the agreements. Furthermore, they firmly believe in these agreements because of the value that they see it provides every day. I too believe strongly in it, and I promote them to all of my friends and relatives as well.As a refresher, the Gold Seal is a full coverage protection plan that covers maintenance, and all parts and labor on the covered piece of equipment. It truly is the best value in the industry for coverage and service. If you should reconsider on your decision to pass on the opportunity, please let us know and we will be happy to help you. Thanks again for your business. Ray Isaac President Risaac@IsaacHeating.com
Kimberly W.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced furnace,ducts,plus a few new intake openings.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your business and for the straight A ratings! We greatly appreciate you taking the time to share your experience with others. If there is anything we can do to improve on your experience or our services, we are always eager to find out how. Please do not hesitate to let us know. Thanks again for your business! Ray Isaac President Risaac@IsaacHeating.com
Marilyn W.
04/2015
3.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$9,500.9
Response from Isaac Heating & Air Conditioning Inc
Dear Angie's List Member, If you would like to contact us to share your experience please do not hesitate to do so. We wold be interested to learn why you did not do business with us and the reason for the C rating. Comfortably Yours, Ray Isaac President Risaac@IsaacHeating.com
Benjamin F.
04/2015
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
unknown
Description of Work: Replaced the water heater. They were quick, efficient and professional.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your business and for the positive ratings! I'm glad to see that we were able to assist you with your water heater needs and please let us know if there is anything else we can do for you - We would be honored to serve you again. Comfortably Yours, Ray Isaac President Risaac@IsaacHeating.com
Chris N.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I've used him for years. I have a service contract with them. Never had a problems.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for the positive overall rating and please know that we appreciate your business. Please let us know if you should need anything. Comfortably Yours, Ray Isaac Risaac@IsaacHeating.com
Thomas R.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Got price to install Mitsubishi Comfort system and individual we dealt with was very professional and we are going to have it done
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DANIEL H.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We have used them for many years. In our previous house they replaced our heating system and added air conditioning. We moved to our present location a new house 10 years ago and they have been doing annual cleaning and checks to keep system running.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your business and for your positive review/ratings. We greatly appreciate the time you took to let others know about your experience with Isaac and we look forward to serving you in the future. Please let us know if you should need anything. Thanks again, Ray Isaac President Risaac@IsaacHeating.com
Robert P.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: New furnace and air-condition installed. |
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your business and for the positive rating. We greatly appreciate your business and the trust you have put in Isaac to handle a significant investment in your home for you. As always, if there is ever anything you need, please do not hesitate to contact us immediately - "When you need us, we'll be there"! Thank you again. Comfortably Yours, Ray Isaac President Risaac@IsaacHeating.com
LARRY D.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replace thermostat
Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$428
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your business and for your positive overall rating. We greatly appreciate you taking the time to reply on Angie's List. I notice that you rated us a D on price and I'm not sure if this is a mistake given the other straight A's. If you would like to discuss this with out team please do not hesitate to contact us at your convenience. Thank you again, Ray Isaac President Risaac@IsaacHeating.com
Diane P.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for the "Straight A" rating and for your business. We appreciate the review and we look forward to serving you in the future. Please let us know if you should.need anything. Comfortably Yours, Ray Isaac President Risaac@IsaacHeating.com
Hector D.
10/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I called up Isaac's Heating as my heater was not blowing hot air. They came the following day and they were able to get it going again. They recommended that I have some preventative maintenance performed on it which I agreed that it was needed. Because my furnace is so old, they recommended that I replace it soon. Not sure if I'm ready to spend the $7000-8000 for a new system. I will keep checking around for a better price.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$238
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your business and for alerting me to your concern. Please know that we offer no cost estimates for the replacement and upgrade of equipment, and we would be able to provide you with a firm quote on the installation of a new system. I'm not sure if you have had one of our Field Sales Representatives provide you with a formal quote yet, but this would give you a better idea of the cost and process to upgrade your equipment. The $7000 - $8000 estimate you quoted in your review sounds a like just a rough figure of what a system could cost, but that all depends on the complexity of the job and grade of equipment desired. Please feel free to contact us to set up a firm estimate, which may be less than the $7 - $8K you mentioned. We would be happy to serve you. Comfortably Yours, Ray Isaac President Risaac@IsaacHeating.com
Sharon L.
09/2014
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
unknown
Description of Work: They installed a furnace along with a built in humidifier. air cleaner,thermostat and chimney liner. Sine I live in an 1920's house there was custom work necessary as well. Also, my house is large. An average house would not require as large a furnace so the price would be lower. |Every aspect of this job was perfect from the first phone call to the office requesting information to the people who came out to do the estimates to the final installation. There is also included follow-up work which will be done in the future. I'm 100% happy I chose Isaac Heating and Air Conditioning to do this job. I'm having them back next week to do duct cleaning and will always call on them in the future. | |E
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,971
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, I had previously replied to your review but I don't see it listed, so I apologize if this is redundant. I wanted to thank you for your business and for telling others about your experience with Isaac. As you mentioned, our Quality Assurance Representative will be visiting your home in the near future to verify that all standards have been met, and to answer any new or remaining questions that you may have from the installation. If you should need to contact me for any reason, I can be reached at the email address below. Thank you again and we appreciate the trust you have put in the Isaac Team to take care of your home comfort needs! Comfortably Yours, Ray Isaac President Risaac@IsaacHeating.com
John N.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They installed a new heat pump and air handler. We haven't yet had to put it the test, but all indications are positive. We were very satisfied with the purchase process. The price was competitive and the quality of the installation appears to be excellent.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,200
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your positive ratings and for putting your trust in Isaac with such a large investment. We never take for granted the confidence that our clients place in us, and you can be assured that we will continue to work hard to exceed your expectations. I am always proud of our team that has to work in a variety of situations and still deliver consistent quality and service. As always, if you should ever need anything, please so not hesitate to let us know. Thank you again! Ray Isaac President Risaac@IsaacHeating.com
Valeri J.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We scheduled Isaac to clean and check out our a/c and heating equipment. The technician was late due to an earlier job he had to complete, but he called ahead first and it was fine with our schedule. He was professional, informative, polite, and friendly. He did a great job and we'll definitely have them back to service our equipment again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diana R.
06/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Did not return my call for a quote
Rating CategoryRating out of 5
responsiveness
1.0
Response from Isaac Heating & Air Conditioning Inc
Dear Angie'a List Member, I apologize for the lack of response to your request for a quote. We obviously would not be in business for very long of we failed to respond to our customers, so I will be sure to look into this situation personally. Additionally, I would be happy to assist you myself if you are still in need of a quote. Please feel free to contact me directly. Thank you again for alerting me to your experience. Ray Isaac President Risaac@IsaacHeating.com
david H.
05/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I assume they are as good as anyone else, but I don't have enough technical knowledge to judge, other than they keep the machines running. The thing that annoys us is that they are always trying to sell you something. They do try hard to give you a good experience, and aside from this one miscommunication and lateness, are usually on time and reliable. I have been their customer for 20+ years, and they have made their share of mistakes, but they make it right when told about it.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your feedback and for your many years of business with Isaac and I appreciate your comments and constructive input. Please know that our employees should only be offering products and services that they feel are in the clients' best interest, and ones that they would invest in themselves. I assume you are referring to other services or products, as we obviously have a zero tolerance policy against ever selling a part or repair that is not necessary. We always want our representatives to treat our clients like family while providing the highest quality service experience possible. I will share your feedback with our team and use it as a coaching opportunity. Thank you again and please let us know if you should need anything. Comfortably Yours, Ray Isaac President Risaac@IsaacHeating.com
Margo C.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: This is a fantastic company! We only have good experiences with them. They are always on time and very professional!
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Dear Client, Thank you for your wonderful comments and for the positive rating! We couldn't say it any better ourselves:) We appreciate your business and that you took the time to tell others about us on Angie's List. Please do not hesitate to let us know if you should ever need anything; "When you need us, we'll be there"! Ray Isaac President Risaac@IsaacHeating.com
Judith M.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Replaced furnace, added air condioner,air cleaner and humidifier.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Dear Client and Angie's List Member, Thank you for your review and for your business. I only see a "." in the comment section so I am not sure if your comments (if any) did not get recorded. I also noticed that we received a "B" on Price and Professionalism, and I am curious about what we could have done better to improve the experience you had with Isaac. Please feel free to contact me directly with any additional comments. Thanks again. Ray Isaac President Risaac@IsaacHeating.com

Contact information

50 Holleder Pkwy, Rochester, NY 14615

https://www.isaacheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured
Licensed*
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Water Heaters,
Air Duct Cleaning,
Fireplaces,
Plumbing,
Energy Efficiency Auditing,
Electrical,
Natural Gas Lines,
Gas Logs,
Insulation,
Home Automation,
Kitchen and Bath Remodeling

FAQ

Isaac Heating & Air Conditioning Inc is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Isaac Heating & Air Conditioning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Isaac Heating & Air Conditioning Inc offers free project estimates.
Yes, Isaac Heating & Air Conditioning Inc offers eco-friendly accreditations.
No, Isaac Heating & Air Conditioning Inc does not offer a senior discount.
Yes, Isaac Heating & Air Conditioning Inc offers emergency services.
Yes, Isaac Heating & Air Conditioning Inc offers warranties.
Isaac Heating & Air Conditioning Inc offers the following services: HVAC, Heating and Air Conditioning, Standby Generators, Home Energy Audits, Handyman Services, Duct Cleaning, Insulation, Electrical, Plumbing, Water Heaters & Softeners. Home Automation.

Contact information

50 Holleder Pkwy, Rochester, NY 14615

https://www.isaacheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day