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Isaac Heating & Air Conditioning Inc

Heating and Air Conditioning, Water Heaters, Air Duct Cleaning,

About us

When it comes to heating and cooling your home, you’re not just buying a furnace or air conditioning unit; you’re buying a company, a customer service team, the quality and integrity they represent. Whether it’s an emergency repair, an upgrade or replacement, or a brand-new installation, it’s the total experience that counts, and that’s where Isaac excels! Whatever your situation, Isaac’s highly trained professionals will educate you about your options and help you decide which solution is best for your needs and budget. We’ve been part of the local community for more than 70 years. And we’re proud to stand behind our heating and air conditioning products and our work.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

HVAC, Heating and Air Conditioning, Standby Generators, Home Energy Audits, Handyman Services, Duct Cleaning, Insulation, Electrical, Plumbing, Water Heaters & Softeners. Home Automation.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8554 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
9%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 554 reviews

Barb J.
05/2023
1.0
heating & air conditioning/hvac
  + -1 more
Use literally anyone but Isaacs. They will take $50k+ of your money and leave you with inoperable, disfunctional heating/ac throughout your entire house. Then do absolutely nothing to help you. They will say over and over how they will make it right. When in reality they will do absolutely nothing to fix the problem. It has been nothing but a nightmare trying to work with Isaacs. I could not regret hiring them more. It's been 6 months of pure torture.
Description of Work: Whole home (8 mini splits)

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$45,000

Karen C.
08/2022
3.0
heating & air conditioning/hvac, water heater repair
  + 0 more
The service tech came sooner than they said he would (good thing) and he changed nozzles on both the water heater and furnace. The next day neither were working again. Called in another company and we were told the nozzles were wrong and they are doing multiple repairs to get both going again. The service tech basically did not want to do repairs but sell a new system for heating and hot water. $400 for NOTHING. This would have been sometime in early May. I called them for my Dad as we couldn't get anyone local in right away. He was so mad that it wasn't until recent that we even called anyone else. He is even madder now that he was told the nozzles weren't even right.
Description of Work: hot water heater and furnace not working

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

$400

Lesline D.
02/2021
5.0
heating & air conditioning/hvac
  + -1 more
They did an excellent job, were very thorough, and they followed up with me to make sure everything was ok. I would definitely hire them again and I would recommend them as well.
Description of Work: They installed a new furnace in my home.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you so much for the A rating and the kind words for the technicians you worked with. We love hearing from happy clients! Thank you for also recommending us — we appreciate your business!

Michael H.
11/2019
5.0
heating & air conditioning/hvac
  + -1 more
Awesome very professional and timely ,Jason and Chris and Jon’s did a great job
Description of Work: 20kwgenerator installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating! We are so glad to hear that you had a wonderful experience, and that Jason, Chris and Jon were a pleasure to work with. We appreciate your business. Thank you for choosing Isaac!

David Q.
11/2019
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Excellent work. The tech located a problem I was unaware of and fixed it. He also noted some minor problems that although not safety issues should be addressed soon
Description of Work: Gas furnace serviced. Gas leak in water heater fixed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Isaac Heating & Air Conditioning Inc
Thank you for the feedback and A rating for your recent visit with Isaac. We're glad to hear that your Isaac technician was thorough and communicated with you regarding potential issues to keep an eye on. We appreciate your business!

Anita S.
11/2019
5.0
heating & air conditioning/hvac
  + -1 more
Very well as usual. Technician was very knowledgeable.
Description of Work: general maintenance and furnace check up. estimate for duct cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you so much for the A rating! We are proud to have maintained the high level of service quality. Thank you for the recommendation!

Dana S.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
Perfert. The technician was polite and knowledgeable, and able to answer all my questions. I would heartedly recommend Isaac.
Description of Work: Annual Checkup under Service Contract

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you so much for the A rating! We're glad to hear that the technician was a joy to have in your home. Isaac technicians are some of the most trained in the business, so we're happy to hear that he was able to answer your questions confidently. Thank you for the recommendation!

Elizabeth R.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
I have always been pleased and somewhat blown away by the professionalism and work ethic of Isaac employees. They are one of the few companies, nowadays, their work is excellent and I trust them implicitly. they are one of the rare companies that understands the importance of taking care of their customers to the best of their ability. Their work is excellent and I trust them implicitly. I highly recommend them.
Description of Work: Post-installation ‘tweaking’

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Dear Client, Thank you for your positive review and for trusting us with your home comfort needs! We are extremely proud of the professionals who represent us and take care of our clients every day. We put our employees first and take care of them, so they are in a great position to take care of you. I’m glad to see that our philosophy is working. Thank you again, Ray Isaac President

William V.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
Good purchased gold seal program so cost was zero
Description of Work: Furnace/ boiler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from Isaac Heating & Air Conditioning Inc
So glad to hear that you are happy with your GoldCare Club membership! Thank you for the A rating, and we appreciate your business.

Gail N.
09/2019
5.0
We wanted a generator for our house so I did research to find out which was the best one. I contacted Isaac and that is the brand they install. I chose Isaac because I have had over 36 years of excellent experience with everything they have done for us and most importantly they have people on call 24 hours a day In case something happens on a weekend or odd hour of the night. Their sales person walked us through the 3 different levels of coverage for generators so we could pick the level of coverage and cost we wanted. They arrived on time, did an excellent job and cleaned up afterwards. Their electrician spent as much time as I needed for his explanation of the finished system for me.
Description of Work: Installation of a generator for our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,692

Response from Isaac Heating & Air Conditioning Inc
So glad to hear that you are very happy with the sales process and the installation for your new generator! We truly appreciate your business and are happy to hear that you are completely satisfied with your new equipment. Thank you for choosing Isaac!

Ronald R.
08/2019
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic. Simple problem. Blew a fuse. But the technician (Jimmy) was determine to know why fuse blew. He was great.
Description of Work: AC stopped working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
So glad to hear that you had a great experience with your Isaac technician and that the issue has been fixed. Thank you for choosing Isaac!

Bonnie F.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Most pleasant technician
Description of Work: yearly service of furnance and a/c

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating. So glad to hear that you had a great experience with your Isaac technician's visit for your annual maintenance. We appreciate your business!

Harry M.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
The work went extremely well. The technician was knowledgeable, professional, and personable. He worked efficiently and completed the service call effectively.
Description of Work: A.C. and Condensation pump Cleaning and Tune Up.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating! So glad to hear that you had a wonderful experience, and that the technician was a joy to have in your home. We appreciate your business.

JUNE H.
04/2019
5.0
heating & air conditioning/hvac, energy audit
  + 0 more
Wonderful! Jeff, the technician was very knowledgeable and provided useful information. Jeff explained everything he planned to do ahead of time and answered all questions. I was referred to Isaac by a friend and have been very pleased with their courtesy and professionalism and plan to use their services for future repairs or upgrades. They are truly TOP NOTCH!!
Description of Work: Energy efficiency audit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating and kind words for Jeff. Happy to hear that you found your home energy audit worthwhile and informative, as well as enjoyed your time spent with Jeff during the process. So glad you found us through a recommendation, and we look forward to working with you again in the future!

Dominic P.
03/2019
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic. Took slightly less than an hour
Description of Work: Furnace cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating for your furnace cleaning. So glad to hear that you had such a wonderful and speedy experience. We are glad you chose Isaac for your regular maintenance of your equipment. We appreciate your business!

Steve Y.
03/2019
5.0
heating & air conditioning/hvac, energy audit
  + 0 more
Excellent. Detailed review followed by a complete and understandable conversation regarding findings, options and alternatives for moving forward with work should we choose. We are currently reviewing options and will likely engage them for energy saving work.
Description of Work: Energy audit

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating on your free home energy assessment! We are so glad to hear that this useful and informative tool was helpful for you to begin to map out what areas of your home are most in need of energy saving upgrades. Thank you for choosing Isaac for this audit, and we look forward to working with you in the future as well!

Ronald B.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
Excellent! Chris was on time and did a great job.......very pleased with service.
Description of Work: Annual routine maintenance service.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating for your annual cleaning and maintenance! We're glad that you had such a wonderful experience with Chris. We appreciate your business!

Peter B.
02/2019
5.0
fireplaces
  + -1 more
Excellent - I was able to make an appointment on short notice. The technician was prompt, knowledgeable, and courteous. He patiently explained all the work performed on the fireplace. I enrolled in a two-year maintenance program.
Description of Work: Gas log fireplace inspection/maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating for your fireplace service! Happy to hear that we were able to meet your needs quickly and that you had such a great experience. Also glad to hear that you enrolled in the protection plan for peace of mind for future service calls. We appreciate your business, and thank you for choosing Isaac!

James A.
02/2019
1.0
heating & air conditioning/hvac
  + -1 more
The initial response was good. I got a call back relatively quickly and was scheduled for a technician to come out and see what was needed and give me a quote. Then the weather got really cold and there teams were on "emergency only" status. He called and text messaged me to reschedule twice. During that time he said send me some pictures so that I can start working on it. He got all the pictures that I sent, commented on the units that we currently had, then I never heard from him again. No response when I asked if he was working on a quote or if he s going to come to the house. Very unprofessional
Description of Work: Replace a boiler system

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$10,000

Response from Isaac Heating & Air Conditioning Inc
Mr [Member Name Removed] We apologize for any inconvenience that this has caused you and your family and I can assure you that we will be looking into this immediately. It is possible that an email or text was missed but that still should not happen. If we can still be of service we would appreciate the opportunity and I can have someone reach out to you today or you can call my cell phone at 585-509-5413. Our apologies, Eric Knaak

Janet U.
02/2019
2.0
fireplaces
  + -1 more
Fireplace was not repaired. It was suggested that If we have it cleaned for $150 that will PROBABLY get it working again.
Description of Work: Fireplace repair

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$130

Response from Isaac Heating & Air Conditioning Inc
We're sorry to hear that you did not receive the experience that you had hoped to have. Your complete satisfaction is always our priority, and that has not happened in this case. A manager would like to discuss this with you if you would like to continue to work towards a better outcome for your fireplace service. Call (585) 546-1400 ext. 7371 to reach a manager directly.

Stacye B.
01/2019
5.0
heating & air conditioning/hvac
  + -1 more
Very happy with the furnace install. Very quick with little to no inconvenience to my family. Service Audit was done with friendliness and professionalism. Mike was very informative and explained every detail and option. Always go with Isaac!
Description of Work: Furnace install and Audit Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating! We are so happy to hear that your Isaac technician exceeded your expectations with your furnace installation and the audit. Thank you for choosing Isaac, and we appreciate your business!

Patricia A S.
12/2018
5.0
heating & air conditioning/hvac
  + -1 more
Extremely well: the furnace was back in working order in less than 2 hours and preferred heat level was restored. And, because I had the Isaac 2-yr. Gold Seal Maintenance Agreement ($146.77 per year), this particular repair was completely covered; otherwise, it would've cost $650+ with parts and service. Further, Isaac techs welcome questions and give excellent explanations for their work, including good suggestions for increasing the life of the device.
Description of Work: Furnace fan motor, motor mount and capacitor were replaced.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating and raving review of how your Gold Seal plan was such a benefit to you for this service call. We love hearing about the moments when homeowners like yourself are so glad they had the protection plan. Happy to hear that you had a great experience with your Isaac technicians, as well. We truly appreciate your business, and thank you for being an Isaac client!

Elizabeth S.
12/2018
5.0
gas logs, gas leak repair
  + 0 more
had to order new parts, three visits necessary. The service personnel were not satisfied until it was completely right.
Description of Work: Annual cleaning. maintenance of two gas log fireplaces

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating on the work completed on your fireplaces. It's great to hear that the technicians took extra care and made sure that everything was perfect. We appreciate your business!

Dorsey D.
12/2018
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Terrific! Brandon, who did the entire job, is first rate, personally and professionally - a real credit to Isaac.
Description of Work: Replace 8 yo water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating and kind words for Brandon and his work on your water heater. Our technicians are some of the most highly trained in the country and that really shines through during their visits with clients. We appreciate your business, and thank you for choosing Isaac.

Rachel C.
12/2018
5.0
heating & air conditioning/hvac
  + -1 more
Cory, the technician was thorough, organized, well mannered, and extremely professional. What a pleasure it was to have him in our home. Rachel & Dick Connors
Description of Work: Furnace cleaning

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating for Cory's work on your furnace cleaning. We're happy to hear that all is well with the equipment and that Cory was such a joy to have in your home. Should you need to call on us again, you can request that Cory return for other services -- he would love to be requested! We appreciate your business, and thank you for choosing Isaac.

Contact information

50 Holleder Pkwy, Rochester, NY 14615

https://www.isaacheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Air Duct Cleaning,
Fireplaces,
Plumbing,
Energy Efficiency Auditing,
Electrical,
Natural Gas Lines,
Gas Logs,
Insulation,
Home Automation,
Kitchen and Bath Remodeling

FAQ

Isaac Heating & Air Conditioning Inc is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Isaac Heating & Air Conditioning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Isaac Heating & Air Conditioning Inc offers free project estimates.
Yes, Isaac Heating & Air Conditioning Inc offers eco-friendly accreditations.
No, Isaac Heating & Air Conditioning Inc does not offer a senior discount.
Yes, Isaac Heating & Air Conditioning Inc offers emergency services.
Yes, Isaac Heating & Air Conditioning Inc offers warranties.
Isaac Heating & Air Conditioning Inc offers the following services: HVAC, Heating and Air Conditioning, Standby Generators, Home Energy Audits, Handyman Services, Duct Cleaning, Insulation, Electrical, Plumbing, Water Heaters & Softeners. Home Automation.

Contact information

50 Holleder Pkwy, Rochester, NY 14615

https://www.isaacheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day