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Isaac Heating & Air Conditioning Inc

4.8(
554
)

Heating and Air Conditioning, Water Heaters, Air Duct Cleaning,

... +10 more

About us

When it comes to heating and cooling your home, you’re not just buying a furnace or air conditioning unit; you’re buying a company, a customer service team, the quality and integrity they represent. Whether it’s an emergency repair, an upgrade or replacement, or a brand-new installation, it’s the total experience that counts, and that’s where Isaac excels! Whatever your situation, Isaac’s highly trained professionals will educate you about your options and help you decide which solution is best for your needs and budget. We’ve been part of the local community for more than 70 years. And we’re proud to stand behind our heating and air conditioning products and our work.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

HVAC, Heating and Air Conditioning, Standby Generators, Home Energy Audits, Handyman Services, Duct Cleaning, Insulation, Electrical, Plumbing, Water Heaters & Softeners. Home Automation.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8554 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
9%
3
2%
2
2%
1
2%
Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Write a review
Showing 51-75 of 554 reviews
Toby H.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
They came by with two guys and did a very thorough job.
Description of Work: My A/C went out and they came out and got it working again.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
The AC wasn't working, you called Isaac and we came out quickly and it was fixed. I would call that a true success story and a testimony to the professionalism and training that our team receives through Isaac University. Thank you very much for choosing Isaac and for giving us the opportunity to provide you with nice cool air. Eric Knaak
Gordon B.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
One problem was found and technician was very thorough in checking it out. Very pleasant technician, he kept me updated with everything he was doing.
Description of Work: Annual service check
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12.96
Response from Isaac Heating & Air Conditioning Inc
We understand that when your furnace or air conditioner break down that there are a lot of unknowns until a technician is able to diagnose the problem and present the repair options. Communications and updates are the key to providing you with the information that you need to make an informed decision and we are glad that we were able to do that to your satisfaction. Thank you for choosing Isaac and for having us into your home. Eric Knaak
Chey M.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
Liam was punctual, very polite, friendly, knowledgeable, and helpful. I am impressed with Isaac's hiring standards.
Description of Work: Routine service under 2-year maintenance agreement
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Liam is a true asset to Isaac and our clients, he is one of the reasons that we are able to deliver the quality services that our clients expect. We could easily take credit for Liam's performance because of the training and development offered through Isaac University, but we all know that you cannot be successful unless you start with a solid, responsible and professional person like Liam. Thank you for the very generous comments and for selecting Isaac as your home comfort company.
Barbara W.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Service technician called 15 minutes before coming as promised. Very professional and great personality. Work was done as we would have expected. Have been a customer for many years and I have only been disappointed once. I could not expect any better!
Description of Work: Annual maintenance on my AC and Furnace.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Isaac Heating & Air Conditioning Inc
Thank you!! Your comments are very important to us and knowing that we have been coming for many years, even when you have other options really says a lot. If there is anything that we can offer for services in the future please let us know, fireplace, generator, plumbing services, electrical services or water heater. Eric Knaak
Patrick S.
07/2018
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Excellently! Everyone was prompt and friendly and professional. They called the day before to check on things to prepare for the day's work, showed up early the next day, and get everything done be about 3 pm, faster than I expected. Right now I'm listening to the hum of the pool heater. Great work!
Description of Work: Installation of a gas line from the house to a pool heater.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Response from Isaac Heating & Air Conditioning Inc
Thank you very much for the high marks for our team, we appreciate the opportunity as well as the acknowledgement of the positive experience. Now that you have a pool heater, hopefully you are enjoying the water even more than before. Whens the pool party :-) Eric Knaak
Joe D.
07/2018
5.0
VINCE WAS RIGHT ON TIME, PROFESSIONAL AND KNOWLEDGEABLE. A JOB VERY WELL DONE.
Description of Work: ANNUAL CHECK UP ON MY GENERATOR
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Good for you, keeping on top of the generator maintenance is one of the keys to being sure it works when the power goes out. Thank you for having Isaac and Vince out to your home and we truly do appreciate the trust that you have placed in us. We would never wish for a power outage, but there must be a small part of you just waiting for when it happens and being able to say "what power outage" :-) Eric Knaak
Chet S.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. Ricardo was the technician and he was right on time very polite, friendly and knowledgeable. He gave us some great tips on how to maximize the efficiency of our air conditioning. My wife and I would highly recommend
Description of Work: Check on blower noises
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
We are very proud of Ricardo and the quality of his craftsmanship and when you, one of our valued clients recognizes his abilities it makes us all smile here at Isaac. Thank you for having Ricardo into your home and if there is anything else that you need from us please be sure to call, email or live chat if that helps. Eric Knaak
James U.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Hunter was very professional and arrived on time. Also, he explained everything. Hunter is a valuable to your company. James T. Uhl
Description of Work: installed air conditioning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Isaac Heating & Air Conditioning Inc
Thank you for letting us know that you had a great experience with Hunter, he started with Isaac though our Bootcamp training program and has been been hitting homeruns ever since. We appreciate you allowing Hunter and Isaac Heating into your home. Eric Knaak
Dave L.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
All fixed, called before he came, Lund issue, was done and gone in about 45 minutes.
Description of Work: Air conditioner leak
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
From the sounds of the review our technician was in and out with the system up and running in a very efficient manner, meaning less time for you to have to be home or inconvenienced. This is why we are open 24/7, so that when you need us we can be there, even on this Saturday visit. Thank you so much for choosing Isaac, this means everything to us. Eric Knaak
Paul L.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Cody couldn't replicate squeaking noise but said to call back if we heard it again and they would fix the issue under the gold plan we have with them.
Description of Work: Check on A/C furnace fan making noise
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you for being a Gold Seal client and that's the beauty of the Gold Seal, you called us and we came out and all of that was covered 100% and if repairs become necessary you have your Gold Seal coverage. We appreciate the opportunity to be there for you and will continue to be in the future. Eric Knaak
Mary R.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
The audit went very well. Mike was professional and personable. He explained clearly what he was doing and which options would help me save energy. I did not feel pressured to purchase which is important to me. I would definitely recommend him. I am impressed with the professionalism and quality of work of every Isaac employee who has worked in my home.
Description of Work: Energy Audit
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you [Member Name Removed] for those very kind words about Mike and for allowing us into your home, we take this responsibility very seriously and are thankful when a client is able to experience a great visit. The energy audits are like the hidden gem that we would love to see more people have done, they tell you so much about your home and help you to justify the improvements you are considering making. Eric Knaak
Richard D.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
excellent, all went well. the AC works fine ! Mr. Delaney knows his craft very well. 400
Description of Work: Air conditioner needed service and a new component
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$425
Response from Isaac Heating & Air Conditioning Inc
Thank you for the very kind words about N. Delaney, you're correct in that he does know his craft extremely well and you're home is now comfortable. This heat wave has been challenging on everyone and we really appreciate you contacting Isaac when you wanted it fixed correctly. We appreciate the trust that you have placed in our amazing team. Eric Knaak
Diane K.
06/2018
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Excellent! All work done well, great customer service.
Description of Work: Annual furnace/AC/water heater/dehumidifier/humidifier maintenance.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
It's a true pleasure when we read that a member of our team was able to create this type of experience for one of our clients. At Isaac we talk about how Isaac may not be able to make an experience "fun" like going to Disney World, but how can we make it enjoyable and it sounds like we have. Thank you for the very kind words and the comments on our team. Eric Knaak
Martin C.
06/2018
5.0
heating & air conditioning/hvac, fireplaces, gas logs
  + 1 more
Mike was excellent ! He was very thorough and was very conscientious about keeping my house clean. He did a great job on the fireplace - much better than the previous serviceman. I would welcome him back anytime.
Description of Work: Annual maintenance check-up on A/C and cleaning and maintenance of gas fireplace.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from Isaac Heating & Air Conditioning Inc
Mike is an extremely capable and professional member of our team, a product of Isaac University and the on-going training that we provide. Thank you for recognizing his efforts as well as the opportunity to service your system, we take that responsibility and trust very seriously. Eric Knaak
Deborah D.
06/2018
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Very well. Technicians were courteous, punctual and efficient, describing all work step by step. Work areas were left clean and neat. Very professional gentlemen.
Description of Work: Air duct cleaning
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Isaac Heating & Air Conditioning Inc
We really do appreciate the comments on our team and we understand the commitment that you are making when you decide to have the ducts cleaned, it's an investment in the indoor air quality of your home. It is amazing how much debris is pulled from the duct work and how much fresher the air can be. Thank you so much for having us out to your home. Eric Knaak
George W.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
The service tech was very professional, explaining what happened thru the whole progression of replacing the pump. Very informative and appreciated!
Description of Work: My furnace condensate pump was defective and needed replacement.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
That is great to know that you felt our technician took the time to educate you on what they were doing, we always coach our team to make sure the client is aware of what they are paying for. Thank you for the trust you have placed in Isaac and for being a valued client. Eric Knaak
James M.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Took two days with 3+ crew members. Removed 16 yr. old complete HVAC system. Hard workers. Ate fast lunch on the job to complete job by 5+ pm. Arrived 8 am. Joe (sales) was very experienced with what I needed. Since I had done (knew the HVAC terms) online research, I agreed with his suggestion on mid-level high tech. pricing/equipment. HIs estimate beat Betllem by thousands. Joe returned to specify exactly where to install supply vents, etc. All done before our recent heat wave.
Description of Work: Install complete HVAC systems
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,740
Response from Isaac Heating & Air Conditioning Inc
Thank you for choosing Isaac especially when you had several options, we work hard every day to earn the communities trust. The more complex installations are where Isaac is unmatched in ability and craftsmanship, this is what we do. The recent hot weather was the ultimate test of the new system and we are confident that you remained cool and comfortable. Eric Knaak
Gay G.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
It went great. Mike N. came over and checked everything out, and it was working fine. I have been using Isaac Heating & Cooling for over 30 years and they always provide the best service, no matter what time it is. I would definitely recommend them.
Description of Work: Thought my A/C was running water.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you very much for the 30 plus years of loyalty to Isaac and for the very kind words about our team. We are here for you whenever you need us, that's why we have someone in our offices 24 hours a day, so that we can be here when the need arises. We understand that a furnace not making heat, a generator that wont run or a leaking water heater can cause a lot of unknowns for our clients so we do our bets to be here for you to answer questions and take care of the problem. Eric Knaak
Linda O.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very well, good for another year 😍
Description of Work: Maintenance on my pool heater as well as my air conditioner
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you for having the Isaac team out to your home, between the air conditioner and the pool heater maintenance you should have no trouble staying cool this summer. Not everyone knows we service pool heaters so I am glad to see that you are aware and if the heater stops working for any reason we are usually able to get there within 24-48 hours. We understand how short the swimming season can be and we don't want you to loose that water time :) Eric Knaak
warren G.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
careful attention to detail of all parts of system with repair or replacement as necessary was accomplished expeditiously
Description of Work: maintenance of heating/A/C system with appropriate corrections as necessary
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Careful, as necessary and expeditious.....That sounds like a successful experience to me. We are so grateful for being given the opportunity and we thank you for your very kind words. Our mission statement starts with "To create an enjoyable experience" and while we may not be able to make heating & air conditioning "fun" (although it is to us, we're a little odd that way) we try to make the experience as pleasant for our clients as possible. Eric Knaak
Paul M.
06/2018
5.0
electrician, heating & air conditioning/hvac, energy audit
  + 1 more
Absolutely professional service. Addressed all my concerns and answered all my questions. Described all the features of the new equipment and instructed how to use.
Description of Work: New furnace, AC, and electrical panel update.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Response from Isaac Heating & Air Conditioning Inc
It sounds to us that you are fairly satisfied with your experience with Isaac and that makes all of us smile. Thank you for the opportunity to be of service and thank you so much for choosing Isaac, your trust in our team means everything. The photos are showing a very professional and typical installation, thank you for sharing those as well. Eric Knaak
Gary L.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
The technician arrived on time and quickly found a bad Capacitor which was the problem. He said several other tests to check the entire unit. I'd definitely tell others with similar problems to call Issac.
Description of Work: Central Air Conditioner was overheating
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
We really do appreciate being allowed out to your home and we are thankful that you had a quality experience. Whenever you have any heating, air conditioning, water heater, pool heater, electrical or plumbing needs we sure hope you'll think of Isaac. Thank you for the trust and the business. Eric Knaak
J F L.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
Excellent...Kyle was efficient, knowledgeable and professional. He called 20 mins prior to appearing at my door and addressed questions that I had which attested to his customer service skills.
Description of Work: QC on Air Conditioner
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Kyle is a good guy and he is one of the many success stories that we have had here at Isaac. Coming to us with no experience and then going through ISAAC University and our nationally accredited training program and now he is creating memorable experiences for our clients. Thank you so much for recognizing Kyle and for allowing Isaac into your home. Eric Knaak
cindra A.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
Jaelin did a great job, very thorough, noted several issues that needed attention. Also noted, it was a holiday weekend and he was so accommodating, very much appreciated!
Description of Work: AC repair and maintenance
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you so much for recognizing Jaelin's attitude even though it was a holiday weekend, it takes a certain level of professional to deliver that high quality service that clients expect, even on a holiday weekend. We truly appreciate the opportunity and look forward to continuing with this relationship. Eric Knaak
Robert K.
05/2018
1.0
heating & air conditioning/hvac
  + -1 more
Brandon did a thorough job Your survey is too long. Make it a check-off.
Description of Work: Check up on Air Conditioner for Summer
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you for the feedback and we do appreciate your views on our survey. We have attempted to make the survey as short as possible without losing the purpose which is to collect feedback. We do review every single survey that is received and the information provided by thousands of clients has allowed us to improve in many areas and provide an exceptional experience. We will review the survey for further reductions, however we cannot promise any changes. Eric Knaak

Contact information

50 Holleder Pkwy, Rochester, NY 14615

https://www.isaacheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured
Licensed*
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Water Heaters,
Air Duct Cleaning,
Fireplaces,
Plumbing,
Energy Efficiency Auditing,
Electrical,
Natural Gas Lines,
Gas Logs,
Insulation,
Home Automation,
Kitchen and Bath Remodeling

FAQ

Isaac Heating & Air Conditioning Inc is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Isaac Heating & Air Conditioning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Isaac Heating & Air Conditioning Inc offers free project estimates.
Yes, Isaac Heating & Air Conditioning Inc offers eco-friendly accreditations.
No, Isaac Heating & Air Conditioning Inc does not offer a senior discount.
Yes, Isaac Heating & Air Conditioning Inc offers emergency services.
Yes, Isaac Heating & Air Conditioning Inc offers warranties.
Isaac Heating & Air Conditioning Inc offers the following services: HVAC, Heating and Air Conditioning, Standby Generators, Home Energy Audits, Handyman Services, Duct Cleaning, Insulation, Electrical, Plumbing, Water Heaters & Softeners. Home Automation.

Contact information

50 Holleder Pkwy, Rochester, NY 14615

https://www.isaacheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day