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Isaac Heating & Air Conditioning Inc

4.8(
554
)

Heating and Air Conditioning, Water Heaters, Air Duct Cleaning,

... +10 more

About us

When it comes to heating and cooling your home, you’re not just buying a furnace or air conditioning unit; you’re buying a company, a customer service team, the quality and integrity they represent. Whether it’s an emergency repair, an upgrade or replacement, or a brand-new installation, it’s the total experience that counts, and that’s where Isaac excels! Whatever your situation, Isaac’s highly trained professionals will educate you about your options and help you decide which solution is best for your needs and budget. We’ve been part of the local community for more than 70 years. And we’re proud to stand behind our heating and air conditioning products and our work.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

HVAC, Heating and Air Conditioning, Standby Generators, Home Energy Audits, Handyman Services, Duct Cleaning, Insulation, Electrical, Plumbing, Water Heaters & Softeners. Home Automation.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8554 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
9%
3
2%
2
2%
1
2%
Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Write a review
Showing 451-475 of 554 reviews
Darlene B.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Isaac Heating & Air Conditioning Inc
We really do appreciate you taking the time to give a pat on the back to your technician and the company as a whole. We are one team and when one person wins we all win, especially our clients. Thanks so much for the "shout out" Eric Knaak
John M.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you very much for the overall rating of an "A", our folks work really hard and go through extensive training through Isaac University to make that possible and to have you recognize this is everything to them. We do appreciate the opportunity to work with you and look forward to future visits. Eric Knaak VP & General Manager
William H.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well as expected.
Description of Work: Scheduled service on heating and air conditioning equipment
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you for the "A" rating and for having us into your home, we want to be there for whatever you might need. Hopefully Kyle was able to answer all of your questions as we don't want our Gold Seal clients to ever have to wonder. Eric Knaak VP & General Manager
eric B.
08/2017
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Raymond C.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$350
Kris N.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Job went well
Description of Work: New Furnace
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
We appreciate the opportunity to come out to your home and handle the installation, it was our pleasure. Also, great decision on your part to have the audit performed to truly assess your homes heating requirements, now you have a properly sized and professionally installed system. Thank you for letting us know and have a great summer, Eric Knaak
Robert J.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you for having us out to your home and we hope that we may be of service to you and your family in the future. Eric Knaak
Carolyn M.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you for the opportunity and we look forward to working with you again.
Laura W.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .................................................................
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
If we can be of any service in the future we would appreciate the opportunity whether it is with the Gold Seal renewal or any other services that you might require. Thank you for placing your trust in Isaac.
Donna C.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you very much for the "A" rating and rest assured that if you need us for anything else we will be there for you and your family. If you would like to schedule the home energy audit that your technician recommended, there is no better way to discover ways to keep your home comfortable and save money on energy costs at the same time.
Courtney S.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you for the A rating!
Terri H.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well. I was totally pleased .
Description of Work: Needed a furnace inspection and second opinion regarding replacement. Felt the inspector was very honest. We decided to replace as the home will be rented. Extended to install AC as well. Workmanship and professionalism in person, on the phone and by email were much appreciated.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you for the very kind words about Isaac Heating & Air Conditioning, we hope your new system keeps you comfortable all year long.
Phil N.
02/2017
4.0
heating & air conditioning/hvac
  + -1 more
I would use them in the future.
Description of Work: I've used Isaac Heating & Air Conditioning.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Isaac Heating & Air Conditioning Inc
Thank you for taking the time to share your comments with us and while we are pleased to hear that you would use us again, I am sorry to see that you have rated our quality and responsiveness as a "B". I have reviewed your records and do see that we had to replace a manufacturers part and would like to know if that is what has impacted the quality rating and we would like to know what we could do better in the future if it is something related to the craftsmanship. Also, how could we improve on our response, we have not met your expectations and any suggestions that I could share with our team would be very helpful. We always want our clients to have the best experience possible and your feedback can help us to achieve that. Thank you again for choosing Isaac Heating & Air Conditioning, if you would like to speak with me directly my number is 585-546-1400 Ext. 7303 or if you would prefer to sit down and talk I would be happy to come to your home as well. Have a wonderful rest of the week and enjoy the weather, Eric Knaak VP & General Manager
Cheryl P.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent!
Description of Work: Furnace maintenance
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
[Member Name Removed], We really do appreciate you taking the time to acknowledge Nick and the service that you received which prompted the "A" rating, we strive to exceed even our own expectations. Thank you also for the many years of trust that you have placed in Isaac and our team. If you need any guidance with the recommendations that were made such as the energy audit or the Carbon Monoxide detector to make your home more comfortable and safer, just let us know. With much appreciation, Eric Knaak VP & General Manager
Bonnie H.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$100
Response from Isaac Heating & Air Conditioning Inc
Thank you very much for the "A" rating following the most recent service, we really do appreciate you recognizing the efforts of our team and most importantly we appreciate you placing your confidence in Isaac. Eric Knaak VP & General Manager
Heather M.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you for recognizing our team with the "A" rating, this really does mean a lot to all of us. I see that you are coming up on the 4th year with the new system and hopefully it has exceeded your expectations, we really do appreciate being able to handle your heating & air conditioning needs. Eric Knaak VP & General Manager
ana N.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great job, would highly recommend.
Description of Work: House had no heat. Nick came between the hours that I was quoted, He checked the furnace and it was working O.K.. He decided that it was most likely the thermostat. He replaced it and we're good as new.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$197
Response from Isaac Heating & Air Conditioning Inc
Thank you very much for the opportunity and it appears that Nick was able to get you back up and running which is good to hear. If you have any other issues please don't hesitate to give us a a call and we will see you when we come back in a few weeks for the maintenance on the furnace, which is a great decision, it works hard all year and we want to keep it working.
Wayne M.
01/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They are excellent.
Description of Work: Install two furnace, water heater and AC. Rental property.
Rating CategoryRating out of 5
Yes, I recommend this pro
$10,000
Response from Isaac Heating & Air Conditioning Inc
Thank you very much for acknowledging your satisfaction with our services and knowing that you would have us back says it all. We do appreciate the past opportunities and we look forward to the future. With much appreciation, Eric Knaak VP & General Manager
Daniel R.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thanks for the A Rating. We appreciate the opportunity to work with you.
Lesley K.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thanks for the A rating!
Jeanne Y.
12/2016
5.0
water heater repair
  + -1 more
I would use them again in future.
Description of Work: I used Isaac Heating & Air Conditioning. My water heater died. They did a water heater replacement.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thanks for the feedback and selecting Isaac. Glad we could meet your expectations.
Patricia V.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Thorough and fast.
Description of Work: Furnace cleaned and checked for safety.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Response from Isaac Heating & Air Conditioning Inc
Thanks for the feedback. Glad we could meet your expectations.
Rosemary & George V.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
very well, efficient & speedy
Description of Work: annual cleaning & checkup on furnace
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you for taking the time to share your experience and thanks for choosing Isaac. Glad we could help.
john K.
11/2016
4.0
heating & air conditioning/hvac
  + -1 more
DID NOT USE
Description of Work: DID NOT USE
Rating CategoryRating out of 5
Herbert L.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
I've been using them for 14 years.
Description of Work: Maintenance on furnace.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Isaac Heating & Air Conditioning Inc
Thank you for being a long time customer. We appreciate the loyalty and hope to work with you in the future.

Contact information

50 Holleder Pkwy, Rochester, NY 14615

https://www.isaacheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured
Licensed*
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Water Heaters,
Air Duct Cleaning,
Fireplaces,
Plumbing,
Energy Efficiency Auditing,
Electrical,
Natural Gas Lines,
Gas Logs,
Insulation,
Home Automation,
Kitchen and Bath Remodeling

FAQ

Isaac Heating & Air Conditioning Inc is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Isaac Heating & Air Conditioning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Isaac Heating & Air Conditioning Inc offers free project estimates.
Yes, Isaac Heating & Air Conditioning Inc offers eco-friendly accreditations.
No, Isaac Heating & Air Conditioning Inc does not offer a senior discount.
Yes, Isaac Heating & Air Conditioning Inc offers emergency services.
Yes, Isaac Heating & Air Conditioning Inc offers warranties.
Isaac Heating & Air Conditioning Inc offers the following services: HVAC, Heating and Air Conditioning, Standby Generators, Home Energy Audits, Handyman Services, Duct Cleaning, Insulation, Electrical, Plumbing, Water Heaters & Softeners. Home Automation.

Contact information

50 Holleder Pkwy, Rochester, NY 14615

https://www.isaacheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day