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ELITE GREEN CLEANING, LLC

House Cleaning

About us

A boutique residential cleaning service using only all natural and environmental friendly and plant based aromatherapy cleaning products. For a complete listing of our services, please visit us on our website at www.elitegreencleaning.com. We guarantee satisfaction.

Business highlights

18 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Eco Friendly

Services we offer

Interior cleaning includes dust, vacume, wiping of baseboards, exterior cupboards, all surfaces, etc. GIFT CERTIFICATES AVAILABLE.

Services we don't offer

Windows (unless special arrangements are made), Basement and Attic cleaning (unless special arrangements are made). No floor waxing, carpet shampooing or heavy lifting.

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

Check
PayPal

Reviews

4.748 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
13%
3
0%
2
2%
1
8%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 26-48 of 48 reviews

Karen K.
09/2017
5.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

stacie M.
05/2016
4.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Response from ELITE GREEN CLEANING, LLC
I believe this review was submitted to Elite Green Cleaning Angie's List account in error. 1) The review was submitted on May 26, 2016 for a job performed three years earlier on May 5, 2013. I checked my records and we did not perform any cleaning services on May 5, 2013 as it falls on a Sunday and we do not provide service on Sundays. 2) We have no record of cleaning a home at this Penfield address.

Megan H.
05/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: I've booked Elite Green Cleaning to clean my house on a monthly basis. They've been there 3 or 4 times, and every time so far they've done an excellent job. I come home to a clean, fresh-smelling house. They pay attention to detail, like wiping down the inside of my microwave or wiping off the coffee maker. In addition, the communication monthly is excellent - they email in advance to remind me and ask if there's anything they should focus on. The investment is worthwhile to me, as my husband and I both work full time and adjunct teach. I also have a baby on the way and feel safe with their use of non-toxic cleaning products for now & also for after the baby is born. I highly recommend them!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Sean S.
04/2016
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Alex N.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: They had 2 people professionally clean our 1,600 sq foot house for 3.5 hours. |Originally it was scheduled for just 3 hours, but the crew wanted to make sure they took care of everything before they left. |They were very nice and professional. They came on time (a few minutes early, just to meet and go over everything before they started). |They explained everything beforehand and went over all of their work afterwords. |It went very well!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Kristen M.
12/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Total house cleaning minus some rooms |dusting wiping walls and windows |rugs and carpets

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Donna D.
05/2014
4.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0


Phyllis S.
11/2012
2.0
house cleaning
  + -1 more
The work done was good.
Description of Work: washing kitchen cabinets, walls and cleaning wall paneling in family room. I wanted ceilings in rooms washed but was told they didn't do ceilings.[was told after the fact of hiring this service] They also worked only 4and a half hours.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$99

Response from ELITE GREEN CLEANING, LLC
I am sorry but, ceilings? This client did not mention anything about cleaning her ceilings or I would have told her up front that that is not a service we provide. I do not want my cleaners climbing on anything other than a small stepstool as it is too dangerous. I don't know of any residential cleaning services that provides ceiling cleanings. I would recommend hiring a painter to paint them.

Ann N.
04/2012
5.0
house cleaning
  + -1 more
Joanne called to set up an appointment and was very nice and worked with my schedule to set up an appointment. Maria and Alma came to clean and were very thorough and professional. I was very satisfied.
Description of Work: I purchased an Angie Deal for 5 hours of cleaning. I wanted the wood floors, kitchen and bathrooms cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Bonnie B.
04/2012
5.0
house cleaning
  + -1 more
I bought the cleaning service through Angies List deal of the day. I highly recommend Elite Green Cleaning and wouldn't hesitate to work with them again.
Description of Work: Elite Green Clening did a great job. Joanne was very accommodating scheduling the appointment and Maria and her partner did a super job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

eli S.
02/2012
5.0
house cleaning
  + -1 more
I received this as a gift to have 5 hours of cleaning done on my house from my husband.Maria and Alba were very nice when I met them and informed me that they would both work for 2.5 hours.When I arrived home from work all I can say is wow! My house looked new again. My kitchen and bathrooms looked fantastic. I also enjoyed the subtle touches that were done (triangle fold on the toilet paper etc) which made me just enjoy the service even more. Im still finding areas that were cleaned! Joanne responded immediately to my call for service and also called me to see if I was satisfied after the cleaning. I will definitely use this service again.
Description of Work: 2.5 hours of house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Sandy C.
12/2011
5.0
house cleaning
  + -1 more
Maria arrived early for the appointment, but offered to come back if it was not convenient. It was fine with me. She inquired as to which room I wanted her to start in and I said the kitchen and she began. She gave me some tips on how to make the job easier for me when she was not here and seemed to have endless energy. The kitchen took up most of the time and then she went into the bathroom which came out sparkling when she finished. There was no time left for the dining room which was okay with me since I had not emptied all the furniture out of the room that I planned to yet. Both rooms looked great! A day or so later, I got a call from Joanne, the owner, asking about Maria's work and I told her that I was very pleased. I do plan to have them come out again on a monthly basis and have given their phone number to a friend.
Description of Work: I took an Angie's deal of $99 for 5 hours of cleaning for my house. I chose to have the kitchen, dining room and bathroom as the rooms I wanted to clean. The cleaning supplies they bring are all green, no chemicals, and since I have animals in my home, that is very important to me. I also use green cleaners when I can find them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Charlie E.
12/2011
5.0
house cleaning
  + -1 more
Bought a 'Big Deal' on Angie's List for this company. Was quite happy with the Service. I thought their cleaner got a lot done. The quality of the work is also very good. A deeper clean than I do myself. We will use them again.
Description of Work: Spent 7 hours cleaning my house. Including 3 bathrooms, kitchen, stove, dining room, bedroom, living room and the hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Eileen P.
12/2011
5.0
house cleaning
  + -1 more
I would definitely use Elite again...
Description of Work: Maria arrived early to speak with me about what i wanted to accomplish that day. She worked continuously for 5 hours at a good pace. She cleaned 3 bathrooms, steamed all my floors and wiped down all my kitchen cabinets, plus other area of the house. All in all, the work was great and I would use Elite again. The special of $99 for 5 hours was a great way to get a spring cleaning in December...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Maureen A.
08/2011
1.0
house cleaning
  + -1 more
This report was written by Maureen Alston's house-mate Rita De Marco ELITE GREEN CLEANING SERVICE cannot be trusted. 1- They left long black curly hair in my hairbrush. I have short gray hair and my house-mate's is blonde. 2- The cleaners were told NOT to do my bedroom, yet I noticed my jewelry box had been opened and moved. At first I thought, oh maybe they cleaned my room but then as I looked around, it was clear it had not been cleaned. 3- Then I noticed a frame had been put back on a photo stand crooked. So I went to move it and found out the photo stand had been broken and just propped up to make it look ok. I then told my house mate not to have them back. My housemate told them not to come back but was afraid to say why because they still had our house keys. So she said that I was going to be doing the cleaning from then on. Well, last week I started to clean the house and as I did, I found two more broken items! 4- One was a large framed photo that had been dropped and chipped on the bottom. 5- The other was a $700.00 bronze statue of a horse. The ear on the tip of the horses ear had been broken off!! I called Joanne two times. I left two messages and allowed a week to get back to me. Joanne never returned my calls.I
Description of Work: ELITE GREEN was to clean our house once a week for $100.00 per visit. We hired them and gave them our house keys based on all the good reviews that were on Angies List. It was a mistake.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$100

Response from ELITE GREEN CLEANING, LLC
Her accusations and her rating of my company are unfounded, undeserved and malicious. Elite Green Cleaning has a long list of satisfied customers; and in five years of business, we have never received a complaint about any stolen or broken items. We value our clients, their families and their homes; and always strive to provide the best possible residential cleaning service with a 100% satisfaction guarantee. Further, I know my cleaners inside-out, have done background checks on them and they are extremely competent and completely trustworthy, as am I. She has no basis for her radical and unsubstantiated claims. They did not come from the paying client, who had never complained about the cleaning service we provided. In addition, we have not serviced this home in over four months, so to post this now makes her comments even more speculative and unreliable. The client had told me on the first day that they had gone through several cleaning service providers in the past; all of whom they "had problems with." The home also had a “warning message” posted on the back door indicating they had been burglarized in the past. Further, neither my cleaner nor I ever saw the items that she is referring to. If she did, in fact, suddenly find broken items in her home, someone else is responsible. As for the black hair that she discovered on her hairbrush, my cleaner has red hair and wears it tied back in a bandanna when she cleans. As for my not returning her calls, she left her messages on my personal home LAN line (which I rarely use), not my business phone. I did not receive her threatening messages for several days (I was out of town on business) but by that time, she had already posted her false allegations on Angie’s list. I can sympathize with her in that her items were broken and that she found a strange hair on her brush. I also know that you can't please everyone and there's always one in the crowd. But I object to having me, my employees and my growing company being smeared buy such frivolous and unsupported claims as those that she has posted. Finally, I do hope she will one day find happiness and perhaps some other means to overcome her personal frustrations. Respectfully submitted, Joanne Bailey, MBA and Owner Elite Green Cleaning

Jane C.
07/2011
5.0
house cleaning
  + -1 more
This is the 2nd time they have cleaned my apartment. I'm very pleased with the service they provide. Everything is sparkling clean and neat. I have some mobility limitations and Elite Green Cleaning makes my apartment look the way I would if I were able to clean myself!!! Joanne (the owner) was very responsive to my initial call and Maria (the person cleaning my apartment) has done an excellent job both times she has cleaned. Thank you for a much appreciated service!
Description of Work: Dusting, vacuuming/mop floors, clean bathroom and kitchen surfaces, straightened up, cleaned blades on ceiling fan, removed trash

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Ann B.
04/2011
5.0
house cleaning
  + -1 more
I've never used a cleaning service before, so I have nothing to compare to, but I was extremely pleased with the experience. Elite Green Cleaning sent Maria to my house--what a nice person! The products that she cleaned with did not affect my allergies, and when she finished the house sparkled! This may have been my first time, but it won't be my last. Maria is coming again next week.
Description of Work: I

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Steven G.
08/2010
5.0
house cleaning
  + -1 more
The cleaner (Neil) did a nice job. Joanne the Owner was very prompt and accommodating to the schedule and requirements of the job.
Description of Work: Residential income property cleaning x2

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Mary T.
03/2010
4.0
house cleaning
  + -1 more
The owner, Joanne Bailey, was very accomodating and punctual and professional for the estimate. I scheduled an initial cleaning of 2 floors (out of 3) for 2/19/2010 and that was satisfactory although the cleaner was supposed to work for 4 hours and only stayed for approximately 3.5 yet was paid 100.00 @ 25.00 an hour. He returned 2 weeks later to do a "regular" cleaning of the main floor and basement and then to thoroughly clean the master bathroom on the 3rd floor for 75.00 for 3 hours work. Again, he didn't stay the 3 hours and this second cleaning was not even close to the first. The powder room bowl and sink top hadn't been wiped down. The tile floor in the hallway and kitchen were streaky at best, and the mirrors in the master bath still showed toothpaste spots. I emailed Joanne and she offered to have the man come back for free and clean it again (why would I want the same individual in my home again?) or a 25% credit on the next job. I chose to look for another cleaning service.
Description of Work: Clean 2 out of 3 levels of my townhome (approximately 1650 square foot) which included living room, dining room, kitchen, powder room, and lower partially finished basement which included only vacuuming and dusting an office area.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Response from ELITE GREEN CLEANING, LLC
Elite Green Cleaning guarantees 100% satisfaction. An apology was extended and the client was offered a complete re-cleaning of their home at no additional charge. The client chose not accept the guarantee. The client also had indicated that they have gone through "several" cleaning services in the past. Elite Green Cleaning has never received a quality complaint in its three years of operation. While it is our philosophy that the client is always right, it is quite possible that this individual may be difficult to satisfy overall.

Lars P.
02/2010
5.0
house cleaning
  + -1 more
Really great experience! Worked with Neil on the day of cleaning and the owner over the phone. Definitely responsive and easy to schedule around my own changing schedule. Neil arrived just a few minutes later than expected and was friendly bringing all his materials while I supplied the vacuum and other items you wouldn't want to share between houses (toilet brush, etc.) I was working from home that day, but it was pleasant having Neil around and chatted with him while he worked. I had to leave before he was done, but when I returned found everything done and the door closed securely. I would have no problems letting them in and then leaving for the day if needed. The apartment smelled fresh and clean when I came home and it was really nice to arrive to that atmosphere. He even left a piece of chocolate on my pillow. The attention to detail and quality of service makes this a place I would recommend to friends and use myself!
Description of Work: Cleaned/dusted/vacuumed a 1 bedroom apartment which had a cat. The hardwood floors were also damp mopped.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$50

Cary S.
12/2009
5.0
house cleaning
  + -1 more
The owner of the service, Joanne, was very conscientious about following up with me to set up an appointment despite my having an erratic schedule. Joanne explained precisely what would be done, provided an estimate and also explained what is not included. The service she provided surpassed my expectations and was undoubtedly the best cleaning our house has received. Even though I'm not a great housekeeper myself, I am pretty picky and can say that no corners were cut -- the house is clean literally from top to bottom and for what I believe was a fair price under the circumstances.
Description of Work: Very thorough INITIAL cleaning for home that was long overdue for such a service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

LAURA R.
03/2009
5.0
house cleaning
  + -1 more
Very punctual, uses all natural, eco-friendly cleaning products, lots of attention to detail.
Description of Work: Every two weeks, this company provides full housecleaning services. The price is per service, for approx. 6 hours, with one person working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Karen K.
06/2008
5.0
house cleaning
  + -1 more
I pay on a monthly basis. They do an excellent job. They work well along with each customer's needs within each house. They are very friendly. It's usually one person.
Description of Work: They vacuum rugs, clean all surfaces and floors, and other cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300
    • 1
    • 2(current)

Contact information

25 COLERIDGE RD, Rochester, NY 14609

www.elitegreencleaning.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 3:00 PM
Tuesday:
9:00 AM - 3:00 PM
Wednesday:
9:00 AM - 3:00 PM
Thursday:
9:00 AM - 3:00 PM
Friday:
9:00 AM - 3:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

ELITE GREEN CLEANING, LLC is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 3:00 PM

Tuesday: 9:00 AM - 3:00 PM

Wednesday: 9:00 AM - 3:00 PM

Thursday: 9:00 AM - 3:00 PM

Friday: 9:00 AM - 3:00 PM

Saturday: Closed

ELITE GREEN CLEANING, LLC accepts the following forms of payment: Check,PayPal
Yes, ELITE GREEN CLEANING, LLC offers free project estimates.
Yes, ELITE GREEN CLEANING, LLC offers eco-friendly accreditations.
Yes, ELITE GREEN CLEANING, LLC offers a 10% senior discount.
No, ELITE GREEN CLEANING, LLC does not offer emergency services.
No, ELITE GREEN CLEANING, LLC does not offer warranties.
ELITE GREEN CLEANING, LLC offers the following services: Interior cleaning includes dust, vacume, wiping of baseboards, exterior cupboards, all surfaces, etc. GIFT CERTIFICATES AVAILABLE.
Windows (unless special arrangements are made), Basement and Attic cleaning (unless special arrangements are made). No floor waxing, carpet shampooing or heavy lifting.

Contact information

25 COLERIDGE RD, Rochester, NY 14609

www.elitegreencleaning.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 3:00 PM
Tuesday:
9:00 AM - 3:00 PM
Wednesday:
9:00 AM - 3:00 PM
Thursday:
9:00 AM - 3:00 PM
Friday:
9:00 AM - 3:00 PM
Saturday:
Closed