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Canterbury Chimney Sweeps

Chimney Sweep, Chimney Repair, Chimney Caps

About us

Canterbury Chimney Sweeps Inc will ensure your chimney is clean and safe. For excellent Rochester chimney sweep services and helpful tips, call us today to schedule an appointment. At Canterbury Chimney Sweeps Inc, we pride ourselves on the reputation we've built in Rochester. As a trusted chimney and fireplace installer, we'll work within your timeframe and budget with the goal of not just meeting, but exceeding your expectations. And as a matter of policy, we pledge to leave your property in clean, orderly shape once your installation project is complete.

Business highlights

40 years of trusted experience

Services we offer

Chimney service - cleaning, inspections, relining, minor repair, rain caps & accessories

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.594 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
9%
3
4%
2
7%
1
7%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.7
responsiveness
4.5
punctuality
4.7
Showing 26-94 of 94 reviews

Paul B.
06/2017
5.0
chimney sweep
  + -1 more
Excellent. Very efficient. Glad I hired Canterbury Chimney Sweeps
Description of Work: Chimney cleaning and inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry E.
06/2017
5.0
chimney sweep
  + -1 more
I thought it was done quickly, thoroughly and in a clean way.
Description of Work: They cleaned the chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert A.
05/2017
4.0
chimney sweep
  + -1 more
We haven't had a problem. We use them every year. The price depends on what we get done. They had good ratings. They were good, very good. They were very friendly, very thorough, very good. Their price was very good. They were very reasonable with their pricing.
Description of Work: They cleaned our chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

James M.
05/2017
5.0
chimney sweep
  + -1 more
Very well they did a good job and were very professional
Description of Work: Cleaned and inspected chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Richard M.
04/2017
5.0
chimney sweep
  + -1 more
It went great, they charged us nothing for call. We have always had good experiences with this organization past. Great customer service.
Description of Work: We initially paid to have chimney cleaned and inspected ($121.00). After their arrival they did a quick assessment, they informed us that we didn't need a cleaning or maintenance.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim L.
02/2017
5.0
chimney caps
  + -1 more
Better than expected. After an inspection, I was told my chimney did not need cleaning. Parts were ordered for a new damper, installation was fast and efficient and there was no mess.
Description of Work: Fireplace damper repaired and chimney cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leslie O.
11/2016
3.0
chimney sweep, chimney repair
  + 0 more
The cleaning went well. But during the inspection the cleaner noticed a small, internal crack and recommended that we have it repaired. We use our fireplace a lot and agreed it should be fixed for peace of mind even though it was not an urgent situation. He could not stay to fix it that day, however, and said we should we call back to schedule. (He also left us with a hand-drawn diagram showing the crack.) After multiple, frustrating attempts to schedule the repair--and no response from the company--we gave up and called another firm. I would not recommend Canterbury Chimney. Afterward, we wondered if the "repair" was a scam.
Description of Work: Basic chimney cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0


Josephine L.
10/2016
5.0
chimney sweep
  + -1 more
Went well. They were in and out and very clean.
Description of Work: Cleaned my chimney. Neat and quick.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Thomas M.
10/2016
5.0
chimney sweep, chimney caps
  + 0 more
Very good. Knowledgeable, reasonable, fixed problem.
Description of Work: New chimney cap

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gail N.
10/2016
5.0
chimney repair
  + -1 more
My daughter bought a house that had a “new roof” that was a disaster and needed to be torn off and replaced. During the process the roofers found a furnace exhaust pipe that was rotted and the previous roofer tried to stick it back in place. Canterbury Chimney Sweeps was recommended to me by the foreman on this job and Isaac heating and Cooling. The foreman went and bought a new pipe while I called Canterbury. It was mid-day at this point and I was concerned it would be too late in the day for someone to come and replace the pipe. I explained the situation and they sent people out right away who assessed the situation and installed the new pipe. I was impressed with how quickly they came and the two fellows who did the work. I would use this company again.
Description of Work: replaced a rotted furnace exhaust pipe found during a re-roofing job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Susan T.
10/2015
1.0
chimney sweep
  + -1 more
I found a good place that was recommended by a fireplace dealer.
Description of Work: NO RESPONSE after two emails and a phone message business must be good there to ignore customers!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Mike S.
10/2015
1.0
chimney sweep
  + -1 more
I left an e-mail through the contact section of their web site on Sunday. It's Friday at 6PM now. No response. Good news is that another company responded within 3 hours. The reviews for this company seem good but they have to show up first.
Description of Work: No return contact

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Canterbury Chimney Sweeps
[Member Name Removed] I am so sorry that no one got back to you after you contacted us through our website. We have been having more trouble with that site than ever! I would be very happy to schedule an appointment with you on the phone, which is a better way of contacting us. Our number is 381-7670. Again, I am so sorry for your inconvenience and unacceptable experience. Sincerely, Kim H. Canterbury Chimney Sweeps, Inc.

Frank C.
07/2015
2.0
chimney repair
  + -1 more
They said it was a crack in the chimney and they said they don’t do that type of work. They put a liner in there and said it was unsafe to use.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$89

linda F.
07/2015
5.0
chimney sweep
  + -1 more
perfect job gave advice on basement fireplace as well, which didn't need cleaning
Description of Work: chimney sweep

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Daniel K.
07/2015
5.0
chimney repair, chimney sweep
  + 0 more
Excellent! The chimney was cleaned, the firebox was cleaned, the chimney and firebox were inspected, and the mess was cleaned up.
Description of Work: Clean and inspect chimney

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

ELKE B.
06/2015
4.0
chimney sweep
  + -1 more
It went okay. He was friendly. He was very polite. I can't complain.
Description of Work: Chimney Sweep.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$99

WENDY L.
06/2015
2.0
chimney sweep
  + -1 more
Having used and been happy with this company previously, I called on 2 different occasions to schedule service. I was only greeted by voice mail, and I left messages both times, repeating my number slowly at the beginning and the end of the message for clarity. I never received a callback. I will not be calling a third time.
Description of Work: nothing

Rating CategoryRating out of 5
responsiveness
1.0


Carlyn C.
05/2015
5.0
chimney repair, chimney sweep
  + 0 more
It was done professionally. A very good job. I would recommend them to anyone.
Description of Work: He cleaned and inspected the chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Robert B.
05/2015
4.0
chimney sweep
  + -1 more
when they came to clean the chimney said it didn't need cleaning so they deducked the special price from the over all price ie:price to clean chimney + cap -99.00 from 135.oo =26.oo total price it . They had to order new cape and when it came in said they would install.We hadn't heard from them in a week so my wife called them and they said they had truck problems,after my wife called them it was installed. we've used this company before and were happy.
Description of Work: they were supposed to clean our chimney and put an outside cap on top of chimney to keep out birds

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

Michael B.
05/2015
4.0
chimney repair, chimney sweep
  + 0 more
OK, but the sweep did not go on the roof, and i question how well the flue liner could be swept from below. That is the main reason i put 'no' in the box asking if I'd use them again. The gentleman who did the work was very professional but did not want to go to the effort of going on the roof. All previous chimney sweeps i've used did sweep the chimney from above.
Description of Work: Clean the chimney

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$89

Robert T.
04/2015
5.0
chimney repair, chimney sweep
  + 0 more
Great service. Prompt, professional and did a thorough job.
Description of Work: Cleaned and inspected chimney, wood stove insert and smoke box.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Jim D.
03/2015
5.0
chimney sweep
  + -1 more
Everything was done in a very professional manner. Drop cloth was placed in front of fireplace and everything was left spotless. I will hire Canterbury Chimney Sweeps again.
Description of Work: Cleaned all soot out of Chimney all the way to top of stack.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

monica G.
02/2015
1.0
chimney sweep
  + -1 more
They refused to do the job because we did not have a driveway in the front of the house, because the sweeper would have to drag his equipment through deep snow to get the house. We have a walkway, we have no snow, but they would not return my call.
Description of Work: This was a Big Deal for chimney sweep.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

$89

Heather E.
12/2014
5.0
chimney sweep
  + -1 more
Scheduling was efficient (be sure to call ahead if you have a specific date in mind), and the individual who did the work was friendly, professional and straightforward. He cheerfully dealt with two cats who kept getting underfoot. I don't remember the cost so I guessed above, but it was quite reasonable and well in line with competitors' pricing.
Description of Work: Inspection of 2 chimneys and cleaning of 1.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Amy B.
08/2014
5.0
chimney sweep
  + -1 more
Great chimney sweeping service. Very professional and with all of the tarps and special vaccuums they used, it was perfectly mess free. Great service and they were able to advise us on how often we should have the service done based upon our woodburning habits.
Description of Work: We hired them to clean our chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

144 Navarre Rd, Rochester, NY 14621

www.rochesterchimneysweep.com

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Chimney Sweep,
Chimney Repair,
Chimney Caps

FAQ

Canterbury Chimney Sweeps is currently rated 4.5 overall out of 5.
Canterbury Chimney Sweeps accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Canterbury Chimney Sweeps offers free project estimates.
No, Canterbury Chimney Sweeps does not offer eco-friendly accreditations.
No, Canterbury Chimney Sweeps does not offer a senior discount.
No, Canterbury Chimney Sweeps does not offer emergency services.
No, Canterbury Chimney Sweeps does not offer warranties.
Canterbury Chimney Sweeps offers the following services: Chimney service - cleaning, inspections, relining, minor repair, rain caps & accessories
Ask for details

Contact information

144 Navarre Rd, Rochester, NY 14621

www.rochesterchimneysweep.com