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Bay Carpet

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Bay Carpet & Flooring has been in business for 28 years and has a free shop-at-home service covering the entire metro area. We offer day, evening, and weekend appointments - to have samples brought to your home and have your floors measured, at no charge. Check our website (baycarpet.com) for special discounts. Additional service areas: Midtown, Nassau, Rockland, Staten, Suffolk, Union, Upper Manhattan & Westchester Counties.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

Installation-flooring, carpet & hardwood flooring. Window treatments.

Services we don't offer

please inquire.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8110 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
7%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 51-75 of 110 reviews

Larry D.
08/2014
5.0
carpet installation, flooring contractor
  + 0 more
Fantastic job. Honest and efficient from Al the sales rep to Dan the manager to Edwin the installer
Description of Work: Installed carpet in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,850

Diana P.
06/2014
5.0
carpet installation, flooring contractor
  + 0 more
Mark from bay carpeting was great. He came over and gave an estimate for how much it would cost to put down new carpeting in my condo building. He showed me three different price ranges and promptly sent me swatches on the colors I chose. I was concerned about wood flooring underneath not being in the best shape and he told me of some options I could have with that. He also told me it wouldn't be a problem to lay carpeting over the broken floorboard but wouldn't affect the wear and tear on the carpet. The installation went smoothly and everything was done in one day! They disposed of all the old carpeting as well. I am very pleased with how the job came out.
Description of Work: Lay new carpeting on the stairs and hallway of a 4 story brownstone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,800

Stephen P.
06/2014
5.0
carpet installation, flooring contractor
  + 0 more
Linoleum is top of the line and it looks beautiful. Men who did job were professional,'n.
Description of Work: Installed kitchen linoleum in 2 kitchens. One of the kitchens had to place plywood before installation of linoleum.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Joe V.
04/2014
5.0
carpet installation, flooring contractor
  + 0 more
Quick to come home and provide estimate. Not at low end of range but went by Angie's list reviews. Refloored two basement rooms with laminate floor and one bedroom and closet with carpet. Got appointment within week of estimate. Paid half up front. Two workers who were polite and professional. Other than asking us to move breakables - they shifted all furniture and heavy items. Floor at one spot uneven that required breaking up concrete and refilling before laying floor. Laid floor still bit uneven at this spot but other than redoing the entire concrete floor, not much to be done. Left worksite fairly clean. Given enough time to inspect. Was told they would come back if I saw any flaws later. Overall professional and pleased with experience.
Description of Work: Replaced flooring in basement - laminate and carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800

RONALD W.
04/2014
5.0
carpet installation, flooring contractor
  + 0 more
Our first contact was with Karl by phone in their NY office. Most cordial and informative discussion. Set up an appointment at our NJ condo for March 21 at 10 am. The Bay Carpet representative (Al) arrived on time. He showed us various sample pieces of different densities and colors. We made our choice. An installation date of April 14, start time between 9 and 11 am was established. They would have to contend with New York to New Jersey morning traffic. They did arrive at 11 am and went right to work. Unfortunately, our condo has a firm rule that there be no contractor work after 5pm, at which time there was still work to be done. The crew checked with the home office and they set up an appointment to complete the work two days later (no extra charge although they had to come from NYC again). They arrived around 10 am and were done around noon. They did a nice job and responded well to any suggestions I made. At completion, I received a call from the home office to ask me about my satisfaction with the work done. I was asked to check all rooms and let them know of any problems. I did this and reported that all was in order. Later in the day, I found that I had not checked one of the closets, and that it had been overlooked. I immediately contacted the home office and was told not to worry, they would come out once again and put things right. That will be done soon, at my convenience. We appreciate the professionalism of Bay Carpet, and highly recommend them for carpeting and their follow up. We would certainly use them again.
Description of Work: They Removed old carpeting and Installed new carpet in 2 bedrooms, living room, dining room, 8 closets. They cleaned up after old carpet removal and after new carpet installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,350

Frances B.
03/2014
5.0
carpet installation, flooring contractor
  + 0 more
We had done a certain amount of comparison shopping before we contacted Bay Carpet so we knew what we were looking for by the time we contacted Bay Carpet. We contacted Bay Carpet in the morning; that afternoon, the vice president came out to our house with samples. We were very impressed by his explanations, by the quality of the carpeting he showed us; he also told us about the special carpeting they would put down that would not only eliminate the need for a skim coating ($$$) or cement patching, but would control moisture and mold. Because of our previous research, we thought the price was reasonable. So we signed the contract on the spot. Because we were having other work done in the basement, we arranged for the carpet to be installed a few days later. The company confirmed two days before that the workmen would be there in the morning, and so they were. The two men were punctual and did a beautiful job. It took them a good 5 or 6 hours to install the carpet and now the basement looks beautiful. The padding, by the way, has made the floor really soft. All in all, are very satisfied.
Description of Work: Industrial berber carpet was put down in two large rooms, one small closet underneath a staircase, and on the stairs going to the basement. The old carpet had been previously removed from the two large rooms, but not from the stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Susan M.
03/2014
4.0
carpet installation
  + -1 more
It went well. Their booklet mentions a discount for Angie's List members but I was unable to get it from the owner. Besides that thought they did a good job.
Description of Work: They removed my old carpet and replaced it with new carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$582

dale D.
02/2014
5.0
carpet installation, flooring contractor
  + 0 more
These guys know their stuff and were great to work with throughout the process. Lots of good advice on the choices we had and best practices on install which have really made difference.
Description of Work: New carpets in 5 rooms.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marion O.
01/2014
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
It went very well and I am so pleased with them, I wish I had more for them do. Maybe next year I will re-carpet my hallway.
Description of Work: They installed carpeting in my 2 bedrooms and then laid down hardwood floors in living room and dining room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Patricia C.
01/2014
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
I used this company a few years ago. I honestly wouldn't use anyone else. The salesperson was nice, professional and very accommodating. They installed the carpet we pick approximately 4 days later. The installers were great too. They made sure that everything was to our liking before they left the job. The job was for my 90 year old mom after a pipe broke and flooded her bedroom. She couldn't have been happier with their service...and that says A LOT!
Description of Work: Removed old carpet and padding and installed new. Also, made a couple of mats with remainder of carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Irene Breslaw G.
01/2014
5.0
carpet installation, floor cleaning
  + 0 more
The salesman, Mark, was a pleasure to deal with. The installers were on time, careful, hardworking, polite and professional. I am happy I discovered this place on Angie's List.
Description of Work: Removed old carpeting from stairs, upper hallway, and den.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Michael K.
11/2013
4.0
carpet installation
  + -1 more
Installation of carpet was good from beginning to end. Estimate was given at home and in a timely fashion. Phil Lowery who gave us the estimate was very courteous and professional, showed us a good selection and gave us a price that was competitive. Carpet was installed in a living room & dining room and 2 bedrooms in my mother's home in Queens. Installers were on time, knew what they doing, were neat and clean, and moved my mother's furniture with great care. Only criticism I have is that both installers were Spanish speaking. One installer, Hugo, knew a little bit of English but if I didn't have a working knowledge of the language, communication would have been difficult. Also, I would have liked a follow up call from Bay Carpet asking about my satisfaction with the work done. There was also an issue with Bay Carpet overcharging me. When I agreed to use them, Phil told me that I would have to pay 1/2 of the price prior to installation and the balance once the carpet was installed. I used 2 different credit cards. Subsequently, I saw that they had made an error and had charged me on two consecutive days, prior to the carpet being installed, and had also charged me another $1350 once the carpet was installed. As soon as I brought the error to their attention they credited my charge card for the overpayment. All in all I was very satisfied with the quality of work and the product but I could not give them an "A" overall rating because of the items I mentioned.
Description of Work: Installed carpet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Anthony K.
11/2013
5.0
carpet installation, flooring contractor
  + 0 more
It was a relief to work with Bay Carpet. Bay Carpets prices were fair a competitive I shopped around. Every representative I spoke with was patient and understanding of my needs and at the same time able to be direct and to the point, ensuring that we were both on the same page, on both the needs for budget and time line of this job. When I mentioned that the carpet was for a senior and we were concerned about the stability vs. being spongy base contractors were able to give me the comfort level needed that they new exactly what I was looking for and had past experience. Job needed to be staggered due to painting. Bay Carpet was willing to work with my timeline. They came in removed and disposed of carpets. When I was ready a few weeks later they came and installed carpets, again on my time line. Both teams were extremely professional no-nonsense, came in took care of job and went above and beyond in taking care of furniture as well as assisting putting back in place. I would certainly use Bay Carpet again as well as refer them.
Description of Work: Removed and Installed Carpets and matting, complete apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Ivona S.
10/2013
5.0
carpet installation, flooring contractor
  + 0 more
We ordered two carpets and had them bound. They didn't have an exact color match for the binding on one of the carpets so they called me up and gave me the option of getting it bound in a close color and delivered relatively quickly, or I could wait for them to order the matching binding. I opted to wait because I was not in a rush. They binding job looks great and they delivered the rugs as promised. Quick turnaround too...even though I had to wait for the correct binding.
Description of Work: Bound carpets so they became area rugs and delivered.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Emily M.
10/2013
5.0
carpet installation, flooring contractor
  + 0 more
Great customer service all around! I scheduled an in-home appointment in the evening to have measurements taken and to see some samples. Phil was super nice and very accommodating. He knew I planned to paint first, so he put my installation on "will-call" status and basically told me I could schedule my installation whenever I was ready, provided I give them two days' notice. Well.. I painted that weekend, called them on Tuesday, paid my balance off over the phone, and the carpet was installed the very next day. They coordinated with my super and I didn't even have to be there. Install was beautifully done and now I can't wait to move in!
Description of Work: Carpet installation in bedroom.
Rating CategoryRating out of 5
Yes, I recommend this pro

Rita S.
09/2013
5.0
carpet installation, flooring contractor, window treatments
  + 1 more
The day I came down to meet with my contractor to discuss floor treatments, he called Phil from Bay Carpet and he was there, at my home, within a few hours. This was so convenient for me, since I had many sub-contractors to deal with and many decisions to make. His prompt attention was really appreciated and he was a joy to work with. He had brought floor samples for me, supplied great advise and when the house was ready for my new carpets, his team did a great job on the installation. True professionals. When I finally got home in March, I was once again in touch with Phil, since I wanted some shades and blinds for my home. Phil made it so easy for me, by bringing the samples right to my home. Once I made my choices, Steve, the installer, came to do the measurements and the order was placed. Within a few weeks, Steve returned and expertly installed all of my blinds. They look just beautiful. Thank you Phil and Steve for making this a very happy and highly satisfying experience. I would highly recommend Bay Carpet to everyone!
Description of Work: My home was badly damaged last year by Hurricane Sandy. My contractor recommended Phil from Bay Carpet and he provided not only new carpets for me, but also new window shades and vertical blinds for my refurbished home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Reggie G.
09/2013
4.0
carpet installation
  + -1 more
, "From the beginning when I first contacted the provider they were very responsive and very helpful. They quickly setup a FREE consultation to come to my home and show me carpet samples, take measurements, and work out a reasonable price for the job. The rep came on time, did his measurements, and was very flexible with the price. He was very polite and worked within our budget to give us the best carpet for the job we waned done. He setup a installation day and time and also made sure to verify the day before in regards to the appointment. Everyone at Bay Carpets from the rep that came to the house and those individuals I spoke with on the phone were very nice, polite and very customer service oriented. The only issue I had was when the day came for installation my appointment was from 12-2pm. 2:30pm came and no one called or came. I called Bay Carpets and they apologized for the lateness of their installer and said that the installer would be there withing an hour. 1 1/2 hour later no installer? I called again and they helped track down the installer and said they were sorry for the lateness and found the installer who was running behind at his 1st job and again said he'd be there within the hour. I also found out that Bay Carpets does installations for LOWES and they were more concerned with whether I was or wasn't a Lowes install customer since I'm assuming they are contracted by Lowes to do work which is a big part of their business. But once they found out that I wasn't a Lowes customer they seemed less worried as the rep on the phone put it," whew I thought you were a Lowes install, had me worried there for a minute"! which shouldn't be the case since all their customers should receive prompt service where a Lowes customer or not. Finally the installer came round 6pm worked for about 2 hours and did a great job with the install. but I literally lost a whole day waiting on Bay Carpet installation. Other than that it wass an ok process dealing with them.
Description of Work: The Provider installed carpet on the stairway leading to my attic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$250

Neel B.
07/2013
5.0
carpet installation, ceramic tile, flooring contractor, hardwood floor, woodworking
  + 3 more
We had a mismatch of flooring in our apartment, with old stained carpet, very squeaky wooden floors, and broken ceramic kitchen tiles. We wanted consistent flooring throughout the apartment, and no more squeaks. This was going to be a large project! We looked at several different companies, and although most companies gave comparable quotes, Bay Carpet took the time and Karl came out personally to assess our property and tell us what would be involved in the project. We live in a very strict co-op and they complied with all of our regulations, paperwork, and construction time deadlines. From the beginning they were very informative, patient, and helpful. They said this project would only take about a week, and they stuck to their deadline. The estimate was fairly accurate. Karl was always available by phone to answer any questions or concerns. They were always on time, kept things clean, and were responsive to questions and adjusted the project to what we wanted. Our floors came out looking beautiful and appear seamless throughout our apartment. We would definitely recommend them for any project.
Description of Work: Rip out old wooden floor and tiles, fixed subfloor for squeaks, leveled floor, installed tiles in kitchen, and installed laminate flooring and baseboard molding throughout entire 2 bedroom apartment. They also supplied all laminate flooring for the apartment. We supplied them with the kitchen tiles and baseboard molding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Dave H.
07/2013
5.0
carpet installation, flooring contractor
  + 0 more
Showed up on time and carpet was installed in a timely manner
Description of Work: carpet installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Martin R.
07/2013
5.0
carpet installation, flooring contractor
  + 0 more
The last step in a major renovation of the first floor apartment in our Sunnyside Gardens home was to have carpet installed. I had to wait until the other work was nearing completion to schedule the installation. I called Dan at Bay Carpet and he was extremely helpful. As I live in California, I had gone to another store to find the carpet brand and color which Dan was able to locate for me, in spite of the manufacturer naming things differently in different regions. He was got the carpet and installed it within a week, which was vital for the project to stay on schedule and be ready for the new tenant. Having used Home Depot for previous installations and waiting over a month for delivery and then poor installation and customer service, Bay Carpet was a breath of fresh air. They are helpful, punctual, and professional, all at a fair price.
Description of Work: Installed carpet in first floor apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

LEONID T.
05/2013
5.0
carpet installation
  + -1 more
I only did estimate, but I have a POSITIVE experience
Description of Work: Estimate. I decided not to go with the carpet, BUT otherwise I WOULD use the service, because I liked the approach the company took.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Randye R.
05/2013
4.0
carpet installation
  + -1 more
The person in charge (I think John) spoke with me on the phone. I went to their showroom and the woman in the store was very good. My problem was timing. This was during Hurricane Sandy. They couldn't get the carpet I wanted to me in time because of the storm. The sale rep who had the samples I needed to see to select the color had to do a home visit and he wasn't as good as the others but it was a stressful time for him due to the storm.
Description of Work: Make sure that when they measure they do on the floor from molding to molding. the sales rep who came in person did not accurately measure. I believe he used a gadget and did wall to wall measurements. It would have been the wrong measurement so be careful and make sure he or she uses real tape measures on the floor before ordering.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

valerie D.
03/2013
4.0
carpet installation
  + -1 more
Bay Carpet were very friendly, well informed, and nice. Their price just wasn't the lowest so we went with somebody else. They were a little pricey. We called them for the quote and they came over quickly.
Description of Work: We got a quote from Bay Carpet for new basement carpeting.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

John B.
03/2013
5.0
carpet installation, flooring contractor
  + 0 more
No problems from quick estimate to completion.
Description of Work: Had renovated after Sandy and needed carpet tiles in my large downstairs room, plus stair carpet on about 10 steps. They came when scheduled and completed job quickly and efficiently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,000

Kevin & Stacy D.
03/2013
5.0
carpet installation, flooring contractor
  + 0 more
This company is absolutely top notch! Our experience started with a call to Bay Carpet based on the recommendation of other Angie's List members. Imagine my surprise when Karl, the company President, personally came to our house on a Saturday for an estimate. Karl was a consummate professional, and explained a variety of options and prices for carpeting our basement. We had initially been considering a berber style carpet, but the price was out of our budget, so Karl talked us through several less expensive options that would be more appropriate for a basement install. Karl was patient and extremely helpful in educating us about the options we had to choose from. There was absolutely NO pressure in his sales approach, and he took several hours to walk/talk us through the options. In the end, we were so comfortable and confident in Karl's approach and pricing that we selected a carpet and gave him a deposit. Since we were still in the middle of our basement refinish, Karl gave us his personal cell phone number and told us to call him anytime with a couple of days lead to have the install done. We finally had the carpet installed last Friday. Karl sent two of his professional installers, and they tackled our large and somewhat complex install exceptionally well. The installers were courteous and friendly, and worked very hard to get our carpet installed quickly but properly. When the work was done, we had newly carpeted space and very little follow-up cleanup needed, and no "left over" material left behind for us to take care of. All in all, this was an exceptional experience from beginning to end. I would recommend Bay Carpet without any reservations to anyone looking for flooring of any kind.
Description of Work: Install wall-to-wall carpet and pad in three basement rooms, and on the basement stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Contact information

65-04 Myrtle Ave, Ridgewood, NY 11385

http://www.baycarpet.com

Service hours

Sunday:
10:00 AM - 4:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Finished Carpentry and Woodworking,
Ceramic Tile,
Window Treatments,
Floor Cleaning and Waxing

FAQ

Bay Carpet is currently rated 4.9 overall out of 5.

Sunday: 10:00 AM - 4:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 6:00 PM

Bay Carpet accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Bay Carpet offers free project estimates.
No, Bay Carpet does not offer eco-friendly accreditations.
No, Bay Carpet does not offer a senior discount.
Yes, Bay Carpet offers emergency services.
Yes, Bay Carpet offers warranties.
Bay Carpet offers the following services: Installation-flooring, carpet & hardwood flooring. Window treatments.
please inquire.

Contact information

65-04 Myrtle Ave, Ridgewood, NY 11385

http://www.baycarpet.com

Service hours

Sunday:
10:00 AM - 4:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 6:00 PM