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Bay Carpet

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Bay Carpet & Flooring has been in business for 28 years and has a free shop-at-home service covering the entire metro area. We offer day, evening, and weekend appointments - to have samples brought to your home and have your floors measured, at no charge. Check our website (baycarpet.com) for special discounts. Additional service areas: Midtown, Nassau, Rockland, Staten, Suffolk, Union, Upper Manhattan & Westchester Counties.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

Installation-flooring, carpet & hardwood flooring. Window treatments.

Services we don't offer

please inquire.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8110 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
7%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-25 of 110 reviews

Jesse W.
04/2022
5.0
carpet installation
  + -1 more
They did a wonderful job and they are listed as the top for carpet company. I recommend them highly, they cleaned up everything after the installation. We are very happy with the work that they did.
Description of Work: Carpet installation.
Rating CategoryRating out of 5
Yes, I recommend this pro

kyle L.
11/2020
5.0
carpet installation
  + -1 more
We are a Funeral Home in New Jersey. We needed to replace the entire carpet in the building and these guys were phenomenal! They did an Excellent job. It’s a great team that knows what they are doing and I will hire them again if needed. I highly recommend them!
Description of Work: Replace old existing carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

HOWARD S.
10/2020
5.0
carpet installation, woodworking
  + 0 more
We went to another carpet place originally who told us the carpet we wanted would take over 3 weeks to be shipped. Mark from Bay carpet came to our house(wearing a mask of course)and was able to get and install the same carpet in a week. Their price was $100 less than our original quote, They also re-stretched a carpet in another room that was not installed properly. They came on time, were very neat and did a great job. Highly recommend
Description of Work: Install carpet in bedroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

JoAnn F.
12/2019
5.0
carpet installation
  + -1 more
Very good. One guy and did a very good job. In and out service
Description of Work: Carpet installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

A M.
10/2019
5.0
carpet installation
  + -1 more
Absolutely fantastic job done by everyone -- Mark the sales rep and Patricio, the installer, and his co-worker to Joan in the front office. We plan on calling Bay Carpet for all of our needs going forward. We are incredibly happy with the work that was done.
Description of Work: Removing and installing carpeting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Janet E.
07/2019
5.0
carpet installation
  + -1 more
Very good. These guys were very efficient.
Description of Work: Carpet installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$875

CATHERINE B.
11/2018
5.0
carpet installation
  + -1 more
Even though we had a very small job (a new runner for the foyer stairs), Bay Carpet treated us like an important customer. Professional, prompt, good work, and a good price. We had an estimate from another company that was 20% higher for the same job. We were extremely happy with Bay Carpet.
Description of Work: New stair runner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

angela G.
10/2018
5.0
carpet installation
  + -1 more
My consultant was very professional and easy to talk to.
Description of Work: Lay down new carpet in my attic

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Maureen D.
09/2018
2.0
carpet installation
  + -1 more
The salesman noted the several heavy pieces of furniture in the rooms that installers would move. The installers were supposed to arrive at 10:00 am; however, they did not arrive until after 12:30 pm. From the moment the two installers arrived, the one in charge began to complain about the scope of the job and said they would not be able to finish until the next day. I told them this was unacceptable since I had waited five weeks for the carpet to come in and had taken the day off from work. They proceeded to do the work and did work hard but the one in charge repeatedly complained about how much work had to be done. Only one workman actually did the installation; the other did mostly grunt work. Unprofessional.
Description of Work: Remove old carpet and padding; install new padding and carpet in living room, bedroom, hallways, and dining alcove

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0

$3,000

Response from Bay Carpet
In response to [Member Name Removed] s Review. First of all, we give our customer's an approximate time of arrival. Due to an accident on the Whitestone Bridge, the installers ran slightly late to the job. Anyone who drives in NYC knows it is difficult. Second, we do not manufacture carpet - we had to wait for her carpet from the Mill - it was not In-Stock when [Member Name Removed] placed the order. I believe it was unfair for the customer to criticize Bay Carpet for somethng that is out of our control. It was a 98 degree day, and it was a tough job to do. They had to move (3) dressers, (1) desk, beds, (4) large cabinets, (3) end tables and other furniture. This job was loaded. I understand the customer is impatient, we get it; but you cannot rush a flooring job. We had to move all the furniture back in place. Then take down all the garbage to the dumpster in the basement. To call the installer a grunt is unacceptable. She got a great price / a good carpet / amazing work / and overall, a great value. The men were professional, they worked hard, they cleaned up + vacuumed. The customer gave them a tip of $20 and they left. We believe the customer's complaint was unjustified. Bay Carpet has a great reputation and is a great company with great hard-working people. Karl Lifavi President

SUSAN L.
05/2018
5.0
carpet installation
  + -1 more
The installer arrived on time. The installation went smoothly. Would highly recommend.
Description of Work: Purchase and installation of wall-to wall carpet in living room and bedroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

george R.
12/2017
5.0
flooring contractor
  + -1 more
They arrived as described and did the job quickly and well.
Description of Work: Replace or repair three floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Jacqueline J.
10/2017
5.0
carpet installation
  + -1 more
Went well. The guys did a great job and it was over in a day.
Description of Work: Remove old carpet and replace n living dining and upper an lower hallways.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Josef W.
09/2017
5.0
carpet installation
  + -1 more
The sales-rep came first withsamples and helped us chose the carpet we liked. The price he quoted was somewhat high and we said we would have to think about it at which point he lowered it by $300 since we came through Angie's. I wanted to check in other places to compare prices. I checked with three more places and the average quote was about $200 cheaper. However, I was more impressed by Bay Carpet professionalism. I calendar the rep and told him they can have the job if they come down another $200. He agreed and I hired them. The two carpet layers came nand did a great job, all in less than five hours. I am very happy with the results. They sure will have my business again.
Description of Work: I needed new wall to wall carpeting in two bedrooms

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2

Drew S.
08/2017
4.0
carpet installation
  + -1 more
Fine. I wish I could have used a thicker under pad but was told the one they were using was the thickest
Description of Work: Carpet Installation

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Sheila M.
08/2017
1.0
carpet installation
  + -1 more
While half of the job was done and completed well, we waited 6-8 weeks for them to tell us that the carpet that we ordered for the remainder of the job was unavailable. Then, after selecting a second carpet, we waited several weeks for them to tell us that the carpet selected was yet again, unavailable. After several selections and months, we were told that none of the carpet that we wanted was available for the price quoted, so they refunded the money that we had paid up front and never completed the job. We waited 4 MONTHS to have the job not completed. VERY disappointing!!
Description of Work: We had hired Bay Carpet to install carpet for our home.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$3,600

sean B.
07/2017
5.0
carpet installation
  + -1 more
This was my third time working with Bay Carpet, and they were able to accommodate my rush job. I called Friday to inquire about having a room of carpet replaced in time for a Sunday open house. BayCarpet had some one over to my house in an hour to take measurements and review options. The team came Saturday morning and completed the job quickly. We're moving, but will definitely use BayCarpet in our new house when the need arises.
Description of Work: I needed a soiled carpet replaced rapidly in time for my open house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

sean B.
07/2017
5.0
carpet installation
  + -1 more
This was my second time using Bay Carpet. Al showed up the same day that I called to take measurements and help me pick materials, and his team came the next day to install. The installation team did a great job and were very courteous.
Description of Work: Stair carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Esther P.
11/2016
5.0
carpet installation
  + -1 more
I had a fine experience with them. They did a great job. Price was fine. They probably came right away. I would definitely use them in the future.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

paul C.
11/2016
5.0
carpet installation
  + -1 more
Installer arrived within appointment scheduled. Was polite, skilled and result was excellent
Description of Work: Removal of existing rug and installation of new rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary F.
11/2016
5.0
carpet installation, flooring contractor
  + 0 more
This is the second time using Bay Carpet. They are efficient. They work quickly and neatly. They cleaned up after themselves and placed the remnants were we asked them to place it. I specifically asked for the same installers, Alex and Henry, since they did an excellent work. I will definitely hire them again for my next project. Thank you for your service.
Description of Work: Had laminate floors installed in a studio apartment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

michael K.
11/2016
5.0
flooring contractor, hardwood floor
  + 0 more
The 2 gentlemen who arrived to install were professional and kept me informed throughout ensuring I was pleased with the work. The floors look great. They cleared out the old carpet and neatly placed it on the side of the house for removal. I would highly recommend bay carpet for any flooring needs and would definitely use them in the future.
Description of Work: Laminate flooring for 3 rooms. Installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

DAVID K.
10/2016
5.0
carpet installation
  + -1 more
It was excellent. They were great. The guy came to first check up our location and he was on time. He was really professional and helpful in providing good information and the installation was perfect.
Description of Work: I purchased a Big Deal for Bay Carpet for $399 for 180 Square Feet of Berber Carpet Including Pad and Installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$399

Christine C.
10/2016
5.0
carpet installation
  + -1 more
I am very happy with the way that Bay Carpet responded to the invoice from the furniture restorer. They put a check in the mail to me immediately.
Description of Work: This is a continuation of my previous review. I have to make one correction - Bay Carpet is fully insured but Karl, the owner, chose to pay me out of his pocket and so I did not have to wait until the insurance company came through. He knew my husband, Bill, who died two months ago and wanted to be as helpful as he could to me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary F.
10/2016
5.0
carpet installation, flooring contractor
  + 0 more
This is the second time I've used this company. I had previously written a review. Service was done quickly and efficiently. I appreciated excellent service. They are pricey, but worth it.
Description of Work: Laminate flooring for a living room and a bedroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,303

Christine C.
09/2016
5.0
carpet installation
  + -1 more
The workers were very quick and efficient. The carpet looks beautiful. However, unfortunately they nicked my Baker sideboard in two small areas. I was quite upset as I prize my Baker furniture. Called Baker and they put me in touch with a restorer in the NYC area. The head worker was very upset as he said he thought that Bay Carpet would take the money out of his salary. I contacted Bay Carpet Office and Carl, the owner just called me. He said he was sorry for the damage - it is small - but very noticeable. He said they didn't have insurance but he was an honorable man and when the bill came in he would pay for it. He said Bay Carpet prize themselves on providing excellent service. The restorer charges $350 an hour and I told Carl it shouldn't take more than that.
Description of Work: wall-to-wall carpet installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,480

Contact information

65-04 Myrtle Ave, Ridgewood, NY 11385

http://www.baycarpet.com

Service hours

Sunday:
10:00 AM - 4:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Finished Carpentry and Woodworking,
Ceramic Tile,
Window Treatments,
Floor Cleaning and Waxing

FAQ

Bay Carpet is currently rated 4.9 overall out of 5.

Sunday: 10:00 AM - 4:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 6:00 PM

Bay Carpet accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Bay Carpet offers free project estimates.
No, Bay Carpet does not offer eco-friendly accreditations.
No, Bay Carpet does not offer a senior discount.
Yes, Bay Carpet offers emergency services.
Yes, Bay Carpet offers warranties.
Bay Carpet offers the following services: Installation-flooring, carpet & hardwood flooring. Window treatments.
please inquire.

Contact information

65-04 Myrtle Ave, Ridgewood, NY 11385

http://www.baycarpet.com

Service hours

Sunday:
10:00 AM - 4:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 6:00 PM