Ace Carpet Cleaning

house cleaner, upholstery cleaner, carpet cleaner,

About us

Ace Carpet Cleaning is proud be serving the Tri-State Area for the past 28 years. It all began in 1987, when the owner, Whendy Nellums was smitten by the satisfaction of cleaning a carpet in a residential home. Being aware of the dangers of toxic cleaning chemicals, she researched the best method and green cleaning solutions to provide the safest products and services for the families she served. This family owned and operated business, is built on developing relationships with clients on a residential and commercial level. We offer: upholstery cleaning, carpet cleaning, floor waxing, carpet and tile repair, flooring installation, pet odor removal, and janitorial services. (Coming soon to Youtube: "Whendy Lou's Cleaning Clues"). Call us for your dirtiest jobs and check out our pictures.

Business highlights

38 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Reviews

4.7103 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
8%
3
3%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
responsiveness
4.8
Showing 26-50 of 103 reviews

Heather S.
01/2018
5.0
Great team! They were respectful and courteous. Very happy with the services provided. Will recommend to any one. Job well done. Thanks Wendy and team.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$486

Lisa F.
12/2017
4.0
They were courteous, professional, and also polite.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Laureen P.
10/2017
5.0
Very reliable and there work was outstanding. I am so happy I found this cleaning company. Kind caring people I would recommend to anyone who want a job well done. Thank you all.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$10,700

Michael B.
08/2017
5.0
professional, cleaning covers all things in my home. excellent customer relations, and I was pleased with the way they handled my things. I am in my mid seventies and they took over and did a great job...

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$195

Carmine P I.
08/2017
5.0
What a great experience ! They arrived right on time and did an incredible job. I would highly recommend them to everyone !

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joan A.
06/2017
5.0
I have a fairly large home and am now in my 70's and cannot do the work required anymore for the upkeep of this house. I was away for quite some time leaving my husband to care for the house. He did the required vacuuming and dusting but the house really needed a good going over. I hired Ace to do the job for me and I have to say that they were professional and did a bang up job for the price they charged, which was not at all unreasonable. Thank you Ace and I will be calling you again. Joan Aquino

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$270

Sarah B.
06/2017
5.0
Everyone was very thoughtful and thorough. Truly went above and beyond to get everything right. I really appreciated their amazing dedication.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$500

Christine A.
06/2017
0.5
Wendy got in touch with me to discuss a stain in my carpet I needed cleaned before moving out. She was very pleasant on the phone and gave me information on how to mitigate a punch stain, but I was looking for a professional so I didn't end up ruining the carpet. When she came and gave me an estimate, she had a lengthy checklist as a rubric for cost. This sheet included a lot of different services, which I came to find out included move-out cleaning. I decided to go with this business for both the carpet as well as move out services, and problems began quickly. I had many of my belongings that needed to be moved left behind for me to move myself for some reason, which was problematic as I needed carpet cleaning done the next day. When I told Wendy this, she was again very pleasant and offered her help and use of her van to get my things where they needed to go. When she showed up the next day to assist me and clean my carpet, however, she was completely different. She arrived and began screaming at me about how she didn't have time for this and what an issue I have made. It was extremely unprofessional. After she calmed down and we talked briefly, I paid her in cash for the services she was about to do and I left, as I had things to do. When I came back the next day to see the results, I was shocked. It was as if she made a few things look clean to give the impression more had been done. To name only a few, the stove was not completed, the refrigerator top was not cleaned, portions of the carpet were not done, and none of the light fixtures were cleaned. I paid her money for a clean out which was not completed, only to then receive a clean out bill from my property manager for having an uncleanly move out. This is completely ridiculous and I would not recommend Ace Carpet to anyone.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
1.0


Ash K.
05/2017
3.0
Not the best experience.

Rating CategoryRating out of 5
quality
2.5
value
2.5
responsiveness
2.5


Barbara F.
05/2017
5.0
Did a great job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$100

nick m.
02/2017
5.0
Ace is a family own Co. they paid attention to detail , very professional curtious ,Wendy made sure we went over the job and made sure I as satisfied with the service well worth the call.made another appt. for my tile cleaning, Small business is they way to go .they are on my Favorite redial, .I recommend them an A+

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Eric S.
02/2017
5.0
I recently purchased a house that was sold to me in pretty bad condition. The entire inside of the house was extremely dirty. This was no problem for them, they rolled up there sleeves and went right to work bringing my new home back to life. They are extremely hard working and professional. I would highly recommend them for house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sharon G.
01/2017
5.0
Very professional and thorough. I was beyond pleased with the final outcome. I will definitely be using them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$200

Kristin P.
12/2016
5.0
The Ace folks were really professional and efficient, yet extremely nice! They even left me with a jug of their fabulous-smelling organic cleaner. Excellent company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ken B.
11/2016
5.0
Thanks

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Linda S.
11/2016
4.0
Great job at a fair price. Sofa & chair cleaned.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro
$175

Stu and Nancy K.
10/2016
5.0
Our home needed a thorough cleaning. They did a great job at a very fair price. We'll be using them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jennetta H.
10/2016
5.0
Very professional and the work was done without any problem as discussion

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Abby R.
09/2016
5.0
Excellent work. Very responsive and very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

80 Franklin St, Port Jervis, NY 12771


Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
9:00 AM - 3:00 PM
Saturday:
9:00 AM - 3:00 PM
Sunday:
8:00 AM - 8:00 PM

Service Categories

house cleaner,
upholstery cleaner,
carpet cleaner,
floor cleaner

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 9:00 AM - 3:00 PM

Saturday: 9:00 AM - 3:00 PM

Sunday: 8:00 AM - 8:00 PM

Yes, Ace Carpet Cleaning offers free project estimates.
No, Ace Carpet Cleaning does not offer eco-friendly accreditations.
No, Ace Carpet Cleaning does not offer a senior discount.
Yes, Ace Carpet Cleaning offers emergency services.
Yes, Ace Carpet Cleaning offers warranties.

Contact information

80 Franklin St, Port Jervis, NY 12771


Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
9:00 AM - 3:00 PM
Saturday:
9:00 AM - 3:00 PM
Sunday:
8:00 AM - 8:00 PM